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Reviews of Hilton Mexico City Santa Fe

4.5 out of 5
Hilton Mexico City Santa Fe
Antonio Dovali Jaime No. 70, Mexico City

Reviews

9.2

Wonderful

Rating 10 - Excellent. 661 out of 932 reviews" "
Rating 8 - Good. 175 out of 932 reviews" "
Rating 6 - Okay. 49 out of 932 reviews" "
Rating 4 - Poor. 26 out of 932 reviews" "
Rating 2 - Terrible. 21 out of 932 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

elizabeth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me recomendaron un restaurante de cortes de bistec.caminamos como 10 minutos y todo muy seguro.El hotel está muy limpio y muy amable su servicio.por la noche fuimos al cine que conectaba al hotel.Es mi segunda vez hospedado aquí y vale la pena.
Stayed 1 night in Mar 2024
Response from Filiberto Diaz on Mar 25, 2024
Estimada Elizabeth me da muchismo gusto e saber que su estancia ha ido bien y que es la segunda vez que nos visita, por favor cualquier cosa adicional que requiera no dude en contactarnos, estamos a sus ordenes siempre!

10/10 Excellent

Phil, North Vancouver

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooftop pool was the reason we chose the Hilton Santa Fe. Needs more seating and the pool was freezing cold!
Stayed 1 night in Mar 2024
Response from Filiberto Diaz on Mar 25, 2024
Dear Phil thank you for your coments about your recent stay, we will take care about your comments and add more seating pleaces at the pool and of course check about the temperature.Hope to see you soon !

10/10 Excellent

regina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it
Response from Hilton Mexico City Santa Fe on Feb 21, 2024
Hi Regina!Thanks for your comments! We are looking forward to have you with us soon!

10/10 Excellent

Isabel De Los Angeles Arcas

Stayed 1 night in Feb 2024
Response from Filiberto Diaz on Mar 25, 2024
Isabel muchas gracias por tu calificacion, esperamos poder atenderte nuevamentre en un futuro no lejano.Saludos!

10/10 Excellent

Karol

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 5 nights in Jan 2024
Response from Filiberto Diaz on Feb 12, 2024
Estimada Karol le agradezco el tiempo que tomo para contestar nuestra encuesta, es grato saber que todo ha ido excelente, nos encantaria atenderle en el futuro.Saludos y nos vemos pronto!

10/10 Excellent

Gene

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Neighborhood
Stayed 4 nights in Jan 2024
Response from Hilton Mexico City Santa Fe on Feb 6, 2024
Hi Gene!We are glad you enjoyed your stay with us. We look forward to see you soon!

10/10 Excellent

Joseph

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Hilton Mexico City Santa Fe on Feb 6, 2024
Hi Joseph! We are glad you stayed with us. We are looking forward to see you soon.

10/10 Excellent

antonio

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Hilton Mexico City Santa Fe on Jan 3, 2024
Hola Antonio!Esperamos tu estancia con nosotros haya sido agradable!Te esperamos muy pronto.

10/10 Excellent

Edgar Horacio

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Filiberto Diaz on Jan 28, 2024
Estimado Edgar muchas gracias por su calificacion, nos da mucho gusto saber que su estancia ha sido excelente. Le envio un saludo y espero verle pronto con nosotros.

6/10 Okay

Colleen

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Hilton Mexico City Santa Fe on Jan 2, 2024
Hola Colleen!Esperamos la estancio con nosotros haya sido de tu agrado; trataremos de mejorar para ti!Esperamos verte muy pronto con nosotros!

4/10 Poor

Lourdes

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Mal servicio en front desk
Response from Hilton Mexico City Santa Fe on Feb 21, 2024
Hola Lourdes!Lamentamos que esto haya sido un problema durante tu estancia. Estaremos mejorando para ti!

8/10 Good

Colleen

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not convenient for local foods and markets, as Santa fe is is a segregated neighborhood. The hotel restaurant is overpriced and a huge disappointment. Yuk. Will not return.
Stayed 3 nights in Nov 2023
Response from Filiberto Diaz on Nov 21, 2023
Dear Mr Collen thank you for your comments, of course we will take action about it, we hope to have the chance to have you again as a guest to give yoy the travel experience that you deserve.

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For internationals coffee is very important and the hotel doesn’t have coffee until 7 it is late for that. Also not having wine available by the glass or running out at 7 pm is not acceptable.
Stayed 5 nights in Nov 2023
Response from Filiberto Diaz on Nov 21, 2023
Dear Juan thank you for your comments of couse im giving the information to our A y B Manager of course we will take action about it to give you a better experience on the future.

10/10 Excellent

Milagros

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service was excellent. Room service was great!
Stayed 2 nights in Nov 2023
Response from Filiberto Diaz on Nov 14, 2023
Dear Milagros thank you for share your experience with us im glad to know that everything was great. Hope to see you soon on a not distant future.

8/10 Good

Raymundo

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Hilton-centric, you will get what you expect from the American brand. I liked it all, except the location of the hotel. It’s on top of a mall within a very busy, inconvenient, corporate location. if you’re in cdmx for vacations, you’ll get a deal but will pay it all back because of the need to take taxis/ubers everywhere and drivers will be honest, they will cancel on you if and when they read, Santa Fe as a p/up or d/off. Oh yeah, they’re building a speed rail line and traffic is a nightmare. Perfect location and hotel if you’re visiting for business…
Stayed 4 nights in Oct 2023
Response from Filiberto Diaz on Nov 13, 2023
Dear Raymundo , thank yoy for share your experience with us, im glad to know that the hotel was of your liking hope to see yoy soon on a not distant future.

8/10 Good

regina

Liked: Amenities
Room service was not so good
Stayed 3 nights in Oct 2023
Response from Filiberto Diaz on Oct 30, 2023
Estimada Regina muchas gracias por sus comentarios, con gusto los hare llegar a nuestro check ejecutivo y le aseguro que los tomaremos muy en cuenta para mejorar sus futuras experiencias de viaje. Esperamos poder atenderle nuevamente en un futuro.

8/10 Good

Colleen, Oakland

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First night there was too much noise - we. had to change rooms. The staff were very accommodating!
Stayed 3 nights in Oct 2023
Response from Filiberto Diaz on Oct 30, 2023
Dear Mr. Colleen thank you for your comments about your stay we will let know to our directtive staff to ensure the quality of your next stay.

10/10 Excellent

Mauro

Business traveler, Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Hilton Mexico City Santa Fe on Sep 22, 2023
Hola Mauro, Nos da mucho gusto que hayas tenido una gran estancia. Esperamos verte pronto de regreso

10/10 Excellent

Alexander

Stayed 1 night in Aug 2023
Response from Hilton Mexico City Santa Fe on Aug 28, 2023
Hola Alexander, Nos da mucho gusto que hayas tenido una muy buena estancia, esperamos verte pronto de regreso.

10/10 Excellent

santiago

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel great service
Stayed 3 nights in Aug 2023
Response from Hilton Mexico City Santa Fe on Aug 14, 2023
Hello Santiago, Thank you for leaving your review, we are glad that you had a great experience. We hope to see you soon

10/10 Excellent

Gerardo

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a unique property with the most wonderful staff. I’ve stayed at a lot of Hilton properties around the world and I can honestly say this was the best experience I’ve had.
Stayed 2 nights in Aug 2023
Response from Hilton Mexico City Santa Fe on Aug 14, 2023
Hello Gerardo, We are very pleased that you had a great time, we hope to see you back soon

10/10 Excellent

Walter

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Hilton Mexico City Santa Fe on Jul 24, 2023
Nos da mucho gusto que haya tenido una agradable estancia.

10/10 Excellent

Gisela

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent property and staff. Highly recommended.
Stayed 4 nights in Jul 2023
Response from Hilton Mexico City Santa Fe on Jul 24, 2023
We are glad that you had a great stay, we hope to see you back soon!

8/10 Good

Monica

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay, staff was very friendly and amenities very nice!
Stayed 1 night in Jul 2023
Response from Filiberto Diaz on Jul 6, 2023
Dear Monica thank you for your comments im glad to know that everithing was great. Hope to see you soon on a not distant future.

10/10 Excellent

Lorenza

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
We had an amazing time. The property and service are impeccable
Stayed 2 nights in Jun 2023
Response from Marisol Ortiz on Jun 26, 2023
Dear Lorenza, we are so thrilled to read that you had a great experience with us! We want to thank you for taking the time to share the comments about your stay. We would love to have you back anytime soon. Best!

10/10 Excellent

Fernando, Boston

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is nice hotel located in a very nice area of Mexico City, it is safe area with nice buildings, shops, and restaurants. The only drawback is that it is far away from downtown and all the tourist places, and basically you need to rent a car, otherwise the hotel is nice.
Stayed 4 nights in May 2023
Response from Filiberto Diaz on Jun 2, 2023
Dear Fernando thank you for the time to share your experience with us im glad to know that your stay was for great. Hope to see you on a not distant future

10/10 Excellent

Manuel, Weehawken

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent for weekend stays!
Stayed 2 nights in May 2023
Response from Filiberto Diaz on May 8, 2023
Dear Manuel, thank you for share your experience im gladd to know that your stay was great.Hope to see you soon on a not distant future.

8/10 Good

Jose Alberto

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Apr 2023
Response from Marisol Ortiz on May 15, 2023
Estimado Jose Alberto, ha sido un placer tenerlo con nosotros y apreciamos que nos haya compartido su calificación respecto a su estancia con nosotros. Si hubo algún inconveniente, estaríamos encantados de saberlo, ya que, esto nos ayuda a mejorar nuestro servicio. Esperamos tenerlo con nosotros nuevamente. ¡Saludos cordiales!

8/10 Good

Gary

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mexico 23
Very quiet and comfortable. Not a bad position in town. Had some nice restaurants near bye and also the shopping mall below. Only problem I had was that the shower frequently went hot and cold. Apart from that great stay.
Stayed 5 nights in Apr 2023
Response from Marisol Ortiz on May 2, 2023
Dear Gary, it's was a real pleasure have you with us these past few days. We are glad to read that you had a good experience with us and that our location was to your linking. On the other hand, we'd like to apologize for the inconvenience with the shower, we are sharing your comments so we can improve our services. Best regards!

10/10 Excellent

Amador

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Marisol Ortiz on May 2, 2023
Estimado Amador, le agradecemos que se haya tomado el tiempo de compartirnos sus calificación respecto a su estancia. Deseamos tenerlo nuevamente con nosotros en un futuro cercano. ¡Saludos!

10/10 Excellent

Raquel

Traveled with family and small children, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Rooms and property were clean, pool is 4ft -safe for kids, jacuzzi available but not jetting. Gym was clean with variety of equipment.
Stayed 2 nights in Apr 2023
Response from Marisol Ortiz on Apr 17, 2023
Dear Raquel, thank you very much for taking the time to share your comments about our hotel; we are glad to read that the gym and pool were to your liking. We hope to see you soon, best regards.

10/10 Excellent

Rocio

Liked: Cleanliness, staff & service, property conditions & facilities
Warm welcoming staff ,,, very clean
Stayed 3 nights in Mar 2023
Response from Marisol Ortiz on Mar 27, 2023
Dear Rocio, thank you so much for taking the time to share your experience, your comments are truly important to us and it will help us to improve our service. We are overjoyed to read that you had a great experience with our team and enjoyed the cleanliness of our hotel. It was a real pleasure to have you with us, we are looking forward to have you back with us. Best regards!

10/10 Excellent

Alejandro, Houston

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buen hotel. Nuevo y limpio
Stayed 1 night in Mar 2023
Response from Filiberto Diaz on Mar 14, 2023
Estimado Alejandro, muchas gracias por tomar el tiempo de darnos sus comentarios, estoy muy contento de saber que todo ha ido de maravilla.Espero poder atenderles nuevamente en un futuro no lejano.

10/10 Excellent

MADELIN

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 4 nights in Feb 2023
Response from Marisol Ortiz on Feb 24, 2023
Dear Madelin, we are delighted to read that your experience with us was great! Thank you so much for choosing us, it was a pleasure to have you with us. We are already looking forward to have you soon. Best regards!

2/10 Terrible

Paul, ROWLAND HGHTS

Stayed 4 nights in Feb 2023
Response from Filiberto Diaz on Mar 14, 2023
Estimado Paul muchas gracias por tomar el tiempo de regalarnos sus comentarios, es grato saber que todo ha ido excelente, espero poder atenderle en un futuro y si hay algo mas que podamos hacer por usted no dude en contactarnos.

2/10 Terrible

Jorge

Stayed 3 nights in Jan 2023
Response from Marisol Ortizl on Mar 6, 2023
Estimado Jorge, nos gustaría darle las gracias por haber tomado parte de su tiempo en calificar nuestras instalaciones y servicio. Sus comentarios nos ayudan a mejorar y es muy importante para nosotros conocer su experiencia, nos podría compartir más información de su estancia, por favor. Quedamos a sus órdenes y esperamos verlo pronto.

10/10 Excellent

Jose Alberto

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Employees service was outstanding
Response from Marisol Ortiz on Jan 5, 2023
Dear Jose Alberto, we are overjoyed to read that the service of our Team Members was great. Thank you so much for sharing your comments about your stay, we truly appreciate that. We hope to see you soon in not a distant future. Best regards!

10/10 Excellent

Eduardo

Liked: Cleanliness, amenities, property conditions & facilities

10/10 Excellent

WENDY

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
New, modern, convenient, amenities were great,
Stayed 1 night in Dec 2022
Response from Marisol Ortiz on Dec 13, 2022
Dear Wendy, we are happy to read that you enjoyed being here with us and our facilities were of your liking. Thank you for allowing us to have you, we are looking forward to see you soon in not a distant future. Kind regards!

8/10 Good

Allan

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
a/c or fridge was very noisy but otherwise the property is beautiful and rooms are spacious and well furnished
Stayed 1 night in Dec 2022
Response from Filiberto Diaz on Nov 13, 2023
Dear Allan thank you for share your comments with us im glad to know that the property was great for you. Im passing your comment about the a/c to my mantenaince Department, we hope to see you soon on a not distant future.

10/10 Excellent

Martin, San Antonio

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Nov 2022
Response from Filiberto Diaz on Dec 1, 2022
Estimado Martin, muchas gracias por tomar el tiempo de darnos sus comentarios, es grato saber que todo ha ido excelente, espero poder atenderle nuevamente en un futuro no lejano.

8/10 Good

cindy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2022
Response from Filiberto Diaz on Nov 28, 2022
Estimada Cindy muchas gracias por tomar el tiempo de darnos sus comentarios por supuesto nos gustaria saber un poco mas sobre su estancia y el como podemos mejorarla.Me pongo a sus ordenes y le envio un saludo cordial.

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful style, modern stylish
Stayed 1 night in Nov 2022
Response from Filiberto Diaz on Nov 20, 2022
Dear Pedro, tahnk you for your review we are glad that you enjoy our property,Hope to see you soon on a not distant future.

4/10 Poor

HEBER

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Take a bath was a nightmare, the water on the shower was sometimes cold and sometimes extremely hot, so it was impossible to take a nice warm shower. We had to call maintenance several time because the toilette was clogged They had in the room a fridge that was not working and hot by the inside, the hotel told us that that was a new system to conserve stuff …. Warm by the inside…. So they sent us a new fridge incorrectly installed. After 5 nights I requested a 1 hr late checkout and they refused. There were bed bugs the csrpet was disgusting and well the back of the made that hasn’t been clean for months. Terrible experience
Response from Filiberto Diaz on Nov 7, 2022
Dear Heber, im really sorry about your recent experience with us, of course the satisfaction of our guests are the most important thing, our executive departmet are now taking care about your coments and we going to do the things right for you.Hope to have you on the future.

10/10 Excellent

Raul

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Oct 2022
Response from Marisol Ortiz on Oct 14, 2022
Dear Raul, thank you so much for your comment, we are glad to know that you liked our hotel. We are looking forward to see you soon, kind regards!

2/10 Terrible

Anil

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 5 nights in Sep 2022

6/10 Okay

Eugenio

Stayed 1 night in Sep 2022
Response from Filiberto Diaz on Sep 18, 2022
Estimado Eugenio, gracias por el tiemo tomado para contestar nuestra encuesta nos gustaria poder saber un poco mas sobre su estancia para poder mejorar a sus estancias futuras, por favor me pongo a sus ordenes y quedo muy pendiente de usted.

10/10 Excellent

Hermes

Traveled with partner
Liked: Cleanliness, staff & service, amenities
La Alberca está increíble. La zona está llena de lugares deliciosos para comer o tomar una copa. Lo que les hace falta es tener mejor control en el aseo de los cuartos y variedad en el menú del restaurante.
Stayed 3 nights in Jun 2022
Response from Marisol Ortiz on Jun 27, 2022
Estimado Hermes, le agradecemos enormemente su comentario y compartirnos de qué forma podemos mejorar para brindar un servicio de excelencia. Nos es grato saber que tuvo una buena estancia, esperamos recibirlo pronto nuevamente. ¡Saludos!

2/10 Terrible

Edgar

Business traveler
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
Amazing this property have a Hilton franchise. Building and facilities looks amazing BUT staff members are terrible. First dat there were leaks of some liquids draining from the ceilings. They sent me maintenance people before changing me to another room. New room with a damaged air conditioning. Room service terrible. Orders incomplete all the time. Nothing compared to other mexican hotels.
Stayed 2 nights in Jun 2022
Response from Filiberto Diaz on Jun 22, 2022
Dear Edgar, thank you for share your experience with us, of course your opinion its very important to us our executive comite will be reviwing your experience, this is unusual on our property and i hope you give us the chance to serve you in the future.

10/10 Excellent

Ricardo

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is perfect for business traveler as myself. Having the SAMARA Shopping center connected to hotel was perfect - area offered great restaurants for business meetings such as Sal y Lena and Imperial. There also the highend grocery store was perfect to grab something lite to eat. Great location RL
Stayed 3 nights in May 2022
Response from Marisol Ortiz on Jun 9, 2022
Dear Ricardo, we are overjoyed to read that you had a great experience by staying with us. Thank you so much for your kind review! We hope to see you very soon. Kind regards!