Ratings based on 101 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
82% of guests recommend
4.4 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
for Business Travelers
by A verified traveler from Mexico City

Nice Hotel in the business area of Santa Fe

Posted Jul 14, 2014
Pros: The room was very big in the 8th floor with a nice view of mexico city
Cons: Maybe the staff on the Jacuzzi / Spa area, there was noone..
Location: You have great restaurants of all kind of prices and you can do shooping in any of the 5 malls in santa fe.
Santa fe nowdays is a big place where you can take dinner in a great restaurant or go to a big mall to do some shoopings.
3 out of 5
by A verified traveler from G

Nice exterior but needs an interior refresh

Posted Jul 4, 2014
The room itself was average. The bathroom had strange insects trapped in the light fixture. The steam room and jacuzzi weren't functional in the gym area.
5 out of 5
for Everyone
by A verified traveler from Puebla, Mexico


Posted Jun 30, 2014
Pros: Its very clean and modern.
Cons: no.
Location: Theres everything you can imagine near the hotel.
Big rooms, great service and good food in and around the hotel.
4 out of 5
for Everyone
by A verified traveler

Nice hotel.

Posted May 5, 2014
Nice clean hotel. Alittle noise because a lot of events.
3 out of 5
by A verified traveler

Posted Apr 28, 2014
Pros: It's location
Cons: Room could have everything in the hotel room in working order.
My stay was for only 1 evening and I was greeted by friendly staff upon arrival and departure. The noise on the floor was disturbing.
5 out of 5
for Everyone
by Luis

Nice Hotel in Santa Fe

Posted Apr 15, 2014
Good experience the hotel staff is a little careless but it is a very comfortable hotel.
5 out of 5
for Everyone
by A verified traveler

Great Hotel

Posted Apr 14, 2014
Pros: Service, design
Cons: Room lighting, lamps do not provide sufficient lighting.
Location: Incredible underground shopping center to preserve rooftop garden area!
Right in the middle of the Sta Fe business commercial district, everything within walking distance, great restaurant, helpful staff. Definitely a great choice!
4 out of 5
for Everyone
by julio from los cabos-arusha


Posted Mar 16, 2014
Pros: bug rooms, nice showers
good, but a bit disappointing about paying so much without including breakfast
2 out of 5
by fernando from gdl

Good location, great facilities but terrible staff

Posted Feb 19, 2014
We arrived to the hotel for a quick nap at noon and the room was not cleaned. During that time, housekeeping knocked on the door and I told her to come back 10 min. When we got back at night, the room wasn't made and somebody had hanged the do not disturb sign on our door. She had done that to justify not cleaning our room. Besides that the sink and the a/c did not work correctly which eventually the fixed after a day. What really got me mad is that I was running very late for an portant appointment and asked the valet for my car and told him I couldn't find my ticket. I gave him my licence plate and told him how my keys looked like. He was rude and didn't want to help at all. I finally had to get a cab.
3 out of 5
by A verified traveler

Nice hotel, todo food, Beds not to confortable

Posted Feb 15, 2014
Decided to stay as a last minute decision. Nice location and amenities but bed was nota a comfortable as the rest of the Hotel.