This hotel made my trip as a nightmare, first when we arrived they gave as a dirty room(not cleaned at all), when I complained they give us another room, without even apologizing. The worst thing I realized in the evening when I saw my cc was charged, altough I paid right on my arrival by cash. And that was done with some minutes interval when I paid by cash. And the stupid woman from the reception cant speak almoust no english, she was not polite with me and gave no invoice as it normally should be. The next day when I went to complain she said , that I didnt give any money to her, she was looking in my eyes and lying , I was shocked about such lies! And i also had my witness with me-my husband, and there was a CTV that is recording, so I asked her to check it, she also refused that. Then I was talking with the manager and she believes only to her worker, not to me and my husband.She refused to check the situation and the cameras. I lost my money, my nerves, my time. Client has no rights here.