Indoor pool

Reviews of Baymont by Wyndham Metropolis

2.5 out of 5
Baymont by Wyndham Metropolis
203 E Front St, Metropolis, IL

Reviews

6.4
Rating 10 - Excellent. 208 out of 1003 reviews" "
Rating 8 - Good. 243 out of 1003 reviews" "
Rating 6 - Okay. 230 out of 1003 reviews" "
Rating 4 - Poor. 185 out of 1003 reviews" "
Rating 2 - Terrible. 137 out of 1003 reviews" "

6.8/10

Cleanliness

7.4/10

Staff & service

5.8/10

Amenities

6.2/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

4/10 Poor

Carolyn

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Property needs major overhaul . It was difficult to rate the room and/ or facility “clean” because it was difficult to determine if it was rust from age or lack of cleaning. This was our first stay at this property and will be our last.
Stayed 1 night in Feb 2024
Response from Manager on Mar 1, 2024
Hello Carolyn, We appreciate your feedback and regret to hear that your stay did not meet expectations. Rest assured that we take all guest comments seriously and will address any areas of concern with our team. If you have any further feedback or would like to discuss your experience, please don't hesitate to contact us.

10/10 Excellent

Bob

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on Feb 23, 2024
Hello Bob,We're thrilled to hear you had a wonderful stay with us! We look forward to welcoming you back soon for another fantastic experience!

4/10 Poor

Joanne

Disliked: Cleanliness, staff & service, property conditions & facilities
For only one night, it sufficed.
Stayed 1 night in Jan 2024
Response from Manager on Feb 9, 2024
Hello Joanne,Thank you for choosing our hotel for your stay. We are glad to hear that your one-night experience met your needs. We value your feedback and hope to welcome you back in the future for another satisfactory stay.

6/10 Okay

melinda

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Very clean
Stayed 1 night in Feb 2024
Response from Manager on Feb 9, 2024
Hello melinda, Thank you for your feedback regarding the cleanliness of our hotel. We appreciate your kind words and are glad to hear that you found our establishment to be clean. We strive to maintain a high standard of cleanliness to ensure a comfortable stay for all our guests. We hope to have the opportunity to welcome you back in the future for another pleasant stay.

8/10 Good

Ronald

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service
Showing age Needs updating No pool
Stayed 1 night in Jan 2024
Response from Manager on Feb 7, 2024
Hello Ronald, Thank you for your feedback. We appreciate your thoughts on our hotel. We understand your concerns about the hotel's age and the absence of a pool. We value your perspective and will take it into consideration for future improvements. If you have any additional comments or questions, please feel free to reach out to our management team directly.

8/10 Good

Hallie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Manager on Jan 17, 2024
Hello Hallie, We appreciate you choosing our hotel for your stay. If you have any specific feedback or concerns regarding your experience, we kindly ask that you reach out to us directly so we can address any issues you encountered. We hope to have the opportunity to welcome you back in the future for an even better experience.

2/10 Terrible

Scott

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Double charged for room. Horrible service
Stayed 1 night in Jan 2024
Response from Manager on Jan 13, 2024
Hello Scott, We apologize for any inconvenience caused by the double charge. Our team would appreciate the opportunity to look into this matter further. Please reach out to our management directly so we can assist in resolving this issue for you. Thank you for bringing it to our attention.

4/10 Poor

Ashley

Stayed 1 night in Jan 2024
Response from Manager on Jan 13, 2024
Hello Ashley, We're sorry to hear that your experience at our hotel didn't meet your expectations. We value your feedback and would appreciate it if you could reach out to us directly to discuss your concerns. We strive to provide excellent service and would welcome the opportunity to address any issues you may have had.

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Kim
We got to the room with towels laying the hall. The room smelled like animals. The staff were helpful and the bed was comfortable.
Stayed 1 night in Dec 2023
Response from Manager on Dec 23, 2023
Dear Guest, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced upon arrival. Our team appreciates your kind words about our helpful staff and comfortable bed. We apologize for any inconvenience caused by the towels in the hallway and the odor in the room. We appreciate your understanding and hope to welcome you back in the future for an improved experience.

6/10 Okay

Jeffery

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Warm greetings, cold shower
Having no hot water in the morning is too hard to ignore. The check-in clerk was cheerful, and the breakfast better than expected, but the overall experience did not end well. Brrrrrrrr.
Stayed 1 night in Dec 2023
Response from Manager on Dec 23, 2023
Hello Jeffery, Thank you for choosing our hotel and for providing feedback on your recent stay. We appreciate your positive comments about our check-in clerk and breakfast. However, we apologize for the inconvenience you experienced with the hot water in the morning. We value your feedback as it helps us to improve our services. Please do not hesitate to contact our management with any further concerns.

10/10 Excellent

Gary

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Dec 17, 2023
Hello Gary,We are thrilled to hear that you had such a fantastic experience during your stay with us! Our team takes great pride in providing excellent service and creating memorable moments for our guests. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back soon!

4/10 Poor

Rick

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
If you just need a cheap motel to get by for the night, it's o k... I wouldn't take my family here.. Pool was shut down.. Slim pickens for breakfast.. Cheap price equals cheap motel..
Stayed 1 night in Dec 2023
Response from Manager on Dec 9, 2023
Hello Rick, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. Our team strives to provide a comfortable and enjoyable stay for all our guests. We appreciate your perspective and will take it into consideration for future improvements.

4/10 Poor

matthew

Disliked: Cleanliness, property conditions & facilities
The place was a dump, and they extra charges on my credit card that they didn't tell me about
Stayed 2 nights in Nov 2023
Response from Manager on Dec 6, 2023
Hello matthew, We apologize if you found your experience at our hotel unsatisfactory. Our team works diligently to provide a clean and comfortable environment for our guests. Kindly note that any additional charges are clearly communicated during the check-in process. If you have any concerns about the charges on your credit card, we recommend reaching out to our management directly for further assistance. We appreciate your feedback and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Peter

Stayed 1 night in Nov 2023
Response from Manager on Dec 24, 2023
Hello Peter,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience with us. Should you ever have any future feedback or inquiries, please don't hesitate to reach out to us directly. We hope to welcome you back in the near future for another enjoyable stay!

6/10 Okay

Stephanie

Stayed 1 night in Nov 2023
Response from Manager on Dec 22, 2023
Hello Stephanie, We appreciate you choosing our hotel for your stay. If there is anything we can assist you with, please don't hesitate to let us know. We hope to welcome you back in the future so we can exceed your expectations.

2/10 Terrible

adrian, Barrington

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place should not be on Expedia .the bead sheet had wholes in them looked like they where burned by the cigarette the bathroom looks like the one in the 80 paint coming of the tub the worst room I ever stay in.
Stayed 1 night in Nov 2023
Response from Manager on Nov 30, 2023
Hello adrian, Thank you for sharing your feedback. We apologize for any inconvenience you may have experienced during your stay. We strive to provide comfortable accommodations, and we will use your comments to further improve our rooms. We appreciate your input and hope to have the opportunity to better serve you in the future.

6/10 Okay

Ronald

Traveled with family
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Not very friendly
Started out good. Reserved 3 rooms for 12 people. 6 kid, 6 adults. Went down for breakfast and the front desk guy was rude because we asked if there was any more food. Acted like we were bothering him
Stayed 1 night in Nov 2023
Response from Manager on Nov 25, 2023
Hello Ronald, Thank you for sharing your feedback with us. We apologize for any inconvenience caused during your stay. We strive to provide excellent service and we regret if any of our team members fell short of your expectations. We appreciate your comments and will address them with our staff to ensure a more pleasant experience for our future guests.

2/10 Terrible

Laci

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Nothing
Stayed 1 night in Nov 2023
Response from Manager on Nov 19, 2023
Hello Laci,We apologize for the inconvenience you experienced during your stay. We appreciate your feedback and will use it to improve our services. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable experience.

2/10 Terrible

Kelli

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The whole place looked deserted. Walked in and the "pool and hot tub" werw drained and grwwn in the bottom. Literally hurt my stomach making me feel uncomfortable and NOT SAFE left without even seeing our room for safety reasons!
Stayed 1 night in Nov 2023
Response from Manager on Nov 14, 2023
Hello Kelli, We apologize for any inconvenience you experienced during your recent stay. Our pool and hot tub are temporarily closed for maintenance, and we sincerely apologize for any disappointment caused. The safety and comfort of our guests is our top priority, and we regret that you did not feel secure during your visit. We encourage you to reach out to our management team directly to discuss your concerns further.

8/10 Good

Jamie leeann

Traveled with family and small children, Traveled with partner
Liked: Staff & service
Disliked: Amenities
Quite and comfortable
Stayed 6 nights in Oct 2023
Response from Manager on Nov 11, 2023
Hello Jamie leeann,Thank you for choosing our hotel for your stay. We're glad to hear that you found the hotel to be quiet and comfortable. We strive to provide a peaceful and relaxing environment for our guests. We appreciate your feedback and hope to welcome you back in the future.

10/10 Excellent

Alexander, Ashland

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Manager on Oct 29, 2023
Hello Alexander,Thank you for your 5-star rating! We appreciate your feedback and look forward to welcoming you back soon.

4/10 Poor

WAYNE

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Manager on Oct 25, 2023
Hello WAYNE,Thank you for sharing your feedback. We apologize for any inconvenience encountered. Please reach out to our customer service team directly so that we can assist in addressing your concerns.

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Manager on Oct 31, 2023
Hello Gordon,Thank you for your excellent rating! We're delighted to hear that you had a great experience at our hotel. We strive to provide exceptional service and a comfortable stay for all our guests. We hope to welcome you back soon for another amazing stay.

2/10 Terrible

Robert

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Manager on Oct 25, 2023
Hello Robert, We apologize for any inconvenience you experienced during your stay. Please provide more details so that we can address your concerns accordingly.

8/10 Good

shelley

Liked: Room comfort
Disliked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from Manager on Oct 22, 2023
Hello shelley,Thank you for your positive review of our hotel! We appreciate your feedback and hope you will consider staying with us again in the future.

2/10 Terrible

Douglas

Disliked: Cleanliness, staff & service, room comfort
The night mare of the town..
Check in wasnt so bad. The room was in need of a good cleaning. There was marks on the walls and stains on one of the beds and certains. There was a dead cockroach in one of the pictures on the wall. Trying to check out the counter was un attended. I called the front dest phone just to hear it ring. After an hour a staff personal finally appeared. With no apology for any issues i leave you this note......
Stayed 1 night in Oct 2023
Response from Manager on Oct 22, 2023
Hello Douglas,I'm sorry to hear about the cleanliness issues and the delayed check-out process. Please accept our apologies for the inconvenience caused. We will address these concerns with our housekeeping and front desk teams to ensure a better experience in the future.

6/10 Okay

Wendy

Liked: Staff & service
Disliked: Property conditions & facilities
The room was comfortable and the property had a lovely life house across the way. It was clean, but could not
Stayed 1 night in Oct 2023
Response from Manager on Oct 21, 2023
Hello Wendy,Thank you for your kind feedback! We're glad to hear that you found the room comfortable and enjoyed the view of the life house. If there's anything specific that we can improve upon for your next stay, please let us know!

6/10 Okay

Chris

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Manager on Oct 22, 2023
Hello Chris,Thank you for your review. We apologize for any inconvenience that you experienced during your stay. We hope to have the opportunity to provide you with a better experience in the future.

4/10 Poor

Shaun

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The towels in our room had dirt and makeup on them, and they had not been changed or washed. The refrigerator made so much noise I had to unplug it. The pillows are the size of throw pillows. The tv remote didn't work. For the I hate to complain but damn it wasnt good.
Stayed 1 night in Oct 2023
Response from Manager on Oct 19, 2023
Hello Shaun, We apologize for the inconvenience caused during your stay. We have noted your concerns about the towels, refrigerator, pillows, and TV remote and will address these issues promptly. Thank you for bringing them to our attention.

10/10 Excellent

Sandro

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on Oct 18, 2023
Hello Sandro,Thank you so much for your amazing rating! We're thrilled to hear that you had an exceptional experience with our hotel. We look forward to welcoming you back soon for another outstanding stay!

10/10 Excellent

Richard

Stayed 1 night in Oct 2023
Response from Manager on Nov 5, 2023
Hello Richard,Thank you for your positive feedback! We are delighted to hear that you enjoyed your stay at our hotel. We strive to provide exceptional service and a comfortable experience for all our guests. We appreciate your kind words and look forward to welcoming you back in the future.

10/10 Excellent

Sherri

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on Oct 17, 2023
Hello Sherri,Thank you for your exceptional rating! We are thrilled that you enjoyed your stay at our hotel. We hope to welcome you back again soon!

10/10 Excellent

Shadrach

Stayed 2 nights in Oct 2023
Response from Manager on Nov 1, 2023
Hello Shadrach,Thank you for taking the time to share your positive experience with us! We are delighted to hear that you enjoyed your stay at our hotel. We strive to provide excellent service and it's rewarding to know that we met your expectations. Should your future travels bring you to our area, we would love to be your hotel of choice once again.

4/10 Poor

Leanne

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First of all when we arrived there was no one at the desk. We waited 20 minutes before the staff came back. Then when we got to our suite, there was no blanket on the bed just two sheets. We called the desk and we had to go back up there and get it our selves.
Stayed 1 night in Oct 2023
Response from Manager on Oct 13, 2023
Hello Leanne ,We take all reports of lacking service and issues with amenities and accommodations seriously, particularly those that you have raised. Your voice is very important to us and we are continuously striving to improve upon the guest experience. We hope you'll return someday to see how we're improving.

2/10 Terrible

Ron

Business traveler
Disliked: Staff & service, property conditions & facilities, room comfort
The morning shift guy wasn’t real helpful or nice extremely rude and I will never stay there again or recommend that hotel pool is closed and no workout room they said it’s closed not opening again worst business trip stay i ever had
Stayed 2 nights in Oct 2023
Response from Manager on Oct 11, 2023
Hello Ron ,I am sorry for any rudeness that you encountered and I assure you that your comments have been addressed with our entire staff and management team to ensure that no similar incident occurs in the future. Our housekeeping staff is held to a very high standard and we appreciate that you've informed us of a need to address housekeeping policies and procedures. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

6/10 Okay

Jason

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed one night at this hotel. Overall, it is an inexpensive hotel. The facilities are rundown and I am not sure when the pool pictures they share were taken but it was long, long ago. (At the time of my review, the pool is in complete disrepair.) Service was fine. The room was…okay. Dated decor. Carpet in desperate need of replacement. The “desk” is really a small square table with a hard back restaurant style chair, not a desk or desk chair. The lamp near the desk has a thoroughly rusted bottom. The WiFi was actually okay, allowing me to watch a movie on my laptop. The AC worked well but it is also clear it has not been cleaned underneath it in quite awhile and I suspect it is leaking. The bathroom was okay. Hotels tend to never have great water pressure and this was not an exception. The parking lot, like the whole facility, needs some work and feels pretty unsafe at night.
Stayed 1 night in Oct 2023
Response from Manager on Oct 6, 2023
Hello Jason, Thank you for the feedback, it means a lot to us when guests have a comfortable and relaxing stay. The pool is regularly cleaned by the pool boy, he must have not yet been on shift during those times and we do apologize for any inconvenience it has caused.

2/10 Terrible

William

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Do not book this motel, In it's day it was very nice, as we have had stayed there before. It is so run down that a complete destruction of the motel and a new one built in its place needs to be done. I was also charged an extra $44.00 dollars for a so called No Smoker Room charge, was not informed about this charge. My charge card company informed me of the transaction, I went to the front desk to find out about the charge and was told that I would get a credit back after the room was inspected for smoking when I checked out. Another hassle trying to get my deposit back. Please do not even think about staying here. The same old story, you get what you pay for. I will be talking with the Metropolis Chamber of Commerce about this place.
Stayed 2 nights in Sep 2023
Response from Manager on Sep 28, 2023
Hello William ,I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the smoke odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay, please bring this matter to our attention in real-time so we may address it promptly for you. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.

8/10 Good

Timothy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All Good!
Nice room and stay!
Stayed 1 night in Sep 2023
Response from Manager on Sep 23, 2023
Hello Timothy,It means so much to have earned your business. We appreciate the feedback regarding our room. I hope that we will impress you with exemplary service during future visits.

8/10 Good

Wayne, West Paducah

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2023
Response from Manager on Sep 16, 2023
Hello Wayne,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

8/10 Good

Steve

Stayed 1 night in Sep 2023
Response from Manager on Oct 5, 2023
Hello Steve,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

10/10 Excellent

Charlene

Traveled with partner
Liked: Cleanliness, staff & service
Convenience
Stayed 1 night in Sep 2023
Response from Manager on Sep 4, 2023
Hello Charlene,We can't thank you enough for sharing your feedback so that we can continue to improve upon our service and hospitality. We appreciate the comments regarding our hotel. Please do come see us again.

6/10 Okay

Raquel

Disliked: Cleanliness, property conditions & facilities, room comfort
Room was full of mold that instantly hit you as you walked in. Floors and couch had stains. Bathtub/shower was atrocious.
Stayed 1 night in Aug 2023
Response from Manager on Aug 26, 2023
Hello Raquel, Thank you for taking the time your feedback is especially important to us, and I am saddened to hear of your experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences with housekeeping issues. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Room comfort
The hotel room was clean. Pool was closed. Breakfast was very minimalist.
Stayed 2 nights in Aug 2023
Response from Manager on Aug 26, 2023
Dear Guest,It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly. I am happy to know we have met your expectations with our friendly services and the cleanliness of our guest rooms. It means a lot to receive your feedback regarding our breakfast were limited. We hope to impress you during another visit with every level of service.

8/10 Good

Wesley

Liked: Cleanliness, staff & service
The pool and hot tub were closed for maintenance after a long drive I was looking forward to a swim and a hot soak
Stayed 1 night in Aug 2023
Response from Manager on Aug 26, 2023
Hi Wesley,Thank you for being a guest with us and sharing your experience. We are glad to learn you enjoyed your overall stay with us. However, we are sorry for your disappointment with the condition of our pool, and we will share your comments appropriately. Thank you again for your feedback, and we look forward to your next visit.

6/10 Okay

Elizabeth

Stayed 1 night in Aug 2023
Response from Manager on Aug 26, 2023
Hello Elizabeth,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

10/10 Excellent

Wesley

Stayed 1 night in Aug 2023
Response from Manager on Sep 12, 2023
Hello Wesley,On behalf of our entire staff - thank you for your rating. We look forward to your next visit.

6/10 Okay

Paulette

Disliked: Property conditions & facilities
water ran all night in bathtub. Tub was in terrible shape. Entrance had terrible smell. I was a little early 1/2 hr. Would not let me check in without paying extra. No swimming pool.
Stayed 1 night in Aug 2023
Response from Manager on Aug 18, 2023
Hello Paulette,We appreciate your rating of our hotel and the feedback you have shared pertaining to our pool and your comments about our tub. Through guest feedback like yours we are better able to enhance guest experience; so thank you.

8/10 Good

Renita

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Manager on Aug 8, 2023
Hello Renita,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

4/10 Poor

Cutia

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Manager on Aug 7, 2023
Hello Cutia,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

8/10 Good

Karen

Traveled with partner
Liked: Cleanliness, staff & service
Comfortable bed,good air conditioning, easy walk to casino. No frills but good for budget.
Stayed 1 night in Jul 2023
Response from Manager on Aug 4, 2023
Hello Karen,I want to ensure that you know how much we appreciate guest feedback, it is through insights we are able to better serve our guests. Thank you for sharing regarding your experience with our bed. We appreciate you taking the time to share your experience.