Ratings based on 900 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
98% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Wunderschönes Hotel!

Posted Jul 26, 2015
Super Hotel in sehr guter Lage. Eine kühles Getränk auf der Dachterrasse und auf den Zocalo schauen. Toller Service. Wunderschöne Architektur. Riesige Zimmer.
3 out of 5
Recommended
for Everyone
by A verified traveler from NY

I loved the hotel but not the staff

Posted Jul 18, 2015
Pros: location
Cons: Stop asking for tips you will end up making more money.
This is the old hotel with old charm and beautiful architecture. Rooms are big and well maintained. With staff you have a constant feeling that they are trying to take you for everything you got. Do not a accept any offers of help it will cost you triple. It's ok to make money but its not OK to take advantage of anyone.
Comment from Hotel Management
Jul 21, 2015 by Guest Service Manager, Hotel Management
Thank you very much for your comment, we are glad that the Art Nouveau style of our hotel was to your liking We also appreciate the observations that you kindly share us We will follow up with the relevant areas to prevent such situations, which you may annoy you. Our priority is to provide personalized and attentive service, we look forward to your visit again and offer a better experience.
2 out of 5
by A verified traveler from mexivo

Very bad

Posted Jul 8, 2015
It was very noisy and it was not confortable. Anyway L don't want stay again.
Comment from Hotel Management
Jul 9, 2015 by Guest Service Manager, Hotel Management
We appreciate your comment, we regret that you have had these problems, we always strive to provide excellent service and keep our instalaicones in optimal conditions for you to have a pleasant and comfortable rest. We hope you give us another opportunity to provide a better experience.
5 out of 5
Recommended
for Everyone
by A verified traveler from Jacksonville, Florida

Beautiful historic Hotel in the best location.

Posted Jun 29, 2015
Pros: Location in historic area. Stained glass ceiling and iron railings and elevator are impressive.
Location: Numerous beautiful churches, shopping, sightseeing, palaces and cultural experiences. More things to do and see than we had time to do them all.
Excellent hotel with great service and restaurants.
Comment from Hotel Management
Jul 3, 2015 by Guest Service Manager, Hotel Management
Thank you very much for your comment, it will be a pleasure to have your visit again.
5 out of 5
Recommended
for Everyone
by A verified traveler

素晴らしい

Posted Jun 23, 2015
初宿泊だとベルボーイに話したところ、数分後にお祝いにとデザートをもってきてくれた。部屋も綺麗でサービスも行き届いたホテルです。
5 out of 5
Recommended
for Everyone
by A verified traveler

Right in the middle of town.

Posted Jun 22, 2015
Pros: Friendly helpful staff and historical appearance
Location: Hotel is in the central historical district of Mexico City, the area is lively and noisy all the time and there are many points of interest nearby
Just step out of the hotel and soak up a lively city.
Comment from Hotel Management
Jun 23, 2015 by Guest Service Manager, Hotel Management
Thank you for your kind remarks certainly we are in the heart of the city ready to guide you and to explore our city and enjoy the exclente service and exclusive amenities of our hotel. We hope to have your significant visit very soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from Brighton & Hove UK

Sublime hotel perfectly situated

Posted Jun 20, 2015
A sublime hotel set right in the heart of Mexico City. Everything is luxury and all the staff are fantastic. The architecture of the building itself is formidable and appropriately on the ‘tourist’ site seeing route. We were upgraded, both to correspond with our Expedia Elite status and also to protect ourselves from the noise of a formal wedding that carried on seemingly until the sun came up the next day, into a suite that, had it been on the Square side of the building, would have been everything that we would have wished for; but that would have been the cherry on the icing on the cake. The delightful concierge booked our trips extremely efficiently and, when one tour had a glitch, she took time and trouble to make up for the tour operator’s issue. We became daily evening residents of the outstanding restaurant/bar on the top floor overlooking the Square and, as hotel guests, we were always assured of a balcony table with the most exquisite (and generous) marguerites we had during our whole extended Mexico visit. I recommend this hotel without reservation. When Hurricane Blanca threatened the Baja Peninsular, and we modified our holiday, it was a huge shame that Gran Hotel was fully booked or we would have returned without a 2nd thought.
Comment from Hotel Management
Jun 23, 2015 by Guest Service Manager, Hotel Management
We really appreciate your kind comments and recommendation, as you mentioned we have a privileged location very close to main museums, restaurants and the most important we are just steps away from the Mexican Cathedral; besides at our hotel you will find a Tiffany stained glass ceiling from 1908, an impressive Louis XV-style chandelier in the entrance, panoramic elevators from the beginning of the 20th century. Our mission is to make you happy creating unique experiences, reflecting the strong commitment of each of us to provide excellent and exclusive service. For us it will be a pleasure to have your significant visit.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 19, 2015
The location is great for seeing the historic district.
Comment from Hotel Management
Jul 3, 2015 by Guest Service Manager, Hotel Management
Thank you very much for your kind comments, hope to visit son.
5 out of 5
Recommended
for Everyone
by A verified traveler

Close to many nice historic venues

Posted Jun 9, 2015
Very nice stay..would recomendamos to stay here. ..only bad part was when a waiter told us not to take some candy they had outside their restaurant. That was complementary anyways ..did get his name but is was this past sunday6/715...
Comment from Hotel Management
Jun 11, 2015 by Gerencia del Hotel, Hotel Management
Thank you very much for your comment, we are happy to have been to his liking your stay. Also we will follow up to its observation, for us is very important to provide excellent service. We hope your visit soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

The Gran Hotel de Cuidad De Mexico is a winner!

Posted Jun 8, 2015
Pros: Location, cleanliness and service.
We loved the hotel, location and service. We were walking distance to everything in the historic center. We had dinner at the Terrace Restaurant in the hotel with a view of the Zocalo and the Palacio National. I would highly recommend the hotel to others!
Comment from Hotel Management
Jun 11, 2015 by Gerencia del Hotel, Hotel Management
We appreciate your considerable comment and even as his recommendation. It is an honor to be recognized by our guests, we are committed to our warm service to make your stay a unique experience coupled with the big stage where we may have fond memories. It will be a pleasure to have a preference for your next visit.