Ratings based on 417 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
97% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Corpus Christi, tx.

Perfect hotel at downtown.

Posted Aug 17, 2014
Love the view, and super comfortable rooms. Super clean, and the staff very nice and kind.
Comment from Hotel Management
Aug 20, 2014 by Guestservice, Hotel Management
It was a pleasure to serve you and we are happy knowing that you enjoy our structure, as well we are a hotel where the time returns to creating an atmosphere of the Porfirian era in its glory, its great stained glass Tiffany us approaching the Art Noveau style at its finest. It is very good to know who had the opportunity to visit our restaurant "la terraza", which is surely the most spectacular view and blends elegance with excellent service and quality. I would love to be able to welcome you again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston

So beautiful!

Posted Aug 15, 2014
Elegant, affordable, excellent service... Just an amazing experience! Every single detail makes this hotel stand out. I couldn't believe how reasonably priced it was. So close to where the action is at too.
Comment from Hotel Management
Aug 20, 2014 by Guestservice, Hotel Management
Thank you for your specific words, it was a pleasure for us to assist you. Having the privilege of being located in one of the buildings with more history in the historic center of Mexico City, we care much facilities and preservation thereof in order to ensure that it always shine as the excellent example of beautiful architectural style "Art Nouveau" which is. Common is that our employees are always looking for the way to exceed our guest's expectations, since it is part of our commitment to high quality to them. Please consider to visit us again in the future as always will give us great pleasure welcome you
5 out of 5
Recommended
for Everyone
by A verified traveler

Superb location

Posted Aug 13, 2014
Pros: Location, staff were wonderful
Cons: There were no TV channels in English - not an issue for me though but perhaps for others.
Location: Right beside the zocalo - a superb location to see the military march early in the morning.
This hotel is a wonderful place to stay - such a great location and beautiful building.
Comment from Hotel Management
Aug 30, 2014 by Guestservice, Hotel Management
It is a great pleasure for us to know that we make a special moment as describing a highly successful and memorable experience. Likewise, we are delighted to know what special decoration like your room, which was designed specifically for special events. We feel very proud to know that you found helpful the assistance provided by the members of our staff. We look forward to welcoming you again as we are always happy to to seeing you again
5 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco

Great hotel in the heart of the historic district.

Posted Aug 4, 2014
Pros: Location, architecture, amenities
Cons: A better Wifi connection for the bossiness travelers
Location: Visit the nearby Downtown hotel and Azul restaurant
From the moment we stepped into this hotel we felt welcome: we were greeted with a glass of champagne, Mexican artisan chocolates and lots of friendly smiles. The room was well appointed and conformable. Later on we received a complimentary plate of fruits and cookies. The interior is a jewel, with stain glass ceilings, iron grand staircase and a huge Tiffany glass chandelier at the entry. We would definitely stay there when we come back to Mexico City!
Comment from Hotel Management
Aug 12, 2014 by Guestservice, Hotel Management
Thank you very much for your comments; we are pleased to know you enjoyed your stay with us. Gran Hotel Ciudad de Mexico is characterized not only for its exceptional service but for offering the most spectacular view of Zocalo of Mexico City. It will be a pleasure to receive you soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from Minneapolis, MN

Historic elegance

Posted Jul 28, 2014
Pros: The staff provides excellent and friendly service. The hotel has historic charm.
Location: The hotel is located in the heart of Mexico City. Many historic sites are within walking distance along with high end shopping.
This was second visit to this hotel. Truly a special place right in the heart of Mexico City.
4 out of 5
Recommended
for Everyone
by A verified traveler

Very pleasant hotel with great service.

Posted Jul 25, 2014
Most impressed with friendly helpful staff. Hotel is a gem.
5 out of 5
Recommended
for Everyone
by A verified traveler from Portland, OR

Great and Beautiful Hotel

Posted Jul 8, 2014
Perfect location in the Centro Historico. The hotel itself is beyond gorgeous. The staff is great.
Comment from Hotel Management
Jul 20, 2014 by Guestservice, Hotel Management
Thank you for your kindly comment, as you well mention Gran Hotel Ciudad de Mexico is considered one of the most beautiful and sumptuous buildings of the capital city, and a remarkable example of “Art Nouveau”. We are well known for this and for our unparalleled view of Zocalo of Mexico City from our “Terraza” restaurant. We will be happy to welcome you again.
4 out of 5
Recommended
for Everyone
by A verified traveler from a

Beautiful building

Posted Jul 7, 2014
Love to be close to many historic places. Staff was helpful
Comment from Hotel Management
Jul 21, 2014 by Guestservice, Hotel Management
We feel glad to know that you enjoyed your stay. As you kindly mention our hotel is an architectural jewel, a remarkable example of “Art Nouveau” and considered one of the most beautiful and sumptuous building of the capital city. Gran Hotel Ciudad de Mexico has a privilege location near the main attractions like Palace of Fine Arts, Metropolitan Cathedral, National Palace and all sort of museums. We hope we can have the opportunity to receive you in a near future, for us will be a pleasure to welcome you again
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Perfect to stay for a nice vacation

Posted Jul 1, 2014
no complaints, just perfect! Good experience. I definitely going back to this hotel on my next visit.
Comment from Hotel Management
Jul 2, 2014 by Guestservice, Hotel Management
Thank you very much for sharing your opinion about your recent stay with us. Gran Hotel Ciudad de Mexico is an historical building that enjoys offering our guests unique experiences through our architecture, designed rooms and exceptional service. Located in the heart of the historical centre, we will be always happy to help you before, during and after your stay. Come back soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Best hotel experience ever !

Posted Jun 29, 2014
Our stay at the Gran Hotel was truly amazing , the staff were very helpful and caring from the moment we arrived, we couldn't ask for a better location being in the city centre Zocolo . The rooms were immaculate and the house keeping staff gave attention to detail . We would like to give a special mention to Ricardo for going out of his way to be friendly and helpful , Javier and freddy for being the best bell boy's a hotel could ask for and also the staff in the upper restaurant especially the chef for his outstanding work :) Thanks a million Mark and Janelle from Australia
Comment from Hotel Management
Jul 2, 2014 by Guestservice, Hotel Management
It’s a pleasure to know you enjoyed every detail of your stay with us. Gran Hotel Ciudad de Mexico is committed to be a professional team happy to offer our guests unique experiences and quality in our service. We will send your kind mention of each of our employees. Thanks to you for giving us the pleasure of your visit, we hope to receive you again in a near future.