I was really upset mainly because of my booking with expedia.... But Daniela at the front desk was so pleasant to deal with. She made the experience great. The hotel is brand new just opened on the 3rd of November, so it's in optimal condition. The concept of the hotel is based on their games and it's very modern. The breakfast is fresh and the staff is very nice. I had an issue with my dryer and they came right up to fix the problem. I really hope they maintain the hotel since I'm hoping to take my daughter with the next time I visit mexico. The location is very good... It's easy to miss but certainly a gem.