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Reviews of Hampton Inn by Hilton Merrillville

2.5 out of 5
Hampton Inn by Hilton Merrillville
8353 Georgia St, Merrillville, IN

Reviews

8.6

Excellent

Rating 10 - Excellent. 364 out of 669 reviews" "
Rating 8 - Good. 190 out of 669 reviews" "
Rating 6 - Okay. 66 out of 669 reviews" "
Rating 4 - Poor. 26 out of 669 reviews" "
Rating 2 - Terrible. 23 out of 669 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Briana

Liked: Staff & service
Disliked: Property conditions & facilities
No elevator all weekend, they didn’t have laundry service so rooms were not ready at 6pm. We had to wait for a room. Staff was very nice and breakfast was decent. Rooms were clean.
Stayed 3 nights in Feb 2024

8/10 Good

Marty

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Julie

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff that we interacted with were very friendly. The rooms were very clean and comfortable. The breakfast attendant did a great job keeping the area clean and stocked as it was very busy due to traveling for the Eclipse. The only downside is some of the wood furniture needs updating.
Stayed 1 night in Apr 2024

8/10 Good

vira

Traveled with family
Rooms were comfortable and easy to get to. Could have been alittle cleaner
Stayed 1 night in Mar 2024
Response from Jenny on Apr 9, 2024
Thank you for your feedback, I have searched your stay and provided the information to our housekeeping manager to ensure they are not missing anything in the future. We hope to see you again in the future.

10/10 Excellent

Athanasios, COVINGTON

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to I-65, Southlake Mall and nearby dining options. Plenty of free parking. Only 45 minutes to downtown Chicago.
Stayed 1 night in Mar 2024
Response from Jenny on Apr 9, 2024
Thank you for your review, we appreciate the 5 out 5 rating

10/10 Excellent

Francisco, Crown Point

Liked: Cleanliness, staff & service, property conditions & facilities
Was a nice option locally
Stayed 1 night in Mar 2024
Response from Jenny on Apr 9, 2024
Thank you for your review, we appreciate the 5 out 5 rating

8/10 Good

Kristin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff clean room and quiet
Stayed 1 night in Mar 2024
Response from Jenny on Mar 28, 2024
Thank you for your review and feedback, we appreciate your business and comments.

8/10 Good

Jason

Traveled with family
Liked: Cleanliness, staff & service
The pool has a electrical hazard and no one seems to care.
Stayed 1 night in Mar 2024
Response from Jenny on Apr 9, 2024
Hello Jason, thank you for your response, I assure you the light is not an electrical hazard, we would not allow anyone in there if that were the case. we have taken the proper steps to get it fixed

10/10 Excellent

Melinda, Kearney

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable, quiet room. Adequate breakfast with usual choices.
Stayed 1 night in Mar 2024
Response from Jenny on Mar 28, 2024
Hi, Thank you for your feedback, we appreciate your review!

10/10 Excellent

Athanasios, COVINGTON

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to I-65, Southlake Mall and dining nearby.
Stayed 1 night in Mar 2024
Response from Jenny on Mar 28, 2024
Thank you for your review and for choosing our location for your stay, we hope to see you again soon.

10/10 Excellent

Chelsea

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After having a horrible experience at a nearby property this place was there and helped me last minute! They offered cookies and water at check in and helped me with delivery places around the hotel. I appreciate them so much!
Stayed 1 night in Mar 2024
Response from Jenny on Mar 28, 2024
Thank you for your feedback, we appreciate your business and response. We look forward to seeing you again soon.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Loved that it is pet friendly and nice!
Stayed 1 night in Mar 2024
Response from Jenny on Mar 20, 2024
Thank you for your feedback, we are happy you had a 5-star experience.

6/10 Okay

Ruth

Not enough parking. Our rooms trim was literally taped to the walls not secured. Beds were very hard & uncomfortable.
Stayed 1 night in Mar 2024
Response from Jenny on Mar 28, 2024
Thank you for your feedback, we will look into how we can improve on those items.

10/10 Excellent

Medford, Tipton

Stayed 1 night in Mar 2024
Response from Jenny on Apr 9, 2024
Thank you for your review, we appreciate the 5 out 5 rating

4/10 Poor

Kumar

Good
Stayed 3 nights in Feb 2024
Response from Jenny on Mar 28, 2024
Thank you for your review, we are sorry to hear we didn't meet your expectations. We hope you give us another chance in the future.

8/10 Good

Prabhu

Liked: Cleanliness, amenities
Lift was out of service
Stayed 1 night in Feb 2024
Response from Jenny on Mar 28, 2024
Thank you for your feedback, we are sorry for the inconvenience of the elevator being out during your stay, we have corrected the issues, and hope to see you again in the future.

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay
Stayed 1 night in Feb 2024
Response from Jenny on Mar 20, 2024
Thank you for your feedback, we are happy you had a 5-star experience.

10/10 Excellent

Rose

Stayed 1 night in Feb 2024
Response from Jenny on Mar 20, 2024
Thank you for your feedback, we are happy you had a 5-star experience.

10/10 Excellent

Connie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The front desk staff were fantastic!
Stayed 3 nights in Jan 2024

10/10 Excellent

Yingqian

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is surprisingly good, except the salt for snow and ice makes it a little dirty look at the entrance
Stayed 1 night in Jan 2024
Response from Jenny on Mar 20, 2024
Thank you for your feedback, we are happy you had a 5-star experience. I do apologize about the salt experience, it does get messy, unfortunately.

10/10 Excellent

Mamoor, AURORA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean. Staff were excellent and caring. Awesome customer service provided by Jenny , Jada and an employee who checked us in, do not remember her name. Will definitely refer this hotel. Thank you.
Stayed 1 night in Jan 2024
Response from Jenny on Mar 20, 2024
Thank you for your feedback, we are happy you had a 5-star experience. Thank you for the name drops, we love to hear who is keeping our guests happy during their stay! We look forward to seeing you again.

8/10 Good

Darlene

Liked: Cleanliness, staff & service, amenities
Pleasant stay. Staff was friendly.
Stayed 2 nights in Jan 2024

10/10 Excellent

Everardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Kory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
It was good
Stayed 2 nights in Jan 2024

8/10 Good

David

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Matthew

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Brenda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Agata

Stayed 2 nights in Dec 2023

10/10 Excellent

Javione

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cool
Stayed 2 nights in Nov 2023

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Accessibility
Stayed 7 nights in Nov 2023

10/10 Excellent

Dwayne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

joseph

Stayed 1 night in Nov 2023

10/10 Excellent

Embalmed

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly, took was clean & comfortable, pool was open & clean, no noise issues, and parking area was safe.
Stayed 2 nights in Oct 2023

8/10 Good

Donna, Atlanta

Stayed 1 night in Oct 2023

10/10 Excellent

Tabitha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I'll be back
My stay was quick but pleasant. The staff was friendly and helpful and my room was clean. I couldn’t ask for more!
Stayed 1 night in Sep 2023

8/10 Good

Dale

Traveled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Victor Esther

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay
Stayed 1 night in Sep 2023

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Very good. I will stay here again.
Stayed 2 nights in Sep 2023

10/10 Excellent

DIANE

Business traveler
Liked: Staff & service, amenities
1) The property is close to highways, so there is road noise all night. Bring ear plugs. 2) There was mold in the shower area (Rm 322)-which they tried to cover, but I have allergies. I awoke with very irritated eyes in the middle of the night. 3) The entire staff was wonderful, breakfast was great and the bed very comfy. While my room seemed a bit small, it was adequate for 1 person for 1 night.
Stayed 1 night in Sep 2023

6/10 Okay

Donald

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The room we stayed in on the first floor was in bad need of an update. The carpet and curtains seemed extremely old and the room smelled musty. The breakfast was good and the outside of the hotel grounds were clean and nicely maintained. Staff was polite and welcoming.
Stayed 1 night in Sep 2023

10/10 Excellent

steven

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, clean, good service
Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The front desk reception staff was great - very welcoming and helpful.
Stayed 1 night in Sep 2023

6/10 Okay

Stefan

Business traveler
old
Stayed 1 night in Sep 2023

10/10 Excellent

Tavia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for traveler's convenience
Stayed 1 night in Sep 2023

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

6/10 Okay

Joe

Stayed 1 night in Sep 2023

10/10 Excellent

Brenda

Stayed 1 night in Aug 2023

8/10 Good

Jalen

Liked: Cleanliness, staff & service, property conditions & facilities
It was quiet, I barely heard anyone and that’s usually all that really matters to me. The place could use a bit of a remodel, it’s a tad dated but nothing too bad. Id stay here again if I’m working in town and the price is right.

8/10 Good

Tom

Stayed 1 night in Aug 2023