2 outdoor pools

Reviews of Playa Maya Resorts

3.5 out of 5
Playa Maya Resorts
Road 12, 5000, Celestún, YUC

Reviews

7.0

Good

Rating 10 - Excellent. 20 out of 93 reviews" "
Rating 8 - Good. 31 out of 93 reviews" "
Rating 6 - Okay. 21 out of 93 reviews" "
Rating 4 - Poor. 17 out of 93 reviews" "
Rating 2 - Terrible. 4 out of 93 reviews" "

7.0/10

Cleanliness

6.8/10

Staff & service

6.6/10

Amenities

6.8/10

Property conditions & facilities

Reviews

4/10 Poor

Verified traveler

Traveled with group, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is older, not well maintained. The rooms do not lock properly, not secure at all. No TV. Poor to no internet service. The food was disappointing and expensive. Go into town to eat, I do not advise bringing food to cook in the units.
Stayed 2 nights in Mar 2020

6/10 Okay

Maria

Liked: Cleanliness, staff & service, room comfort
We liked the place, except the beach, they need to do something about the flies because is very difficult to enjoy walking at the beach with bugs. The road needs to be fixed also, the villas as they called them, the bathroom faucet on the sink was not working at all, inconvenient. They have potential but it needs some TLC.
Stayed 4 nights in Oct 2019

6/10 Okay

Israel

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Great Beach, ok hotel
We arrived to our room, only for it to have the ac and fan broken and got switched to a different room, that wasn’t prepared to have guests, so it was a little dirty. Place feels a little run down, but the staff are friendly. The only plus is the beach that is nice and isolated, making it great if you have kids and children.
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location! Love the natural setting! Sand and coconut trees right on the beach! Would like for the restaurant on site to accept credit cards. This info should be posted on website!
Stayed 3 nights in Apr 2019

8/10 Good

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Feb 2019

4/10 Poor

Robert

Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty and disappointing
The location of this hotel is great. Its all alone outside the town of Celestun which makes it a quiet getaway. However while the grounds are quite nice the hotel really needs some attention. The rooms were dirty and needed a very good clean. The beds were rock hard. Most have efficiency units but I would not even want to use the flatware without some industrial cleaner work first. The swim up bar sounds inviting but it was closed and looked as if it was falling down. We took a good look and then left again. While I am happy to go most places and put up with some hardship I do insist on clean especially at the prices they are charging. I would not recommend this hotel and it’s a long drive back to find something else.
Stayed 2 nights in Mar 2018

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Directly at the beach within a reserve. Perfect to relax and enjoy the nature. Do not expect discos or crowded places, this is not a place for spring breakers
Stayed 2 nights in Jan 2018

4/10 Poor

catherine , merida

Disliked: Staff & service, property conditions & facilities, room comfort
Beautiful beach, poorly run hotel
The beach and grounds are lovely, very private and well maintained. The rooms, service and food however leave much to be desired, mediocre food, poorly maintained rooms, inattentive staff. A disappointment.
Stayed 2 nights in Dec 2017
Response from Juan Luna on Jan 12, 2018
Muchas gracias por sus comentarios, los tomaremos muy en cuenta para mejorar nuestros servicios. Esperamos vernos pronto nuevamente.

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
PARADISE ON EARTH
Beautiful well-manicured grounds and comfortable villas on the beach. Great friendly staff, attending to your every need. The hotel is about 8 km away town and you will have to drive on a very bad road. Do not let it scare you. It will be worth the bad ride. The beach is clean and gorgeous. The food in their restaurant is good but not excellent. Overall, I will recommend PLAYA MAYA over any other hotel in the area. Just make sure you have a car.
Stayed 2 nights in Oct 2017
Thank you for your comments!

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
Nice hotel that needs a lot of improvements...
Nice hotel that needs a lot of improvements. This hotel is located at a real paradise, the cost of Yucatan, Mexico. The hotel can do a lot better, this is a peaceful place, perfect to relax. Room has very good size, like mini apartments but in a real need of maintenance. All employes are very nice and doing there best job with the poor help from the owners. I would love to get back to this hotel specially for the people working here ant the location, I hope the owners can read this message and improve their hotel, rooms need a lot of maintenance, AC was not working properly at my room, furniture is very old. Sheets are also old and with wholes, they limit the towels to only one per room and also are very old and with wholes. Mosquitos is the big issue but Hotel has nothing to do with it, just prepare and bring a good repellent.

8/10 Good

Enrique, Mexico City

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice virgin beach, excellent tasty food
Nice virgin beach, excellent tasty food, spacious suites.

10/10 Excellent

Armando, Half Moon Bay, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place was grea!!!! Recomend highly

6/10 Okay

Krista, Seattle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Make Sure You Bring Cash
This was a trip I booked for my in-laws, and I was more than disappointed in the lack of communication from the actual resort. I must have called them 40 times over the course of three days with no answer and no voicemail options. I tried emailing as well, but still no luck. I had expedia customer service (really great experience) try calling and they experienced the same thing, but assured me the hotel would reach out to me within 48 hours. The only problem is that check-in for my in-laws was in less than 48 hours from the time I made the call. I did finally receive an email from someone at the hotel letting me know that they were having issues with the antenna at the property which is why I couldn't get through but that it had been fixed. Tried calling again, still no answer. Because of the lack of communication, my in-laws showed up at check-in only to find out the resort is cash only. They did not come prepared to pay cash and this stipulation was NOT made clear on the expedia site or on the resort website. My husband had to call and throw a fit to get them to figure out an alternative method for payment. My in-laws had a great time (thank goodness) and said they were very comfortable during their stay, but I am in shock that the hotel does not answer their phone or respond to emails. I would not recommend this resort to anyone solely due to this.

4/10 Poor

aurore, SF

Disliked: Cleanliness, staff & service, property conditions & facilities
Overpriced hotel
We were so disappointed by this hotel. It is very expensive for Mexico. We really thought we would be in a resort but we cannot call that a resort. Staff not very welcoming. Towels old and with holes. Sheets with lots of spots. The all resort is old. I wouldn't mind all these things but for the price... I would expect much more.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel but cannot find on GPS
It's a nice hotel that is right on the beach, but you can't find it via GPS. Try to get there before sunset, otherwise it is kind of a creepy drive down the unpaved road.
Front view
Lobby

10/10 Excellent

Jesse, Bustown

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
yucatan 2015
Awesome place off the grid a little but if thats what you want when on vacation like me PERFECT. Huge condos w kitchens and a wonderful staff will accommodate all your needs. Thanks to Allen for all the help with tours and recommendations on restaurants. If you think the road is bad try drivin in Cleveland or Detroit. Will definitely be back!!!!!!!!!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is on the beach
If you want to relax this is the place to go. Nice pool, great beach, friendly people. A real "laid back" experience.

4/10 Poor

Verified traveler

Liked: Room comfort
Disliked: Staff & service
Nice setting - Pity about the mosquitoes
We reserved a 2 bedroom apartment during New year's 2014-2015 for 3 nights. This was basically a 2 story stand-alone condo. Quite spacious and nice with 2 big bedrooms. The hotel is quite far from Celestun town and you have to drive down a dirt road for 10-15 minutes to get here. Once here late at night, we found that the place had a lot of mosquitoes. Getting out of the car to reception and checking in we were bitten 10's of times. Once inside of the condo, we spend an hour killing mosquitoes and then moved into one bedroom for the rest of the night to avoid having to kill all the mosquitoes inside. Next morning we decided to check out because there were still mosquitoes around in the morning. The setting is nice and peaceful but if you can't even poke your head out because of mosquitoes, you can't enjoy much. This is not an issue with the hotel. It's just the setting is very much in the jungle and that's how it is. We moved down coast to Campeche which was busier but does not have this issue.

4/10 Poor

Alberto, Mexico

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is not an HOTEL is a rental condo
I was traveling suposing you have the basic hotel services, meals, bar, waiters, attndants. There is absolutely nothing but the nature, Celestún is a beautiful place itself, full of nature and natural atractives enough for make a great place. But is not fair you think you are going to have the services of an hotel. The other thing that is not ok is that you have to pay the stay in CASH and you will not recieve an invoice or a recive. May be if you know all of this before going you will have the right expectative.

2/10 Terrible

Denise, Merida Mexico

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
low season sorrows
The hotel is not a great distance from the town of Celestun, but because of the condition of the road it takes about 25 minutes to drive into town. When we arrived we were informed that the onsite restaurant was closed because of the low season. We did bring our own water which is required and some food, but this would not be sufficient to feed us for a 2 night stay. Our reserved room had a king and futon but no couch as pictured for the medium sized room when booking. Therefore, we opted to cancel. Possibly during high season this hotel would work, the pool and grounds are beautiful.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un lugar perfecto para desconectarte, muy buen servicio
Stayed 1 night in Mar 2020

8/10 Good

Grisell

Stayed 1 night in Feb 2020

4/10 Poor

FLORENT

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Hôtel dans son jus. Aurait besoin d un rafraîchissement. Accueil juste correct. Chambre vieillotte, dépassée, cuisine inutilisable. Prix élevé par rapport au prix.
Stayed 1 night in Feb 2020

6/10 Okay

christine

Traveled with group
Liked: Staff & service
A revoir l'évacuation des eaux usées. ..car une odeur pestilentielle dans les chambres. ..à revoir aussi un traitement contre les moustiques car le soir venu impossible de dîner en terrasse. Par contre une plage magnifique et deserte avec un ponton de toute beauté
Stayed 1 night in Feb 2020

4/10 Poor

Ramiro

Disliked: Staff & service
Mal hotel
Es un hotel para que lleves tu comida, la comida del hotel es mala, de resorts solo tiene el nombre
Stayed 2 nights in Sep 2019

8/10 Good

GERARDOC, CDMX

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Un autentico paraíso terrenal. Ubicado en el corazón de la reserva ecológica de Celestum, este bonito resort es el lugar ideal para descansar, despejar la mente y disfrutar del contacto máximo con la naturaleza. El mar es sorprendente, a tan solo unos pasos de tu habitación, encontraras la playa mas limpia, mas bella y disfrutable de toda la Peninsula Yucateca
Stayed 1 night in Aug 2019

10/10 Excellent

eduardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

8/10 Good

OSITO

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
La playa casi no tiene gente por lo que es increíble sentir que es solo tuya, en momentos solo eres tu y los animales (pelícanos, pajaros pequeños) e insectos. La piscina y áreas comunes bien cuidadas, los cuartos aunque en diseño iguales, son distintos en detalles como la sobre cama, el tipo de muebles que tienen, gavetas de cocina, o si tiene mosquiteros en la terraza o no. El personal es muy amable y servicial. Recomiendo llevar algo de alimentos para hacer alguna comida en el depto. (hay refrigerador, según el cuarto puede estar bien o no tanto) pues está a unos 4 km aprox del pueblo y el restaurante del hotel es un poco caro en mi opinión (el desayuno incluido es muy bueno, con jugo o café, fruta, huevos o crepas (depende del día lo que se ofrece) Solo hay que tener en cuenta que tanta naturaleza hace que haya insectos llevar repelente es obligatorio. Para nosotros es un lugar muy bonito que nos ha gustado visitar.
Stayed 1 night in Jul 2019

8/10 Good

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2019

10/10 Excellent

Jose Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
comodo y apacible
comodo y apacible
Stayed 1 night in Jul 2019

6/10 Okay

Verified traveler

Traveled with family and small children
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
Muy bonito lugar, un poco retirado. No hay internet y lo ofrecen. El restaurante es caro y malísima la comida. " Malísima y cara" Pero excelente lugar para estar con niños y familia. Precio accesible.
Stayed 2 nights in Jun 2019

8/10 Good

Norma Beatriz

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Mejorar Restaurante
El servicio de restaurante debe mejorar en la calidad de los alimentos y en la variedad del menú
Stayed 2 nights in Jun 2019

6/10 Okay

Verified traveler

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
buenas instalaciones, la pasamos muy bien, bonita alberca y playa. la habitación muy amplia. cabía mucha gente. pero el internet no servía, no hay tv en la habitación, tampoco conmutador. los precios del restaurante un poco elevados
Stayed 1 night in Jun 2019

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
La comida no hay servicio no tiene. Antiedad no consigues ni un agua mineral y nada cercapara comprar
Stayed 5 nights in May 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nos encantó! La ubicación es espectacular. El hotel muy lindo y muy buena atención
Stayed 1 night in May 2019

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Lo único malo es la limpieza y falta de mantenimiento
Stayed 2 nights in Apr 2019

8/10 Good

Wilbert Francisco

Liked: Property conditions & facilities
El gas se terminó..la playa es hermosa/ f
Nos fue bien. Solo que el recepcionista no había verificado la confirmación en el correo .No sabía que habíamos realizado la reserva con uds.. tampoco nos llamaron para verificar .. el servicio de limpieza de cuartos es de cada 2 días / por lo cual no contamos con el ..
Stayed 2 nights in Mar 2019

8/10 Good

Esteban, Querétaro

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2019

6/10 Okay

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, amenities
No hacen limpieza y cuando la hacen es pésima. La ubicación es complicada para llegar pero el paraíso vale la pena.
Stayed 3 nights in Dec 2018

2/10 Terrible

Genesis

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Desastre
No pudimos hospedarnos porque no había nadie en la recepción. Ni un guardia, absolutamente nadie. Tuvimos que buscar otro alojamiento y esta ubicado super lejos del poblado. Por suerte el transporte nos esperó y pudimos volver en el mismo.
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
THE POOL IS VERY GOOD, THE ROOM WAS BAD FRIGIDAIRE NOT WORK,
Stayed 3 nights in Oct 2018
Response from Loby on Nov 10, 2018
We Will correct the problema, we appreciate your comment, to improve the service.

8/10 Good

Monchi, Mérida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No esperaba mucho y quede gratamente sorprendido, muy cómodas habitaciones, piscina inmejorable, playa hermosa el muelle, la atención, lo único que quedó a dever fue el restaurante sin ser malo, es ahí donde podrían mejorae, sin duda regreso.
Stayed 1 night in May 2018

6/10 Okay

Verified traveler

Traumhafte Lage
Die Anlage ist schön und der Strand einsam und nahezu unberührt. Das Personal war ausnahmslos freundlich und hilfsbereit. Der Pool ist groß und sauber. Die Gebäude haben schon bessere Zeiten gesehen, sind aber ok. Die Zimmer werden nur jeden zweiten Tag sauber gemacht, was kein Problem wäre, hätte man wenigstens einen Besen zur Hand um den Sand raus zu fegen. Keinerlei Garten/Strandmöbel am Haus. Die größte Katastrophe ist das Restaurant, es gab ungefähr gar nichts, also z.B. Keine Cola... nur Horchata zum Frühstück und die Rühreier angeblich nicht ohne Fleischeinlage.... das Ambiente, nicht vorhanden. Deshalb alles nur ok. Die Lage wie gesagt hervorragend !
Stayed 2 nights in Apr 2018

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service
Hotel muy aislado con mal servicio.
El hotel esta a 7 kms. del pueblo de Celestun. La amabilidad no es una de las características del personal. El desayuno es horroroso. No limpiaron la habitación en los dos días que estuve.
Stayed 2 nights in Mar 2018

6/10 Okay

LUZ MERCEDES

Liked: Staff & service
Disliked: Property conditions & facilities
El cuarto que me asignaron no le habían hecho mantenimiento desde hace tiempo, la comida rica, el servicio muy atento a tus peticiones, pero no había ni toallas y las amenidades de muy baja calidad.

8/10 Good

Jean louis

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2018

6/10 Okay

pab , merida yucatan mex

Liked: Cleanliness, room comfort
Disliked: Staff & service
Muy bonita playa y villa acogedora
Una muy bonita experiencia, tuvimos un detalle ya que no estaba lista la villa y además estaban dando mantenimiento ( pintura ) el restaurante muy limitado en opciones de alimentos ( ya que está alejado del pueblo) aunque si uno va preparado con alimentos tienes cocina completa en la villa. Siento que falta personal en recepción, preparación de habitaciones; si me gustaría regresar pero con alimentos para cocinar El precio es relativamente alto para la zona, si vale la pena pero puede mejorar
Stayed 1 night in Dec 2017
Response from Juan Luna on Jan 12, 2018
Muchas Gracias por sus comentarios los tomaremos en cuenta para mejorar. Esperamos verlos pronto nuevamente.

6/10 Okay

Zoyaya, Ciudad de México

Disliked: Staff & service, room comfort
Sin servicio tipo hotel
Si vas consiente que es la renta de una cabaña y no contarás con servicios de bar y un buen restaurante. Es bueno. Pero nunca te avisan que tendrás servicio mínimos o básicos en un lugar tan alejado. La vista es hermosa pero llevas la expectativa que llegarás y te antendaran con bebidas, snaks, y buena comida. Necesitan trabajar mucho en tema de servicio o decir claramente en las especificaciones de la renta del cuarto que contarás con los servicios mínimo indispensable.
Stayed 2 nights in Dec 2017
Response from juan Luna on Jan 12, 2018
Muchas gracias por sus comentarios, los tomaremos muy en cuenta para mejorar nuestros servicios. Esperamos vernos pronto nuevamente.

6/10 Okay

David

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Bonito pero mal conectado...
El hotel está muy limpio, las instalaciones muy bien, la alberca bonita pero helada (no se usa), las cabañas son muy bonitas y cada una tiene acceso a playa “privada”, lamentablemente para llegar el acceso es por terracerias muy descuidadas.
Stayed 1 night in Dec 2017
Response from Juan Luna on Jan 10, 2018
Muchas gracias por sus comentarios, los tomaremos muy en cuenta para mejorar nuestros servicios. Esperamos vernos pronto nuevamente.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel para descansar lejos de todo
Es un hotel bonito y sin lujos, perfecto para irte a perder en una playa donde vas a estar prácticamente solo. La alberca tiene muy buen tamaño y es muy agradable. Hay muchas aves y puedes pescar en su muelle. Las habitaciones tienen todo lo que necesitas, inclusive tienen cocineta por si quieres prepararte algo ya que el restaurante no tiene muchas opciones.
Stayed 1 night in Oct 2017