Ratings based on 81 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
96% of guests recommend
4.3 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler

thinks to consider

Posted Aug 25, 2014
Pros: see above
Cons: see above
The room cleanliness was generally OK. The bathroom curtain had a terrible smell and needed to be cleaned or changed out. Very disappointed in the bed. Rolled to the middle. Usually HI express facilities are good - not this one. Make sure the bed is comfortable!!!! The bathroom needs to have a pleasant odor when you first enter. Another thing I believe would be really appealing is to change out all the toilets to "comfort height" units. This may be too expensive but for taller people it would be very appealing and user friendly. Will not return to this facility.
Comment from Hotel Management
Aug 29, 2014 by Shelli, Hotel Management
Greetings Traveler, We appreciate you taking the time to review our facility and appreciate your business. We greatly apologize that we failed to meet your satisfaction. We will take your comments into consideration and meet with the housekeeping staff regarding your bathroom concerns. Thank you again Shelli W General Manager
5 out of 5
Recommended
by A verified traveler

Posted Aug 11, 2014 on Hotels.com
Comment from Hotel Management
Oct 13, 2014 by Shelli, Hotel Management
Thanks for the 5-star review! Shelli W. General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 15, 2014
Very comfortable bed and great complimentary breakfast.
Comment from Hotel Management
Aug 4, 2014 by Shelli, Hotel Management
Thank you for your review. We appericate your business. Be sure to choose us again when traveling to the Merrillville area Shelli W General Manager
4 out of 5
Recommended
by Laurafrom Chicago

Cleanliness

Posted Jul 15, 2014 on Hotels.com
Spider webs in the corners of the room . The hot tub the water came out very cloudy.
Comment from Hotel Management
Oct 4, 2014 by Shelli, Hotel Management
Hello Laura. Thank you for taking the time to review our facility. We will be sure to address any cobwebs with our housekeeping staff. We hope that you will try us again. Shelli W General Manager
5 out of 5
Recommended
by Davefrom Fishers, IN

Served its purpose

Posted Jul 7, 2014 on Hotels.com
Needed a place for our family (2 adults/3 kids under 7) to stay while visiting for the fourth. Breakfast was fine, convenient location to highway, restaurants nearby, etc...etc...
Comment from Hotel Management
Oct 14, 2014 by Shelli, Hotel Management
HI Dave, Glad you enjoyed your stay. We hope to have you and your family stay with us soon. Shelli W. General Manager
5 out of 5
Recommended
by Prashfrom Indianapolis IN

Excellent

Posted Jul 7, 2014 on Hotels.com
Excellent
Comment from Hotel Management
Oct 4, 2014 by Shelli, Hotel Management
Hello Prash, We are happy that you have enjoyed your stay with us and hope that you continue to choose our hotel when traveling to the Merrillville area. Thank you Shelli W General Manager
5 out of 5
Recommended
for Personal Event
by Traciefrom Merrillville, Indiana

Clean, comfortable.

Posted Jun 24, 2014 on Hotels.com
The hotel was very clean and odor free. The carpets appeared new in the hall, room, and stairwells. The front desk staff were very friendly. And the hot breakfast that was served was very nice.
Comment from Hotel Management
Oct 4, 2014 by Shelli, Hotel Management
HI Tracie, Thank you for your comments regarding our facility, We appericate your kind words and will share them with our entire staff. Thank you, Shelli W General Manager
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted May 26, 2014 on Hotels.com
Comment from Hotel Management
Oct 13, 2014 by Shelli, Hotel Management
Thanks for the 4-Star review! How could we of made it 5-stars? What could we improve on? Shelli W. General Manager
5 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted May 12, 2014 on Hotels.com
Comment from Hotel Management
Oct 13, 2014 by Shelli, Hotel Management
Thanks for the 5-starr review! Wahoo! Shelli W. General Manager
5 out of 5
Recommended
for Business Travelers
by Evanfrom Indianapolis

Great staff

Posted Apr 25, 2014 on Hotels.com
I have come here one or two nights a week each month for the last year or so for work. They have kept all of the same front desk help. All members are very friendly and remember who I am each time
Comment from Hotel Management
Jul 5, 2014 by Shelli, Hotel Management
Greetings Evan, We are extreamly happy that you have been enjoying your vists with us. We will pass along your review with the staff. We look foward to have you continue to stay with us, Thank you. Shelli W. General Manager