Ratings based on 161 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
82% of guests recommend
3.9 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler

Paper-thin walls

Posted Nov 14, 2014
The room was alright. Bed decent, i you're not picky on firmness. No free breakfast/snack to go provided nor coffee by the lobby at 4:30am. The walls were paper thin! I could hear the couple in the next room.
Comment from Hotel Management
Nov 24, 2014 by Manager, Hotel Management
I received a copy of your review, and wanted to take a moment to personally respond. I am disappointed to read that you experienced noise issues from other guests, and that our grab-and-go breakfast hours did not meet your needs. I will be working with my maintenance staff to improve the soundproofing of our rooms, and I will share your feedback on the grab-and-go breakfast hours with upper management. Thank you very much for providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Alabama

Excellent Facility

Posted Nov 14, 2014
Pros: Appears to have recently been completely remodeled. Very neat and very clean. The staff is great!
Cons: Fine as is! My wife is very picky and she loved it!
Location: Very good selection of restaurants, mall, movie theaters with 1/2 mile to 1 mile.
Have stayed at this facility a number of times and each stay has been a great experience. Hotel is near all amenities and the area is very safe. Would highly recommend!
Comment from Hotel Management
Nov 24, 2014 by Manager, Hotel Management
I received a copy of your review, and wanted to take a moment to personally respond. I am so very pleased to read that you have stayed with us a number of times and that you found our location to be close to amenities and safe. It is great to read that you found our hotel to be so neat and clean and that our staff provided you and your wife with such great service. Thank you so much for your positive comments. We would love to welcome you back for another comfortable stay in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very Nice Hotel!

Posted Nov 8, 2014
Pros: Everything, didn't have a chance to stay for breakfast.
Location: Close to all the major stores and restaurants.
Very nice hotel. The room was very clean, updated and comfortable. Very quiet and relaxing room. Didn't want to leave.
Comment from Hotel Management
Nov 24, 2014 by Manager, Hotel Management
I received a copy of your review and wanted to take a moment to personally respond. Thank you very much for providing us with your feedback in regards to our hotel. I am glad to hear that the room was very clean and comfortable, as well as quiet and relaxing. It would be our pleasure to have you stay with us again in the future should your travels bring you back to the area.
5 out of 5
Recommended
for Business Travelers
by A verified travelerfrom Merrillville, IN

Great Business Travel Hotel

Posted Oct 29, 2014
Cons: nicer breakfast
I really enjoyed my two weeks there. Yes it was an extended Stay. The staff are very friendly and helpful. However, don't expect your mother to come clean up after you. If you need something its available and clean. i would stay again and suggest it to most anyone.
Comment from Hotel Management
Nov 3, 2014 by Manager, Hotel Management
I received a copy of your review, and wanted to take a moment to personally respond. I am glad to read that our hotel met your needs. I appreciate your comments about our cleanliness and our friendly staff. Thank you again for posting your review. We would love to host you again in the future, should your travels bring you back to our area.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Idaho Falls, Idaho

Business Travelers - Excellent Choice

Posted Oct 28, 2014
The staff are polite and courteous. Rooms are clean and in good repair. Although, do not expect to have you mother figure pick up after your mess. Anything you need is clean, organized and available. Enjoyable stay. :-)
Comment from Hotel Management
Nov 3, 2014 by Manager, Hotel Management
I received a copy of your review, and wanted to take a moment to personally respond. I am so pleased to read that my staff was able to provide you with a clean room that was to your liking. We are so glad that you had an enjoyable stay with us. Thank you very much for providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Merrillville, IN

Excellent business hotel.

Posted Oct 25, 2014
Good customer service. However, dont expect your mother to come and clean your mess everyday.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Merrillville, IN

For business travel this is an excellent choice.

Posted Oct 24, 2014
If you are not expecting your mother to pickup after you, independence is something you cherish then this an excellent choice. The hotel is clean, the staff friendly and ready to assist.
Comment from Hotel Management
Nov 3, 2014 by Manager, Hotel Management
I received a copy of your review, and wanted to take a moment to personally respond. Thank you very much for providing us with your feedback, about our friendly staff and our clean hotel. We really appreciate your kind comments. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Good for business travelers

Posted Oct 22, 2014
Pros: good location, easy to access from the interstate
Location: lots of restaurants, a mall for shopping, the Star Plaza has shows
A good hotel for business travelers needing a long stay in a place, room has lots of space to work, large kitchens for cooking. Hotel staff were helpful, courteous. The room was clean and the bed was comfortable.
Comment from Hotel Management
Oct 27, 2014 by Manager, Hotel Management
I received a copy of your review, and wanted to take a moment to personally respond. I really appreciate your comments about our helpful staff and our convenient location. I am glad to hear that your room was clean and the bed was comfortable. Thank you so much for your positive review. We would love to welcome you back in the future for another comfortable stay.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Indiana

Minimal srrvice

Posted Oct 18, 2014
The hotel is clean but service is not available. They work on the bring it - get it model. Need a towel - bring one to the registration desk and exchange. Its not a bad thing if your willing to participate in the service of your stay.
Comment from Hotel Management
Oct 28, 2014 by Manager, Hotel Management
Roger - I received a copy of your review, and wanted to take a moment to personally respond. We appreciate the kind comments about our hotel being clean; however, we apologize that our level of service did not meet your expectations. I will be meeting with our staff to review your comments to ensure this does not continue in the future. Thank you very much for providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
3 out of 5
by A verified traveler

Posted Oct 6, 2014
Put us all the way in the coroner on the thired floor no glasses in the room no ice machine. Lost money in the vendor machine and they did nothing.and your free breakfast? ? Was so so bad .should of went to la Quintana. .
Comment from Hotel Management
Oct 22, 2014 by Manager, Hotel Management
Thank you for taking the time to write a review of our hotel. I apologize that you were not completely satisfied with the amenities we offer and that you were not pleased with your stay overall. I will be reviewing your comments with our team to ensure your experience is not repeated in the future. Thank you again for your feedback. We hope that you will stay at our hotel, or any of our other brand locations in the future.