Ratings based on 6 Verified Reviews

They paid and stayed. We double-checked.
2.8 out of 5
50% of guests recommend
2.8 Room cleanliness
2.7 Service & staff
2.7 Room comfort
2.7 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler from Salt Lake City

Just for sleeping.

Posted Jul 21, 2014
Pros: Free Wi Fi. Close to lots of landmarks (Zocalo, Chapultepec park, Independence Angel, Plaza Garibaldi)
Cons: CUSTOMER SERVICE!!!! They need to hire people for the front desk with AT LEAST good attitude.
Location: Don't rent a car. Traffic and drivers are a nightmare. Cabs are not expensive.
While this hotel is close to many tourist attractions, the neighborhood is not very good. Not expensive. The rooms are clean and there is enough space. Very basic. What I didn't like was the fact that they don't have a safe box, however you are obligated to leave your room keys every time you leave the hotel. It made me a little uneasy leave my belongings there. On the up side, there is free wi fi in the whole establishment. Another negative for me (in my very specific situation) was the lack of refrigerators available for the guests. My mom is diabetic and needs to keep her insuline refrigerated. Which leads me to the HUGE negative from this hotel and is the Front Desk staff. The ladies (specially one named Denise) were VERY unfriendly. Every time we approached them or they approached us, they had the worst attitude. When we explained the insuline situation and asked for help, we were left to our own devices. It seems like they don't know the meaning of good customer service and instead use the phrase "against the rules" very often as an excuse for not wanting to help us. Conveniently, the Manager was never available. If you are in the city on business or passing thru, this is a very good and cheap place to crash for the night. If you are with family (specially seniors or/and kids) I would recommend looking for something else.
2 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 26, 2013
3 out of 5
for Families
by A verified traveler

Good clean budget hotel

Posted Jun 7, 2013 on Hotels.com
Booked it online and only needed one night's stay. Was a good clean budget hotel.
1 out of 5
by Joel from Guanajuato, Mexico

It will be a nightmare

Posted Nov 6, 2012
Somebody in the middle of the night starts a fight and nobody was in the desk to call police. They were making a lot of noise during approximately 2 hours and the ring on the desk didn't work. It was a nightmare. I never will visit this "hotel" again.
4 out of 5
for Everyone
by A verified traveler

Good place to stay for a day or two

Posted Aug 20, 2012
We had a good experience at Hotel Ferrol. The staff only speaks Spanish, and was exceptionally friendly. Although the beds were not very comfortable, everything was clean, there was plenty of hot water, and a flat-screen tv in our room. There was also a phone (that took phone cards) in the main lobby, and bottled water was available for purchase as well. We were in a room on the first floor that had a window out into the lobby, but not outside--not sure if all of the rooms are windowless or if it was just that level. We felt very safe staying at Hotel Ferrol, and recommend it as a place to stay for a short visit, one or two nights (honestly, any more than that and you might start to feel a little sore from the hard mattresses!). The hotel is within walking distance of many places to eat and explore.
4 out of 5
for Everyone
by Firoz from Brookings, SD

Great for hotel for an affordable stay in downtown

Posted Jul 13, 2012
Pros: The location and FREE high speed wifi
Cons: No english speaking staff
Location: Great in terms of being the thick of things. Its a little on the inside road so you might think its shabby,but walk 1 block down and youre on reforma.
Im a single guy, went down to mexico city for 4 days and was looking for a decent place to stay while there while i could explore the city. If thats your case, this hotel is perfect for you or even families. Clean rooms, hot showers and daily room services. Friendly staff and very helping. I didnt speak any spanish and the staff was always very helpful. It has free high speed internet so u can keep in touch with back home and everything, tv has many channels but all the channels are in spanish. The hotel itself is on Mina street which is one block from a main street called Hidalgo and Reforma. You couldnt find a better spot in downtown. Ofcourse its not a five star hotel, so dont expect supremely stylish and extravagant rooms, but it serves the purpose. the Bed gets a little used to sleep on, but thats a personal choice rather than a fault. Oh, and do not forget to take a 2 pin adapter if your electronic items use a 3 pin american outlet. The rooms have a 2 pin outlets, else you can buy it at radioshack but it will take you a little walking and if you are new to the city its a hassle.