Outdoor pool, a rooftop pool, pool umbrellas, sun loungers

Reviews of Distrito Capital

3.5 out of 5
Distrito Capital
Juan Salvador Agraz 3705300 Mexico, CityMexico, Mexico City, Mexico City

Reviews

7.8

Good

Rating 10 - Excellent. 97 out of 279 reviews" "
Rating 8 - Good. 95 out of 279 reviews" "
Rating 6 - Okay. 46 out of 279 reviews" "
Rating 4 - Poor. 18 out of 279 reviews" "
Rating 2 - Terrible. 23 out of 279 reviews" "

8.2/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

Reviews

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
There was an event taking place that night. Staff was overwhelmed and not focused on guests. I had to call the front desk several times to get a bucket of ice.
Stayed 1 night in Oct 2019
Response from Maricarmen Calixto FDM Distrito Capital. on Nov 2, 2019
Dear Guest: Thank you for taking the time to share your recent experience at Distrito Capital hotel. We have shared your concerns with our team, and we will take proper action to ensure each guest experiences the exceptional hospitality for which we are known. We hope you will reconsider and give us another opportunity to provide you with the hospitality for which we are known. Kind Regards.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved that they have 28 floors in this massive hotel and we were at the very top. They have incredible views and their nearby restaurants are amazing! Try out Cabanna-YUMMY! A great gem in Mexico City with lots of shopping and eateries nearby in their financial district. Amazing!
Stayed 4 nights in Aug 2019
Response from Patricio Martínez Vértiz - General Manager on Aug 29, 2019
Dear guest, We love to hear you had a great time with us and that you enjoyed our facilities! We hope to see you soon again. Kindest regards.

8/10 Good

jose luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019

2/10 Terrible

Verified traveler

Stayed 2 nights in Jun 2019
Response from Maricarmen Calixto. FDM Hotel Distrito Capital. on Jul 23, 2019
Estimado huesped Lamentamos que no hayamos cubierto sus expectativas y deseamos con gusto pudiera brindarnos mayor informacion respecto a su estancia con nosotros. Quedo a sus ordenes. Maricarmen Calixto M. Front Desk Manager. Hotel Distrito Capital.

2/10 Terrible

erwin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The worst hotel ever
I left the same day of my stay . A Halogen light fell in my head while I was shutting the cabinet overall it was the worst hotel I can go on I don’t have the energy for it
Stayed 5 nights in May 2019
Response from Maricarmen Calixto M. FDM Distrito Capital. on Jun 6, 2019
Mr. Erwin We apologize for the inconvenience that you reported when you stayed with us. We regret not having met your expectations about us. Maricarmen Calixto M. Front Desk Manager. Hotel Distrito Capital.

8/10 Good

shri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome hotel
Perfect and safe neighborhood
Stayed 3 nights in May 2019
Response from Maricarmen Calixto. FDM Distrito Capital on May 9, 2019
Mr. Shri Thanks for your comments and evaluation. We are pleased to know that you enjoyed your stay with us. Hope to see you soon. Maricarmen Calixto M. Front Desk Manager. Hotel Distrito Capital.

8/10 Good

silvia daniela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved our stay
Service, food, view, room was EXCELLENT. Loved our stay. The pool needed a little more maintenance. It had fungus, and the heater was not working. The speakers of the room have no sound quality. Besides that, the interior design is beautiful and the 27th room was amazing
Stayed 1 night in Apr 2019
Response from Patricio Martinez - General Manager on Apr 26, 2019
Dear Silvia Daniela, We love to hear you enjoyed your visit to hotel Distrito Capital! Thank you for taking a moment to review your recent stay. While we appreciate being the hotel of your choice, we regret we did not execute an exceptional visit. Once again thank you for bringing this to our attention and rest assured we are working to ensure this is an isolated occurrence. We hope to have the opportunity to have you as our guest in the near future and make up for the details during your last stay. Kindest regards,

10/10 Excellent

Verified traveler

Stayed 1 night in Apr 2019
Response from Patricio Martinez, GM at Distrito Capital Hotel on Apr 23, 2019
Dear Guest, Thank you for taking the time to share with us your valuable feedback and thank you for choosing Distrito Capital hotel as your destination during your visit to Mexico City. We'll be looking forward to have you stay with us in the future.

8/10 Good

EDGAR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very hip
The hotel is super nice, the design elements really make it special
Stayed 1 night in Apr 2019
Response from Patricio Martínez Vertiz P. / Gerente General on Apr 12, 2019
Dear Mr. Edgar, Thank you for taking the time to provide some feedback on your recent stay at Distrito Capital Hotel. We highly appreciate your comments as it is how we constantly improve our level of service, facilities and amenities. Once again, thank you for choosing Distrito Capital as your home away from home, we’ll be looking forward to having you stay with us again. Kind regards.

10/10 Excellent

Verified traveler

Liked: Cleanliness
Great service and rooms. Food at restaurant very nice. Ammenities could use mouthwash and business center phone chargers. Check in very speedy!
Stayed 1 night in Mar 2019
Response from Maricarmen Calixto M. FDM Hotel Distrito Capital. on Apr 6, 2019
Dear guest. Thanks for your evaluation and comments, wich help us improve our service and attention for our guests. We hope to see you soon. Maricarmen Calixto M. Front Desk Manager. Hotel Distrito Capital.

8/10 Good

JOSE MA

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel trendy buena ubicacion
Buenas instalaciones, camas, baño, alberca, etc. Lo que parece les falta es mejor atencion en recepcion que parecen no tener mucha capacitacion en atencion al cliente. Pedi una botella de agua para el gimnasio que no habia, y me dijeron que me llevara un vaso de vidrio de una jarra que tienen en recepcion para los clientes que se registran. Trate de hacer entrar en razon a la encargada y me dijo que me no daban agua para el gimnasio, pero que me llevara el vaso de vidrio si queria. En fin, muy buena ubicación, el buffet de desayuno excelente, etc pero si la bienvenida muy seca sin preguntas como si conozco el hotel y sus servicios, mas el detalle del agua para el gym se me hicieron importantes comentar. El wifi era intermintente tambien. No dejen que se caiga porque es muy buena opcion en la zona.
Stayed 1 night in Mar 2019
Response from Maricarmen Calixto M. FDM Hotel Distrito Capita on Mar 31, 2019
Estimado huesped. Gracias por la evaluacion y sobre todo sus comentarios, estos nos ayudan bastante a reforzar nuestros estandares de servicio para nuestros huespedes. Tomaremos cartas en el asunto para hacer las mejoras necesarias para darle a nuestros huespedes la atencion y servicio que esperan de nosotros. Esperamos nos brinde la oportuinidad de satisfacer sus expectativas en su siguiente estancia con nosotros. Quedamos a sus ordenes. Maricarmen Calixto M. Front Desk Manager. Hotel Distrito Capital.

4/10 Poor

Ericka

Liked: Cleanliness, room comfort
Stayed 1 night in Mar 2019
Response from Maricarmen Calixto M. FDM Distrito Capital. on Mar 21, 2019
Srita. Ericka Agradecemos su visita, asi como su evaluacion. Esperamos que su estancia con nosotros haya sido placentera y nos brinde la oportunidad de volver a tenerle con nosotros. Saludos cordiales. Maricarmen Calixto M. Front Desk Manager. Hotel Distrito Capital.

8/10 Good

Andrea, Chicago, us

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Cool design hotel in the Santa Fe area, great rooftop with restaurant and pool. Close to a shopping center and restaurants, but if you're looking to visit Mexico City's main points of interest I would recommend staying in another neighborhood. Rooms are a bit small and bed is not the most comfortable.
Stayed 2 nights in Feb 2019
Response from Maricarmen C. FDM Distrito Capital. on Feb 28, 2019
Dear guest. Thanks for your comments and we`re glad that you enjoyed your stay with us. We`ll be waiting for you soon. Maricarmen Calixto M. Front Desk Manager. Hotel Distrito Capital.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Super chic hotel, rooms need better lighting and wifi is horrible. Mostly Spanish speaking only staff but very helpful! Great location as far as restaurants and shopping mall are all in walking distance. Rooms are super clean and the view of the city was great!
Stayed 2 nights in Feb 2019
Response from Maricarmen Calixto FDM Distrito Capital. on Feb 6, 2019
Dear guest Thanks for your comments. We`re working to fix the internet situation. I hope you enjoyed your stay with us as much as possible. Kind regards. Maricarmen Calixto M. Front Desk Manager. Hotel Distrito Capital.

4/10 Poor

Verified traveler

Business traveler, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
My husband and I were there on a business trip. We were very pleased with the location of the hotel. We didn't spend a lot of time there during the day. Mostly there to rest. We were planning on staying there again in the future, however, upon checking my credit card account, I found out that they had charged me nearly $100 for what they say were damages to the desk in the room. I'm disappointed because we were never contacted by the hotel. We left the room the way we found it, there was no damage on part. Still waiting for this to be cleared up. Please be careful, might even want to take pictures just to be covered.
Stayed 2 nights in Jan 2019
Response from Maricarmen Calixto FDM Distrito Capital. on Jan 17, 2019
Dear Guest First of all, thank you for have chosen Distrito Capital during your trip to Mexico City. We realy appreciate all your comments. We have been working hard to improve our service looking to guarantee that our guests have a great experience. Please, let me invite you to stay with us again and have a better experience. Maricarmen Calixto M. Front Desk Manager. Hotel Distrito Capital.

10/10 Excellent

Rafael

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Great design, not so great service
Stayed 2 nights in Dec 2018
Response from Maricarmen Calixto M. Fd. Hotel Distirto Capital. on Dec 20, 2018
Estimado huesped. Agradecemos sus comentarios y trabajaremos para mejorar la atencion a nuestros huèspedes. Esperamos nos brinde una nueva oportunidad de atenderle. Saludos cordiales. Maricarmen Calixto M. Front Desk Manager. Hotel Distirto Capital.

10/10 Excellent

xavier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from Maricarmen Calixto M. Hotel Distrito Capital. on Dec 13, 2018
Estimado huesped Agradecemos su preferencia, asì como su evaluacion por este medio. Esperamos tenerle de nuevo pronto con nosotros. Felices fiestas. Maricarmen Calixto M. Front Desk Manager. Hotel Distrito Capital.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2018
Response from Maricarmen Calixto FDM Distrito Capital on Dec 7, 2018
Estimado Huesped. Gracias por su evaluación. Esperamos nos brinde la oportunidad de tenerle de nuevo con nosotros. Maricarmen Calixto M. Front Desk Manager. Hotel Distrito Capital.

10/10 Excellent

oscar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel
Stayed 6 nights in Nov 2018
Response from Maricarmen Calixto. FDM Distrito Capital on Nov 20, 2018
Dear guest. Thank`s for your comments. We`ll be glad to see you again with us. Warm regards. Maricarmen Calixto M. Front Desk Manager. Distrito Capital.

4/10 Poor

Regina

Disliked: Property conditions & facilities
I booked a pay a room with a bathtub that was not working.
Stayed 2 nights in Nov 2018
Response from Maricarmen Calixto. FDM Distrito Capital on Nov 13, 2018
Dear guest, We apologize for this inconvenience and you can be sure that we`re going to work in this issue. Thanks for this comment and we hope you can guve us the chance to have you with us again and bring you the service that you deserve. Kind Regards. Maricarmen Calixto M. Front Desk Manager. Hotel Distrito Capital.

6/10 Okay

Leonel

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
traffic morning noise
Stayed 2 nights in Sep 2018
Response from Maricarmen Calixto M. Distrito Capital on Sep 19, 2018
Sr. Leonel Agradecemos el tiempo para darnos a conocer los comentarios respecto a su estancia, mismos que tomamos en cuenta para saber en que puntos hay que reforzar nuestro esfuerzo para cumplir con las expectativas de nuestros huéspedes. Esperamos nos brinde la oportunidad de atenderle de nuevo y como usted se merece.

6/10 Okay

Paola s

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 1 night in Jul 2018
Response from Maricarmen Calixto M. Front Desk Manager. DC on Aug 10, 2018
Srita. Paola Gracias por su preferencia y el tiempo tomado para la evaluación. Esperamos tenerla pronto de vuelta. Maricarmen Calixto M. Hotel Distrito Capital

4/10 Poor

Carlos, Mexico City

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel charged me twice for my stay what I already paid with Expedia they told me I did not pay anything even though I had proof of it I did pay before so they still charged in the reception. This is terrible.
Stayed 2 nights in Jul 2018

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
It takes 20 minutes to grt warm water. Good design but the room is dusty everywhere.
Stayed 2 nights in Mar 2018
Response from Maricarmen Calixto M. Front Desk Manager. DC on Mar 21, 2018
Dear guest Thanks for take your time to make us know your experience. We will take care about the issues that you comment and be sure we will fix it. We hope you can bring us a second chance to make pleasant your stay. Kind regards. Maricarmen Calixto M. Front Desk Manager. Hotel Distrito Capital

8/10 Good

Luis

Liked: Property conditions & facilities, room comfort
Breakfast staff needs improvement
The staff from the restaurant lacked of attention, you had to stand up from your table in order to get their attention.
Stayed 1 night in Mar 2018
Response from Maricarmen Calixto M. Front Desk Manager. DC on Mar 20, 2018
Dear guest. Thanks for take your time and make your comment, we appreciate it because it`s helpfull and make us strive to provide a better service. I wish you can give us another chance to have a pleasant stay. Warm regards. Maricarmen Calixto M. Front Desk Manager. Hotel Distrito Capital

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great views, lovely breakfast
Tall ceilings, interesting decor and great views make this a good option if you are bored of the chain hotels. You have to investigate a little to find the interior doors and mirrors but that's what makes it fun. Lovely breakfast and great service. Would stay again.
Stayed 1 night in Mar 2018
Response from Maricarmen Calixto M. on Mar 20, 2018
Dear guest Thanks for your comments and of course we`ll be waiting for you again. Was a pleasure have you with us. Kind Regards Maricarmen Calixto M. Front Desk Manager. Hotel Distrito Capital

6/10 Okay

Khristopher

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not worth it compared to alternatives
Very odd design. Lobby entrance feels more like the entrance to a DC comics funhouse with all the mirrors. Hallways and doorways are painted black so you feel as though you are walking into a janitor's closet. Rooms are spacious with floor to ceiling windows but the layout is odd and the black walls coupled with weak LED lighting make the room feel cold and dingy. Bathroom hidden in the closet is nearly impossible to find at first. Horrible smell of odd chemicals when we arrived. On the plus side the internet worked great and the restaurants on the ground floor of the complex are great.
Response from Maricarmen Calixto M. on Feb 24, 2018
Mr Ward. Thanks for taking time to let us know your experience with us. We wish you can bring us another chance to have you with us. Warm regards. Maricarmen Calixto M. Front Desk Manager. Hotel Distrito Capital

8/10 Good

Toby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful designed hotel in Santa Fe
This is a really nice, modern hotel with stunning views. Some of the amenities are a bit worn though. The staff is absurdly nice and helpful. Santa Fe is very much a business oriented area, there are great restaurants, including the one in the building.
Stayed 3 nights in Jan 2018
Response from Maricarmen Calixto M. Front Desk Manager. DC on Feb 10, 2018
Thanks for your comments. We appreciate each one. Will be waiting for you again. Regards. Maricarmen Calixto M. Front Desk Manager. Hotel Distrito Capital

10/10 Excellent

MC, Seattle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome!!
One of a kind venue. Arty, modern, lovely staff facilitating the experience as much as they can.
Stayed 3 nights in Nov 2017
Response from Maricarmen Calixto M. on Nov 29, 2017
Dear guest Thank you very much for your comments, each and every one makes us take care about many situations and try to fix any situation. We hope you can bring us another chance to stay with us and that you can enjoy your visit. Regards. Maricarmen Calixto M. Front Desk Manager. Hotel Distrito Capital

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2017
Thank`s for your calification. We hope you come back soon with us. Regards Maricarmen Calixto M. Front Desk Manager. Hotel Distrito Capital

10/10 Excellent

CSUMA, Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
The hotel is great and the service is outstanding. The location is good, the traffic in front of the hotel is nonstop but there are walking distance shops and restaurants.
Stayed 1 night in Sep 2017
Response from General Manager on Sep 21, 2017
CSUMA, Thank you for leaving a review of our property. I am pleased to hear you appreciated the room accommodations received and efforts of our hotel staff. The team will be informed of your experience. I truly value your comments. We hope you will allow us to serve you again in the future. Sincerely, Francisco De La Hoz Foglia General Manager.

10/10 Excellent

Gerardo A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2017
Señor Gerardo: Agradecemos la calificación que nos brinda, misma que nos ayuda a saber si estamos satisfaciendo las necesidades de nuestros huéspedes. Esperamos tenerle de nuevo con nosotros. Saludos cordiales. Maricarmen Calixto M. Front Desk Manager. Hotel Distrito Capital.

10/10 Excellent

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Whatever's
Unfriendly staff wouldn't add my loyalty programs number
Stayed 1 night in Jul 2017
Dear guest. Thanks for your comments and please let me apologize for this situation. About loyalty programs we can take tour membership number to add it in your profile, Unfortunately we can't post stays that are made by another channel that is not the same of the loyalty program. Regards Maricarmen Calixto M. Front Desk Manager. Hotel Distrito Capital

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Agradecemos su preferencia y el tiempo para evaluar nuestros servicios, así como nuestras instalaciones. Esperamos haber cubierto sus expectativas. Saludos cordiales y esperamos tenerle de nuevo con nosotros. Maricarmen Calixto M. Front Desk Manager Hotel Distrito Capital

10/10 Excellent

johnny, F

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing experience. Great hotel, great location. Will stay again!
Response from Regards on Mar 30, 2017
Thank`s for your preference. We`ll be waiting for you soon. Regards. Maricarmen Calixto M. Front Desk Manager. Hotel Distrito Capital

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Districto rocks!
The staff at Distrito went out of their way this trip, for example: Offered the use of a conference room for me to conduct a meeting (free of charge) Later check- out was no problem Offered to drive me to the pharama as I was suffering from a nasty cold (again, complimentary) Always accommodating,
Response from Regards from Distrito Capital on Mar 27, 2017
Dear Guest. Thank`s for your comments and for your prefference. I hope you being better and was a pleasure to be at your service. Warm regards and hope to see you soon. Maricarmen Calixto M. Front Desk Manager Hotel Distrito Capital.

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Zero functional, the water from the shower didn't work either was too hot or too cold the room was dark, the wi-fi never worked, the noise is high, you can clearly hear the traffic at morning. Overall it was an uncomfortable staying........................……………............................................................................................................................................................................................................................................................................................................................….............................
Response from General Manager on Jun 13, 2017
Dear Anonymous Thank you for taking the time to write and share your recent experience with us at Hotel Distrito Capital. We truly appreciate all of our guests feedback as it often times pinpoints areas of needed focus. I will share your review with the leadership team. Thank you so much for bringing all of these concerns to our attention. We hope you will allow us to serve you again in the future. We look forward to your return! Sincerely, Francisco De La Hoz Foglia General Manager.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Alfonso: Gracias por sus comentarios. Ha sido un honor tenerlo en casa. Que tenga un excelente día. Francisco de la Hoz Gerente General.

6/10 Okay

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome but dingy
The hotel design is extraordinary. But I was not comfortable, it is dirty, not cleaned well. They refill the amenities bottles and do not clean them, the laundry bag has been used. Light switches, bathrooms levers, etc are dirty.
Dear: Thank you for taking the time to write and share your recent experience with us at Hotel Distrito Capital. We truly appreciate all of our guests feedback as it often times pinpoints areas of needed focus. Thank you so much for bringing all of these concerns to our attention. I hope you can give us another opportunity soon. We look forward to your return! Sincerely, Francisco De La Hoz Foglia General Manager

10/10 Excellent

Sam, New York, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredible Room w/ great views + impeccable design
I stayed in the Standard King, Corner Suite on the top floor. The views were absolutely incredible with automatic blackout blinds, floor to ceiling windows. The bed was very comfortable, looking directly over the mountains to the West. The super minimalist design makes the stay super comfortable, while feeling like you're living in the future. Meanwhile, the bathroom spaces were also very spacious and luxe - large tiled bath and rain shower. Incredible stay at a great hotel with friendly staff. Would highly recommend.
Response from General Manager on Jun 13, 2017
Sam, Thank you for taking the time to share your positive feedback regarding your recent stay at Hotel Distrito Capital. On behalf of all Employees of Distrito Capital, I would like to thank you for choosing our hotel during your visit in Santa Fe. We are so glad to hear your stay was enjoyable. We hope you will allow us to serve you again in the future. Sincerely, Francisco De La Hoz Foglia General Manager.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Boutique Hotel
Great hotel, good for business and pleasure in the Santa Fe area

10/10 Excellent

Mary Beth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Cold shower
The shower was freezing, not sure if they ran out of hot water but we stayed there for 4 nights. Location isn't bad, the room looked cool and modern and the bed was amazing but the shower was terrible!

10/10 Excellent

Erika, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room!
Stayed here for a business trip and was thoroughly impressed with the room, service, food and location. I absolutely loved the room - the view was simply unbeatable.

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
OK, but.....
Modern rooms - chic, but unconventional layout. WiFi was weak, and hot water was not reliable.

8/10 Good

Mary E

Liked: Cleanliness, staff & service, room comfort
Cool City Trip
The location is nice and services where excellent. My room was very clean and comfortable.

6/10 Okay

Erik

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

TOMAS

Liked: Cleanliness, staff & service

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant, the hotel is very nice and modern. We really like it very much

8/10 Good

Charles G.

Liked: Cleanliness, room comfort
Disliked: Staff & service
Hotel with fantastic design but deficient service
Distrito Capital is perhaps one of the most well designed hotels in Latin America, with great sights of Mexico City from its rooms and a quite contemporary and chic. The bed is really comfortable and rooms are sophisticated yet trendy. It is a pleasure to senses. However, its a shame that an hotel that has everything to excel is one of the worst I've seen in terms of service. Staff is not welcoming at all, arrogant and certainly not dedicated to guests. For the cost payed in this hotel, which is expensive, one expects at least a bit of effort on behalf of the staff. I've stayed in the area quite a few times and I can say that other hotels such down the road are perhaps not as fashionable as this one but are way better in terms of service and overall stay experience.