Ratings based on 316 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
93% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Miami

Nice hotel

Posted Mar 3, 2015
Great location, restaurants within walking distance.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 2, 2015
Está bien ubicado, la zona es bien segura para caminar, la atención del personal fue excelente, el único problema fue que cuando llegue había problemas con el AC de mi cuarto y les tomo 2 días resolver el problema. En General quede satisfecho y regresaría al hotel.
2 out of 5
by A verified travelerfrom San Antonio, TX

Poor Internet, poor customer service

Posted Feb 23, 2015
Pros: clean rooms and clean personnel was very kind.
Cons: Customer Service and Internet reception, common you are a "business" hotel.
Location: Location is perfect, lot's of restaurants and very accesible to the business areas in Mexico City. Is a very secure place as well, no worries at all.
The internet didn't work at all in the rooms neither the lobby. I booked the hotel since it was a "business" hotel and I run several development teams in India, so meetings are held at 1-2am Mexico time and I wasn't even able to have a single meeting. I reported several times the issue, nobody gave and answer, they just kept telling me, we will look into it. The A/C controls doesn't work, they manage the temperature per floor not by room.
2 out of 5
by A verified traveler

Hotel descuidado

Posted Feb 10, 2015
Pros: Nada
Cons: Mantenimiento a las habitaciones y por favor compren toallas nuevas
Cuando llegué al hotel no tenían mi reservación en el sistema y me hicieron esperar mucho tiempo. Las habitaciones están muy descuidadas y el colmo...! LAS TOALLAS EN MUY MAL ESTADO!!! Qué asco!!! No volvería a hospedarme aquí!!!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom veracruz

Nice hotel close to downtown

Posted Feb 10, 2015
Was a good hotel,room and services , I m gonna be back the 16th of february.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 7, 2015
Bien. Pero nadie advierte que el visto del estacionamiento no esta incluido. Es molesto que te den un precio y te salgan con sorpresas. Por lo demas relación costo-servicio bien si es en promoción, de otro modo un poco elevada ja tarifa.
2 out of 5
Recommended
for Business Travelers
by A verified travelerfrom Santo Domingo

Avoid lower level and front Rooms

Posted Feb 4, 2015
Pros: The staff is very welcoming, professional and friendly.
Cons: The room service is very slow and the overall cleanliness of the hotel.
Location: The hotel is near the financial center of the DF. The Chapultepec Castle and the Museum of Natural History are very close.
Beginning with the check in, the procedure is very informal for the reason that is an entry-level business hotel that does not include a fridge inside the room and as a matter of facts, there's no in room charge, at least, i didn't notice it nor any other guest as far as i know. The wifi signal is very poor. The sheets and linings of the room were worn out and with lint. The bathroom is really small. I suggest asking for higher floors in order to avoid the noise from construction of buildings and public works of the surrounding streets and in front of the building. The staff is very welcoming and friendly.
4 out of 5
Recommended
for Everyone
by A verified traveler

Hotel cerca de la Diana en Reforma

Posted Feb 3, 2015
El hotel está muy bien, atención muy buena, las recamarás cómodas. Lo único es que la televisión de mi habitación tenía fallas.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Monterey

Comodo y bien ubicado

Posted Feb 3, 2015
Pros: Servicio y ubicacion
Cons: Coordinar a sus amas de llaves que nos despertaron porue se equivocaron de cuarto
Location: Chapultepec, Angel de la independencia y zona rosa
Hotel remodelado y con buen servicio buen precio bien ubicado
2 out of 5
by A verified traveler

Decepcionante

Posted Feb 2, 2015
Pros: La ubicación
Cons: La limpieza
Location: Esta avenida de la reforma, el domingo esta cerrada para que la gente pueda andar en bicicleta, correr y patinar
El hotel esta en una excelente ubicación, pero en la habitación que nos asignaron las sabanas de la cama estaban sucias, hasta cabellos de los huespedes anteriores tenian.