Ratings based on 97 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
76% of guests recommend
3.8 Room cleanliness
3.7 Service & staff
3.4 Room comfort
3.4 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveler from new york

never again

Posted Aug 15, 2014
Pros: nathing i don't feel save in the hotel
Cons: no coment bad experience
Location: only the location is fine if you what to be in zone rosa only bisides that nothing
horror never again costumer service horror the hotel is to old i will give 1 star hotel is to for the tipe hotel is look fine in the internet but in persona terrible
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice Location close to Big Markets

Posted Aug 9, 2014
Pros: Location
Cons: The Housekeeping.Beds are not made till ^ in the evening.whereas there check in time is 3.PM
Location: Good Food joints specially Italian . Very convenient to walk in streets and near to Re forma.
I booked for six nights .while booking the Hotel Expedia mentioned complementary water bottle provided but that was only for one night . I called reception and first they refused and then little arguments they provided.
4 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Excellent location

Posted Aug 8, 2014
Pros: The location, the views, the price.
Cons: Wireless internet. Beds
Location: Tons of shopping, dining, and drinking options less than a minute from the hotel door. Tons of cultural/historical/educational sites nearby too.
This hotel is in a great location. Only one block to a major train station. Walking distance to the Paseo de la Reforma, Parque Chapultepec, Roma, Condessa, restaurants, bars, shops.... It's really a nice area. The staff at this hotel is fine - polite, but not warm. I have stayed at this hotel on three separate trips. The wireless internet is only reliable in the lobby. On busy days/nights it is almost impossible to connect. I have never eaten in the hotel restaurant. Unfortunately, the smell of burnt toast wafts through the elevator shaft every morning. The views from the higher floors (I have stayed on 11 and 15) are excellent. I will definitely stay at this hotel again - it is affordable (around $70/night), and located in a great area.
2 out of 5
by A verified traveler from Puebla, Mexico

worst service

Posted Jul 23, 2014
Cons: change the people that doesn't look like happy
Location: excellent location
Since I came to the front desk very early in the morning, the receptionist was so rude with me, I understand that I arrived too early at the hotel but it was because of my flight but this lady was so rude and she didn't explain anything to me about the facilities and the charges. Im so disappointed about this hotel, I expected another kind of service.
3 out of 5
by A verified traveler from Bothell, Washington

Not happy with facilities

Posted Jul 15, 2014
Pros: Location
Cons: Facilities
Location: US Consulate.
I stayed in 2 different rooms over a period of 7 days in this hotel. The staff is courteous but was disappointed with the hotel facilities. A namesake swimming pool that is about 3 and 1/2 feet deep, a gym with one elliptical, 1 treadmill and some weights. The hotel book clearly said that they supply 1 lt water everyday since the tap water is not drinkable but when asked the reception they said that only 1st night is free. A bottle of water that costs about 4 pesos is being sold at 35 pesos. The most disappointing was the room AC that never worked. Will not advise anyone to book this hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco

Love this place.

Posted Jul 7, 2014
This was the second time I have stayed at this hotel. The location is so perfect for my needs and the staff is always very accommodating. You cannot beat the view from the roof deck where there is a pool and bar. Can't wait to return.
3 out of 5
Recommended
by A verified traveler

Posted May 3, 2014 on Hotels.com
Excellent location - very close to Metro stations. Room was clean. Mattress and pillows were hard though linens were changed daily. It was difficult to have a restful sleep especially after a long day of exploring the city because of the bedding. Staff was courteous but with very limited knowledge of the services available to tourists.
2 out of 5
by R from USA

Basic hotel geared more for budget tourists

Posted Apr 12, 2014
Pros: Location, clean.
Cons: Beds, towels, toiletries, all need to be upgraded. The front desk staff need to be given less paperwork so they can serve customers better.
Location: Strong police presence, plenty of restaurants and bars in walking distance. Right next to metrorail, close to Reforma and Chapultapec Park.
The hotel is kept clean and is safe. It is not a business class hotel and caters mostly to groups of older, budget tourists. There is a little business center where you can plug in and work at some tables. Wi-Fi works reliably in the business center and guest rooms. Most of the staff are friendly and helpful, the front desk staff often come across as overworked. Towels are rough, toiletries are cheap, blankets aren't very warm. The beds give a new meaning to the word firm. The location is good, next to the Insurgentes metro stop, in a safe neighborhood with a high police presence. Many good restaurants and bars in walking distance.
3 out of 5
Recommended
by Yraida from Tampa

Close to Reforma Av.

Posted Apr 9, 2014 on Hotels.com
Good just for 1 or 2 days. The mattress bed was so hard (like a rock), so I didn't sleep we'll. also the shower did not work very well. In overall is a OK hotel.
3 out of 5
by David from Toronto

THIS HOTEL IS JUST OKAY, YOU GET WHAT YOU PAID FOR

Posted Apr 8, 2014
THE HOTEL WAS OK, THE BATHROOM HAD SOME MINOR PROBLEMS (TUB) OTHER THAN THAT IT WAS OK, IT Has a nice outside view. you get what you paid for. the good thing about this place is that zona rosa is there and you can have alot of fun.