Ratings based on 207 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
97% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

PROFESSIONAL AND FRIENDLY STAFF

Posted May 17, 2015
Even though my flight was delayed, the shuttle was at the airport to pick me up when I arrived. A heater had been placed in my room, as previously requested. After a very difficult journey, I was very thankful for the friendliness and professionalism of the hotel´s staff, as well as for the comfort and cleanliness of the room.
Comment from Hotel Management
May 20, 2015 by Jesus Guest Assistant, Hotel Management
First of all I want to thank you for taking the time to write a review of your recent visit to our property. I am happy to read that your stay in general, was excellent. And it is also important to know that our team members were friendly and attentive. Guests feedback is truly important to improve our services. Thank you for all your positive comments and recommendations to other travelers! We are looking forward to have you as our guests in the near future.
2 out of 5
by A verified traveler from Altadena, Ca

Hotel in bad area

Posted May 1, 2015
Pros: maybe the room, room service is terrible, long wait
Cons: their service
Location: nothing, nasty view and bad area
My stay was ok, but the bad experience was with my credit card, when I booked the hotel I paid up in front through Expedia and this hotel put the charge through again and I had to call seveal people to get the money refunded which caused my account to have overdrawn fees because of the charge.
Comment from Hotel Management
May 20, 2015 by Jesús Guest Assistant, Hotel Management
Good night We really sorry about the details happened to you, I will follow this case personally and report every single word written by you, Also we appreciate your comments to take actions and offer a better experience to our guest. We will work harder to offer a better experience to our guests and care every little detail. We hope you give us the opportunity to treat you as you deserve.
5 out of 5
Recommended
for Business Travelers
by Kevin from Chicago

Great place to stay.

Posted Apr 21, 2015 on Hotels
Excellent hotel. Kind of poor neighborhood. I was surprised to find such a nice hotel in this part of town.
Comment from Hotel Management
Jun 27, 2015 by Omar Hernandez, Hotel Management
Thank you for taking the time to write a review of your visit to our hotel. I am happy to read that you enjoyed staying with us during your visits to Mexico City, and that you take advantage of our privileged location. We will be pleased to serve you again when your travels bring you back to our city.
5 out of 5
Recommended
for Families
by joanne from Oaxaca / vancouver island

Wanna go back sooooon.......

Posted Apr 4, 2015 on Hotels
Absolutely lovely!!!! Staff wonderful, courteous, friendly, efficient Powerful shower, mattress awesome Loved the treat so much, I didn't leave the hotel!!!
Comment from Hotel Management
Jun 27, 2015 by Omar Hernandez, Hotel Management
First of all I want to thank you for taking the time to write a review of your recent visit to our property. I am happy to read that your stay in general, was excellent. And it is also important to know that our team members were friendly and attentive. Guests feedback is truly important to improve our services. Thank you again for your comments. We will be pleased to welcome you back during your next visit to our country.
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Y luego

Posted Mar 28, 2015 on Hotels
La gente del hotel muy amable todos bien pero la verdad no esta cerca del aeropuerto son como 15 a 20 minutos lejos y deben llevarte por una camioneta. La zona no muy bien pero tienes todo cerca como restaurantes o la estación del metro bus en la esquina.
Comment from Hotel Management
Jun 27, 2015 by Omar Hernandez, Hotel Management
Es un placer ponerme en contacto con usted y me agrada saber que la ubicación de nuestro hotel le fue útil, de igual manera es un gusto leer que nuestro staff en general le ofreció un gran servicio, el trafico de la ciudad de México algunas veces nos retrasa un poco en los tiempos de traslado por lo cual le pido una disculpa respecto a ese detalle.
4 out of 5
Recommended
for Business Travelers
by A verified traveler from Orlando, Fl

Very close to the airport and shopping plaza

Posted Mar 12, 2015
Pros: Trips to the airport and to the shopping plaza were FREE as many times as you needed.
Cons: SEWER PLEASE, and safety box.
Location: Tezontle Plaza, so convenient within walking distance, movie theater, walmart, sam's club, pharmacies, and highend department stores.
Personnel was pleasant and attentive, the only complaint I have is the strong foul odor from the sewer coming from the bathroom, since bathroom at the hotel didn't have a door it was hard not to smelled the strong odor at night. Also food at the restaurant was not the best just OK.
Comment from Hotel Management
Apr 25, 2015 by Jesús Guest Assistant, Hotel Management
First of all let me thank you for taking the time to write a review of your recent stay at our hotel. We are happy to read that you took advantage of our privileged location close to Parque Tezontle Shopping Mall. we really sorry about the details happened to you; we appreciate your comments to take actions and offer a better experience to our guest. Again, thank you for sharing your experience and it will be a pleasure to welcome you back during your next visit to Mexico City.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 9, 2015
Cons: ponerle tapitas a las coladeras que quedan por fuera de la tina
todo muy bien. a mi esposo le encantaron las galletas de recibimiento.
Comment from Hotel Management
Apr 25, 2015 by Jesus Gest Assistant, Hotel Management
Thank you for taking the time to write a review of your recent visit to our property. Your comments are really important for us, because they help us in improving our services. I am happy to read that in general, your stay with us was good. Thank you again for your feedback, we hope to welcome you back soon during your next visit to our city.
5 out of 5
Recommended
for Couples
by mariano from Merida

Excelente hotel en todo

Posted Mar 7, 2015 on Hotels
Excelente todos muy amaables
Comment from Hotel Management
Jun 27, 2015 by Omar Hernandez, Hotel Management
First of all I want to thank you for taking the time to write a review of your recent visit to our property. I am happy to read that your stay in general, was excellent. And it is also important to know that our team members were friendly and attentive. Guests feedback is truly important to improve our services. Thank you again for your comments. We will be pleased to welcome you back during your next visit to our country.
4 out of 5
Recommended
for Families
by Ramon

This traveler left a rating score only Posted Mar 3, 2015 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler from Kamloops, BC

Great overnight hotel

Posted Mar 2, 2015
Pros: Modern and clean
Location: Poor
Very good hotel in a somewhat sketchy location. Seems a bit far from the Airport but the shuttle arrived as arranged and we were there within 15-20 minutes. Great staff; clean, modern and very comfortable
Comment from Hotel Management
Mar 6, 2015 by Omar Hernandez, Hotel Management
It’s wonderful to know that the cleanliness of your room were up to your expectations, our main priority iis the comfort of our guest and to fill their necessities. We are proud to know that housekeeping and our staff were helpful and attentive during your stay. We look forward to welcome you back to DoubleTree by Hilton Mexico City Airport Area with our warm crispy chocolate cookie next time you visit our City.