Desk, blackout drapes, iron/ironing board, free WiFi

Reviews of Country Inn & Suites by Radisson, Merrillville, IN

3 out of 5

Reviews

7.2

Good

Rating 10 - Excellent. 352 out of 1009 reviews" "
Rating 8 - Good. 256 out of 1009 reviews" "
Rating 6 - Okay. 154 out of 1009 reviews" "
Rating 4 - Poor. 131 out of 1009 reviews" "
Rating 2 - Terrible. 116 out of 1009 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

Karena

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on Mar 27, 2024
Hello Karena, We're sorry to hear that your stay did not meet your expectations. Please don't hesitate to reach out to us directly to discuss any concerns you may have had during your time at our hotel. We value your feedback and would like the opportunity to address any issues you encountered.

6/10 Okay

Melvin

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
You get what you pay for! The rooms were half cleaned with wrinkled bedding, old out of shape pillows, and no blankets. We were provided only one set of towels. The front desk clerk was not at the desk. We waited 20 minutes to check-in. Breakfast was skimpy. By 8:30 am, you were only able to make a waffle and have stale coffee. We were told at check-in there would be no housekeeping. I guess the reason for half cleaned rooms and limited availability of linens. This property has gone down since my visit a few years back.
Stayed 1 night in Mar 2024
Response from Manager on Mar 24, 2024
Hello Melvin,Thank you for taking the time to share your feedback with us. We regret to hear about the issues you experienced during your stay and apologize for any inconvenience caused. Your concerns will be brought to the attention of the relevant teams for further review and improvement. We appreciate your valuable input as it helps us to enhance the guest experience.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff
Stayed 1 night in Mar 2024
Response from Manager on Mar 24, 2024
Hello Lisa,We appreciate your kind words about our staff and their service. It's wonderful to hear that you had a positive interaction with them during your stay. Our team takes pride in providing excellent customer service to all our guests. Thank you for acknowledging their efforts. If you have any further feedback or need assistance, please feel free to reach out to our management team.

10/10 Excellent

Curtis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shuttle service
Stayed 1 night in Mar 2024

10/10 Excellent

Alison

Stayed 1 night in Feb 2024
Response from Manager on Mar 22, 2024
Hello Alison,We are glad to hear that you had a wonderful stay with us! If you have any further comments or suggestions, please do not hesitate to get in touch with us. We hope to welcome you back soon!

8/10 Good

Jeffrey

Traveled with family and small children, Traveled with family
Disliked: Staff & service
We stayed here in the past, but it felt like this time, it didnt feel right. Was not a good selection of breakfast. Felt the room was not the cleanest, bed looked like the sheets were not changed. Requested more towels, never got them, had to get them myself hours later. Why is it only 2 sets of towels in a double room? Front desk lady made me feel uncomfortable thinking i was not staying there with no apology. Probably wont pick this Country Inn and Suites again when I travel home.
Stayed 2 nights in Mar 2024
Response from Manager on Mar 20, 2024
Hello Jeffrey,We appreciate your feedback. We're sorry to hear about your experience and will address your concerns internally for future improvements. Our team strives to provide exceptional service and we apologize for any shortfall. We hope you will consider giving us another chance to exceed your expectations during your future travels.

10/10 Excellent

Shante

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Manager on Mar 16, 2024
Hello Shante,We are delighted to hear that you had an exceptional stay with us! We look forward to welcoming you back soon for another amazing experience at our hotel.

4/10 Poor

Bruce

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Hall smelled like weed in the afternoon and evening. Breakfast was not restocked from Saturday to Sunday. Sheets were stained
Stayed 2 nights in Mar 2024
Response from Manager on Mar 13, 2024
Hello Bruce, We appreciate your feedback and regret to hear about your experience. We take all guest concerns seriously and strive to maintain high cleanliness standards throughout our property. Your comments will be shared with the relevant teams for review and improvement. Thank you for bringing these matters to our attention.

6/10 Okay

Teemeka

Business traveler, Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
Well first off I stayed there in 2021 it was under another management then it was clean wall wasn’t looking dirty elevator wasn’t smelling grounds wasn’t smelling of urine walls peeling a had a dirty tampon sitting on a shelf in the room by the couch area by the door sitting chair it was red it was so filthy and the couch had crumps on the couch walls was dirty peeling it’s sad how things just be let go cause now it’s under another new manager and it’s not the same when I stayed in 2021 hallway was cold and it smelled
Stayed 1 night in Mar 2024
Response from Lisa French (General Mgr) on Mar 5, 2024
I truly apologize for the inconviences that you incurred during your stay. I am addressing these issues with upper management and my housekeeping staff as I was here in 2021. We appreciate your feedback to ensure that we are providing quality service and cleanliness to our guests.

6/10 Okay

Paula

Traveled with family
Disliked: Staff & service
When we got to our room at midnight the heat was not on and the temp in the room was 59 degrees. It did warm up but was very cold and unwelcoming when we got there. Also, the shower head was not great!
Stayed 1 night in Feb 2024
Response from Manager on Mar 3, 2024
Hello Paula,We apologize for any inconvenience faced during your stay. Your feedback is valued, and we will address the heating and shower head issue for future guest satisfaction. We appreciate you bringing this to our attention and will strive to improve our services.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was help full and the rooms were clean.
Stayed 1 night in Feb 2024
Response from Manager on Feb 28, 2024
Hello Robert,We appreciate your positive feedback on our helpful staff and clean rooms. Your satisfaction is our priority, and we hope to welcome you back in the future for another pleasant stay.

4/10 Poor

Mitch

Traveled with family
Disliked: Cleanliness, amenities
C
Stayed 2 nights in Feb 2024
Response from Manager on Feb 28, 2024
Hello Mitch, We appreciate your feedback and are sorry to hear about your experience. Please reach out to our management team directly to discuss your concerns further. Your input is valuable in helping us improve our services for all guests.

10/10 Excellent

Erica

Liked: Cleanliness, staff & service
Everything is good.
Stayed 1 night in Feb 2024
Response from Manager on Feb 24, 2024
Hello Erica,We're delighted to hear that you had an overall positive experience during your stay with us. If there's anything specific you'd like to highlight or share with us for future improvements, please feel free to reach out. Your feedback is highly valued.

6/10 Okay

Destiny

Traveled with family and small children
Disliked: Property conditions & facilities
Wasn’t as clean as I thought it would be. Breakfast wasn’t great not a lot of choices small portions. Lots of doors being slammed all night.
Stayed 2 nights in Feb 2024
Response from Manager on Feb 21, 2024
Hello Destiny, We appreciate your feedback and will share your comments with the relevant teams for their review. Thank you for taking the time to share your experience with us.

6/10 Okay

LaTonya

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Breakfast was not good, pool was not heated
Stayed 2 nights in Feb 2024
Response from Manager on Feb 19, 2024
Hello LaTonya, We appreciate your feedback regarding our breakfast and pool facilities. We apologize for any inconvenience this may have caused and will take your comments into consideration for future improvements to enhance our guests' experiences. Kindly reach out to our management directly to address any further concerns or feedback you may have.

10/10 Excellent

Maniah

Liked: Cleanliness, amenities
C
Stayed 1 night in Feb 2024
Response from Manager on Feb 17, 2024
Hello Maniah,Thank you for taking the time to share your feedback with us. We appreciate your comments and regret any inconvenience you may have experienced during your stay. We strive to provide excellent service to all our guests and take your concerns seriously. Please reach out to our management team directly so that they can address your specific issues and assist you further.

10/10 Excellent

Monique

Stayed 1 night in Feb 2024
Response from Manager on Mar 22, 2024
Hello Monique,We are thrilled to hear that you had a wonderful stay with us! Please do not hesitate to reach out if you need any assistance in the future.

2/10 Terrible

Dominique

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is not as advertised. The room was not clean. The refrigerator was dirty, the room was Smokey, and they even ran a machine after reported and it was still Smokey. The front doors did not work and we had to manually open them on slippery floors and almost fell multiple times.
Stayed 4 nights in Jan 2024
Response from Lisa French (General Mgr) on Jan 23, 2024
They you for your feedback I want to apologize for any inconviences you experience here at the hotel. The front doors were frozen due to to extreme cold weather.

10/10 Excellent

Yolanda

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Manager on Jan 23, 2024
Hello Yolanda,Thank you for choosing our hotel for your stay! We're delighted to hear that you had a fantastic experience with us. We appreciate your kind words and hope to welcome you back in the future for another wonderful stay.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Little tricky to get to the location due to some man hotels and little side streets near by. Good value for the room and property. Came for just a quick overnight stay. Very clean room, firm and comfortable bed. I came on a very cold night and I was able to adjust the thermostat to my liking and ask for heavier and warmer blankets from the front. Did not partake in breakfast.
Stayed 1 night in Jan 2024
Response from Manager on Jan 18, 2024
Hello Jennifer, Thank you for choosing to stay with us and for sharing your feedback. We apologize for any inconvenience you experienced in finding our location; we understand it can be challenging. We're delighted to hear that you found our rooms to be clean and the bed comfortable. It's great that our staff was able to assist you with adjusting the thermostat and providing warmer blankets. Should you have any more questions or need assistance in the future, please don't hesitate to reach out to us.

10/10 Excellent

Brookelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on Jan 14, 2024
Hello Brookelyn,We're thrilled to hear that you had a wonderful stay at our hotel! We're dedicated to providing exceptional experiences for our guests, and your positive rating is a testament to our efforts. We hope to welcome you back in the future for another memorable stay.

8/10 Good

Trent

Stayed 1 night in Dec 2023
Response from Manager on Dec 31, 2023
Hello Trent,Thank you for staying with us! We are thrilled to hear that you had a positive experience at our hotel. If you have any further feedback or suggestions, please do not hesitate to reach out to us directly. We look forward to welcoming you back in the future for another enjoyable stay.

10/10 Excellent

Kuljeet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Dec 31, 2023
Hello Kuljeet,Thank you for choosing our hotel for your recent stay! We are delighted to hear that you had a wonderful experience with us. Your satisfaction is our top priority, and we strive to provide exceptional service to all our guests. If you have any further comments or suggestions, please feel free to reach out to us directly. We hope to have the pleasure of welcoming you back in the future.

8/10 Good

Kevin

Liked: Cleanliness, staff & service, room comfort
Great for the area and great price
Nice stay. Tub was stained. Good lotion.
Stayed 1 night in Dec 2023
Response from Manager on Dec 30, 2023
Hello Kevin,Thank you for sharing your feedback about your recent stay with us. We appreciate your kind words about your overall experience. We apologize for any inconvenience caused by the tub stains and have forwarded your comment to the relevant team for their attention. We're glad you enjoyed the lotion provided. We hope to welcome you back in the future for an even better stay.

2/10 Terrible

Krystal

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel needs an update.
Mold on ceiling of room beds all stained. It was so gross.
Stayed 1 night in Dec 2023
Response from Manager on Dec 30, 2023
Hello Krystal, Thank you for sharing your feedback with us. We apologize for any inconvenience you may have experienced during your stay. We encourage guests to reach out to our management team directly to address any concerns and ensure a resolution.

4/10 Poor

Scott

Traveled with family
Disliked: Staff & service
Probably stay somewhere else
Software failure upon sign in. Was tols my card was declined for incidentals even though the card reader said "accepted". I now have 4 pending charges for incidentals in my bank account. When I went to check in they tried to charge me for the room....which was actually cheaper than my hotels.com rate where I was supposedly "saving" money. Room needs improvements. Shower temperature about scalded my kids it was so sensitive to adjustment. Breakfast was good quality, and the pool was clean and nice for the kids.
Stayed 1 night in Dec 2023
Response from Lisa French (General Mgr) on Dec 27, 2023
Thank you for taking the time to give us your feedback. I truly apologize for any issues that you encountered during your stay. Any pending incidental charges should drop off from your card, and I will be reaching out to our system representatives to see why this happened to you. We have a new system and were unaware an issue like this occurred, inconveniencing our valuable guests. Please reach out to me in case your bank needs anything from the hotel to release the incidental hold faster. In regards to the shower temperature, I will definitely be investigating this further to ensure a similar situation does not occur again in the future. We appreciate your feedback and hope to see you again in the future!

4/10 Poor

Cindy

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The first room we were offered smelled like marijuana. They gave us a new room, and although it smelled fine, there was black mold on the ceiling it was pretty dirty in the corners and such. The breakfast was sub-par with stale bread, bagels, and muffins that had obviously sat out for days. The staff was kind and accommodating, but the maintenance on the buildings and cleanliness were obviously poor and disappointing.
Stayed 5 nights in Dec 2023
Response from Manager on Dec 26, 2023
Hello Cindy, Thank you for sharing your feedback with us. We appreciate your kind words about our staff's service. We apologize for any inconvenience you experienced with the initial room and cleanliness of the second room. We will address these concerns with our maintenance team. Regarding breakfast, we strive to provide a fresh and varied selection, so we apologize if it fell short of your expectations. We value your input and will take it into consideration for future improvements.

10/10 Excellent

ashley

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Dec 16, 2023
Hello ashley,We are thrilled to hear that you had such a wonderful experience during your stay! It's always great to know that our guests enjoyed their time at our hotel. If you have any additional feedback or if there is anything else we can assist you with, please don't hesitate to reach out to us directly. We look forward to welcoming you back in the future!

4/10 Poor

Christina

Traveled with family
Didn’t have extra utensils to use. Refrigerator in room had loud, piercing sound. Sink leaked. Several loud parties at night & people yelling in the hall at 4:30 am & staff did nothing about it. Very loud highway noise. Bare bones facility.
Stayed 2 nights in Dec 2023
Response from Manager on Dec 13, 2023
Hello Christina, Thank you for sharing your feedback about your recent stay with us. We apologize for any inconvenience you experienced due to the lack of extra utensils and the issues with the refrigerator and sink in your room. We strive to provide a comfortable and peaceful environment for our guests, and we apologize for the disturbances caused by the loud parties and noise in the hallway. We appreciate your feedback and will take it into consideration to improve the guest experience.

8/10 Good

LaVette

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Okay for the money
This particular property was a lot smaller then expecting but it served the purpose
Stayed 1 night in Dec 2023
Response from Manager on Dec 12, 2023
Hello LaVette,Thank you for choosing our hotel for your stay. We appreciate your feedback and are glad to hear that our property was able to meet your needs. We strive to provide a comfortable environment for all our guests and hope you had an enjoyable stay. If there's anything else we can assist you with, please don't hesitate to let us know.

8/10 Good

tanika

Traveled with family and small children
Disliked: Amenities
Stayed 2 nights in Dec 2023
Response from Manager on Dec 11, 2023
Hello tanika, We apologize if there were any aspects of your stay that did not meet your expectations. We encourage you to reach out to our hotel directly to discuss any specific feedback you may have, as we always strive to improve our guest experience. We hope to have the opportunity to welcome you back in the future and provide a more enjoyable stay.

2/10 Terrible

sandi

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
First, the room was not the cleanest. Coming up the hall I smelled marijuana. My room was directly in front of staff cleaning closet so it was CONSTANT noise. The person next to me had so much going on it was RIDICULOUS!!! Kids screaming, doors slamming, bumping. I contacted front desk and nothing was done. If u are a traveler looking for rest, THIS IS NOT THE PACE FOR U AND ITS NOT CLEAN!!! Hard bed, dingy towels. It was a HORRIBLE experience.
Stayed 2 nights in Dec 2023
Response from Manager on Dec 10, 2023
Hello sandi,Thank you for sharing your experience with us. We apologize for any inconveniences you may have encountered during your stay. We sincerely appreciate your feedback and will address your concerns with our team to make improvements. Should you have any further concerns, please do not hesitate to contact our management team.

4/10 Poor

stephen

Business traveler
Disliked: Cleanliness, property conditions & facilities
First room toilet didn’t flush, outlets didn’t work nor the USB’s. No longer have alarm clocks, they think everyone has a smartphone. They do offer wake up calls but phone is in another room and if you’re deaf you can’t hear it. Breakfast? I’m diabetic so no sugar free anything. Other hotels at least have sugar free syrup.
Stayed 3 nights in Dec 2023
Response from Manager on Dec 9, 2023
Hello stephen, We appreciate you taking the time to provide feedback on your recent stay. We apologize for any inconvenience you experienced with the room amenities. We continually strive to improve our services and will share your concerns with our team for future enhancements. Thank you for bringing this to our attention.

10/10 Excellent

Kelly

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’m very happy with me and family stay so clean
Stayed 1 night in Dec 2023
Response from Manager on Dec 9, 2023
Hello Kelly,Thank you for sharing your positive experience! We are delighted to hear that you and your family enjoyed your stay and found our hotel to be clean. Your kind feedback is greatly appreciated and we hope to welcome you back for another wonderful stay in the future.

4/10 Poor

Ryan

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Disappointing
Room was filthy. Floors were sticky, bathroom sink drain was clogged, hair in the bathtub and on the bathroom floor. No cable box connected— luckily I packed a Roku. Electrical outlet covers were chipped. My college apartment was cleaner and better maintained. Room phone was unplugged. Hallway was dirty and littered with dust bunnies and trash.
Stayed 1 night in Dec 2023
Response from Manager on Dec 6, 2023
Hello Ryan, We sincerely apologize for the inconvenience you experienced during your stay. We strive to maintain high cleanliness standards, and we regret that we fell short in this instance. We appreciate your feedback and will address these concerns with our housekeeping team. We hope you will give us another opportunity to provide you with a comfortable and enjoyable stay in the future.

10/10 Excellent

Justice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Nov 2023
Response from Manager on Nov 29, 2023
Hello Justice,Thank you for your kind feedback! We're delighted to hear that you found our hotel to be a pleasant place to stay. We strive to provide a positive experience for all our guests and we love knowing that we succeeded with you. Should your travels bring you back to the area, we hope to welcome you again soon!

8/10 Good

Kimberly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk host Nancy was very friendly and knowledgeable! Kudos to her!
Stayed 1 night in Nov 2023
Response from Manager on Nov 28, 2023
Hello Kimberly,Thank you for your kind words about Nancy! We're thrilled to hear that she provided friendly and knowledgeable service during your stay. We appreciate your feedback and will be sure to pass along your compliments to her. We hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

Bernice

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Slept great and Peaceful
Stayed 1 night in Nov 2023
Response from Manager on Nov 28, 2023
Hello Bernice,Thank you for sharing your positive experience with us. We are delighted to hear that you had a great night's sleep and found our hotel to be peaceful. We strive to provide a relaxing and comfortable stay for all of our guests. We hope to have the pleasure of hosting you again in the future.

6/10 Okay

Yustacheya

Traveled with family
Liked: Staff & service, room comfort
Stayed 3 nights in Nov 2023
Response from Manager on Nov 12, 2023
Hello Yustacheya,Thank you for your outstanding rating! We are thrilled to hear that you had such an exceptional experience during your stay with us. We pride ourselves on delivering top-notch service to all our guests and it is always rewarding to receive such positive feedback. If you have any future travel plans, we would be delighted to welcome you back.

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Lisa French (General Mgr) on Nov 10, 2023
Thank you for your feedback , it is our pleasure to serve pls make us your choice of stay when in this area.

6/10 Okay

Anna

Traveled with family and small children, Traveled with group, Traveled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
We were in town for an event. The breakfast was really good. The staff was friendly and helpful, but the patio near the entrace, hotel lobby, and 2nd floor hall reaked of weed. There were "no smoking" signs everywhere but that rule clearly wasnt being enforced. Additionally the hotel needed maintenance. Our room had 2 holes in the wall. The floor was kind of dirty (it probably needed replacing). Our bed sheets had a few yellow stains. And my husband's feet felt slimy after showering in our room's bathroom. Overall, the delicious complimentary biscuits & gravy made our not-so-great experience a little better.
Stayed 2 nights in Nov 2023
Response from Manager on Nov 8, 2023
Hello Anna,Thank you for taking the time to share your feedback with us. We're glad to hear that you enjoyed our breakfast and found our staff to be friendly and helpful. However, we apologize for any inconvenience caused due to the smell of smoke in certain areas of the hotel. We do have strict non-smoking policies in place and are looking into this matter to ensure they are enforced. Additionally, we appreciate your comments regarding maintenance and cleanliness issues in your room. We will address these concerns with our team for immediate improvement. We hope you will give us another chance to provide you with a better experience in the future.

10/10 Excellent

DAVID

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great except for the breakfast. The bacon was more like paper mache, and the french toast was overdone. The rest of the breakfast items were fine.
Stayed 1 night in Oct 2023
Response from Manager on Nov 4, 2023
Hello DAVID,Thank you for sharing your feedback regarding our breakfast. We appreciate your positive comments about the other breakfast items. We apologize for any inconvenience caused by the bacon and the french toast. We value your input and will share it with our team for review and improvement.

2/10 Terrible

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Manager on Nov 1, 2023
Hello Frank, Thank you for sharing your feedback with us. We deeply regret to hear that your stay did not meet your expectations. We take all guest concerns seriously and strive to provide exceptional experiences. Please reach out to our management team directly to discuss your concerns further and to assist you in any way possible. Best regards.

2/10 Terrible

Sharmaila

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Manager on Nov 1, 2023
Hello Sharmaila, Thank you for sharing your feedback with us. We're sorry to hear that your experience at our hotel did not meet your expectations. We value your feedback and will use it to improve our services for future guests. We encourage you to reach out to our management team directly to discuss your concerns in more detail.

4/10 Poor

David

Liked: Cleanliness, staff & service, property conditions & facilities
Terrible wifi. Absolutely terrible
Stayed 1 night in Oct 2023
Response from Manager on Oct 21, 2023
Hello David,We apologize for the inconvenience caused by the wifi. Our technical team is working hard to improve the connection. Thank you for bringing this to our attention.

4/10 Poor

Tearia

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Could of been a tad bit cleaner, but overall was an okay stay!! Change up breakfast menu, Saturday and Sunday should have 2 different meals just my opinion!
Stayed 2 nights in Oct 2023
Response from Manager on Oct 21, 2023
Hello Tearia, Thank you for your feedback! We appreciate your suggestion regarding the breakfast menu and will take it into consideration. We apologize for any cleanliness issues and will ensure a higher standard is maintained in the future. We hope to have the opportunity to serve you again soon.

2/10 Terrible

Brandon

Stayed 1 night in Oct 2023
Response from Manager on Nov 8, 2023
Hello Brandon,We are sorry to hear that you were not satisfied with your recent stay at our hotel. We value feedback from our guests and take your comments seriously. We encourage you to reach out to our management team directly to discuss your concerns further. We appreciate your time and hope to have the opportunity to welcome you back in the future.

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not the worst Hotel
The room was good but not spotless. Breakfast was ok but the biscuits were leftover from previous day and hard Not much variety
Stayed 2 nights in Oct 2023
Response from Manager on Oct 10, 2023
Hi John,It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly. I am happy to know we have met your expectations with our friendly services and the cleanliness of our guest rooms. It means a lot to receive your feedback regarding our breakfast services and apologize this was not up to your preferences due to limited variety. We hope to impress you during another visit with every level of service.

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on Oct 11, 2023
Hello Adam,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

10/10 Excellent

MIchelle

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel wes very clean, updated decor and super nice staff🤗
Stayed 1 night in Sep 2023
Response from Manager on Oct 4, 2023
Hi Michelle,Thank you for your review! I’m glad you find our cleanliness and updated decor pleasing. We appreciate your patronage and are delighted to be your hotel of choice.