Ratings based on 368 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
96% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Escazu, Costa Rica

Very, very disappointed with the Internet

Posted Aug 17, 2014
Pros: Everything, the location is superb.
Cons: The internet MUST be fixed! It doesn´t work as it is.
Location: It is in the Zona Rosa with many restaurants, hotels, bars, discos, etc. It´s a gay friendly zone. Reforma and Insurgentes are very close.
3 out of 5
Recommended
for Everyone
by A verified traveler from Tijuana, Mexico

Trip with friends

Posted Jul 29, 2014
Pros: The historical lobby, the location, valet parking service
Cons: Stayed in 3rd level, probably a lighter color will make it more comfy.
Location: Only 2 blocks from Paseo de la Reforma, 2 blocks from Avenida Insurgentes Sur.
Very well located in the Zona Rosa, the staff helped us in our questions about address directions, they recommended us a close Mexican restaurant to eat, helped us with quotations of a tour, let us print the airline boarding passes.
3 out of 5
Recommended
for Everyone
by A verified traveler

Disguised luxury

Posted Jul 24, 2014
It is in the middle of Zona Rosa and a lot is happening at night. If your hotel faces the street and you are no there to party tough luck. The corridors are also very noisy. The rooms in the back of the hotel seem to be nicer but some really scary in case of an earthquake. The food in the restaurant was OK. You also have a Sanborns next door. The maids are ten times friendlier than the people working in the front desk. Those receptionist with glasses and one night guy are awful. They need customer service training.
4 out of 5
Recommended
for Everyone
by A verified traveler from Bothell, WA

A nice place for an overnight stay.

Posted Jul 18, 2014
Pros: The arrangements in the room that gives you a feel of a home bedroom.
Cons: Lighting in the room
Location: Amazing place to be. Centrally located in the Zona Rosa market and right across the mall.
The hotel is pretty ok in terms of the comfort and bedding. The rooms are bit small but are differently arranged from the traditional setup that gives you a feeling that you are in a bedroom rather than a hotel room. The rooms though old are nice and the hotel staff is very courteous. The hotel is centrally located right in the market area in Zona Rosa and still has its own privacy. I would recommend this hotel
4 out of 5
Recommended
for Everyone
by A verified traveler from China

Stylish hotel, convienent

Posted Jul 3, 2014
Pros: collections
Cons: breakfast is expensive but with very few food.
Location: Walk around downstair of the hotel to see a lot of old collections. A very good Chinese food buffet, just crossing the road to left.
Room condition is good even a it is a little bit old. Breakfast is expensive but with very few food.
4 out of 5
Recommended
for Everyone
by A verified traveler from Philadelphia, PA

Wonderful choice in great neighborhood (Zona Rosa)

Posted Jul 1, 2014
Pros: The classic feel of the hotel: very nicely decorated
Cons: Extended gym hours and working sauna, sanitizing wipes in the gym, change for large bills at the front desk,
Location: Zona Rosa has tons of bars, restaurants and shopping areas. Excellent for LGBT community. There is a Sanborns next to hotel (for all incidentals).
I stayed in this hotel for the second time during a visit to Mexico City. I found it more charming that more luxurious hotels - old historic character and beautiful setting. It could be a stellar hotel but just misses by minor things (quality of soaps, attention to service, better gym hours [closes really early on Sunday], warmer food at breakfast buffet, etc.). Despite all that, I will definitely return here on my next trip to Mexico!
4 out of 5
Recommended
for Everyone
by A verified traveler from Philadelphia, PA

Great Hotel with Character

Posted Jun 25, 2014
Pros: Historic character; nice staff; LOCATION
Cons: Softer pillow cases. Better hotel soaps. Sanitizing wipes for the gym.
Location: Within walking distance of all that you need: Starbucks, restaurant chains (like Chili's) and good local options. Sanborns, next door, has everything.
This is a beautiful historic hotel which is in a great location. For LGBT visitors, it is a within a 5 minute walk from nightlife. Along with being an old hotel, there are some minor things can could be modernized, but these are very minor points.
5 out of 5
Recommended
for Couples
by A verified traveler from Alabama

Wonderful hotel with Old World charm

Posted Jun 24, 2014
Pros: See above.
Cons: Perhaps more staff in the dining room during the morning hours, but only visited one day- and they were busy.
Location: See above.
The hotel was so much more than I expected! The staff was welcoming, but unobtrusive. When I approached the concierge, he had many helpful suggestions and was able to offer advice on a wide variety of subjects. He assisted my family and I in booking a tour, and arranged for transportation when needed. He suggested places throughout the city that were interesting to us, after gentle questioning to determine our needs. He was as welcoming and hospitable as I would be to a guest in my own home, and treated us with a personal touch that would rival any five star hotel in London or Paris. The corner room was charming, the windows let in the most wonderful breezes, right at the hottest part of the afternoon and overlooked a lively street scene that was always entertaining. As the night cooled down, shutting the windows provided a good masking of the street ambience when it was time to sleep. Location was excellent- many restaurants and stores within easy walking range. Metro was two blocks away and easy to decipher. Was worried about the reported overcrowding, but didn't find it any different than the tube at peak hours. Lots of nightlife in the area- probably not the best area of the city for young children, but my university aged children enjoyed it! Fair warning, it is called " Zona Rosa" for a reason! Hotel was amazing, could rival anything in Europe at a quarter of the cost. I highly recommend it, and suggest asking for Señor Ariel for assistance during your stay!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Hotels

Posted Jun 20, 2014
A great Museum Hotel with all the amenities.the room was clean, comfortable and all the staff was customer service oriented. Great service, great experience.
4 out of 5
Recommended
for Families
by A verified traveler

Close to metro and shopping

Posted Jun 19, 2014
Pros: Very interesting decor in the lobby.
Cons: They need more people who can speak basic English. No one could communicate to me in even the most basic English.
Location: Lots of food, shopping, and close to metro and a walk to the Museo of Anthropology and other attractions.
This unique (not chain style) hotel was very close to the metro (3 blocks) and restaurants (Chili's, Papa Johns, McDonalds, etc. as well as authentic Mexican fare) and bars. It is located just a few blocks from the Golden Angle monument in the center of Mexico City. Shockingly, no one speaks English - no one, not the front desk, concierge, or taxi people, so bring your Spanish/English dictionary. The hotel is located on the main drag (no pun intended) of the gay district. At night there were lots of couples walking and lots of PDAs, so you may not want to bring children here unless you are ready to explain that people are different.