Ratings based on 38 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
89% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Excellent for Business Travelers

Posted Aug 4, 2014
Excellent Area in Mexico, Very good restaurants close to the Hotel
3 out of 5
Recommended
for Everyone
by A verified traveler

Good location. The rooms are clean.

Posted Jul 20, 2014
Good location but a bit noisy. The matress needs to be replaced. The towels were very old. Needs a little bit more maintainance but can't beat the location for the price.
5 out of 5
Recommended
for Everyone
by A verified traveler from San Diego, CA

Nice hotel

Posted Jul 19, 2014
Pros: Close to everything and the employee were very friendly
Cons: Nothing
Location: A lot of Restaurants and close to everything
When you enter the Hotel you experience an atmoshpere of exquisite personal service from an attentive,experienced stuff.
4 out of 5
Recommended
for Personal Event
by Gilberto

This traveler left a rating score only Posted Jun 6, 2014 on Hotels.com
3 out of 5
Recommended
for Business Travelers
by Adam from L.A.

Posted May 12, 2014 on Hotels.com
Interesting boutique hotel. The hotel staff didn't speak english very well. The couch in the room was stained.
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice flats, excellent location, no parking

Posted Apr 23, 2014
Pros: Location
Cons: Parking and cleanliness
Location: Restaurants, kids park, bars, big hotels - W, Intercontinental,...
Staff were friendly, apartment was Greta, needs a bit more attention to cleanliness but still as clean as your average UK hotel. There was no parking which is a bit of a problem. Location is excellent!
3 out of 5
Recommended
by Monica Izquierdo from Miami

No A/C VERY HOT ROOM

Posted Apr 3, 2014 on Hotels.com
SERVICE AND LOCATION IS EXCELLENT, NICE HOTEL ROOM LYKE AND APARTMENT BUT HAS NOT A/C SO EVEN IF YOU OPEN THE WINDOW IS TOO HOT! AND YOU LISTEN YOUR NEIGHBORS. The shower was not clean and it has issues with hot water (Either too hot or cold there is no way to balance the temperature).
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Great Option in Polanco

Posted Feb 4, 2014 on Hotels.com
Casa Castelar is a great option in Polanco. I have stayed there a number of times and have always been more than pleased. Not a ton of amenities but an incredible location.
5 out of 5
Recommended
by Bob from San Francisco, CA. USA

The City Was A Buzz

Posted Oct 26, 2013 on Hotels.com
The stay was convenient for all aspects of this 1st time ever Mex City Biz Trip. Location was as advertised. Restaurants too many to many to count. Bars every too. Oh shopping if that's your thing was everywhere too. Extremely busy city. Elevation @8K ft. took some getting used to and the smog well it's smog. I'd stay again for sure and the rates were very accommodating.
3 out of 5
by A verified traveler

Ok for holidays, not so much for business

Posted Sep 27, 2013
No proper bfast, poor internet, no iron board, smelly elevator. Very good location in Planco