Ratings based on 185 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
81% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveler

what a joke

Posted Mar 11, 2015
went to meet family from hours away. when made reservations asked for 2 ajoining rooms. ended up with 1 room on 3 rd floor. other room on first floor at opposite ends. hotel was booked and couldn't get rooms closer. the rooms were very smelly and not clean. will never return. u can get a much cheeper hotel that is nicer for a cheeper price
Comment from Hotel Management
Mar 13, 2015 by Judson, Hotel Management
Good Day, I do apologize for not meeting your expectations and I truly hope you provide us the opportunity to make it right. Please take care
4 out of 5
Recommended
for Everyone
by A verified traveler

Normally a great place for a get-away

Posted Mar 2, 2015
Pros: Convenient location for local events. Great facility, normally.
Cons: Atrium times should be limited, or set up "quiet" times, due to closeness to the guest rooms. Parking areas should be specified to purpose of visit.
There was a show at the theater, and a few different events in the banquet rooms. We were there for a banquet hall event, with a room for the night. Parking was terrible, for getting anywhere near the main entrance, for being an overnight guest. Many were complaining about how far away they had to park, and tote their luggage in the snow. Theater people had filled the resident parking, and created quite a difficult situation for all those that tried to enter their needed access doors. Room had no hot water at bathroom sink. Breakfast buffet was overpriced and eggs & sausage were cold. Guests that night included many families, and kids were loudly allowed to scream and yell in the Atrium area and pool area near our room, beginning at 7:15am!!
Comment from Hotel Management
Mar 6, 2015 by Judson, Hotel Management
Good Day, We do apologize for not meeting your expectations regarding the parking. We hope you provide us another opportunity to make it right.
3 out of 5
Recommended
for Couples
by Cliftonfrom Chicago

Failure to launch

Posted Feb 20, 2015 on Hotels.com
No luggage carts,confused directions to room, children party scheduled for adults party weekend in pool hours after check in. Doors at entrance allow outside air, taking away pool ambiance all during stay.
Comment from Hotel Management
May 9, 2015 by Judson, Hotel Management
Good Day Clifton, We do apologize for not meeting your expectations regarding the party and the pool hours. We hope you provide us the opportunity to make it right.
2 out of 5
by A verified traveler

Posted Feb 17, 2015
Cons: The hotel is old needs update and only one resturant to go to
The hotel was cold we went to see the bee gees and the hall was ver cold
Comment from Hotel Management
Mar 13, 2015 by Judson, Hotel Management
Good Day, We at Radisson do apologize for the cold hallways. We hope you provide us with the opportunity to make it right.
5 out of 5
Recommended
for Couples
by Tesra

Posted Feb 17, 2015 on Hotels.com
Comment from Hotel Management
Apr 25, 2015 by Judson, Hotel Management
Good Day Tesra, Thank you for the five star review! We hope to host you again. Best Regards, Judson Front Office Manager
Comment from Hotel Management
Apr 25, 2015 by Judson, Hotel Management
Good Day Tesra, Thank you for the five star review! We hope to host you again. Best Regards, Judson Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

hotel/venue

Posted Feb 14, 2015
Pros: atmosphere and convenience of connection to Star Plaza-
Location: only stayed one night for a concert so didn't have the opportunity to experience anything else
Nice that the hotel was connected to the venue where we were going to a show. Very easy and convenient- great experience and I would come back
Comment from Hotel Management
Mar 6, 2015 by Judson, Hotel Management
Good Day, Thank you for enjoying your stay and we hope to see you soon! Best Regards, Judson Front Office Manager
4 out of 5
Recommended
for Getaway With Friends
by A verified traveler

Nice stay

Posted Feb 7, 2015 on Hotels.com
The hotel was nice we had stayed here before it's very convenient if your going to see a show at the star plaza which we were going to see Wynonna. We were disappointed to find out they took the hot tub out. Having starbucks and TJ Maloneys all attached to the hotel was a bonus! I will stay again and hopefully a summer concert so I ill be able to try out the outdoor pool and hottub area
Comment from Hotel Management
Apr 18, 2015 by Judson, Hotel Management
Good Day, We apologize for not meeting your expectation in terms of not having a hot tub. Thank you for visiting our property and enjoying our Starbucks and Authentic Irish Pub. Best, Judson Front Office Manager
3 out of 5
Recommended
for Everyone
by A verified travelerfrom indiana

Decent hotel. Nice town close drive to Chicago

Posted Jan 4, 2015
No hot tub unbelievable For being this type of hotel
Comment from Hotel Management
Mar 13, 2015 by Judson, Hotel Management
Good Day, I do apologize for not having hot tubs; however, we do have two great pools for you to enjoy on your next visit.
5 out of 5
Recommended
for Everyone
by A verified traveler

Christmas with family

Posted Dec 31, 2014
Pros: Starbucks is part of the facility, just walk there from your room.
Cons: Nothing
Nice and quiet. No annoying kids running up and down the hall.
Comment from Hotel Management
Jan 4, 2015 by Judson, Hotel Management
Good Day A Verified Traveler, Thank you for the five star review! We hope to host you again! Judson Front Office Manager
2 out of 5
Recommended
for Couples
by A verified traveler

Bad service

Posted Dec 30, 2014 on Hotels.com
Real bad service!!! We went to the pool and we asked for towels that never came! The water was freezing for a indoor pool! We had certain question about the hotel that the employes couldn't answer! They seemed like we were bothering them! I would not stay there again! For the money not worth it!!!
Comment from Hotel Management
Mar 28, 2015 by Ashley, Hotel Management
Thank you for reaching out and writing your review. We apologize you were not satisfied with the condition of the pool during your stay. Also, we apologize for the disappointing service you received from our staff, in regards to a lack of towels and the inability to answer questions. Our team works hard to make sure our guests are comfortable and receive our best customer service.