Ratings based on 571 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
96% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom New Castle,IN

Posted Nov 28, 2014
Cons: would have been nice to have complimentary breakfast instead of costing $9.95 each
overall good experience. nice indoor pool. friendly staff.
Comment from Hotel Management
Dec 13, 2014 by Shannon, Hotel Management
Dear Traveller, Thank you so much for taking the time to share your comments! I am so pleased to read that you had a comfortable stay with friendly service! We look forward to serving you again soon! Regards, Kevin McMullin - Associate General Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Indianapolis

Business trip

Posted Nov 13, 2014
Pros: The room was great, clean bathroom and the beds were adjustable.
Cons: Having the adjustable feature for the bed more exposed, took a bit to figure out where it was.
Location: We went for a nursing conference at a local conference center. Had easy access to food and the local shopping.
The room was perfect and the hotel was just beautiful. Went down to the lounge for a quick bite and drink, great service and very nice staff.
Comment from Hotel Management
Nov 20, 2014 by Shannon, Hotel Management
Tracy, Thank you so much for taking the time to share your experience! I am so please to read that you had a great stay with excellent service! We look forward to serving you again soon! Regards, Kevin McMullin - Associate General Manager
4 out of 5
Recommended
for Everyone
by A verified travelerfrom chicago

Nice hotel

Posted Oct 27, 2014
Hotel was nice. Small pool n pool area but best was hotel staff. Jamie at front desk was awesome.
Comment from Hotel Management
Nov 1, 2014 by Shannon, Hotel Management
S, Thank you so much for taking the time to share your thoughts! I am so happy to see that you had a delightful stay and received excellent service from our staff, Jaimee in particular. We look forward to serving you again soon! Regards, Kevin McMullin - Associate General Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Merrillville Garden Inn

People make the difference!

Posted Oct 27, 2014
Everyone I met while staying at the Hilton Garden in Merrillville made me feel like a VIP! Personal care and service started with Jaimee and Delbert, who took the time to make sure my medical needs were met (allergies.). Jaimee also became a friendly and familiar "coming home" face as I left and returned during my stay. The dining staff had a very pleasant,hot nourishing breakfast buffet that remained well-stocked to the very last minute. Checking out was a breeze! I will look forward to my next stay there!!!
Comment from Hotel Management
Nov 1, 2014 by Shannon, Hotel Management
Paula, Thank you so much for sharing your wonderful comments! I am so delighted that you had a comfortable stay and received excellent service from our staff, Jaimee and Delbert in particular. We look forward to serving you again soon!!! Regards, Kevin McMullin - Associate General Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Elizabethtown

Great hotel

Posted Oct 13, 2014
Stopped for one night.Hotel staff was nice and professional.Hotel and room very clean.
Comment from Hotel Management
Oct 19, 2014 by Shannon, Hotel Management
M, Thank you so much for taking the time to share your experience! I am delighted to see that you had a comfortable stay with excellent service! We look forward to serving you again in the future! Regards, Kevin McMullin - Associate General Manager
5 out of 5
Recommended
by Stephanie Smith

This traveler left a rating score only Posted Sep 10, 2014 on Hotels.com
4 out of 5
Recommended
for Personal Event
by L & Lfrom Indianapolis In

Family Time

Posted Sep 9, 2014 on Hotels.com
Desk service was perfect. Location was a challenge because it is near a congested intersection, you just need to find the local routes that ease the problem. I will use this property in the future.
Comment from Hotel Management
Nov 22, 2014 by Jacob, Hotel Management
L & L, Thank you very much for taking the time to share your comments! I am delighted that you enjoyed your stay and received excellent service from us! I am sorry to read that you had difficulty getting around, though. On your next stay with us, be sure to ask us at the desk which routes the locals use to avoid traffic and congestion! We look forward to serving you the next time you return to our area! Regards, Kevin McMullin - Associate General Manager
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Memphis

Weekend Stay for Notre Dame Football Game

Posted Sep 8, 2014
Cons: The mattress on the bed closest to the window was a bit lumpy.
The location was good. The staff was wonderful. The breakfast was good. The room was clean. But, the Victory over Michigan was the sweetest part.
Comment from Hotel Management
Sep 21, 2014 by Shannon, Hotel Management
Richard, Thank you so much for sharing your thoughts! I am so delighted that you were able to celebrate your team's victory with us, and that your stay was pleasant! I am sorry to read that you found one of your beds to be uncomfortable. If you stay in our area again, we would be very happy to take care of you and make your next experience a wonderful one! Regards, Kevin McMullin - Associate General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 26, 2014
Overall, a very comfortable and clean hotel. Decor looks new and the hotel staff was very friendly. Close to many restaurants and shopping. The only challenge was location, the traffic was very heavy due to proximity to the mall.
Comment from Hotel Management
Sep 3, 2014 by Shannon, Hotel Management
Dear traveler, Thank you very much for taking the time to review our property! I am very glad that you had an excellent stay with us, and were able to take advantage of all that our area has to offer! We look forward to serving you again if you return to our area! Regards, Kevin McMullin - Associate General Manager
5 out of 5
Recommended
for Personal Event
by Nickfrom Chicago

Very nice

Posted Aug 26, 2014 on Hotels.com
It was a very good hotel, nice rooms. Would stay again
Comment from Hotel Management
Nov 8, 2014 by Jacob, Hotel Management
Nick, Thank you very much for sharing your experience with us! I am so glad to hear that you enjoyed your stay and that you found your room to be comfortable! We look forward to serving you again in the future! Regards, Kevin McMullin - Associate General Manager