Ratings based on 64 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
95% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very good and friendly hotel

Posted Aug 23, 2014
Very good and friendly hotel. This is enough to say about this hotel. I enjoyed my 2 nights there. thank you
Comment from Hotel Management
Aug 26, 2014 by Omar Hernandez, Hotel Management
Thanks for your comments. We will still work hard to offer you a better experience.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 19, 2014
Pros: The staff is very friendly and the restaurant is good
Cons: When the front desk helps the guests to call a taxi they should call a profeesional taxi driver not an amateur who does not know the city very well
Location: Location is not very good and as we were told not very safe
A very good hotel in a not very good area. Not that close to the airport as you might guess from the words "airport zone"
Comment from Hotel Management
Aug 25, 2014 by Omar Hernandez, Hotel Management
Thanks for your comments and your stay at DoubleTree by Hilton
5 out of 5
Recommended
for Business Travelers
by A verified traveler from san diego

very good hotel! recommended

Posted Jul 23, 2014
Pros: very good service, excellent room. lots of services are given including by the price
Cons: nothing
Location: near the airport.
iv'e stayed only one night, between my flights in Mexico, but i really recommend about it- very nice staff, clean room, comfort bed, high-quality .
Comment from Hotel Management
Jul 25, 2014 by Omar Hernandez, Hotel Management
I’m glad to contact you, and we thank your stay in DoubleTree by Hilton Mexico City Airport Area.
5 out of 5
Recommended
for Everyone
by A verified traveler

It was very clean the staff very friendly

Posted Jul 11, 2014
The staff was very friendly they go out of there way to help. The taxi service was very good. The driver Jorge was professional and new how to get us what we needed. I will stay there again on my rest of trips.
Comment from Hotel Management
Jul 25, 2014 by Omar Hernandez, Hotel Management
I’m glad to contact you, and we thank your stay in DoubleTree by Hilton Mexico City Airport Area.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very brief stay in Mexico City.

Posted Jun 29, 2014
We had an overnight layover in Mexico City. Our flight landed in the late evening and we had to catch a flight very early the next morning. The hotel shuttle was waiting for us just where they said they would. All the staff was very attentive. We had a very nice dinner in the hotel restaurant, and the room was extremely comfortable and pleasant. We got our wake-up call and the shuttle took us back to the airport in the morning. So our visit was brief but very pleasant.
Comment from Hotel Management
Jul 10, 2014 by Omar Hernandez, Hotel Management
Thanks for your stay, follow us on Facebook and Twitter for further promos .
5 out of 5
Recommended
for Everyone
by A verified traveler

best stay in mex in 12 years

Posted Jun 28, 2014
Pros: you have things to do and walk around, room is very big, big bathroom, strong water pressure, and very very clean
Cons: wifi speed, good but not great
Location: its in a lower middle class area, but very safe, tons of things and local stores to see walk to, BIG shopping center very close by, and several rest,
very pleasant everyone was trying to help, never heard an objection to a request on the contrary if there was a problem they tried to find a solution. i have been going to Mexico city for 13 years and by far is my best experience, the area is a lower middle class neigborhood, but very safe, that meant you had plenty of things to do to walk arround, places to eat, buy groceries or a present, also a large shopping center is across and hotel will take you there other hotels are in very nice areas, but nothing to do close by, others we staid by the airport or at the airport are just as nice, but rooms and bathrooms are very small, this hotel has a good balance and they will take you back and forth to the irport and other areas nearby. airport ride is about 10 minutes, more in trafic
Comment from Hotel Management
Jul 9, 2014 by Omar Hernandez, Hotel Management
Thanks for your stay at DoubleTree by Hilton Mexico City Airport Area
4 out of 5
Recommended
for Everyone
by Steamedrice from Sydney

Good hotel between city & airport

Posted Jun 11, 2014
Pros: It was comfortable & the staff were welcoming. The hotel provided free shuttle service to & from the airport
Location: Not a great immediate location but OK access to city sights
We only had a one night stopover on our way home but found the hotel very comfortable .
Comment from Hotel Management
Jul 10, 2014 by Omar Hernandez, Hotel Management
Thanks for your stay at DoubleTree by Hilton Mexico City Airport Area
5 out of 5
Recommended
for Everyone
by Paul from Denver

late arrival and early departure...

Posted May 31, 2014
Staff was very helpful from airport pick up to return 12 hours later..Front Desk was good and room was excellent.
Comment from Hotel Management
Jul 9, 2014 by Omar Hernandez, Hotel Management
Thanks for your stay at DoubleTree by Hilton Mexico City Airport Area
3 out of 5
Recommended
for Overnight Stay Before Destination
by Vicki from Mexico city

Clean and comfortable but not airport close.

Posted May 13, 2014 on Hotels.com
Hotel was Hilton standard but definitely not close to airport if you arrived during week with trafffic. I could see where it might take an hour to get to hotel during weekdays. Saturday it took 20 minutes to get there and Sunday morning 10 minutes back to airport with no traffic. Also you have to call to arrange have their private cab pick you up and they only offer service on the hour - not half hour - so you might be waiting curbside. As a single female traveler the neighborhood is not one that you feel comfortable walking around in - quite the contrary- so you're left with their restaurant as your food source. The staff were very friendly and helpful. Rooms clean and comfortable.
Comment from Hotel Management
Sep 13, 2014 by Omar Hernandez, Hotel Management
Thanks for your stay at DoubleTree by Hilton Mexico City Airport Area
Comment from Hotel Management
Sep 13, 2014 by Omar Hernandez, Hotel Management
Thanks for your stay at DoubleTree by Hilton Mexico City Airport Area
5 out of 5
Recommended
for Everyone
by A verified traveler from calgary,ab

Excellent hotel!

Posted May 3, 2014
I stayed here for two nights. The staff went out of their way to be friendly and helpful. Was a bit far from main attractions but with the help of staff and taxi service at the hotel it wasn't a big deal. Room was very clean and modern. Would definitely stay here again!
Comment from Hotel Management
Jul 10, 2014 by Omar Hernandez, Hotel Management
Thanks for your stay at DoubleTree by Hilton Mexico City Airport Area