Ratings based on 246 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
89% of guests recommend
3.9 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel

Posted Jul 29, 2015
Pros: I was very pleased with the staff and the breakfast.
Cons: Offer options in firm and soft pillows, invest in a larger pool, invest in a TV system that does not dim when the lights go off.
Location: I think the location was great. It was close to a Mall. There were several places to pick from for dinning and it still allowed for privacy.
I really enjoyed staying here. Their staff was great, & the breakfast was some of the best I've had while in IN. I really liked the rocking chairs out front and the front couch area. Our check-in/check-out process was easy since I had already booked through Expedia. I liked the convenience of the vending machines and how great the staff was about keeping our room clean and stocked.
Comment from Hotel Management
Jul 31, 2015 by Rita Shah, Hotel Management
We are so glad that you found us to be a great place to stay. Our staff is committed to making sure our guest have a clean, comfortable room . Thank you for this review and rating our facility. Your business is very important and is greatly appreciated.
3 out of 5
Recommended
for Everyone
by A verified traveler

Worked for our traveling family

Posted Jul 19, 2015
We were able to have our family of six all get sleep. Disappointed that the Internet wasn't working. Staff was courteous and breakfast tasted good.
Comment from Hotel Management
Jul 22, 2015 by Rita Shah, Hotel Management
Thank you for taking the time to share your feedback. We apologize for the internet issue. We take the time to listen to your constructive comments so we can continually improve our services. . We hope for another opportunity to not just meet, exceed your expectations.
3 out of 5
Recommended
for Everyone
by A verified traveler from indiana

Ok place for the price.

Posted Jul 14, 2015
Ok place to stay. It was quiet. Breakfast was ok. Pool is little.
Comment from Hotel Management
Jul 22, 2015 by Rita Shah, Hotel Management
Thank you so much for taking the time to write about your experience Your business is very important and is greatly appreciated..
5 out of 5
Recommended
for Everyone
by A verified traveler from GreenBay

Always happy with Carlsons

Posted Jul 6, 2015
When we want to be assured of a clean, pleasant experience, with a decent breakfast, we will look for a Carlsons country inn and suites. Worth paying the extra buck or two for the features. Again with this particular location, it fit the bill. Easy access, clean, modernized, and nice breakfast.
Comment from Hotel Management
Jul 9, 2015 by Rita Shah, Hotel Management
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed staying with us. Your business is very important and greatly appreciated.
2 out of 5
by A verified traveler

Posted Jul 6, 2015
Room was hot shower wasn't working properly bed was OK
Comment from Hotel Management
Jul 9, 2015 by Rita Shah, Hotel Management
Thank you for your consturctive comments and your review.
5 out of 5
Recommended
for Everyone
by A verified traveler from Dublin Oh

Great location just outside of Chicago!

Posted Jul 3, 2015
We were pleasantly surprised by this hotel. Great value and service. There were fresh cookies in the lobby when we arrived and a hot breakfast in the morning before departure. We booked it not knowing the chain and woukd definitely seek them out again. It was a very pleasant surprise!
Comment from Hotel Management
Jul 5, 2015 by Rita Shah, Hotel Management
Thank you for your feedback and for taking the time to write about your experience. Your business is very important and is greatly appreciated.
2 out of 5
by A verified traveler from toledo, oh

said it would be a suite and it was only a room wi

Posted May 29, 2015
Pros: nothing
Cons: getting a hot tub
Location: there is a mall and candy factory
wanted to be upgraded due to false pictures but they would not would not stay here again
Comment from Hotel Management
May 31, 2015 by Rita Shah, Hotel Management
Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 26, 2015
Family trip with kids. Needed room for the night. Good price for quality but the room air conditioner did not cool room too well.
Comment from Hotel Management
May 27, 2015 by Rita Shah, Hotel Management
Thank you for your 4 star review. Hope to see you again.
2 out of 5
by A verified traveler

Posted May 18, 2015
Pros: Staff friendly upon arrival.
Worn out and in need of an upgrade- doors that were unhinged, no hanger bar in closet, poorly working air conditioner, carpets that needed cleaning.
Comment from Hotel Management
May 27, 2015 by Rita Shah, Hotel Management
Thank you so much for your constructive reviews so that we can better serve our guests.
5 out of 5
Recommended
for Getaway With Friends
by A verified traveler

Great stay.

Posted Apr 12, 2015 on Hotels
We went to a show at Star Plaza and location of hotel was perfect. Our room was a mini suite and was very spacious and comfortable.
Comment from Hotel Management
Jun 20, 2015 by Manager, Hotel Management
Thank you so much for 5 star review.We are glad that you found us to be a great place to stay. Your business is very important and is greatly appreciated