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Reviews of Europa Palace Hotel

4 out of 5
Europa Palace Hotel
S.S. 114 Km 5,470 - Località Pistunina, Messina, ME

Reviews

7.6

Good

Rating 10 - Excellent. 23 out of 114 reviews" "
Rating 8 - Good. 55 out of 114 reviews" "
Rating 6 - Okay. 27 out of 114 reviews" "
Rating 4 - Poor. 8 out of 114 reviews" "
Rating 2 - Terrible. 1 out of 114 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Nickolas

Liked: Cleanliness, staff & service
Good calue
A good value stay that is close to the city and ferries
Stayed 1 night in Aug 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy to find. Easy to park. Great view of the sea from our balcony. We chose this place as our first stop after a very long drive from Rome where we flew in and rented a car. Short walk from hotel there was a great pizza place and a very nice super market.
Stayed 1 night in Dec 2019

6/10 Okay

john

Stayed 1 night in Sep 2019

8/10 Good

Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent budget hotel
The hotel is a bit tired, and there’s not a lot in the area, but it’s cheap as chips, has a bus stop outside and is kept clean and tidy.
Stayed 3 nights in Jun 2019

8/10 Good

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2019

6/10 Okay

Zandant, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
This was the closet hotel to relatives in a small village. Definitely not a destination hotel but it served its purpose. Clean rooms, great price per night and a restaurant that prepares excellent food.
Stayed 2 nights in Jun 2018

6/10 Okay

Verified traveler

Liked: Cleanliness
OK hotel
The hotel is alright, the room was clean and the staff is friendly. On-site parking is a plus!
Stayed 1 night in Mar 2018

8/10 Good

Dorota

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
A little bit out of town which was good for us because of free parking. The room was quiet and comfortable with a nice view of the ocean. Breakfast was very good. The hotel was hard to find because of the address given on the web site and the large hotel sign was completely covered with tree branches, so passed it 2 times before finding it.
Stayed 1 night in Nov 2017

8/10 Good

Nadine , Naples

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and comfortable hotel
After a 9 hour ferry crossing and arriving into Messina late at night I was very satisfied with this hotel...The room was clean and had a very comfortable bed. It was also nice to have a balcony.
Stayed 1 night in Aug 2017

8/10 Good

Mariusz

Liked: Cleanliness, staff & service, room comfort
Recommended
Recommended
Stayed 1 night in Jun 2017

6/10 Okay

Charlene

Liked: Staff & service, room comfort

6/10 Okay

Jorunn

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Bed: Hard flat pillows. Nice Ikea douvet without douvetcover (not hygenic). Breakfast: Only scrambled eggs, no other eggs (facilities ready for frying eggs/omelette, but nobody there. Same with fresh or-ju). No milk for cereals etc. No bacon either.

8/10 Good

uri

Liked: Cleanliness, property conditions & facilities, room comfort

6/10 Okay

sonia, sydney

Liked: Staff & service, property conditions & facilities, room comfort
Nice enough and very good value
Located outside centre of Messina and s very good price. Very comfortable. Only dislike was carpet in room was stained

6/10 Okay

Troy

Liked: Staff & service, room comfort

6/10 Okay

AGIll, UK (sometimes)

Liked: Cleanliness
Hard to find
Hotel not available on nav but eventually rolled up to the place [use number 170 as the address]. No restuarant open, no bar, no internet working so a bit of a dissapointment. Room was basic but enough for the stay.

10/10 Excellent

Charles, Oakland, CA, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very helpful staff, quiet room
For my purpose (business nearby) this hotel was terrific. My room on the street side was quiet -- light traffic and negligible mechanical noises in the hotel. The staff is very kind, patient with our language barrier, and did me several remarkable favors including a ride from central Messina. Maybe Sicilian hospitality is like that. The neighborhood on the edge of the city is pretty drab, but it does include a couple of modest eating places and being in the center of town instead would have meant an impossible commute every day, and surely noiser too.

8/10 Good

Noel Tucker

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The condition and the cleanliness of the HOtel was very good and the staff courteous: however, it is all about "location!" Location!" We arrived by ferry at 11.30 PM after everything had closed down, There was only one taxi operating and because of the distance from the ferry the operator charged us 58 Euro to get there, Not a very good start to the beginning of our stay in the vicinity. We ended up catching Public Transport to return to the Ferry Terminal. The staff were attentive to our needs and the service was generally very good apart from the bad start. Located closer to town would be a more distinct advantage.

4/10 Poor

Luke

Disliked: Staff & service
Impossible to find! Didnt feel welcome
My wife and I decided to stay here after arriving on the ferry in Sicily. It seemed to be a reasonable hotel looking at reviews etc, but we could not find the place! There is no sign out the front, on the roof there is a Hotel sign impossible to see from the road, and finding the street numbers was also impossible. Spent 2 hours trying to find the hotel and asked numerous locals for directions. Drove up and down the main road, 114, which runs along the whole east coast trying to find the place. Once we arrived, after the restaurant had closed, I did not feel welcome by the gentleman at reception. It was simply here are your keys, bye. Room was reasonable comfortable, hard mattress, and the internet was ok. Breakfast was simple, but ok. I was happy with cereal and I also got a fresh coffee from the barista on duty. I would look at other options before staying here again.

6/10 Okay

Norman, Spain/UK

Liked: Cleanliness, staff & service, room comfort
Nearly got Lung Cancer
When we booked in, we weren't asked whether smoking or non/smoking. When we opened the door to the room, the stench of cigarette smoke gave me an instant asthma attack. Awful. The receptionist changed it, but if the hotel had been full, I could NOT have slept in that stench. Hotel food expensive at 18€ PP for what it is. Not good quality ingredients, unusual in Italy. Breakfast poor.

8/10 Good

John, Ontario, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good spot for a base to explore eastern Sicily
The Europa Palace, located in the southern part of Messina, was a good spot to use as a base for exploring the lovely area of southeastern Sicily. The staff was friendly and helpful, and seemed to enjoy struggling with our English as they served us. There is a friendly bar, a convenient restaurant, and the daily breakfast was both convienient and appealing.

4/10 Poor

Kim & John, Bendigo Australia

Disliked: Staff & service
Not 4 star- 1 maybe.
Staff were rude and unhelpful. Very dissapointed considering that this was a hotel from the Best Western Chain. The area was not for the tourist. unless you have a car then forget it. Breakfast was very ordinary. no coffee 45 minurtes after breakfast room opened. Limited help from the staff to get around.

6/10 Okay

Andrew, Washington, DC

Liked: Cleanliness, property conditions & facilities, room comfort
Nice Hotel, Bad Areas
The hotel is nice (though I don't know if its a 4 star hotel), but its several miles outside of Messina, with very little around it. If you have a car, its fine. If you are going to be depending on public transportation, get a hotel closer to town.

8/10 Good

Jose Enrique

Liked: Cleanliness, amenities, property conditions & facilities
Parqueo espacioso, habitación cómoda, desayuno incluido
Stayed 2 nights in Oct 2023

10/10 Excellent

Adalgisa

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

6/10 Okay

Gilberto, Empoli ( FI )

Business traveler, Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
E' una struttura datata, le camere che affacciano sulla starda principale sono molto rumorose e per tutta la notte si sente il rumore del traffico. La colazione è piuttosto scadente.
Stayed 2 nights in Aug 2020

10/10 Excellent

Verified traveler

Stayed 1 night in Aug 2020

8/10 Good

Pietro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
personale gentile, camere pulite e ordinate, buona la colazione
Stayed 1 night in Feb 2020

4/10 Poor

danilo

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Un parcheggio scadente, pieno di macchine e con
Stayed 2 nights in Nov 2019

8/10 Good

John Stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La posizione era perfetta purtroppo si sentiva il rumore delle macchine perché la finestra non chiudeva bene per il resto era tutto positivo
Stayed 3 nights in Oct 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Struttura pulita ed efficiente. Cordiale il personale della reception
Stayed 1 night in Sep 2019

6/10 Okay

Franziska

Liked: Cleanliness, property conditions & facilities
Motorradferien
Bedienung nicht fachgerechte. Rezeption hatte keine Stadtkarte. Barmann konnte keinen Aperol - Spritz machen. Keine Möglichkeit, draussen zu sitzen.
Stayed 1 night in Sep 2019

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bueno por el precio .
El Staff es excelente , el desayuno un poco escaso a malo pero lo demás precio valor está perfecto
Stayed 1 night in Sep 2019

8/10 Good

Mércia Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bom custo benefício
Utilizamos para o pernoite durante a viagem. Atendeu às nossas necessidades. O quarto 411 estava adequado. Tem restaurante e estacionamento no local.
Stayed 1 night in Sep 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities
Posizione strategica per visite sul Tirreno e sullo Ionio, personale gentile e disponibile
Stayed 7 nights in Aug 2019

8/10 Good

giovanni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buona
Hotel Palace confort buonissimo.lo rifarò Servizio di Alto livello ristorante buonissimo.
Stayed 5 nights in Aug 2019

8/10 Good

Verified traveler

Stayed 2 nights in Aug 2019

10/10 Excellent

Salvatore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

2/10 Terrible

Verified traveler

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Non e^ hotel da 150 a notte essendo che c era il concerto il 27 luglio sono lievitati i prezzi poi da scartare totalmente EXPEDIA ladri totali si sono fregati i soldi perché la mia prenotazione era peer il 27 luglio non per il 21 dopo numerosi mail che confermate la cancellazione il pagamento viene addebitato ugualmente LADRIIIIIIII EXPEDIA
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveler

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Personale molto cortese e disponibile. Buona colazione. Camera con vista mare e balconcino.
Stayed 2 nights in Jul 2019

6/10 Okay

EVA

Liked: Cleanliness
Disliked: Staff & service, room comfort
Hotel muy básico
El hotel es muy básico, no hay nunca nadie en el bar, pides hielo y no te lo pueden dar, el acceso a recepción con escaleras sin rampa, los recepcionistas no son amables el desayuno malo
Stayed 1 night in Jul 2019

8/10 Good

Eduardo Alves

Liked: Cleanliness, room comfort
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveler

Stayed 1 night in Jun 2019

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tutto ok. Qualche osservazione sul servizio ristorante e sul parcheggio.
Stayed 2 nights in May 2019

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
al secondo giorno niente acqua calda. Niente riscaldamento; risposta: "per noi l'inverno è finito (n.d.a ieri). Colazione pietosa
Stayed 2 nights in Apr 2019

8/10 Good

Gabriele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok
Ok
Stayed 1 night in Mar 2019

8/10 Good

Pietro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tutto molto positivo, unica nota negativa la colazione troppo scarsa per un 4****, almeno mettessero della macedonia di frutta qualcosa di diverso dalla solita colazione da 2**
Stayed 1 night in Feb 2019

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
Bene ma non benissimo
Ottima location e ampio parcheggio. Strategica posizione. Le camere sono tutto sommato pulite e la te Bella grande. Unica nota veramente negativa e La colazione. Impensabile per un 4****
Stayed 1 night in Feb 2019