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Reviews of Holiday Inn & Suites Mexico Zona Reforma, an IHG Hotel

3.5 out of 5
Holiday Inn & Suites Mexico Zona Reforma, an IHG Hotel
Londres No 15 Col Juarez, Mexico City

Reviews

8.8

Excellent

Rating 10 - Excellent. 162 out of 288 reviews" "
Rating 8 - Good. 88 out of 288 reviews" "
Rating 6 - Okay. 24 out of 288 reviews" "
Rating 4 - Poor. 5 out of 288 reviews" "
Rating 2 - Terrible. 9 out of 288 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Robert

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice but old
Stayed 1 night in Jan 2024
Response from robert on Jan 27, 2024
Hello, a pleasure to have your stay with us, we continue working to improve and renew the facilities. I remain at your service

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Service overall.
Stayed 4 nights in Jan 2024
Response from HECTOR on Jan 16, 2024
Buen dia Sr Hector un gusto saludarlo, nos alegra que haya disfrutado su estancia con nosotros. Esperamos regrese pronto. Quedo a sus ordenes

6/10 Okay

luis, ciudad juarez

Traveled with family
Liked: Cleanliness
lift wasnt working,, they gave us 5th floor !!!!
Stayed 2 nights in Aug 2023
Response from LUIS on Jan 16, 2024
Good morning, we regret the inconvenience caused, we are working on making improvements to the hotel so that this does not happen again, I reiterate my most sincere apologies, we remain at your service

4/10 Poor

laura

Business traveler
Liked: Cleanliness, room comfort
elevators not working!
We stayed for 3 days and we’re given the 5th floor. The elevators did not work. I think we should’ve been told to be given the choice to pick another hotel. I have bad knees so it was not a good experience
Stayed 2 nights in Aug 2023
Response from laura on Jan 16, 2024
Good morning, we are sorry for the inconvenience, we are improving the service and building a new one so that you feel comfortable. I remain at your service, and I reiterate my apologies.

6/10 Okay

Lisa

Stayed 1 night in Jul 2023
Response from LISA on Jan 16, 2024
Buen dia Srita Lisa un gusto saludarla , deseamos haya gozado de su estadia con nosotros, quedamos a sus ordenes

10/10 Excellent

Sergio

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2023
Response from ATTE: MAGALI RIVERA JEFA DE RECEPCION on May 2, 2023
BUEN DIA, GRACIAS POR LA CONFIANZAQUEDAMOS A SUS ORDENES, ESPERAMOS SU ESTANCIA HAYA SIDO GRATA

10/10 Excellent

Priscila

Traveled with family
Liked: Cleanliness, property conditions & facilities
Staff is friendly and helpful when we requested assistance.
Stayed 2 nights in Mar 2023
Response from ATTE: MAGALI RIVERA JEFA DE RECEPCION on May 2, 2023
GOOD AFTERNOON THANKS FOR YOUR GOOD COMMENTS WE STAY AT YOUR SERVICE.WE WAIT FOR YOU SOON

2/10 Terrible

Dan

Disliked: Amenities, property conditions & facilities
Building is old. Rooms are too dark with windows facing inside corridors. You can not see the street or even the sky,I felt I was in jailhouse cell. Location is bad, lots of homeless people, difficult to find and far from the center. Will never go there again
Stayed 2 nights in Feb 2023

8/10 Good

zhaohui

Liked: Cleanliness, room comfort
Stayed 5 nights in Jan 2023

10/10 Excellent

Margarita

Liked: Cleanliness, amenities, property conditions & facilities

6/10 Okay

Armando

Stayed 1 night in Dec 2022

4/10 Poor

Efren

Stayed 4 nights in Nov 2022

8/10 Good

Edilma

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I did not stay at the hotel, but my family of 6 members had a great experienced, welcoming atmosphere, walkable distance to important landmarks. Staff was tremendously well trained responding all questions via phone. Great services.

10/10 Excellent

Verified traveler

Liked: Cleanliness, room comfort
Stayed 4 nights in Nov 2022

10/10 Excellent

Cynthia

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Amazing place
Stayed 3 nights in Oct 2022

8/10 Good

Eduardo

Stayed 7 nights in Oct 2022

10/10 Excellent

Monica

Business traveler, Traveled with partner
Liked: Amenities, property conditions & facilities
Absolutely fantastic the rooms are wonderful and nicely kept. The service is absolutely amazing from front desk to kitchen/room service. They answered all our questions and were willing to help us with whatever we needed definitely recommend. We stayed for a week and were so impressed.
Stayed 7 nights in Sep 2022

10/10 Excellent

Eduardo

Liked: Amenities, property conditions & facilities
All personal very good communication and respect!Clean place and nice area!Breakfast great!Thank you!
Stayed 10 nights in Sep 2022

10/10 Excellent

Carlos

Traveled with partner
Liked: Cleanliness, amenities
Comoda ubicacion. Instalaciones básicas y requieren de mantenimiento pues están viejas
Stayed 1 night in Sep 2022

10/10 Excellent

Miguel, Calgary

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Third time here, love the hotel, rooms are huge, bed is comfy and the place is very clean, also the area around is awesome
Stayed 3 nights in Jun 2022
Response from Carolina Pérez Sandoval / Recepción. on Jul 7, 2022
Estimado Miguel Agradecemos sus comentarios. Esperamos que su estancia con nosotros haya completado una experiencia satisfactoria en la Ciudad de México. ¡Muchas gracias por su preferencia! Estamos a sus ordenes. Saludos Cordiales

10/10 Excellent

Franklin

Liked: Staff & service, amenities, property conditions & facilities
I spent eight nights at this hotel and enjoyed it very much. The location on a quiet part of Calle Londres is excellent. My room was large, clean, very quiet, with lots of natural light and a very comfortable bed. When there were problems I told the front desk and they were fixed very quickly. In general the staff was friendly and helpful and we often had conversations that were half in English and half in Spanish. I also enjoyed eating breakfast some mornings on the terrace which has a nice view. They also arranged for me to get my mandatory COVID test through a company that came to my room by appointment and did it for $800MXN ($40 US). The results were emailed to me an hour later. The only thing I didn't like was the taxi stand at the front door, asking me if I wanted a cab every time I left the building. There is also a long flight of stairs from the street up to the front desk. This might be a problem for people who have trouble on stairs.
Stayed 8 nights in Apr 2022
Response from Carolina Pérez on Apr 28, 2022
Dear Franklin. Thank you so much for your preference and the feedback you gave us. We really apreciated that you enjoy your stay and share the experience with the travelers. For us it is a pleasure to help you!! See you for your next trip to Mexico City!

8/10 Good

Isabel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is great, there is many restaurants, caffe, and shops within he area. One point of concern was an odor of the linen ( mildew ).
Stayed 1 night in Mar 2022
Response from Carolina Pérez on Mar 28, 2022
Estimada Srta Isabel. Le contacto de Holiday Inn Zona Reforma, para agradecerle que nos haya confiado su descanso y seguridad en su visita a la Ciudad de México. Esperamos que se haya cumplido el objetivo de su viaje y que podamos seguir contado con su preferencia, siempre será un placer recibirla. Quedamos a sus ordenes Saludos Cordiales

10/10 Excellent

Gurwinder

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2022
Response from Carolina Pérez Sandoval Calidad y Servicio on Mar 23, 2022
Dear José thank you so mucho for your feedback. It is a pleasure to hear that you enjoy the room, we hope that the stay has completed a successfull the experience in Mexico City for you. We continue at your serive, ready for your next visit!! Kind Regards

10/10 Excellent

Victor Angelo

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff very nice
Stayed 4 nights in Feb 2022
Response from Carolina Pérez Sandoval Calidad y Servicio on Mar 23, 2022
Dear Victor Thank you for your comments. we really appreciate your preference. We hope all the stay was a relaxing and comnfortable for you. We hope You considere Holiday Inn Zona Reforma for your next visit to CDMX Best Regards

10/10 Excellent

Jose

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very friendly staff, very clean and spacious room, a quiet place good for business trips.
Stayed 2 nights in Feb 2022
Response from Carolina Pérez Sandoval Calidad y Servicio on Mar 23, 2022
Dear José thank you so mucho for your feedback. It is a pleasure to hear that you enjoy the room, we hope that the stay has completed a successfull the experience in Mexico City for you. We continue at your serive, ready for your next visit!! Kind Regards

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Oasis in Mexico City
Nice big room, breakfast had a good variety of foods to choose from. Quiet area. The hotel was able to book tours, but make sure to book English if you don’t speak Spanish. we had one tour with Spanish only speaking guide so was not as good.
Stayed 4 nights in Jan 2022
Response from Carolina Pérez on Mar 17, 2022
We appreciate your valuable comments, It is wonderful to know that you had a pleasant experience, but above all that our staff provided you with exceptional service, for Holiday Inn & Suites Zona Reforma it is the priority of each staff member to exceed the expectations of our guests in every way and to hear that we have been able to do it brings us a lot of joy. We hope to welcome you again on a future occasion and make you feel at home.

8/10 Good

SAMUEL

Liked: Cleanliness, staff & service, property conditions & facilities
Bay Area siptv very clean and calm. Also it's convenient is close to public transportation and shopping very close to Zona Rosa. The hotel was nice but it could have been better. A lot of amenities are missing I'm guessing is due to the covid but overall it's okay not great. If I go back where I stay there again my answer would be yes I would is good value for the money.
Stayed 5 nights in Jan 2022

10/10 Excellent

Alan Israel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

10/10 Excellent

Miguel Arturo, Calgary

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, second time there, the room was very big and the area very convenient
Stayed 3 nights in Jan 2022

2/10 Terrible

Nidia

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
No security
No security my phone got stolen in the lobby
Stayed 5 nights in Dec 2021

8/10 Good

Edmundo, SAO PAULO

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Very good hotel in Mexico City. Good location, large and clean room, excellent bed and great bathroom. Only the breakfast leaves a little to be desired.
Stayed 5 nights in Nov 2021

8/10 Good

Pinky Dela

Stayed 2 nights in Oct 2021

8/10 Good

Ernest N

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021

6/10 Okay

TURAL

Liked: Cleanliness
Disliked: Amenities
Fine. My room didn’t have any refrigerator for my drinks and ice cream.
Stayed 3 nights in Sep 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Aug 2021

10/10 Excellent

Luis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing I’m not sure is how eco frienfly they are
Stayed 1 night in Aug 2021

8/10 Good

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No parking
Stayed 1 night in Aug 2021

10/10 Excellent

matt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

10/10 Excellent

Marlon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean quiet and excellent location
Convenient location excellent service
Stayed 2 nights in Jul 2021

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Our room was a bit noisy, especially at night, we could hear a machine humming and grinding off and on throughout out stay. Next time we will request a different room. The bed was very comfortable, the TV was working good and the little porch was a great addition to hear the rain. We especially appreciated the beautiful collection of various art works throughout the halls. The location was perfect!
Stayed 1 night in Jun 2021

10/10 Excellent

Monica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buen servicio lo recomiendo...
Stayed 4 nights in Jun 2021

10/10 Excellent

Verified traveler

Stayed 3 nights in Jun 2021

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thumbs up
It was a nice hotel. Friendly staff. Clean and big room.
Stayed 1 night in May 2021

10/10 Excellent

Guitze

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel in a good area
Great area, easy access to a 7-11 and many restaurants around. Close to everything
Stayed 1 night in Apr 2021

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good, clean hotel. There are multiple convenience stores, pharmacies, restaurants, bars and a mall within walking distance of the hotel. Me and my group felt safe at all times.
Stayed 3 nights in Apr 2021

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021

10/10 Excellent

Maria Fatima

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021
Response from Eli Garibay on Feb 23, 2021
Muchas gracias por tomarse unos minutos para calificarnos. La esperamos pronto!

10/10 Excellent

Mike, San Diego, CA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. The room was very clean and quiet.
Stayed 3 nights in Jan 2021
Response from Eli Garibay on Feb 23, 2021
Thank you for your feedback. We really appreciate it! Come back soon.