Standard Room, 2 Double Beds | View from room

Reviews of Emporio Reforma

3.5 out of 5
Emporio Reforma
Mexico City

Reviews

8.6

Excellent

Rating 10 - Excellent. 546 out of 1010 reviews" "
Rating 8 - Good. 303 out of 1010 reviews" "
Rating 6 - Okay. 85 out of 1010 reviews" "
Rating 4 - Poor. 40 out of 1010 reviews" "
Rating 2 - Terrible. 36 out of 1010 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Armando, San Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small room.
Stayed 1 night in Mar 2024
Response from Liliana S on Mar 7, 2024
Estimado Armando, muchas gracias por sus comentarios, nos da gusto saber que ha disfrutado su estancia con nosotros, a nombre de todos los que laboramos en este hotel reciba un cordial saludo. Esperamos tenerle pronto de regreso.

10/10 Excellent

Ben

Stayed 3 nights in Feb 2024
Response from Liliana S on Mar 20, 2024
Estimado Ben, muchas gracias por sus comentarios, nos da gusto saber que ha disfrutado su estancia con nosotros, a nombre de todos los que laboramos en este hotel reciba un cordial saludo. Esperamos tenerle pronto de regreso.

4/10 Poor

Juan

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Liliana S on Feb 27, 2024
Estimado Juan, me apena saber que su estancia no fue placentera, si hubiera algún comentario nos ayudaría para poder trabajar en nuestras áreas de oportunidad, espero nos brinde de nuevo la oportunidad de atenderle en esta su casa.Le ofrezco una disculpa y me reitero a sus órdenes.

10/10 Excellent

Ben

Stayed 1 night in Feb 2024
Response from Liliana S on Feb 24, 2024
Estimado Ben, muchas gracias por sus comentarios, nos da gusto saber que ha disfrutado su estancia con nosotros, a nombre de todos los que laboramos en este hotel reciba un cordial saludo. Esperamos tenerle pronto de regreso.

8/10 Good

Martin

Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2024
Response from Liliana S on Feb 23, 2024
Estimado Martin, muchas gracias por sus comentarios, nos da gusto saber que ha disfrutado su estancia con nosotros, a nombre de todos los que laboramos en este hotel reciba un cordial saludo. Esperamos tenerle pronto de regreso.

10/10 Excellent

Sergio

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hidden gem!!
Stayed 4 nights in Feb 2024
Response from Liliana S on Feb 20, 2024
Dear Sergio, thank you very much for your comments, we are glad to know that you enjoyed your stay with us, on behalf of all of us who work in this hotel receive a cordial greeting. We hope to have you back soon.

8/10 Good

Mauricio

Traveled with family
Nos quedamos 5 dias en el hotel. Para el turista la ubicación del hotel es muy buen, las condiciones del hotel son buenas pero hay algunos detalles que pueden mejorara. Lo que lo hace excelente es las personas que trabajan alli, son muy amables.
Stayed 5 nights in Feb 2024
Response from Liliana S on Feb 20, 2024
Estimado Mauricio, muchas gracias por sus comentarios, nos da gusto saber que ha disfrutado su estancia con nosotros, a nombre de todos los que laboramos en este hotel reciba un cordial saludo. Esperamos tenerle pronto de regreso.

10/10 Excellent

Diana

Liked: Property conditions & facilities
Just wonderful, I could find everything (dining, shopping, places of interest such as Museums, and other places of attraction) easily and close to the property.
Stayed 10 nights in Feb 2024
Response from Liliana S on Feb 20, 2024
Dear Diana, thank you very much for your comments, we are glad to know that you enjoyed your stay with us, on behalf of all of us who work in this hotel receive a cordial greeting. We hope to have you back soon.

2/10 Terrible

Hector

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
I had the worst experience with Staff member Placido, at this stay. He could not find my reservation under my name and all he kept asking for was a confirmation number. I did not have it on me but the reservation was fully paid for and under my name. He insisted that I had no reservation and I needed a confirmation number. I kept telling him that I did not have one but to look under my name and that I also booked 2 other reservations under my name the same week for other family members. Placido, pretty much throw his hands in the air and said their was no rooms available and I didn’t have a reservation. I had to book a different hotel for a lot more at the last minute, because he basically did not do his job, to find out the next day that I did have a reservation and still Placido, took no responsibility for dropping the ball.
Stayed 2 nights in Feb 2024
Response from Liliana S on Feb 15, 2024
Sr Sánchez con mucho gusto damos seguimiento, desde el comentario anterior estoy a sus ordenes para aclarar este punto, sabemos que fue el tema una confusión de su nombre, en ningún momento se negó por una mala actitud de mi compañero.Espero podamos ponernos en contacto para arreglar este inconveniente.

6/10 Okay

Santiago

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Air conditioner wasn’t working, there wasn’t much disposition from the staff to resolve the issue or provide alternative options such as a fan. Breakfast was good. Location is good. Facilities are old.
Stayed 3 nights in Feb 2024
Response from Liliana S on Feb 12, 2024
Dear Santiago,Thank you very much for your time dedicated to share your experience.Please accept our most sincere apologies for the inconveniences in your stay. Thank you very much for your feedback and your kind words.We reiterate our apologies for not meeting your expectation but please rest assured we are already working in making things better.

10/10 Excellent

Sergio

Stayed 1 night in Feb 2024
Response from Liliana S on Mar 20, 2024
Estimado Sergio, muchas gracias por sus comentarios, nos da gusto saber que ha disfrutado su estancia con nosotros, a nombre de todos los que laboramos en este hotel reciba un cordial saludo. Esperamos tenerle pronto de regreso.

10/10 Excellent

Pedro

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very friendly , the room is very confortable, clean , the carpet very clean and beautifull. Probably is just changed.
Stayed 3 nights in Jan 2024
Response from Liliana S on Jan 29, 2024
Dear Pedro, thank you very much for your comments, we are glad to know that you enjoyed your stay with us, on behalf of all of us who work in this hotel receive a cordial greeting. We hope to have you back soon.

10/10 Excellent

Daniela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me encanta la ubicación, es fenomenal.
Stayed 2 nights in Jan 2024
Response from Liliana S on Jan 29, 2024
Estimada Daniela, muchas gracias por su calificación, nos da gusto saber que ha disfrutado su estancia con nosotros, a nombre de todos los que laboramos en este hotel reciba un cordial saludo. Esperamos tenerle pronto de regreso.

8/10 Good

Marcela, El Paso

Traveled with group
Liked: Staff & service, amenities
El personal fue excelente muy atento y amable, le falta un poco más de limpieza al hotel, el baño tenía moho en la regadera, fuera de eso estuvimos muy a gusto.
Stayed 5 nights in Jan 2024
Response from Liliana S on Jan 22, 2024
Estimada Marcela, muchas gracias por su calificación, nos da gusto saber que ha disfrutado su estancia con nosotros, a nombre de todos los que laboramos en este hotel reciba un cordial saludo. Trabajaremos en el punto de limpieza para seguir creando excelentes experiencias. Esperamos tenerle pronto de regreso.

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Everyone and everything was great
Stayed 2 nights in Jan 2024
Response from Liliana S on Jan 9, 2024
Dear Juan, thank you very much for your comments, we are glad to know that you enjoyed your stay with us, on behalf of all of us who work in this hotel receive a cordial greeting. We hope to have you back soon.

10/10 Excellent

Edith

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy agradable nuestra estancia en el hotel. Todos muy amables, excelente servicio. El hotel está en una muy buena ubicación y con accesos al metro ha a unos cuantos pasos. Puede uno caminar fácilmente al ángel y a la alameda central.
Stayed 6 nights in Dec 2023
Response from Liliana S on Jan 3, 2024
Estimada Edith, muchas gracias por su calificación, nos da gusto saber que ha disfrutado su estancia con nosotros, a nombre de todos los que laboramos en este hotel reciba un cordial saludo. Esperamos tenerle pronto de regreso.

2/10 Terrible

Ramesh

Stayed 1 night in Dec 2023
Response from Liliana S on Jan 19, 2024
Estimado Ramesh, le agradezco el tiempo que tomo para calificar nuestros servicios, si pudiera ayudarme con mayor información se lo agradecería para poder trabajar en ello.Espero nos brinde la oportunidad de atenderle de nuevo en esta su casa.

10/10 Excellent

Alejandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Liliana S on Feb 6, 2024
Estimada Alejandra, muchas gracias por su calificación, nos da gusto saber que ha disfrutado su estancia con nosotros, a nombre de todos los que laboramos en este hotel reciba un cordial saludo. Esperamos tenerle pronto de regreso.

10/10 Excellent

Juan

Traveled with partner
Liked: Cleanliness, staff & service
Rooms are small
Stayed 5 nights in Dec 2023
Response from Liliana S on Dec 24, 2023
Dear Juan, thank you very much for your comments, we are glad to know that you enjoyed your stay with us, on behalf of all of us who work in this hotel receive a cordial greeting. We hope to have you back soon.

4/10 Poor

Carmen

Traveled with family
Liked: Cleanliness, staff & service
Central. When we reserved the room, we ask for two adults. I expected twin beds, but got a small matrimonial bed in a very small room. Had a hard time convincing the manager to change the room. he finally agree to do so for additional charge. No tub-which was acceptable. That versus claustrophobia with the first room. Then a while later I was asked to move to another room because they needed that room for a disabled person. Again, I accepted. This spoiled my experience with the Emporio Reforma. But, for future clients, they customer should make sure they have the right size beds and that they don't end up in a reduced space or beds. Will I go back to the Emporio? Yes.
Stayed 3 nights in Dec 2023
Response from Liliana S on Dec 24, 2023
Dear Carmen, thank you very much for your feedback.I apologize for what happened, we are working on these details to improve the experience of our guests.I hope you give us the opportunity to serve you again.

10/10 Excellent

Rafael

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Liliana S on Dec 11, 2023
Estimado Rafael, muchas gracias por su calificación, nos da gusto saber que ha disfrutado su estancia con nosotros, a nombre de todos los que laboramos en este hotel reciba un cordial saludo. Esperamos tenerle pronto de regreso.

10/10 Excellent

Daniela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Aparte de la excelente ubicación me encantó la pasta! :)
Stayed 2 nights in Dec 2023
Response from Liliana S on Dec 11, 2023
Estimada Daniela, muchas gracias por su calificación, nos da gusto saber que ha disfrutado su estancia con nosotros, a nombre de todos los que laboramos en este hotel reciba un cordial saludo. Esperamos tenerle pronto de regreso.

10/10 Excellent

Lorenzo

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Liliana S on Dec 11, 2023
Estimado Lorenzo, muchas gracias por su calificación, nos da gusto saber que ha disfrutado su estancia con nosotros, a nombre de todos los que laboramos en este hotel reciba un cordial saludo. Esperamos tenerle pronto de regreso.

8/10 Good

Irina

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Medium class hotel. But with very nice staff! Food in the buffet was great! My single room was small but clean!
Stayed 2 nights in Dec 2023
Response from Liliana S on Dec 11, 2023
Dear Irina, thank you very much for your comments, we are glad to know that you enjoyed your stay with us, on behalf of all of us who work in this hotel receive a cordial greeting. We hope to have you back soon.

10/10 Excellent

Luz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ubicación
Stayed 1 night in Dec 2023
Response from Liliana S on Dec 6, 2023
Estimada Luz, muchas gracias por su calificación, nos da gusto saber que ha disfrutado su estancia con nosotros, a nombre de todos los que laboramos en este hotel reciba un cordial saludo. Esperamos tenerle pronto de regreso.

10/10 Excellent

Nancy

Liked: Amenities, property conditions & facilities
This is lovely hotel . It feels very European .
Stayed 1 night in Nov 2023
Response from Liliana S on Dec 1, 2023
Dear Nancy, thank you very much for your comments, we are glad to know that you enjoyed your stay with us, on behalf of all of us who work in this hotel receive a cordial greeting. We hope to have you back soon.

10/10 Excellent

Guadalupe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Liliana S on Dec 24, 2023
Estimada Guadalupe, muchas gracias por su calificación, nos da gusto saber que ha disfrutado su estancia con nosotros, a nombre de todos los que laboramos en este hotel reciba un cordial saludo. Esperamos tenerle pronto de regreso.

10/10 Excellent

Lawrence Don and

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spent another week at hotel Emporio Reforma . Beautiful historic building. Friendly staff, housekeeping Edith, Reservation Director Martin, Bellboys Ramon, Oscar, Fernando. Very friendly Dining room staff and main desk employees. Always a positive experience each visit.
Stayed 7 nights in Nov 2023
Response from Liliana S on Dec 1, 2023
Dear Lawrence, thank you very much for your comments, we are glad to know that you enjoyed your stay with us, on behalf of all of us who work in this hotel receive a cordial greeting. We hope to have you back soon.

8/10 Good

Gloria

Stayed 3 nights in Nov 2023
Response from Liliana S on Dec 24, 2023
Estimada Gloria, muchas gracias por su calificación, nos da gusto saber que ha disfrutado su estancia con nosotros, a nombre de todos los que laboramos en este hotel reciba un cordial saludo. Esperamos tenerle pronto de regreso.

10/10 Excellent

Marco

Traveled with family
Good place to walk and easy transportation
Stayed 4 nights in Nov 2023
Response from Liliana S on Dec 1, 2023
Dear Marco, thank you very much for your comments, we are glad to know that you enjoyed your stay with us, on behalf of all of us who work in this hotel receive a cordial greeting. We hope to have you back soon.

10/10 Excellent

marco Antonio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i like the place to quite but the transportation to the airport was no good the all
Stayed 5 nights in Nov 2023
Response from Liliana S on Dec 1, 2023
Dear Marco, thank you very much for your comments, we are glad to know that you enjoyed your stay with us, on behalf of all of us who work in this hotel receive a cordial greeting. We hope to have you back soon.

10/10 Excellent

Marco

Traveled with family
Love this hotel,good price and awesome breakfast
Stayed 1 night in Nov 2023
Response from Liliana S on Nov 25, 2023
Dear Marco, thank you very much for your comments, we are glad to know that you enjoyed your stay with us, on behalf of all of us who work in this hotel receive a cordial greeting. We hope to have you back soon.

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Liliana S on Nov 22, 2023
Estimado Hector, muchas gracias por su calificación, nos da gusto saber que ha disfrutado su estancia con nosotros, a nombre de todos los que laboramos en este hotel reciba un cordial saludo. Esperamos tenerle pronto de regreso.

4/10 Poor

Isaac

Disliked: Cleanliness, staff & service, property conditions & facilities
Had issues checking in, very strict and to many rules. Rooms are old and smell musty, everything closes early and front counter staff take very long to check people in because they have a lot of issues with reservations. Usually they have one person working at a time. Will not stay again.
Stayed 3 nights in Nov 2023
Response from Liliana S on Nov 22, 2023
Dear Isaac, thank you very much for your time dedicated to share your experience,We appreciate your feedback and please be sure that your comments will be transmitted to the departments to work on them immediately. We look for another opportunity to serve you better in the nearest futurePlease accept our most sincere apologies for the inconveniences in your stay. Our Executives Housekeeper has taken note of this and will make sure it is not happening again. Thank you very much for your feedback and your kind words.We reiterate our apologies for not meeting your expectation but please rest assured we are already working in making things better.

8/10 Good

Maria

Traveled with family
Liked: Staff & service
Stayed 2 nights in Nov 2023
Response from Liliana S on Nov 13, 2023
Estimada María, muchas gracias por su calificación, nos da gusto saber que ha disfrutado su estancia con nosotros, a nombre de todos los que laboramos en este hotel reciba un cordial saludo. Esperamos tenerle pronto de regreso.

10/10 Excellent

valeria

Everything clean the staff very nice
Stayed 1 night in Nov 2023
Response from Liliana S on Nov 13, 2023
Dear Valeria, thank you very much for your comments, we are glad to know that you enjoyed your stay with us, on behalf of all of us who work in this hotel receive a cordial greeting. We hope to have you back soon.

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always stay at the Emporio, is a Family Hotel
Stayed 1 night in Nov 2023
Response from Liliana S on Nov 7, 2023
Dear Roberto, thank you very much for your comments, we are glad to know that you enjoyed your stay with us, on behalf of all of us who work in this hotel receive a cordial greeting. We hope to have you back soon.

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Liliana S on Nov 7, 2023
Estimado Marío, muchas gracias por su calificación, nos da gusto saber que ha disfrutado su estancia con nosotros, a nombre de todos los que laboramos en este hotel reciba un cordial saludo. Esperamos tenerle pronto de regreso.

8/10 Good

marissa

Traveled with partner
Liked: Cleanliness, amenities
Great small hotel everything great but the first night the ac in our room made to much noise they gave us another room the next day one day they didn’t leave towels and when I called housekeeping they took almost two hrs to take them
Stayed 4 nights in Oct 2023
Response from Liliana S on Oct 28, 2023
Dear Marissa, thank you very much for your comments, we are glad to know that you enjoyed your stay with us, on behalf of all of us who work in this hotel receive a cordial greeting. We hope to have you back soon.

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Liliana S on Oct 28, 2023
Estimada Mónica, muchas gracias por su calificación, nos da gusto saber que ha disfrutado su estancia con nosotros, a nombre de todos los que laboramos en este hotel reciba un cordial saludo. Esperamos tenerle pronto de regreso.

10/10 Excellent

Rudy

Traveled with group, Traveled with family
Liked: Amenities
Very clean hotel and great staff!!
Stayed 3 nights in Oct 2023
Response from Liliana S on Oct 28, 2023
Dear Rudy, thank you very much for your comments, we are glad to know that you enjoyed your stay with us, a name from all of us who work at this hotel receive a cordial greeting. We hope to have you back soon.

10/10 Excellent

ARNALDO

Liked: Cleanliness, staff & service, property conditions & facilities
Excelentes condiciones y trato inmejorable.Deberian incluirse platos internacionales en el menu por la gran cantidad de turistas
Stayed 3 nights in Oct 2023
Response from Liliana S on Oct 28, 2023
Estimado Arnaldo, un placer leer estos comentarios, nos da gusto saber que ha disfrutado su estancia con nosotros, a nombre de todos los que laboramos en este hotel reciba un cordial saludo. Esperamos tenerle pronto de regreso.

10/10 Excellent

Jesus

Traveled with family
Liked: Staff & service
The location is safe and among of many options, dining, entertaining, transportation, etc
Stayed 8 nights in Oct 2023
Response from Liliana S on Oct 23, 2023
Dear Jesus, thank you very much for your comments, we are glad to know that you enjoyed your stay with us, a name from all of us who work at this hotel receive a cordial greeting. We hope to have you back soon.

10/10 Excellent

Pablo, Drexel Hill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Siempre es un placer estar de vuelta en este hotel
Stayed 1 night in Oct 2023
Response from Liliana S on Oct 23, 2023
Estimado Pablo, un placer leer estos comentarios, nos da gusto saber que ha disfrutado su estancia con nosotros, a nombre de todos los que laboramos en este hotel reciba un cordial saludo. Esperamos tenerle pronto de regreso.

4/10 Poor

Jesus Angel

Traveled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 1 night in Oct 2023
Response from Liliana S on Oct 23, 2023
Estimado Jesus Ángel, me apena saber que no fue de su agrado la estancia con nosotros, si me pudiera ayudar con mayor información para trabajar nuestras areas de oportunidad me ayudaría mucho a mejorar.No me despido, quedo a sus órdenes.

10/10 Excellent

Javier

Stayed 2 nights in Sep 2023
Response from Liliana S on Oct 16, 2023
Estimado Javier, muchas gracias por sus comentarios, nos da gusto saber que ha disfrutado su estancia con nosotros, a nombre de todos los que laboramos en este hotel reciba un cordial saludo. Esperamos tenerle pronto de regreso.

6/10 Okay

Luis Raul Alvarez

Traveled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Walking distance to Attractions.
Stayed 4 nights in Aug 2023
Response from Liliana S on Aug 31, 2023
Dear Luis Raul, thank you very much for your comments, we are glad to know that you enjoyed your stay with us, on behalf of all of us who work in this hotel receive a cordial greeting. We hope to have you back soon.

10/10 Excellent

Griselda

Liked: Staff & service, property conditions & facilities
They are amazing, great customer service, friendly and attentive. The installations are good and clean.
Stayed 1 night in Aug 2023
Response from Liliana S on Aug 21, 2023
Dear Griselda, thank you very much for your comments, we are glad to know that you enjoyed your stay with us, on behalf of all of us who work in this hotel receive a cordial greeting. We hope to have you back soon.

8/10 Good

Leticia

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
The area is nice, a bit too gentrified though. The hotel room was outdated, but it did have a/c. The tiles in the bathroom were lifting, the tub was dirty and the water from the shower head hit everywhere except down on you. The staff was friendly.
Stayed 2 nights in Jul 2023
Response from Liliana S on Jul 25, 2023
Dear Leticia,Thank you very much for share your experience,We appreciate your feedback and please be sure that your comments will be transmitted to the departments to work on them inmediately. We look for another opportunity to serve you better in the nearest futurePlease accept our most sincere apologies for the inconveniences in your stay. Thank you very much for your feedback and your kind words.We reiterate our apologies for not meeting your expectation but please rest assured we are already working in making things better.

10/10 Excellent

Teresa, Beaumont

Liked: Cleanliness, staff & service, property conditions & facilities
Buena ubicación, limpio, personal amigable
Stayed 4 nights in Jul 2023
Response from Liliana S on Jul 10, 2023
Estimada Teresa, muchas gracias por sus comentarios, nos da gusto saber que ha disfrutado su estancia con nosotros, a nombre de todos los que laboramos en este hotel reciba un cordial saludo. Esperamos tenerle pronto de regreso.