Ratings based on 91 Verified Reviews
They paid and stayed. We double-checked.
3.9 Room cleanliness
4.0 Service & staff
3.2 Room comfort
3.3 Hotel condition
They paid and stayed.
by A verified traveler
Nice location in historic centerPosted Jul 22, 2014
Pros: The restaurant and staff
Cons: The Wi-Fi was not very good at all and hardly worked.
Location: There are sites such as the National Palace, cathedral, and Templo Mayor, as well as many stores, bars, and restaurants nearby.
Hotel was nicely situated across from the National Palace in the historic district. The room was very basic and small, but the hotel was beautiful and had a nice restaurant.
for Everyoneby A verified traveler from Texas
VacationPosted Jul 19, 2014
Pros: Enjoyed the hotels location, and surroundings, Rooms and beds feel snuggly.
Cons: the windows on my balcony room needs attention to the door. had to use a pen to make sure door was locked to keep street noise minimu
Location: Zocalo, Cathedral, Bellas Artes, Alameda Central park, everything is near.
Looking forward to experiencing the city experience as well as being in Mexico City for the first time, my family and I booked the hotel because of its location as the expectations it has thru their website & other traveler reviews. The Wi-Fi was rare to connect to, at the plaza (Zocalo) at the time was a hot spot because it was world cup season and that was the only means of connection to the internet possible. Staff was no smiles, looked and appeared to not be amused with their job, only was it rare that they would greet you with a good morning, or may we help you. Need to improve customer communication or attempt to interact with the guest. I work I the hospitality industry, this hotel has a lot, A LOT o potencial with travelers, need to have more one-on-one with the guest. `
by A verified traveler from Toronto
Great locationPosted Jul 9, 2014
Cons: Don't put anyone directly beneath the restaurant. There is practically no information about Mexico City attractions in the hotel.
Location: The hotel is located on the Zocalo and there are tons of places to visit from there
What this hotel has going for it is the great location and possibly the roof top restaurant, (which I did not try) . Initially I was given a standard room with very musty old carpeting. I requested a change and was given a much nicer room with no carpeting, cleaner. However it was directly below the restaurant and they seemed to need to be dragging metal objects (tables or chairs) on the floor at all hours. The front desk seemed to know about this problem and said they would ask them to be quieter but it did not really help. I guess that was my penalty for complaining about the first room! The front desk staff are mildly disinterested. The other staff were more pleasant.
for Everyoneby jen from Australia
Step back in timePosted Jul 1, 2014
Pros: Decor, atmosphere and staff
Cons: Nothing- I did have to ask for help with bags on arrival as taxi cannot pull up at the entrance.
Location: Lots to do - visit the tour desk. Be sure to viosit templo Major and as you approach the Cathedral for 20 pesos someone will give you a guided tour.
I enjoyed my stay here. The decor and colonial building were an awesome environment to complete the Mexico leg of my trip. Staff very freindly and helpful. View of the Zocalo from my room was awesome but noisy- esp since Mexico were about to play an important Fifa match and there were thousands there. Not the fault of the hotel for that and they had a nice roof top event to join in with the cheering.
for Everyoneby Dan from DC
Great location; near everything.Posted Apr 20, 2014
Pros: Location and staff
Cons: Plumbing and light fixtures.
Location: Located right on the Zocalo, overlooking the Cathedral and Gov't buildings. Excellent food within walking distance (Cardenal for breakfast!!)
The good: Beautiful old hotel Best location; can easily use Metro to get to other parts of the city. Incredibly helpful staff Very clean room Rooftop bar/restaurant 7.2 Earthquake; 6th floor....a little rock and roll, but no damage The bad: Bathroom very old; plumbing not the best (this doesn't matter much to me and things were fixed right away) Single, operator elevator can cause a wait (again, I don't care and we just walked down each time) Bottom line: If you want a Marriott or Hilton, go there. We really enjoyed our stay.
for Everyoneby A verified traveler
Nice hotel super close to the zocaloPosted Mar 23, 2014
Great please to stay in the middle of the historic center on Mexico City
for Everyoneby Toucan from Brisbane, Australia
Best location for the price.Posted Feb 24, 2014
Great location right on the Zocala. Rooms were comfortable and clean and staff were pleasant althoigh not much English spoken. Rooms facing the Zocala could be noisy. Fantastic rooftop terrace for breakfast or drinks.
for Overnight Stay Before Destinationby Jessica from Philadelphia
Nice room overlooking the ZocaloPosted Jan 24, 2014 on Hotels.com
Booked last minute after my flight was cancelled. The hotel is beautiful and I had an amazing view of the Zocalo (although it was rather noisy at night). I enjoyed the restaurant on the 7th floor as well. Good service, although if you ask them to help you get a taxi back to the airport they do have different prices for the terminals. Only complaint is that wifi was very unreliable in my room (didn't try other areas).
for Personal Eventby AC from Texas
Great location, professional servicePosted Jan 6, 2014 on Hotels.com
It was wonderful. Although it was during the holidays when I stayed there; the crowds were out there enjoying the ice rink and the ice slide, the noise wasn't bad. The location is great, right in the center of everything. Walking distance to everything. They offered sightseeing tours to various destinations and I very much enjoyed the pyramids tour. I am definitely going back to this hotel on my next trip. The hotel employees were very courteous and professional. I enjoyed my stay.
by ricardo from el paso tx
Posted Jan 5, 2014