Ratings based on 796 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
96% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified travelerfrom vancouver, canada

Old hotel in Zona Rosa

Posted Jan 30, 2015
Pros: Decent location, insurgentis station is 2 blocks away.
Cons: Younger staff, managers who care about their guest.
Location: Not as covenient as Zocalo hotels, zona rosa is really a hang out for gay bars but close to castillo castle. Insurgentis metro station is 2 blocks.
Stay 3 nights at Hotel Geneve and two different rooms. Both rooms are small and had furniture that doesn't function well, and showers that leaked water to flood the bathroom. Hotel has some charm but it is old and tired. Our first room doesn't have a sitting chair, only a wooden bench. Our second room has an antique looking chair that you can't sit for more than 5 mintues. The staff at the hotel can be hit and miss. Some will help some just don't want to. Some older staff has an attitude as well, especially the "bell papas". The management seriously have issues with this hotel, I can't believe it is rated this high. Maybe because I am Asian!!! So stay away if you don't want to feel uncomfortable. I complained about smokers on my deluxe wing on the non smoking fourth floor at 1am in the morning, nothing was done. Next day, they used heavy perfume to cover up the smoke. I ask for a different room next day, they downgraded us to the 2nd floor in the front of the hotel. Chili's across the street pumped up the volume till 2am in the morning. But at least I am able to breath with the 2 windows opened. If you have allergies, stay away.
2 out of 5
by A verified traveler

Klassisches aber schlecht geführtes Hotel

Posted Jan 29, 2015
Zimmer schmutzig und schlecht gewartet, Mitarbeiter schlecht bis überhaupt nicht geschult und nicht wirklich Gast orientiert!
5 out of 5
by A verified travelerfrom Oaxaca

Hotel encantador

Posted Jan 27, 2015
Pros: Es pintoresco y antecuado pero todavía tiene excelentes servicios y instalaciones.
Location: Está ubicado muy cerca de un andador, La Calle Reforma, una estación de Ecobici. No está lejos del Parque Chapultepec, ni el centro historico.
Este hotel tiene muchos encantos. Está bien ubicado, los empleados son amables, las camas son cómodas, toda está limpia. La calle está tranquila por la noche y dormimos muy bien. La restaurante es hermosa y los omletes son deliciosos.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Bordeaux

Le charme du passé.

Posted Jan 26, 2015
Pros: La décoration du salon bibliothèque est exceptionnelle, on s'y sent bien et le personnel est d'une remarquable gentillesse
Cons: La salle de bains et l'insonorisation mériteraient un effort
Location: Quartier assez bruyant mais proche de Reforma et du métro. Accès facile vers tous les points d'intérêt.
Nous avons passé 6 nuits dans cet hôtel en Janvier 2015 et ne regrettons pas notre choix. Cet hôtel a une histoire et beaucoup de charme.
5 out of 5
Recommended
for Families
by A verified travelerfrom near Houston, Texas

We Shall Return

Posted Jan 16, 2015
Pros: I enjoyed the fresh floral arrangements and historical displays in the lobby
Cons: There could be more electrical outlets in the room.
Location: There are plenty of places to shop, eat and stroll around. It is very near the metro stop Insurgentes, Paseo de la Reforma, and Angel de Independencia
We stayed at the Hotel Geneve for 8 nights recently between December 25 and Jan 2. We found the place to be interesting, clean and the bedding very comfortable. The cantina and restaurant are rather pricey, but there are plenty of other choices just a few steps out the front door. Hotel Geneve is a beautiful historic hotel with loads of charm. The lobby staff is very helpful and friendly, especially Erick who can be found near the front entrance doors. We also found Margarita in the cantina to be friendly and helpful. Our chambermaid, Rufina, was tops. The room we had, 434, was quiet and large. It didn't have enough electrical outlets, which is to be expected from a hotel built 100 years ago, but we made do and easily overlooked. The price was right, but the breakfast was a bit steep but convenient. We will go back if we get the chance.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom San Francisco. CA

Nice historic hotel but rooms not so nice

Posted Jan 12, 2015
The room pictures showing on the website don't match the rooms.. Disappointed.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom sverige danmark

Hotel centralt plaseret

Posted Jan 12, 2015
Boede på hotellet 10 dage tidligere, hvor det var en meget negativ oplevelse, men denne gang fik vi et pænt nyistandsat værelse Man skulle have overfrakke på i morgenmads restaurant, vi var ved at dø af kulde Morgenmad ikke værd at betale for, spis hellere ude i byen
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Veracruz.

Muy bonito hotel, atención perfecta. Todo bien.

Posted Jan 11, 2015
Pros: TODO, las instalaciones, las camas cómodas, el personal muy muy amable, reservé la habitación con desayuno incluido y valió la pena, muy rico.
Cons: Todo me pareció bien.
Location: Muy buena ubicación, hay un sanbors prácticamente dentro del hotel, y el restaurante tambien, enfrente hay una plaza y muchas tiendas.
Me quedé casi una semana y todo fue muy cómodo, agradable y el hotel muy bonito. El personal nos atendió perfectamente, cada cosa que solicitamos nos lo cumplían, de verdad no tengo ninguna queja en este hotel.
3 out of 5
Recommended
for Everyone
by A verified traveler

ロビーの雰囲気が素晴らしい

Posted Jan 8, 2015
Pros: クラシック調なロビーの豪華さ。
ロビーがクラシック調なかんじの豪華さで、素晴らしいです。 客室内も期待していましたが、思ったより狭かったです。 浴室にバスタブがあったのですが、底面にヒビがあって、シャワーを浴びていると、まわりが少し水浸しになってしまいました。 あと、私的に部屋の空調の調節が難しいです。今回2回このホテルを利用したため、2回とも別の部屋を利用したのですが、1回目は寒く、2回目は暑くて寝てる間汗をかきました。 朝食は、品数が少ないです。味は普通です。 立地は良いと思います。
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Tucson, AZ

Great hotel, close to everything

Posted Jan 8, 2015
Pros: Clean, beautiful, close to everything. Staff was super nice.
Cons: Nothing I can think of. We had a great stay.
Location: Central to the majority of landmarks in the city.
What a great hotel! The staff was so helpful and so kind from the moment we got there. The hotel itself is beautiful with lots to see inside, and it's close to everything. There are plenty of restaurants near the hotel, as well as coffee shops, stores, all walking distance. The hotel is also near most landmarks in the city. In taxi, no more than 10 -15 min away from the Zocalo, lazy garibaldi, Bosque de Chapultepec, and walking distance from the Angel de la Independencia. At the airport after we had checked out I realized I left my wedding ring and my watch in the room. I called right away and everyone I spoke to was incredibly helpful. They went right up and found my things, kept them safe, and mailed them back to me. I can't thank them enough for being so helpful. We give this hotel 5 starts, and we will definitely stay there every time we go back. No question.