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Hampton Inn Metairie - Metairie Hotels
Rating: 2.5 Stars
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Hampton Inn Metairie

2730 N Causeway Blvd, Metairie 70002 - Map
 
 
I love Hampton Inn Hotels. You can go to any of them and there is a standard of excellence and expectations. Unfortunately this one fell a little short. The facility was nice and clean and the night staff was wonderful and friendly. The staff at the front desk during the day however was rude and unprofessional appearing to have almost no concern for guest comfort and satisfaction. One of the mornings at breakfast, the entire front desk staff stood around in groups essentially complaining about other employees and their jobs. On another occasion, my wife asked for some towels for the pool, since there were none in the supply bin outside. She was told by staff that "all the towels are dirty" and "that was housekeeping's problem". Later in the day my wife encountered someone from housekeeping who sincerely apologized for the treatment and comments and immediately supplied my wife and children with the required towels. The housekeeping attendant also stated that she had never been notified of the lack of towels and could not apologize enough. That is customer service. It is unfortunate that the day front desk staff has the attitude they have because if it was not for them the ratings would have been 5 stars all the way.
Traveller from Fullerton, CA
This family-friendly Metairie hotel is located in the business district, 0.4 mi (0.6 km) from Lakeside Shopping Center, and …More

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