Ratings based on 792 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
88% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful big expensive hotel

Posted Jan 24, 2015
Pros: location, restaurants
Cons: Room lighting
Location: Everything close by
Beautiful, ample & refurbished hotel, impeccable location with top restaurants, somewhat expensive. Checkout process was slow, staff courteous, room lighting could be better
4 out of 5
Recommended
for Everyone
by A verified traveler

RESTAURANTE

Posted Jan 23, 2015
EL SERVICIO DE RESTAURANTE ES PESIMO, LOS MESEROS NO ATIENDEN Y LA COMIDA MALA
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Chihuahua, Mex

Great location, great service

Posted Jan 21, 2015
Pros: Location, price, service
Cons: rooms could use some remodeling, the doors appear to be old, and the beds are not the most confortable
Location: The area is great, Polanco is a very nice; Plaza Carso, Plaza Antara, Polanquito..
The service is very good, and the location is great, but the rooms feel somewhat old.
3 out of 5
by A verified travelerfrom New York

Not quite in Polanco...

Posted Jan 20, 2015
The hotel brands itself as in Polanco but it's not quite there in terms of the location. As for the facilities, adequate but not state of the art, the hotel is from the sixties and hence it's arquitecture is not optimal. Does not compete with similarly priced hotels in polanco proper for all these reasons.
5 out of 5
Recommended
for Everyone
by A verified traveler

Camino Real Polanco

Posted Jan 14, 2015
This is a great hotel, very classic with great service. The restaurants in the hotel are all fantastic, this is the kind of place you can stay for a week and not have to leave. Very safe and plenty of things to do around.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Puerto Vallarta

Nuestra Estancia en el Hotel

Posted Jan 12, 2015
Pros: Es un hotel Agradable
Cons: Que pongan agua en las habitaciones
Location: En Polanco tiene de todo tiendas restaurantes es un lugar agradable, aunque ahora que están remodelando las calles es un poco complicado el trafico.
Se descansa muy bien en el Hotel, lo que no me gusto es que el uso de Internet te lo cobran y lo que menos me agrado es que en el cuarto no tuviera botellas de Agua. Como solo estuve una noche no conocí los demás servicios que ofrece el hotel
1 out of 5
by A verified traveler

The receptionist on our arrival was very nasty

Posted Jan 8, 2015
When we first showed up they tried to put us in the worst possible room. They did likewise to another visiting couple from Washington D.C. We regrettably will not be back there ever again ! Traffic to El Camino Real is terrible because there is no left turn signal at the Corner of Reforma and Mariano Escobedo. Restaurants are overpriced except for breakfast downstairs. They cater much more to European customers and locals. than to USA customers, and I guess it shows ... THe one great thign about the Hotel is the rooms are very large and it's only a 4 story hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 7, 2015
Pros: I liked that there was a gym and a heated pool.
Cons: The wifi access could be improved to be located throughout the hotel.
Location: Shopping, tour bus, great food very close.
The hotel was very nice and clean. Located in a nicer area of Mexico D.F. close to many great restaurants.
5 out of 5
by A verified traveler

Spent Christmas and new year's with my family

Posted Jan 7, 2015
2 out of 5
by A verified travelerfrom San Francisco

Once a great hotel, now sadly neglected

Posted Jan 5, 2015
Pros: The world-famous architecture from the late 60s is still fantastic, and the rooms themselves ample. Great restaurants on premises.
Cons: The customer service needs major upgrades if this is to be an international-class hotel. The rooms need new carpets and reliable electricity.
I've stayed at the Camino Real Polanco 3 times--the previous time was 3 years ago. In the interim, this once-great hotel has really gone downhill. The carpet in the room smelled moldy. The doormen never once held the car door or helped my 80-year-old mother out of the cars and taxis we used--they were too busy talking to each other. The first night we arrived, a hotel staff member was literally ASLEEP on the floor of the hallway a few rooms down from where we stayed. The electricity was turned off for "annual maintenance" but they did not see fit to notify us until we woke up with no power and found a note under the door saying electricity would be off for the day. Worst of all was how the hotel handled a special, but important, request. I called in advance specifically to request a room close to the elevator. This facility has extremely long hallways (there are hundreds of guest rooms on only five floors) that stretch a full city block. My mother has difficulty walking and I did not want to be stranded hundreds of feet from the elevator. I spoke with someone from reservations who assured me the request would be honored and that she made a note in the record. When we arrived to check in, however, the front desk man told us there were no rooms available near the elevator unless we wanted to upgrade to a higher-value room, spending an additional 800 pesos ($60) per day. He acted like there was no note in the reservation with our request.