Ratings based on 187 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
91% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler from Chicago

Good not Great

Posted Jun 15, 2015
Pros: There was A/C
Cons: See my review
Location: We went for the Superman Celebration, so there was that. Otherwise there is really nothing to do except go to the Casino I suppose
Hotel stall was fine and the rooms were adequate and clean, no issues there. The one and only elevator broke and wasn't fixed while we were there, no idea if or when it was fixed. The continental breakfast was really low end, eggs either over cooked or overcooked, sausage that tasted like meat but maybe not sausage. Again, for free it was fine. It was a non-smoking hotel yet the hallways smelled of smoking. This hotel was and is a 3 and nothing more. Would I stay there again? Highly unlikely
Comment from Hotel Management
Jun 18, 2015 by Vic - GM, Hotel Management
Dear Thor, Thank you very much for posting your comments regarding your experience with us here in Metropolis, IL. Your feedback is very valuable to us, and we use it as a tool to improve our services & facilities. I sincerely apologize for the elevator issue that occurred during your stay. I am sorry that you found our breakfast not to be up to your liking. I also regret that the hallway smelled of smoke. We are working to improve our facilities as best as possible. I can only hope that you will give us another chance to prove that this is not an usual experience here at our hotel. Thank you. Sincerely
3 out of 5
by A verified traveler from Denver

Limited sleep

Posted May 31, 2015
We were on the 1st floor and we could hear EVERYTHING above us until 1:00 in the morning. I don't know if the people above us were just being really loud or if the floors are just poorly insulated for sound. Either way, we got very little sleep. We called the front desk 2x and got little reprieve until the people above us went to bed. It was very frustrating.
Comment from Hotel Management
Jun 3, 2015 by Vic - GM, Hotel Management
Dear Tricia, Thank you very much for posting your comments regarding your experience here with us in Metropolis, IL. I sincerely apologize for the noise issue that prevented you from getting a good night's rest. I completely understand your frustration, and have shared your comments with the rest of my associates. We will make sure that we handle this type of situation in a much better way in the future. I hope that you will give us another chance to prove that this is not a regular occurrence at our hotel. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler

Outstanding value, easy off and on to freeway.

Posted May 27, 2015
Pros: Cleanliness and pet friendly.
Great hotel, will stay again. Excellent value and very convenient.
3 out of 5
by A verified traveler

Posted May 26, 2015
Not the best by any mean. The staff was not at desk upon arrival, and he was very awkward. The breakfast food was not fresh. The room was clean.
Comment from Hotel Management
May 29, 2015 by Vic - GM, Hotel Management
Dear Traveler, Thank you for posting your feedback regarding your experience with us here in Metropolis, IL. I am extremely sorry that the staff at the desk seemed awkward, and I regret that the breakfast food was not fresh. However, we are very glad that you found the room to be clean. I have shared your comments with my associates and will make sure that we continue to improve our service and facilities. I hope you will give us another chance to show you that this is not a usual occurrence at our hotel. Thank you. Sincerely,
4 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Posted May 24, 2015
Overall excellent! Friendly staff! Had my dog with me, they have a big grass field in the front and back, works perfectly to let your dog run loose after a long day in the car!
5 out of 5
Recommended
for Getaway With Friends
by Catherine from Holton mi

Very accommodating

Posted May 2, 2015 on Hotels
we were very pleased with our room. The location was great we. Will stay again when we are in the area
4 out of 5
Recommended
for Couples
by Francesca from Franklin

Weekend Get away

Posted May 1, 2015 on Hotels
Nice Stay.
4 out of 5
Recommended
for Couples
by Jeannie

This traveler left a rating score only Posted Apr 21, 2015 on Hotels
2 out of 5
by A verified traveler

Posted Apr 6, 2015
Pros: Close to Paducah.
Cons: Water pressure. No outlets.
Bed was Uncomfortable dipped in the middle. The shower was great if you like a cold shower. When trying to turn on the hot or warm water there was no pressure. The knob went all the way around and to turn the water off was difficult also. I talked to the front desk and they said that the lady the night before said the same thing?
Comment from Hotel Management
Apr 8, 2015 by Vic, GM, Hotel Management
Dear Traveler, Thank you for your candid feedback regarding your recent visit at our hotel. Please accept my sincerest apologies for the inconvenience you have experienced during your stay due to the uncomfortable bed, and the issues with the shower in the bathroom. Please be rest assured that these issues will be looked into and fixed as soon as possible. We value your comments and welcome the opportunity to serve you again. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 9, 2015
I have been to several different hotels and after staying at the Holiday Inn Express in Metropolis Il my wife and myself have decided to only stay at Holiday Inn hotels.