Ratings based on 242 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
89% of guests recommend
3.9 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from GreenBay

Always happy with Carlsons

Posted Jul 6, 2015
When we want to be assured of a clean, pleasant experience, with a decent breakfast, we will look for a Carlsons country inn and suites. Worth paying the extra buck or two for the features. Again with this particular location, it fit the bill. Easy access, clean, modernized, and nice breakfast.
2 out of 5
by A verified traveler

Posted Jul 6, 2015
Room was hot shower wasn't working properly bed was OK
5 out of 5
Recommended
for Everyone
by A verified traveler from Dublin Oh

Great location just outside of Chicago!

Posted Jul 3, 2015
We were pleasantly surprised by this hotel. Great value and service. There were fresh cookies in the lobby when we arrived and a hot breakfast in the morning before departure. We booked it not knowing the chain and woukd definitely seek them out again. It was a very pleasant surprise!
Comment from Hotel Management
Jul 5, 2015 by Rita Shah, Hotel Management
Thank you for your feedback and for taking the time to write about your experience. Your business is very important and is greatly appreciated.
2 out of 5
by A verified traveler from toledo, oh

said it would be a suite and it was only a room wi

Posted May 29, 2015
Pros: nothing
Cons: getting a hot tub
Location: there is a mall and candy factory
wanted to be upgraded due to false pictures but they would not would not stay here again
Comment from Hotel Management
May 31, 2015 by Rita Shah, Hotel Management
Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 26, 2015
Family trip with kids. Needed room for the night. Good price for quality but the room air conditioner did not cool room too well.
Comment from Hotel Management
May 27, 2015 by Rita Shah, Hotel Management
Thank you for your 4 star review. Hope to see you again.
2 out of 5
by A verified traveler

Posted May 18, 2015
Pros: Staff friendly upon arrival.
Worn out and in need of an upgrade- doors that were unhinged, no hanger bar in closet, poorly working air conditioner, carpets that needed cleaning.
Comment from Hotel Management
May 27, 2015 by Rita Shah, Hotel Management
Thank you so much for your constructive reviews so that we can better serve our guests.
4 out of 5
Recommended
for Business Travelers
by A verified traveler from Hamilton, Ohio

Posted Mar 25, 2015
Pros: Convenience and price
The hotel is conveniently located off of the interstate. The staff was very friendly, and welcoming. The rooms were comfortable and clean. The area had a myriad of dining options.
Comment from Hotel Management
Apr 17, 2015 by Rita Shah, Hotel Management
Thank you for this review and reating our facility. Our staff is committed to making sure our guest have a clean, comfortable room . Hope you will be back to enjoy our hospitality.
5 out of 5
Recommended
for Families
by Melissa

Posted Mar 18, 2015 on Hotels
Comment from Hotel Management
Jun 20, 2015 by Manager, Hotel Management
Thank you for your 5 star review.
5 out of 5
Recommended
for Families
by Angelica from Elkhart, In

great hotel for the price

Posted Feb 25, 2015 on Hotels
We had a great experience. This was our first time staying at a Country inn and suites and were very happy with the service. Within a few minutes of checking in we received a call fromthe front desk aasking if everything was ok. Fresh cookies in thw lobby (kids loved that and the free breakfast was excellent. I was expecting only cereal bagels and waffles, but they also had french toast eggs and sausage. Will definitely stay here again.
Comment from Hotel Management
May 2, 2015 by Manager, Hotel Management
Thank you for your positive comments and time to give your feedback.
1 out of 5
by A verified traveler from Griffith, IN

Hotel HELL for non-smokers!!

Posted Feb 24, 2015
Pros: The very first night there, the front desk girl was very polite and kind. There is nothing else I liked about this hotel.
Cons: Get rid of the Manager and maybe some changes could be made to make this a better hotel
If you want to have a even a decent experience, DON'T STAY HERE! Paid $90 a night to have to breath cigerette smoke like if someone was standing in our room smoking. Informed the front desk who did nothing about it even after smelling it themselves. I don't know if the fact that they are foreigners has anything to do with it but their customer service sucks!! I asked to be transferred to a different room since they couldn't do anything about it. I did not receive a room change, in fact they did nothing at all and even refused to refund my money for the one night that was from hell. Manager kept saying "I don't know how this could have happened" like if I was lying about the smoke. There breakfast is sickening (that's being generous) with the exception of the waffle. Honestly, for the money there are many, many, many other hotels out there better than this one!
Comment from Hotel Management
Mar 12, 2015 by Rita Shah, Hotel Management
We apologize for the disappointing service you received from our staff. Our team works hard to make sure our guests are comfortable and receive our best service