Ratings based on 589 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
96% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel in a northern Indiana town

Posted Jan 10, 2015
Location: Not sure what to do nearby. Seems like the usual mall, movies, etc. It is about an hour from Chicago.
Great hotel. I arrived in the midst of a snow storm after a very long day on the road. The hotel is close to the highway but tucked away just enough to be quiet. The staff was wonderful. My room was large, spacious, and clean. They have a small grill and bar area and the food was good and kept me from having to venture back out on a bad night. I highly recommend it and would stay there again if I'm in that area.
Comment from Hotel Management
Jan 20, 2015 by Shannon, Hotel Management
Dear Traveller, Thank you very much for your kind words! I am so pleased to see that you had a comfortable stay while receiving excellent service from our staff. We hope to see you again in the future! Regards, Kevin McMullin - Associate General Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Indiana

Very nice hotel! Great stay!

Posted Jan 9, 2015
We stayed at the Hilton Garden New Year's Eve. The kids loved the pool and hot tub. The room was very nice! It was clean and the beds were very comfortable. The location is close to shopping and food.
Comment from Hotel Management
Jan 20, 2015 by Shannon, Hotel Management
Fernando, Thank you so much for taking the time to share your kind words! I am delighted that you and your family had an excellent stay with us. We hope to serve you the next time you return to our area! Regards, Kevin McMullin - Associate General Manager
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Chicago

Elegant hotel- quiet, comfortable stay

Posted Jan 2, 2015
the staff is very helpful and friendly. The room is classy with a comfortable bed. the pool area and exercise facility is great. The food is fantastic. The location is close to every restaurant you could want and close to Chicago.
Comment from Hotel Management
Jan 20, 2015 by Shannon, Hotel Management
The P's, Thank you so much for taking the time to share your experience! I am so pleased to see that you had a wonderful stay with excellent service. We look forward to welcoming you back again soon! Regards, Kevin McMullin - Associate General Manager
4 out of 5
Recommended
for Everyone
by A verified travelerfrom L

Nice experience

Posted Dec 30, 2014
Liked to the hotel. It was easy to get to and lots of shopping around the area. No complimentary breakfast. No one greeted me up front upon arrival. It was a late arrival. Nice room and would book again.
Comment from Hotel Management
Jan 1, 2015 by Shannon, Hotel Management
Traveller, Thank you so much for taking the time to share you feedback! I am pleased to read that you had a great stay and were able to take advantage of our prime location. I am, however, sorry to read that we missed greeting you promptly upon your arrival due to our night auditor delivering guest receipts. We make a point to greet each guest as soon as they arrive. I am truly sorry that you did not receive that level of service upon your arrival. I hope that we will have the opportunity to serve you again! Regards, Kevin McMullin - Associate General Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Sebring, FL

Great hotel with welcoming staff

Posted Dec 30, 2014
Pros: Everything
Cons: Nothing
We showed up early and had no trouble doing an early check in. We also had business to do involving my wife's job and the staff did everything they could to accommodate her with a successful result. The breakfast bar/restaurant accommodated my wife and her need for her own kind of breakfast beverage that she brought along. VERY GOOD TOUCH!! I will scream from the rooftops about this hotel. The adjustable hardness of the bed was a nice touch. It kidnapped me into a totally unconscious type of sleep.
Comment from Hotel Management
Jan 1, 2015 by Shannon, Hotel Management
Tom and Jan, Thank you so much for taking the time to share your comments! I am so pleased to read that you had a great stay with excellent service! I am so glad that we were able to accommodate your request for early check-in. We look forward to welcoming you back very soon! Regards, Kevin McMullin - Associate General Manager
4 out of 5
Recommended
for Everyone
by A verified travelerfrom New Castle,IN

Posted Nov 28, 2014
Cons: would have been nice to have complimentary breakfast instead of costing $9.95 each
overall good experience. nice indoor pool. friendly staff.
Comment from Hotel Management
Dec 13, 2014 by Shannon, Hotel Management
Dear Traveller, Thank you so much for taking the time to share your comments! I am so pleased to read that you had a comfortable stay with friendly service! We look forward to serving you again soon! Regards, Kevin McMullin - Associate General Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Indianapolis

Business trip

Posted Nov 13, 2014
Pros: The room was great, clean bathroom and the beds were adjustable.
Cons: Having the adjustable feature for the bed more exposed, took a bit to figure out where it was.
Location: We went for a nursing conference at a local conference center. Had easy access to food and the local shopping.
The room was perfect and the hotel was just beautiful. Went down to the lounge for a quick bite and drink, great service and very nice staff.
Comment from Hotel Management
Nov 20, 2014 by Shannon, Hotel Management
Tracy, Thank you so much for taking the time to share your experience! I am so please to read that you had a great stay with excellent service! We look forward to serving you again soon! Regards, Kevin McMullin - Associate General Manager
5 out of 5
Recommended
for Couples
by Shannon

This traveler left a rating score only Posted Oct 30, 2014 on Hotels.com
5 out of 5
Recommended
for Getaway With Friends
by Jackfrom Glenview Il

Great Stay

Posted Oct 28, 2014 on Hotels.com
Clean,helpful attentive staff,great bedding, close to many attraitons. Just fit my needs for the occasion.
Comment from Hotel Management
Jan 3, 2015 by Jacob, Hotel Management
Jack, Thank you very much for taking the time to share your feedback! I am so pleased to see that you had a comfortable stay with excellent service! However, I am terribly sorry to read that your stay was disrupted by noise from our elevator. We are actively working with our maintenance staff to reach a resolution to that issue. We hope to serve you again in the future! Regards, Kevin McMullin - Associate General Manager
4 out of 5
Recommended
for Personal Event
by Bobfrom Napa Valley

Celebratinq Grandfather's 100th

Posted Oct 28, 2014 on Hotels.com
The staff was very nice and extremely helpful. We would definitely stay here again.
Comment from Hotel Management
Jan 3, 2015 by Jacob, Hotel Management
Bob, Thank you so much for taking the time to share your experience! I am delighted to read that you had a great stay with excellent service. We look forward to serving you again in the future! Regards, Kevin McMullin - Associate General Manager