Ratings based on 22 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
100% of guests recommend
4.9 Room cleanliness
4.5 Service & staff
4.9 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston

Never imagined!

Posted Jul 16, 2015
Pros: The Spa and the Xocolate Experience is unique!
Is a must, if you don't have any plans really don't hesitate, our trip was just "amazing". The Hotel, the service, the food, the spa, everything is just perfect. Thank you for a great vacation.
5 out of 5
Recommended
for Families
by Alberto from Puebla

Un lugar mágico

Posted Apr 15, 2015 on Hotels
Un hotel hermoooso!!! Sin duda regresaríamos ! El concepto es espectacular, su comida, la ubicación no puede ser mejor! Y priceless! El dueño está ahí y te atiende como al mejor huesped!! Felicidades!!!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 15, 2015
Great location with a beautiful hotel. Staff aimed to please if a bit disorganized. They could have been a bit more knowledgeable about the area or other information useful to tourists.
5 out of 5
Recommended
for Couples
by A verified traveler from Monterrey

Nueva Experiencia

Posted Sep 22, 2014
Pros: Sus instalaciones y su personal
Cons: Al arribar la habitación olía un poco a humedad pero durante la estancia ya no lo volvimos a percibir
Las instalaciones muy bien, el personal muy amable, desde la recepción, el restaurant, y todos en general con una cultura de servicio muy bien definida
5 out of 5
Recommended
for Getaway With Friends
by PSOM from Cancun, Mex.

169% a must stay in Merida hotel !

Posted Aug 17, 2014 on Hotels
Room, service, food, neighborhood, cool vibes ..... ! Everything all at once. Smooth vibes nd much luv for u guys.
5 out of 5
Recommended
for Everyone
by A verified traveler from Puebla

Es un hotel súper bonito con mucha clase y arte.

Posted Jul 15, 2014
Es un hotel muy distinguido por su arquitectura y restauración; se realizo un trabajo extraordinario. Me encanto que utilizarán materiales de los mayas como chucum en baños y alberca. El mobiliario. Y sobre todo la atención y servicio, la gente extraordinaria. Gracias Carol por tu gran aportación.
5 out of 5
Recommended
for Couples
by Javier from Guadalajara

Excelente hotel

Posted Jun 2, 2014 on Hotels
Sin palabras, magnifica estadía!!!
4 out of 5
Recommended
for Couples
by Frubio from Tijuana

Posted May 29, 2014 on Hotels
Muy buena cocina,muy bonito hotel,el aire acondicionado,muy ruidoso,o te congelas o te da calor, sería la única observación ,el personal amable y servicial, los precios buenos.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great boutique hotel

Posted Mar 18, 2014
Owned by a gentleman who looks over all the details and it shows.
5 out of 5
Recommended
for Couples
by Russ from Knoxville/Concord,MA

Unique hotel with a very helpful staff and owner

Posted Jan 23, 2014
Pros: Helpful hosts
Cons: My wife says a better hair dryer.
Location: Great neighborhood, Museums, boutiques and small restaurants nearby. Mature trees along avenue. Short walk to zocalo or easy to hail a taxi in front
This hotel is the quintessential boutique hotel. The owner and staff made great suggestions about places and events to visit and made necessary arrangements. At our request, they held a degustation for us of mezcals and tequilas that are unavailable in our area. There is interesting art throughout the hotel. The neighborhood is exquisite if you enjoy colonial architecture on a broad, tree lined avenue. Several museums and art galleries within walking distance. 10 minute walk to town or easy to hail a taxi in front of the hotel. The included breakfast was lavish (fresh fruit juices, fresh fruit, variety of breads, eggs to order, bacon, toast). We also had an excellent lunch and dinner at the hotel restaurant. Perhaps our enthusiasm is best revealed by our plan to use Roses and Chocolates as the theme for the bridge party that we are hosting tomorrow night as a way of recommending both Merida and the hotel to a group of our best friends.