Ratings based on 553 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
96% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Elizabethtown

Great hotel

Posted Oct 13, 2014
Stopped for one night.Hotel staff was nice and professional.Hotel and room very clean.
Comment from Hotel Management
Oct 19, 2014 by Shannon, Hotel Management
M, Thank you so much for taking the time to share your experience! I am delighted to see that you had a comfortable stay with excellent service! We look forward to serving you again in the future! Regards, Kevin McMullin - Associate General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Memphis

Weekend Stay for Notre Dame Football Game

Posted Sep 8, 2014
Cons: The mattress on the bed closest to the window was a bit lumpy.
The location was good. The staff was wonderful. The breakfast was good. The room was clean. But, the Victory over Michigan was the sweetest part.
Comment from Hotel Management
Sep 21, 2014 by Shannon, Hotel Management
Richard, Thank you so much for sharing your thoughts! I am so delighted that you were able to celebrate your team's victory with us, and that your stay was pleasant! I am sorry to read that you found one of your beds to be uncomfortable. If you stay in our area again, we would be very happy to take care of you and make your next experience a wonderful one! Regards, Kevin McMullin - Associate General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 26, 2014
Overall, a very comfortable and clean hotel. Decor looks new and the hotel staff was very friendly. Close to many restaurants and shopping. The only challenge was location, the traffic was very heavy due to proximity to the mall.
Comment from Hotel Management
Sep 3, 2014 by Shannon, Hotel Management
Dear traveler, Thank you very much for taking the time to review our property! I am very glad that you had an excellent stay with us, and were able to take advantage of all that our area has to offer! We look forward to serving you again if you return to our area! Regards, Kevin McMullin - Associate General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Kentucky

Quiet and clean hotel. Convenient location.

Posted Aug 25, 2014
Pros: Location. quiet and clean
Cons: Pillows
Location: Lots of good shopping and restuarants.
Visiting family in the area. Discounted price seemed appropriate, but not worth the full price that was posted. Very quiet and was clean. Bed was comfortable but the pillows were to be desired. Checkout at 12 noon was convenient instead of having to be out at 11:00. Would stay again.
Comment from Hotel Management
Aug 27, 2014 by Shannon, Hotel Management
Jan, Thank you so much for sharing your feedback! I am very happy that you enjoyed your time with us, and that you were able to take advantage of one of our many discounted rates. I am also glad that you found our Garden Sleep System adjustable beds comfortable, but am terribly sorry that you were unhappy with our pillows. We do offer both a softer down pillow and a foam pillow with a bit more firmness to it. The next time you stay with us, please let us know which you would prefer at check-in, and we would be more than happy to have extras brought to your room! We hope to serve you again soon! Regards, Kevin McMullin - Associate General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Indianapolis, Indiana

Close to all the shops and restarants.

Posted Aug 11, 2014
Pros: Friendless of staff and the cleanliness.
Cons: Nothing I can think of now.
Location: By the malls and other clothing stores and many restaurants.
I stayed one night and it was a great experience. The rooms were spacious, comfortable bed where you can set your side for firmness or softness. The rooms had microwaves and refrigerator for your use. Overall the atmosphere and the look of the hotel was stunning. Very clean and I would stay there again.
Comment from Hotel Management
Aug 15, 2014 by Shannon, Hotel Management
Tanisha, Thank you so much for sharing your comments! I am so happy that you had an excellent stay with us, and were able to take advantage of some of the many amenities available to our guests! We look forward to serving you again in the future! Regards, Kevin McMullin - Associate General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Monon,Indiana

Top of the line place all the way around!

Posted Aug 10, 2014
We can't say enough good about this place! It is extremely clean,the staff was so personable,and you really do feel like your right at home. As busy parents,always on the go,we had the best nights sleep on the hotel bedding! It was heaven!!!!! The breakfast was lovely as well! We would stay again,and highly recommend this place to anyone
Comment from Hotel Management
Aug 15, 2014 by Shannon, Hotel Management
Fred and Marcia, Thank you very much for sharing your experience! I am so excited that you had such a pleasurable stay with us, and that you were able to get the most out of our Garden Sleep System bedding! We look forward to serving you again in the near future! Regards, Kevin McMullin - Associate General Manager
5 out of 5
Recommended
by Tom from USA

Best in Town

Posted Jul 24, 2014 on Hotels.com
I come to Merrillville quiet a bit to see family. I have stayed several places, but this hotel is the best around- room service, bar, hot breakfast, outdoor patio. I would highly recommend it!
Comment from Hotel Management
Sep 27, 2014 by Jacob, Hotel Management
Tom, Thank you so much for your kind words! I am delighted that you were pleased with your experience. We look forward to serving you again soon! Regards, Kevin McMullin - Associate General Manager
1 out of 5
Recommended
for Business Travelers
by Davison from Merrillville

Do Not Go..If You Want To Sleep

Posted Jul 22, 2014 on Hotels.com
I could not sleep due to drunk people in hallway in room above me making noise until 3 am. The parking was bad, not enough parking spaces at hotel.
Comment from Hotel Management
Oct 4, 2014 by Jacob, Hotel Management
Davison, Thank you for taking the time to share your thoughts on your stay. I am so terribly sorry that you were disappointed with your experience. Please know that I am actively working with my management team and front desk staff to find an acceptable solution to the parking issue that you mentioned, as well as an enforceable and effective way to manage noise levels on the guest floors at night. I would love to discuss your experience at greater length, if you would be available to do so. Thank you again for your comments! Regards, Kevin McMullin - Associate General Manager
4 out of 5
Recommended
for Personal Event
by A verified traveler

This traveler left a rating score only Posted Jul 11, 2014 on Hotels.com
5 out of 5
Recommended
for Personal Event
by Leslie from Indianapolis

Super friendly staff for family event

Posted Jul 8, 2014 on Hotels.com
Our large family was here for a wedding. The staff made us so comfortable and went out of their way for us. They were able to arrange for all of our rooms to be in the same hallway even though we arrived at different times. The outside patio was such a nice spot for us to relax and spend time together. We had a great stay. Would definitely stay again if we're in Merrillville again.
Comment from Hotel Management
Sep 27, 2014 by Jacob, Hotel Management
Leslie, Thank you so much for sharing your experience! I am delighted that you enjoyed your stay and look forward to serving you again in the future! Regards, Kevin McMullin - Associate General Manager