Ratings based on 109 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
83% of guests recommend
4.4 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler

Camino Real Santa Fe, business area

Posted Aug 15, 2014
Internet not included. Too expensive extra feed. Room service did not answer 24 hours.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 12, 2014
Excellent, everything was great. Overall the hotel is pretty good and clean.
5 out of 5
Recommended
for Business Travelers
by A verified traveler from Mexico City

Nice Hotel in the business area of Santa Fe

Posted Jul 14, 2014
Pros: The room was very big in the 8th floor with a nice view of mexico city
Cons: Maybe the staff on the Jacuzzi / Spa area, there was noone..
Location: You have great restaurants of all kind of prices and you can do shooping in any of the 5 malls in santa fe.
Santa fe nowdays is a big place where you can take dinner in a great restaurant or go to a big mall to do some shoopings.
3 out of 5
by A verified traveler from G

Nice exterior but needs an interior refresh

Posted Jul 4, 2014
The room itself was average. The bathroom had strange insects trapped in the light fixture. The steam room and jacuzzi weren't functional in the gym area.
5 out of 5
Recommended
for Everyone
by A verified traveler from Puebla, Mexico

Great

Posted Jun 30, 2014
Pros: Its very clean and modern.
Cons: no.
Location: Theres everything you can imagine near the hotel.
Big rooms, great service and good food in and around the hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel.

Posted May 5, 2014
Nice clean hotel. Alittle noise because a lot of events.
3 out of 5
by A verified traveler

Posted Apr 28, 2014
Pros: It's location
Cons: Room could have everything in the hotel room in working order.
My stay was for only 1 evening and I was greeted by friendly staff upon arrival and departure. The noise on the floor was disturbing.
4 out of 5
Recommended
for Couples
by Pedro from Mexico

Service is lackluster

Posted Apr 25, 2014 on Hotels.com
The Hotel is nice, clean and modern. Generally, the service is ok; however my past two stays have been marred by the inferior service provided by the bellboys/concierge. They are respectful, but just getting them on the line to provide a service is a chore.
5 out of 5
Recommended
for Everyone
by Luis

Nice Hotel in Santa Fe

Posted Apr 15, 2014
Good experience the hotel staff is a little careless but it is a very comfortable hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Hotel

Posted Apr 14, 2014
Pros: Service, design
Cons: Room lighting, lamps do not provide sufficient lighting.
Location: Incredible underground shopping center to preserve rooftop garden area!
Right in the middle of the Sta Fe business commercial district, everything within walking distance, great restaurant, helpful staff. Definitely a great choice!