Red Roof Inn Merrillville

the internet wasn't very good and I used the wi-fi from another hotel. Still for it's price wasn't bad.

The room has an awful smell, the bed sheets and pillow saces smell bad and there was stains ot he pillow cases. When you lie down on the bed you can feel some rough things its like sand in the bed.

I realize this hotel wasn't the most expensive but, it also wasn't the cheapest. No hair dryer, no coffeemaker, no shampoo, lotion, or even a box of tissues. We were forced to use to ice maker at the hotel next door. Ours was broken and not even a note was posted. Vent in bathroom didn't work. There also was a dirty towel left hanging on the back of the bathroom door from the occupants. I was extremely disappointed and will not be staying there again.

Ice maker was broken, there wasn't any coffee for breakfast (and no offer to refill once I informed the front desk receptionist - she stood there watching and never offered to help at peak of breakfast-time), no iron available as in description (and no follow-up when staff said they would search the hotel). In other words, we never got one and I doubt anyone looked. Staff was unwelcoming and the crowd staying there was sketchy. Lighting in the hotel was awful (no bedside table lamps but dreadful fluorescent lighting), cheap fridge that wouldn't cool, and the coffee maker was dirty and there wasn't a carafe.

The hotel really needs to be updated and we have to move out of our room at midnight in cold weather because the heat stop working. The ironing board was stained and the iron they gave us burnt our clothes.

The exterior and interior are in need of some minor appearance repairs. Both are starting to show their age. The rooms are clean but overall the hotel needs updating.

It worked, but was not pleasant. There appear to be many other motels in the area, so I would go someplace else next time. This was a stopover trip, so we weren't too picky. The rooms weren't ready until mid afternoon. The bathroom wasn't very clean, but it wasn't a total mess either. Loud Highway noise. When we got there, the heater was off and room was freezing, we turned on the heat, then boiled about midnight. not a good thermostat.

My husband and I just wanted a night away and decided on the red roof in only because we got a good deal on a discount website so we didn't expect the best. When we arrived the host at the front desk wasn't friendly and very blunt. My husband asked for an extra pillow before we left the desk and they don't have extra pillows(so beware). We headed to our room and the room was clean and comfortable. Our room had a fridge and a microwave so we did decide to bring some cans of soda and snacks but when we went to get ice from the only ice machine for our warm soda the machine was broken and not to mention the room the machine was in smelled like urine,gross. The next morning wasn't pleasant at all when my husband and I woke up to house keeping pounding at our door at 8 am, check out isn't until 12pm. We will definitely will do our research before we select another red roof inn. I really wouldn't recommend staying at this location because of the customer service and not being able to accommodate the guest with simple needs.