Ratings based on 134 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
91% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler from Chicago suburbs

Great staff, nice location, very small rooms

Posted Oct 27, 2014
Pros: The staff was wonderful, the lobby was very clean and appealing, breakfast had a nice selection
Cons: The room size and configuration.
This was the smallest Fairfield Inn room I've ever stayed in . There was no closet, just a small wardrobe which was so short the bottom of my coat was laying on the floor. The bathroom had no counterspace, barely enough room for a toothbrush and the soap dish. Ther was hardly enough room between the dresser and the bathroom to squeeze through with a suitcase. The room was very clean and the staff very attentive if the room hadn't been such a disappointment I would have rated much higher.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice for the price

Posted Sep 9, 2014
Would have liked more hot choices for breakfast but the room was Very clean. The staff was nice but the prices in the "market" were high.
Comment from Hotel Management
Sep 15, 2014 by Erika, Hotel Management
Thank you for your feedback.
2 out of 5
by A verified traveler

Posted Aug 1, 2014
Pros: It is close to shopping
The staff does not seem very knowledgeable about what is going on in their hotel. Housekeeping skipped my room even though I reminded the front desk on my way out on multiple occasions. The price was too high for this level of service.
Comment from Hotel Management
Aug 3, 2014 by iora, Hotel Management
Please accept our sincere apologizes for the inconvenience that you encountered at the Fairfield Inn and Suites. I can assure you that this type of situation does not normally occur in the hotel. If you are in the near area again please do not hesitate to give our hotel another try.
4 out of 5
Recommended
for Everyone
by A verified traveler from Indianapolis, IN

Nice Place to Stay

Posted Jul 30, 2014
Pros: Location, close to many restaurants, and interstate.
Was in town for a class reunion and stayed 2 nights in this hotel. Was very clean, staff was very pleasant. My room was not made up the second night, although the maid did stop by around 6PM and ask if I needed anything.
Comment from Hotel Management
Sep 15, 2014 by Erika, Hotel Management
Thank you for your feedback.
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Jul 28, 2014 on Hotels.com
Comment from Hotel Management
Sep 15, 2014 by Erika, Hotel Management
Thank you for your feedback.
3 out of 5
Recommended
by A verified traveler

Posted Jul 15, 2014 on Hotels.com
Comment from Hotel Management
Sep 15, 2014 by Erika, Hotel Management
Thank you for your feedback.
5 out of 5
Recommended
for Business Travelers
by John from Kalamazoo

Good hotel

Posted Jul 8, 2014 on Hotels.com
Enjoyed my stay, the guys at the front desk were a highlight of my stay, breakfast was good as well! Overall a great place to stay for a quick overnight and it's next to 4 restaurants (abuelos's, bar Louie, outback and the wing place that rhymes with "looters" - couldn't send review due until I took out their actual name) within a 5 minute or less walking distance. I'd definitely stay again! The bathrooms are small but they're clean.
Comment from Hotel Management
Sep 15, 2014 by Erika, Hotel Management
Thank you for your feedback.
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Jul 6, 2014 on Hotels.com
Comment from Hotel Management
Sep 15, 2014 by Erika, Hotel Management
Thank you for your feedback.
5 out of 5
Recommended
for Business Travelers
by Marilyn from Pittsburgh, PA

friendly and attentive staff makes this hotel!

Posted Jun 13, 2014 on Hotels.com
I have stayed at Fairfield Inns before and was happy with Merrillville location. Courtney checked me in and was professional and attentive. I wasn't comfortable staying on 1st floor (my preference) and she made sure to move me to 2nd floor even though hotel was sold out that night. I will definitely stay at Fairfield Inn again! Breakfast was way better than the usual "carbinental" fare offered elsewhere... everyone was nice; even the employee working the breakfast area on June 11th was friendly and jovial at 615am..:)
5 out of 5
Recommended
by scalabrese from Alcoa, TN

Clean Clean Clean

Posted Jun 12, 2014 on Hotels.com
perfect sleep after long day on road. breakfast had good variety of fruits, breads, eggs, sausage, waffles