Ratings based on 19 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
100% of guests recommend
4.9 Room cleanliness
4.5 Service & staff
4.9 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 15, 2015
Great location with a beautiful hotel. Staff aimed to please if a bit disorganized. They could have been a bit more knowledgeable about the area or other information useful to tourists.
5 out of 5
Recommended
for Couples
by A verified travelerfrom Monterrey

Nueva Experiencia

Posted Sep 22, 2014
Pros: Sus instalaciones y su personal
Cons: Al arribar la habitación olía un poco a humedad pero durante la estancia ya no lo volvimos a percibir
Las instalaciones muy bien, el personal muy amable, desde la recepción, el restaurant, y todos en general con una cultura de servicio muy bien definida
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Puebla

Es un hotel súper bonito con mucha clase y arte.

Posted Jul 15, 2014
Es un hotel muy distinguido por su arquitectura y restauración; se realizo un trabajo extraordinario. Me encanto que utilizarán materiales de los mayas como chucum en baños y alberca. El mobiliario. Y sobre todo la atención y servicio, la gente extraordinaria. Gracias Carol por tu gran aportación.
5 out of 5
Recommended
for Couples
by Javierfrom Guadalajara

Excelente hotel

Posted Jun 2, 2014 on Hotels.com
Sin palabras, magnifica estadía!!!
4 out of 5
Recommended
for Couples
by Frubiofrom Tijuana

Posted May 29, 2014 on Hotels.com
Muy buena cocina,muy bonito hotel,el aire acondicionado,muy ruidoso,o te congelas o te da calor, sería la única observación ,el personal amable y servicial, los precios buenos.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great boutique hotel

Posted Mar 18, 2014
Owned by a gentleman who looks over all the details and it shows.
5 out of 5
Recommended
for Couples
by Russfrom Knoxville/Concord,MA

Unique hotel with a very helpful staff and owner

Posted Jan 23, 2014
Pros: Helpful hosts
Cons: My wife says a better hair dryer.
Location: Great neighborhood, Museums, boutiques and small restaurants nearby. Mature trees along avenue. Short walk to zocalo or easy to hail a taxi in front
This hotel is the quintessential boutique hotel. The owner and staff made great suggestions about places and events to visit and made necessary arrangements. At our request, they held a degustation for us of mezcals and tequilas that are unavailable in our area. There is interesting art throughout the hotel. The neighborhood is exquisite if you enjoy colonial architecture on a broad, tree lined avenue. Several museums and art galleries within walking distance. 10 minute walk to town or easy to hail a taxi in front of the hotel. The included breakfast was lavish (fresh fruit juices, fresh fruit, variety of breads, eggs to order, bacon, toast). We also had an excellent lunch and dinner at the hotel restaurant. Perhaps our enthusiasm is best revealed by our plan to use Roses and Chocolates as the theme for the bridge party that we are hosting tomorrow night as a way of recommending both Merida and the hotel to a group of our best friends.
5 out of 5
Recommended
for Everyone
by Cristinafrom Mexico D.F.

Excelente

Posted Nov 12, 2013
Pros: Es como estar en tu casa.
Centrico, con el mejor restaurante de Merida y top spa .
5 out of 5
Recommended
for Couples
by Rbermejofrom Mexico City

Superb location, service and Food.

Posted Aug 3, 2013
Pros: The attention to details was the best. People are really caring.
Cons: They should put a chocolate in your bed at night.. Other hotels do that, how come that a hotel with Xocolate on its name does not?
Location: Everything you need to visit in Merida is walking distance. Otherwise, rent a bike a cross the street and pedal to your destination having lots of fun
Only after staying there we realised that it was our best option in Merida, due to its great location (at Paseo Montejo) and fantastic service. Every breakfast was amazing and we came back in the evening to have cocktails at the terrace where a Jazz band plays every night.
3 out of 5
Recommended
for Families
by idheannafrom veracruz

Posted Jul 24, 2013 on Hotels.com
El hotel lindo,pero pesimo el servicio en la recepción tardaron horas en entregarnos la habitación .