Ratings based on 887 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
91% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler from Guagalajara, Mexico

Excellent location but too old rooms

Posted Sep 19, 2014
Pros: Location
Cons: Room desing/ bed sheets
Location: 1 block from Angel de la Independencia
Nice for short stays, the hotel needs a modernization process. Staff is very kind.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, good hospitality

Posted Sep 14, 2014
Pros: Breakfast buffet good
Location: Near Reforma avenue and pink zone.
Confort room, but the bathroom desing shower and problems wit toilet
3 out of 5
Recommended
for Everyone
by A verified traveler

not bad hotel

Posted Sep 5, 2014
in a good location, about 10 mins walking to the metro, their staff is very friendly and helpful, the appearance of the hotel looks great, the room is clean, their bed is comfortable but our bathroom's shower sprayer is very hard to use, and internet kept cutting off.
3 out of 5
Recommended
for Business Travelers
by A verified traveler from Bogotá D.C.

Booking Confusion

Posted Sep 2, 2014
Pros: Very well located near to Angel on Reforma avenue.
Cons: internet services.
Location: well located at the heart of México City and in the Zona Rosa area. plenty of museums and restaurants nearby. not very secure for arriving at night.
I booked, initially, 2 nights. then I decided to stay longer for 6 more nights. When I went with my request to the front desk they offered a slight more expensive fare per night. Later they told to me to do it via Expedia.com where it was really impossible to obtain additional nights. In general the Hotel is good but right now doing some reforms an noisy during day.
5 out of 5
Recommended
for Everyone
by A verified traveler

STAFF

Posted Aug 28, 2014
STAYED HERE FOR YEARS WHEN I WAS WORKING. THIS STAY WAS JUST A VACATION TO TAKE MY WIFE TO THE PLACES AND SIGHTS THAT I USED TO TELL HER ABOUT FOR YEARS. LAZZARO IS THE BEST CONSIGLERE I EVER HAD.
4 out of 5
Recommended
for Everyone
by A verified traveler from California

Great time.

Posted Aug 27, 2014
Pros: location, free Wi-Fi, free breakfast
Cons: the lighting in the rooms and in the hall way.
Location: Near Reforma street and Zona Rosa. excellent restaurants near the hotel
The rooms are clean and free Wi-Fi . the breakfast buffet was excellent.
3 out of 5
by A verified traveler

Posted Aug 25, 2014
this hotel needs a little more attention on the manteinance there were issues with the bathtub , and the air conitioner.
1 out of 5
by A verified traveler from salt lake city

Bad mojo

Posted Aug 22, 2014
Pros: Great coffee shop nearby. The mattress was very comfortable, but the bedding was old and scratchy.
Cons: Don't charge for bottled water. I've stayed at a number of hotels in Mexico City and this is the first time I've been charged for water.
Location: Great neighborhood during the day. Red-light district at night.
I swear my room was possessed. I kept waking up to something touching me. The phone in my room would ring every night at 3:00 am. One night I almost went and slept in a chair in the lobby. It was bizarre. I've never experienced anything like it.
5 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Perfect Place

Posted Aug 14, 2014
Pros: Room was very clean and the bed was very comfortable.
For the last 3 years, every time I visit Mexico City, I have stayed at the Galeria Plaza Reforma. This hotel is in the middle of Mexico City. Everything is in walking distance and plenty of restaurants near by. The staff at the hotel are very professional. Highly recommend this place. I will be staying there again in March 2015.
4 out of 5
Recommended
for Everyone
by A verified traveler from Austin, TX

Nice, safe, convenient!

Posted Aug 12, 2014
The hotel is in a great area just off the Reforma. Many dining options within walking distance. Cool shopping and bars nearby. Easy access to taxis, turibus, metro. Concierge and staff very helpful and friendly. Room was nice enough, bathroom could use some bleach to get rid of mildew, very comfy bed, hotel bar is nice, restaurant breakfast buffet was fine. Would stay again.