Ratings based on 501 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
96% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Jul 5, 2014
Close to shopping and restaurants, room was large and clean, no issues whatsoever. Check in was easy and staff was friendly.
Comment from Hotel Management
Jul 24, 2014 by Shannon, Hotel Management
Thank you so much for taking the time to review our hotel! I hope that we have the opportunity to serve you again in the future! Regards, Kevin McMullin - Associate General Manager
4 out of 5
Recommended
for Everyone
by Jackie from Columbus ohio

It was great!

Posted Jun 23, 2014
Pros: The staff was friendly and helpful.
We stayed in this hotel for a wedding and it was great. The rooms are big and comfortable.
Comment from Hotel Management
Jun 29, 2014 by Shannon, Hotel Management
Jackie, Thank you very much for your kind words! I am delighted to hear that you enjoyed your stay with us! If you find yourself back in Northwest Indiana, I hope that you will stay with us! We would love the opportunity to serve you again! Regards, Kevin McMullin - Associate General Manager
5 out of 5
Recommended
for Everyone
by Gwenii from Gary, Indiana

Lovely hotel

Posted May 26, 2014
Lovely hotel. Clean rooms. Nice staff. Overall great service
Comment from Hotel Management
May 29, 2014 by Shannon, Hotel Management
I am pleased to hear you enjoyed your stay with us. Thank you for reviewing our hotel
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 17, 2014
Arrived tired and not feeling too great. Jamie and other front staff were friendly, gave good advice as to where to eat, best times to use hotel amenities and answered any questions we had re the area. Only downside to our stay was that the wifi connection seemed to be rather intermittent
Comment from Hotel Management
May 19, 2014 by Shannon, Hotel Management
Thank you very much for taking the time to share your comments regarding your recent experience with us. We love to hear from our guests and always appreciate any feedback we receive. I am pleased to hear that you enjoyed your stay with us and that the staff exceeded your expectations. We strive to provide a clean, comfortable hotel with superior customer service that exceeds expectations for all of our valued guests. We do hope to have you as our guest again should your travels bring you back to our area in the future. Thank you again for your comments and for helping other travelers choose a place to stay.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Hotel As Always

Posted May 5, 2014
Pros: Everything
Cons: Nothing
Location: Location was good for us.
We truly enjoyed our stay at the Hilton Garden Inn. We try to always stay at a Hilton when we are traveling. Keep up the good work.
Comment from Hotel Management
May 14, 2014 by Shannon, Hotel Management
Thank you so much for the great feedback! We greatly appreciate the wonderful compliments and rating that you gave us. It is always great to hear such positive feedback. Please visit with us again soon in Merrillville!
Comment from Hotel Management
May 14, 2014 by Shannon, Hotel Management
Thank you so much for the positive feedback and review regarding your recent stay with us! I will be sure to forward your wonderful compliments to all of the staff here and they would love to hear them. Thank you for choosing the Hilton Garden Inn Merrillville as "Your Home Away From Home" during your travels and we hope to see you again soon!
4 out of 5
Recommended
for Everyone
by Ariel from Omaha, NE

Nice hotel and wonderful staff

Posted Apr 29, 2014
The hotel staff was very accommodating and helpful. They have us extra coffee and lotion in our room and gave us directions to places we needed to go.
Comment from Hotel Management
May 19, 2014 by Shannon, Hotel Management
Thank you so much for the positive feedback regarding your recent stay with us! It is always a pleasure to hear how the staff exceeds our valued guest's expectations. Your comments are important to us as a team as we continue to grow. We look forward to welcoming you back soon! Thank you again for your comments and for helping other travelers choose a place to stay.
5 out of 5
Recommended
by Smith from Merrillville, IN

EASTER WEEKEND 2014

Posted Apr 22, 2014 on Hotels.com
It was great.. I don't understand WHY there is a $10 charge for Breakfast. I thought Breakfast was "complimentary."
Comment from Hotel Management
Jul 19, 2014 by Jacob, Hotel Management
Thank you for taking the time to complete a great review regarding your recent stay with us and for rating us so highly. We greatly appreciate all the 5 Stars that you gave us! I'm so glad that you enjoyed your stay and that we were able to help you relax and make you feel comfortable. Unfortunetly, the breakfst is not complimentary, but you can book the "Bed & Breakfast" package and have it included next time! Thank you for choosing Hilton Garden Inn Merrillville as your "Home Away From Home" during your travels and we hope to see you again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

good except you paid for breakfast

Posted Apr 14, 2014
Pros: pool and water upon arriving.
Cons: more towels in pool. always running out.
Location: mall and shows
wasn't at hotel much. wall a little thin could hear a lot of children.
Comment from Hotel Management
Apr 15, 2014 by Joshua, Hotel Management
Verified Traveler, Thank you for taking the time to fill out the survey about our hotel!!! We really do appreciate all feedback from our guests, because it helps us become the best we can be!!! Thank you for the 4 star rating. Joseph Noworyta Assistant General Manager Hilton Garden Inn Merrillville
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice place to stay.

Posted Apr 9, 2014
Staff very friendly and helpful. Easy to get to. Nice comforts.
Comment from Hotel Management
Apr 10, 2014 by Joshua, Hotel Management
Thanks for giving us an amazing review!!! Our staff really is the best in the business!!!!! Safe Travels!!! Joseph Noworyta Assistant General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Very clean and quiet.

Posted Apr 7, 2014
Great hotel, I will use Hilton again. The desk staff were very friendly and accommodating.
Comment from Hotel Management
Apr 10, 2014 by Joshua, Hotel Management
Verified Traveler, We were glad that we were able to entice you to choose Hiltons from here on out!!! Our desk staff is the best in the business!!! Safe Travels!!! Joseph Noworyta Assistant General Manager