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Reviews of Holiday Inn Express Mexico Reforma, an IHG Hotel

3 out of 5
Holiday Inn Express Mexico Reforma, an IHG Hotel
Paseo de la Reforma #208 Col. Juarez Esq, Mexico City, CDMX

Reviews

8.8

Excellent

Rating 10 - Excellent. 475 out of 836 reviews" "
Rating 8 - Good. 245 out of 836 reviews" "
Rating 6 - Okay. 71 out of 836 reviews" "
Rating 4 - Poor. 22 out of 836 reviews" "
Rating 2 - Terrible. 23 out of 836 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Juan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Comfort Quite Clean Great area, restaurants, shopping
Stayed 3 nights in Apr 2024

8/10 Good

STAVROULA, FLUSHING

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

Omar, Toronto

Stayed 3 nights in Mar 2024

2/10 Terrible

ruth

Disliked: Property conditions & facilities
When I stayed hotel restricted the a/c from 8:40 pm to 6:00am not published when I booked through Expedia. I spoke at the hotel but they didn’t resolve the issue.
Stayed 3 nights in Feb 2024

4/10 Poor

ALBERTO, Chicago

Disliked: Staff & service
Stayed 1 night in Feb 2024

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, property conditions & facilities
Altamente recomendable vuelvo en el verano
Stayed 4 nights in Jan 2024

10/10 Excellent

Sean

Stayed 1 night in Jan 2024

10/10 Excellent

Swati

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean and staff was friendly. Mall next door and lot places to eat and shop. Overall we had good experience.
Stayed 5 nights in Dec 2023

8/10 Good

Jose, Richmond Hill

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicely located in one of the most recognizable boulevards of the world. Buffet breakfast was delicious and free. Bathroom fixtures beginning to show their age but in working order. Accommodating staff, we arrived after 2 am without incident checking in
Stayed 1 night in Dec 2023

10/10 Excellent

Diem

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I would book this hotel again due to the location. A lot of great food places, small shops, and cafes nearby. The hotel room could use some updates but I feel like we’re never really in the room to really have it be a big deal. Cleaning service comes around 8:30am so you might get woken up if you’re a late sleeper. Also, this area is a bit noisy at night so I don’t recommend if you’re a light sleeper. We were here for a night during a game and people were cheering till past midnight. Staff are friendly and speak some English.
Stayed 5 nights in Dec 2023
Response from Sr. on Dec 26, 2023
Agradeciendo tu preferencia, nos mantenemos actualizados y enfocados en atenderte como mereces».

4/10 Poor

Nathan

Disliked: Property conditions & facilities, room comfort
Never again. No heating
No heating. Some story about turning on heat after 10pm until 6am-that didn’t work either. Ridiculous in near freezing conditions at night. Only positive is the location on reforma , a good neighborhood
Stayed 7 nights in Dec 2023
Response from Sr. on Dec 26, 2023
Agradeciendo tu preferencia, nos mantenemos actualizados y enfocados en atenderte como mereces.Estamos Trabajando en estas áreas de oportunidad para poder dar pronta solución

6/10 Okay

Efren

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Heater not working during cold nights. When heater is turned on, the more it gets colder
Stayed 4 nights in Nov 2023
Response from Sr. on Dec 1, 2023
Estimado huespedAgradecemos sus comentarios los cuales son valiosos para nosotros Trabajaremos en nuestras areas de oportunidad para poder bridarle una mejor experiencia

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beyond expectations
Beyond expectations. This hotel impressed me not only from the room overseeing Reforma but the staff friendliness on every aspect of our staying. Breakfast menu was delicious and the Mexican cuisine was tested every morning.
Stayed 5 nights in Nov 2023
Response from Sr. on Nov 13, 2023
Estimado Sr. Jorge Agradecemos sus comentarios los cuales son valiosos para nosotros Nuestra principal prioridad es hacer de su estadía una experiencia única, donde pueda disfrutar de un descanso de calidad y confort. y hacerlo sentir como en casa

10/10 Excellent

HUGO H

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Sr. on Nov 13, 2023
Estimado Huesped Agradecemos su calificación la cual nos ayuda mucho Para nosotros nuestra prioridad principal es hacer de su estadía con nosotros una experiencia unica

10/10 Excellent

jose

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff and front desk
Stayed 2 nights in Oct 2023
Response from Sr. on Nov 2, 2023
Agradeciendo tu preferencia, nos mantenemos actualizados y enfocados en atenderte como mereces

10/10 Excellent

Gisela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location,great price and great instalations clean, modern and freindly staff. A 5 star service without the 5 star price .
Stayed 7 nights in Oct 2023
Response from Srta. on Oct 19, 2023
Estimada Srta. Gisela Nos complace saber que su estadía en Holiday Inn Express Mexico Reforma, alla sido una experiencia única.Trabajamos día a día para poder usted.Esperamos en su próxima visita a la CDMX tenerle de regreso con nosotros

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Srta. on Oct 10, 2023
estimada huéspedagradecemos sus comentarios y calificación los cuales son valiosos para nosotros.Nuestra mayor ocupación es hacer de su estudia una experiencia única de calidad y confort

10/10 Excellent

Marisin, Downey

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, loved the breakfast and the ladies attentiveness in the dining room, the room was spacious and super clean. I’ll definitely stay here again!!
Stayed 4 nights in Sep 2023
Response from estimado huesped on Oct 4, 2023
Enhorabuena por elegir el mejor servicio. Estamos para acompañarte durante tu viaje a la CDMX.Esperamos pronto tenerle de regreso en Holiday Inn Express Mexico Reforma

10/10 Excellent

HERMANN

Stayed 4 nights in Sep 2023
Response from Sr. on Sep 13, 2023
Estimado HuéspedAgradecemos su calificación la cual es valiosa para nosotros.Esperamos contar con su presencia en su próximo viaje a la CDMX

10/10 Excellent

Marlenne

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s the best place if you like to walk, eat delicious food and is super safe for families
Stayed 3 nights in Aug 2023
Response from Srita on Sep 13, 2023
Agradecemos sus comentarios los cuales son valiosos para nosotrosEsperamos pronto tenerle de regreso en Holiday Inn Express Mexico Reforma

10/10 Excellent

Gerardo

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A bit noisier than usual, but super convenient with a large room with plenty of space
Stayed 3 nights in Jul 2023
Response from Sr. on Jul 31, 2023
Estimado Sr. Gerardo A gradecemos sus comentarios los cuales son valiosos para nosotros.Nuestra prioridad es hacer de su estadía una experiencia única e inigualable esperamos pronto tenerle de regreso en esta su casa Holiday Inn Express Mexico Reforma

8/10 Good

PEDRO

Stayed 5 nights in Jul 2023
Response from Srita on Aug 2, 2023
Estimado Sr. Pedro.Agradecemos su preferencia, esperamos pronto contar con su presencia en esta su casa Holiday Inn Express Mexico Reforma.

10/10 Excellent

Ji Eun

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I recently stayed at your hotel and I wanted to take a moment to commend your excellent staff. The location of the hotel was perfect for sightseeing, and the breakfast was absolutely delicious. However, what really stood out to me was the service I received from your staff, especially Pedro. Despite my inability to speak Spanish, Pedro went above and beyond to assist me with purchasing theater tickets by calling the theater directly on my behalf. He also helped me call an Uber when I needed one. I am truly grateful for his assistance and kindness during my stay. I also appreciate cleaning lady Lourdes. She cleaned my room that was really messy. She is very cute. Pedro's dedication to his work and exceptional customer service skills are truly commendable.
Response from sr. on Jun 28, 2023
Estimado Huésped.Agradecemos sus comentarios los cuales son valiosos, y nos enorgullece poder brindarle el servicio que usted se merece.Para nosotros es un honor hacer de su estadía una experiencia única e inigualable.Esperamos en su próxima visita a la CDMX volver a tenerlo en esta su casa Holiday Inn Express Mexico Reforma.

8/10 Good

Carlos

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Sr. on Jun 21, 2023
Estimado Sr. Carlos.Agradecemos su calificacion la cual es muy importante para nosotros.Esperamos pronto tenerlo de regreso en esta su casa Holiday Inn Express Mexico Reforma.

10/10 Excellent

Karla

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023
Response from Srita on May 12, 2023
Estimada Srita. Karla.Agradecemos sus comentarios los cuales son muy valiosos para nosotros. Esperamos pronto tenerla en esta su casa Holiday Inn Express México Reforma para seguir atendiéndole como hasta hoy.

8/10 Good

Kevin, Chicago

Stayed 5 nights in May 2023
Response from Sr. on Jun 1, 2023
Estimado Sr. KevinAgradecemos sus comentarios los cuales son valiosos para nosotros Nuestra prioridad es hacer de su estadía una experiencia únicaLo esperamos pronto en esta su casa Holiday Inn Express Mexico Reforma.Buen Viaje!!

10/10 Excellent

Nilza

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was super friendly and was able to accommodate my 1year old with her own crib. The free breakfast included was amazing and had great options for each day we were there. The location of the hotel is great and a lot you can enjoy on a walk.
Stayed 3 nights in Apr 2023
Response from srita on May 3, 2023
Estimada huespedpara nosotros es un honor poder ayudarle, agradecemos sus comentarios y esperamos pronto tenerla en esta su casa Holiday Inn Express Mexico Reforma

10/10 Excellent

Darren

Stayed 3 nights in Mar 2023
Response from Srita. on May 12, 2023
Estimada Srita.DarrenAgradecemos su preferencia Es parte esencial de lo que hacemos en Holiday Inn Express México Reforma; por eso, nos mantenemos pendientes de lo que necesita y actuamos para brindarle un servicio de calidad como usted se merece.

8/10 Good

Rafael

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Neat
Stayed 1 night in Feb 2023
Response from . on Mar 1, 2023
.

10/10 Excellent

Carlos

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023
Response from Sr. Carlos on Mar 1, 2023
Holiday Inn Express México Reforma agradece su preferencia.Y es un honor para nosotros poder servirle. esperamos contar con su próxima estadía , en esta su casa.

4/10 Poor

Verified traveler

Traveled with family
Liked: Cleanliness
Stayed 3 nights in Feb 2023
Response from . on Mar 1, 2023
.

10/10 Excellent

david

Stayed 3 nights in Feb 2023
Response from Sr. David on Mar 1, 2023
Para nosotros es un honor hacer de su estadía algo inigualable. esperamos contar con su presencia en esta su casa Holiday Inn Express México Reforma para su próximo viaje a la CDMX.La familia Holiday Inn Express México Reforma lo esperamos.

10/10 Excellent

Anabella

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2023
Response from srita on Feb 3, 2023
Agradecemos su apreciable tiempo para proporcionarnos sus comentarios.esperamos pronto volver a contar con su presencia en esta su casa Holiday Inn Express Mexico Reforma

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended Stay
Great location, felt very safe and clean, close to lots if restaurants bars and shopping.
Stayed 5 nights in Dec 2022
Response from . on Mar 1, 2023
Holiday Inn Express México Reforma agradece sus comentarios , y esperamos contar con su presencia en su futura visita a la CDMX

10/10 Excellent

Veronica

10/10 Excellent

Martin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was great!!
Response from . on Jan 25, 2023
.

4/10 Poor

Felipe

Business traveler
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Not happy
The hotel is very nice but the air condition does not work and is very hot, a report to the front desk and they did not no much to solve this issue
Stayed 3 nights in Nov 2022
Response from Estimado Sr. Felipe on Nov 17, 2022
Estimado huésped. lamento mucho lo sucedido y el inconveniente. trabajaremos internamente para que esto no vuelva a suceder. y de antemano le ofrecemos una disculpa.esperamos pronto nos de la oportunidad y se hospede nuevamente con nosotros.

10/10 Excellent

Jorge

Traveled with family
Stayed 2 nights in Oct 2022
Response from Sr, Jorge on Oct 29, 2022
buen día para nosotros es un honor que su estancia allá sido placentera. esperamos pronto poder contar nuevamente con su presencia en nuestras instalaciones.

8/10 Good

William, Chula Vista

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Location. AC was too cold and didn’t adjust but room was great and slept very well. I’d stay there again. Breakfast was good as well.
Stayed 1 night in Oct 2022
Response from Sr.William on Oct 29, 2022
buen día para nosotros es un honor que su estancia allá sido placentera. esperamos pronto poder contar nuevamente con su presencia en nuestras instalaciones.

6/10 Okay

Benjamin

Stayed 4 nights in Sep 2022

10/10 Excellent

Martha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Stayed 1 night in Aug 2022
Response from Hotel Holiday Inn Express México Reforma. on Aug 9, 2022
Estimada Martha, Primeramente gracias por el tiempo que se tomó para calificarnos y por habernos escogido para hospedarse. Nuestra mayor satisfacción es saber que usted, nuestra huésped, disfrutó su estancia con nosotros. Esperamos tenerla de regreso nuevamente, Seguimos a sus órdenes,

10/10 Excellent

Breanna

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2022
Response from Hotel Holiday Inn Express México Reforma. on Aug 9, 2022
Muy Estimada Huésped, Agradecemos su estancia con nosotros y el tiempo que tuvo para enviar su reseña. Esperamos haber sido de su total agrado y contar nuevamente con su presencia, Le envío un cordial saludo,

8/10 Good

Jorge

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo bien solo el costo del estacionamiento es muy alto 270 pesos y ni siquiera fueron 24 hrs.
Stayed 1 night in Jun 2022
Response from Hotel Holiday Inn Express México Reforma. on Jun 22, 2022
Estimado Sr. Jorge, Antes que nada gracias por hospedarse con nosotros y por escribir su reseña, que nos ayuda para saber cómo se sintió durante su estancia con nosotros y qué más podemos hacer por Usted. Respecto a lo que nos indica del estacionamiento, le comento que no depende de nosotros directamente ya que es un servicio externo que se brinda para nuestros huéspedes. Nuevamente le agradezco su estancia con nosotros y quedo a sus órdenes, Saludos cordiales,

10/10 Excellent

carlos

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022
Response from Hotel Holiday Inn Express México Reforma. on Jun 9, 2022
Estimado Huésped, Gracias por haber elegido nuestro hotel. Estamos felices de que haya disfrutado de su estancia y esperamos tenerle nuevamente como huésped con nosotros. Estaremos trabajando para que su próxima estancia sea aún mejor. Muchas gracias por darnos una calificación. Saludos cordiales,

10/10 Excellent

German

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente ubicación
Stayed 1 night in Apr 2022
Response from Holiday Inn Express México Reforma on Apr 14, 2022
Gracias por darnos una calificación perfecta y por recomendar nuestro hotel a otros viajeros. Estoy seguro de que todo nuestro personal del hotel disfrutó atendiendo sus necesidades. Esperamos que nos visite pronto

6/10 Okay

Joshua

Liked: Cleanliness
Disliked: Room comfort
There are better options in CDMX
Pros: good internet, comfortable bed, decent gym, location, fairly quiet, hot water, friendly staff Cons: no heating system regardless of temperature, low quality towels, small space to get breakfast and limited selection. My biggest gripe was no central heating system. They brought me a space heater that didn’t work either. Breakfast was not that good. There are a lot of better options in CDMX.
Non working space heater
Thin towel with hole
Stayed 7 nights in Mar 2022
Response from Holiday Inn Express México Reforma on Apr 11, 2022
It is a pleasure to receive your comments as they help us improve day by day and we also thank you for taking the time to answer our survey. We are working to continue generating experiences that leave a mark on our guests since we have quality facilities and we are located in one of the best areas of downtown Mexico City, which makes our hotel even more interesting. We hope you visit us soon.

4/10 Poor

Verified traveler

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Last minute deal
Arrived after 2pm and check in wasn't allowed to check in until 4pm. Was told no rooms available. Currently an IGH spire member and used Hotels.com since i had a credit of 75 dollars. Still had to pay 35 dollars out of pocket but had to wait in the lobby a few hours. Valet parking was 275 pesos Location was nice between reforma and zona rosa Booked last minute and think other smaller chain hotels are better
Stayed 1 night in Apr 2022
Response from Holiday Inn Express México Reforma on Apr 5, 2022
Muchas gracias por su comentario sobre su reciente estancia en nuestro hotel. Su opinión es muy valiosa para nosotros, ya que nos esforzamos por mejorar todas y cada una de nuestras estancias. Para poder contar con los beneficios como socio IHG, es necesario reservar por nuestros propios canales

8/10 Good

Lucila

Stayed 4 nights in Mar 2022

10/10 Excellent

Janet

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Habitaciones muy bonitas solo un poco muy húmedo
Stayed 1 night in Mar 2022
Response from Holiday Inn Express México Reforma on Mar 7, 2022
Gracias por darnos una calificación perfecta y por recomendar nuestro hotel a otros viajeros. Estoy seguro de que todo nuestro personal del hotel disfrutó atendiendo sus necesidades. Esperamos que nos visite pronto.