Ratings based on 108 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
95% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Caribbean

Great Business Hotel and location.

Posted Mar 3, 2015
Pros: Modern facilities and well maintained. Friendly ground floor staff.
Cons: Took a second call to receive an item requested and never received the wake-up call requested. Breakfast needs more variety..
Location: Nicely located within shopping mall, food outlets/restaurants and near the center of the city.
Very accommodating hotel. Clean and well appointed. Bottled water was a big plus but I missed having a refrigerator in the room though..
4 out of 5
Recommended
for Families
by A verified traveler

HOTEL CON MUY BUENA UBICACION

Posted Mar 2, 2015
Pros: SU UBICACION Y LA ATENCION DEL PERSONAL
Cons: SOLO LA LIMPIEZA
Location: UNIDO AL CENTRO COMERCIAL REFORMA 222, KRISPY CREAM A UN LADO, CERCA DEL CENTRO HISTIORICO.
EXCELENTE ATENCION DEL PERSONAL, DESAYUNO AGRADABLE. EL CUARTO ASIGNADO ESTABA SUCIO EL BAÑO, Y FUE NECESARIO QUE NOS CAMBVIARAN A OTRA HABITACION. HOTEL EN EL DF CON MUY BUENA UBICACION
3 out of 5
Recommended
for Everyone
by A verified travelerfrom tamps

se encuentra centrico y accesible

Posted Jan 5, 2015
Pros: su personal
Cons: el servicio de los desayunos
Location: buen lugar muy bien su localizacion
el personal es muy amable solamente la limpieza deja mucho que desear unque el personal de limpieza es muy amable
4 out of 5
Recommended
for Everyone
by A verified travelerfrom bogota

very convenient location

Posted Jan 2, 2015
Pros: location
Cons: noise in some roooms
Location: best location
convenient location and good service, our room was a bit noisy, safety box did not work
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Louisville, Ky

Nice Hotel close to Castle

Posted Jan 1, 2015
Pros: Nice location, polite and helpful personnel
Cons: Air conditioning was not working
Location: Close to the Castle, Museums and Sopping Center
We were very happy to get this great quality for a price we paid
4 out of 5
Recommended
for Everyone
by A verified traveler

Buen Hotel pero el gym

Posted Dec 27, 2014
El gym lo remodelaron solo para quitarle equipo muymal
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Colchester, England

Well located hotel in the centre of Mexico City

Posted Dec 26, 2014
Pros: Large, well equipped and clean rooms; good value for money; breakfast included in the price.
Cons: Check out was a little slow with only two staff attending at peak time.
Location: Excellent location along Reforma within easy reach of shops and main tourist attractions.
My third stay in this hotel, which offers a consistently high level of service at competitve prices. Staff are friendly and helpful. The location is superb, along Reforma and next to one of Mexico City's newest shopping centres with good restaurant and store choices.
4 out of 5
Recommended
for Everyone
by A verified traveler

The room carpet were not cleaned properly.

Posted Dec 25, 2014
Pros: The staff treatment
Cons: Room cleanliness.
In general the hotel was good with nice location. The staff and the everyday breakfast was excellent A!
3 out of 5
by A verified travelerfrom Atlanta

Centrally located, but...

Posted Dec 18, 2014
Pros: Location, newness of the building, breakfast, staff
Great staff. Friendly and cordial. The hotel is centrally located, in a nice area of the city. The AC did not work and the room was hot. I requested to get it fixed and they told me that this time of the year, they turn of the AC. They offered a fan that took 1 hr to get to me. The room that I was given was not clean, I had a meeting to go to, so it was not so bad. The room clean up was not as good. Found hair everyone and then and other aspects.
3 out of 5
by A verified travelerfrom JAPAN

部屋が寒い!

Posted Nov 21, 2014
空調が暖房が利かないので夜が寒かった。しかしディレイ・チェックアウトに対応してもらってフロントの方は好印象でした。