Ratings based on 254 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
94% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 27, 2015
really enjoyed my stay......................................................................................................................................
2 out of 5
by A verified traveler

staff

Posted Jul 14, 2015
The staff were stalky. we did not feel welcome or comfortable. and the steak restaurant was very expensive. the pool was freezing, and it was to small. the room was modern and clean. The ice machine was not fully functional to the public that wanted ice from the ice machine.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 26, 2015
Cons: Hotel needs to add a compressor cooled mini refrigerator, a microwave and a DVD Blu Ray player to the TV. Other than, everything else is perfect.
Hotel staff is excellent. Plenty of restaurants on hotel property. Pool is great, but shuts down at 10am for cleaning.
5 out of 5
Recommended
for Everyone
by A verified traveler from LA, CA

Excellent Service

Posted Jun 22, 2015
Everyone was very nice and super helpful. Walked us to our room and showed us around the room. I needed ice upon departure and the gentleman went out of his way to bring me ice when I was already in the parking lot by my car. Very clean with two pools. Would definitely stay again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 8, 2015
Very comfy. Staff were professional and accommodating. I would stay at Lucerna again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted May 29, 2015
Nice hotel nice pool wonderful place to stay at
5 out of 5
Recommended
for Everyone
by A verified traveler from Monrovia, CA

3rd Year in a Row

Posted May 22, 2015
Pros: We like the security
We have a family reunion in Mexicali every May and this is the third year we stay at the Lucerna. We've had a great time each time we've stayed there. The staff has always been very nice and professional. The rooms have always been clean and we've not had any issues with the staff.
5 out of 5
Recommended
for Everyone
by A verified traveler from Lancaster, ca

great service all around

Posted May 18, 2015
Pros: friendliness, cleanliness, great service
Cons: deluxe rooms need a tub
Location: Centralized in the heart of Mexicali
We have made it tradition to stay at this hotel because of the friendliness, cleanliness, and great service from all the staff
3 out of 5
by A verified traveler from Los Angeles

Good for a night.

Posted Apr 27, 2015
The location is good, staff was excellent ! Morning buffet was delicious ! I booked 3 rooms for the family and 2 of the double bed rooms were decent, but noisy as they are on the main street side (room 806, 807) my king size room (701) was noisy, noisy, noisy. It is next to an alley, employee service room and AC is Loud ! This room or this side of the building needs updating as it is very dated and old, but clean. Would I stay here again ? Yes, for a night or two, at most, but in the bungalow rooms as they are in the middle between large buildings blocking street noise.
5 out of 5
Recommended
for Business Travelers
by Ramon from Mazatlan

Excelente

Posted Apr 22, 2015 on Hotels
Todo estuvo bien