Lobby

Reviews of Hotel Pedregal Palace

3 out of 5

Reviews

7.8

Good

Rating 10 - Excellent. 275 out of 854 reviews" "
Rating 8 - Good. 299 out of 854 reviews" "
Rating 6 - Okay. 169 out of 854 reviews" "
Rating 4 - Poor. 66 out of 854 reviews" "
Rating 2 - Terrible. 45 out of 854 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

7.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Jose

En la habitación no se sentia frio el clima
Stayed 4 nights in Mar 2024

2/10 Terrible

Arianne

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy mala idea reservar ese hotel, falta de limpieza, las sabanas rotas con huecos, el aire de la habitación no funcionaba, y los empleados no le buscan solución a los problemas, fue en total un desastre, creo que hay muy mala administración, es una lástima porque las habitaciones son espaciosas
Stayed 3 nights in Feb 2024

10/10 Excellent

Joseph

Stayed 1 night in Dec 2023

10/10 Excellent

patrick

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very good service. Enjoyed the restaurant and the wait staff. Very nice rooms at a very affordable price.
Stayed 3 nights in Dec 2023

8/10 Good

Paloma

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Oct 2023

6/10 Okay

Tahmid

Stayed 4 nights in Sep 2023

10/10 Excellent

Ruth

Traveled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Jul 2023

8/10 Good

Sarahi

Traveled with family
Liked: Cleanliness, property conditions & facilities
Great location !
Stayed 2 nights in Jul 2023

10/10 Excellent

SARA ELENA

Stayed 1 night in May 2023

10/10 Excellent

Mustafa

Liked: Cleanliness, amenities, property conditions & facilities
This guys very friendly.Clean room good location
Stayed 1 night in May 2023

8/10 Good

Andres

Traveled with partner
Liked: Cleanliness
Good service from staff. Reasonable food on restaurant. The taxi from the hotel is very good.
Stayed 5 nights in May 2023

6/10 Okay

Ralph

Traveled with family
Disliked: Cleanliness
General cleaning is the issue. The Hotel needs a good general cleaning for all areas (top to bottom)
Stayed 4 nights in Apr 2023

10/10 Excellent

Elio

Stayed 3 nights in Feb 2023

8/10 Good

Nicolas

Stayed 1 night in Oct 2022

8/10 Good

Roberto

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Apr 2022
Response from Gerencia de Ventas on Apr 26, 2022
Agradecemos mucho sus comentarios. Su opinión es muy importante.

4/10 Poor

ARTURO

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Feb 2022

8/10 Good

Sofia, San Antonio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located
Stayed 2 nights in Jan 2022
Response from Gerencia de Ventas on Feb 11, 2022
Thanks for your comments. We hope to your visit soon

8/10 Good

Ralph

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 11 nights in Dec 2021
Response from Gerencia de Ventas on Jan 13, 2022
Agradecemos sus comentarios, son muy importantes para nosotros. Esperamos nuevamente su visita.

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cost/benefit it is a great place
Ir was a great experience. The room next to us was a bit noisy but it was good. The rooms are in good shape and the service was good. It is not a luxurious place, it is a family friendly and affordable place to stay in the south of Mexico City. Really convenient.
Stayed 1 night in Oct 2021
Response from Gerencia de Ventas on Oct 11, 2021
We appreciate your comments. Your opinion is very important. We hope for you soon

6/10 Okay

Kurtis

Business traveler
Liked: Cleanliness, room comfort
Stayed 1 night in Jul 2021
Response from Gerencia de Ventas on Aug 7, 2021
Agradecemos sus comentarios. Esperamos nuevamente su visita.

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente Hotel
El hotel esta super limpio, el servicio es excepcional y muy bien ubicado!!! Altamente recomendable!
Stayed 3 nights in Jun 2021
Response from Gerente de Ventas on Jun 21, 2021
Agradecemos sus comentarios. Esperamos nuevamente su visita. Su opinión es muy importante.

10/10 Excellent

Verified traveler

Stayed 1 night in Feb 2021
Response from Gerente de Ventas on Mar 1, 2021
Agradecemos sus comentarios, esperamos nuevamente su visita muy pronto.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed here previously and really like the location and the roof top patio. The door to the patio though was very hard to open...safety issue. Also when I checked into my room there was an ashtry with cigarette butts in it. It was cleaned up immediately but not something I expected from this hotel.
Stayed 3 nights in Feb 2020
Response from Gerencia de Ventas on Mar 3, 2020
We apologize for the inconvenience presented, we will review the points indicated.

10/10 Excellent

Miquel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Gerencia de Ventas on Jan 8, 2020
Agradecemos sus comentarios, esperamos nuevamente su visita.

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Gerencia de Ventas on Nov 29, 2019
Agradecemos sus comentarios.

4/10 Poor

Verified traveler

Traveled with group
Disliked: Staff & service
Rooms not ready @ Check in.. Great customer service from One of the bell boys
Stayed 1 night in Nov 2019
Response from Gerencia de Ventas on Nov 20, 2019
We greatly appreciate your comments, your opinion is very important. We will review the point indicated.

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
Look, this is not a fancy or luxury hotel, it is budget and kind of old....but what it lacks on luxury makes up in the restaurant food (surprisingly AMAZING!) and the super friendly and super accomodating staff.....all I needed or wanted, I got!
Stayed 8 nights in Sep 2019
Response from Gerencia de Ventas on Oct 15, 2019
We appreciate your comments, it is a pleasure to have served you. We look forward to your visit.

8/10 Good

Verified traveler

Stayed 2 nights in Sep 2019
Response from Gerencia de Ventas on Oct 7, 2019
Agradecemos sus comentarios, esperamos su visita.

4/10 Poor

Lilia

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Aug 2019
Response from Gerencia de Ventas on Oct 7, 2019
Lamentamos los inconvenientes. Agradecemos mucho sus comentarios.

10/10 Excellent

Verified traveler

Stayed 3 nights in Aug 2019
Response from Gerencia de Ventas on Aug 29, 2019
Agradecemos su opinión. Esperamos nuevamente su visita.

4/10 Poor

Verified traveler

Stayed 5 nights in Jul 2019
Response from Gerencia de Ventas on Jul 30, 2019
Agradecemos su opinión, quedamos a sus órdenes.

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You get what you pay..............................................
Stayed 4 nights in Jul 2019
Response from Gerencia de Ventas on Jul 26, 2019
We appreciate your comments, your opinion is very important

8/10 Good

Verified traveler

Stayed 1 night in Jul 2019
Response from Gerencia de Ventas on Jul 12, 2019
Agradecemos su puntuación, esperamos verle nuevamente.

8/10 Good

Verified traveler

Stayed 4 nights in Jun 2019
Response from Gerencia de Ventas on Jun 22, 2019
Gracias por su opinión.

4/10 Poor

RODOLFO

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from Gerencia de Ventas on Jun 13, 2019
Agradecemos su opinión. Esperamos nuevamente su visita.

8/10 Good

armando, miami FL

Business traveler
Liked: Cleanliness, staff & service
the best you can get for this price in the area, very friendly staff and the restaurant better than expected
Stayed 5 nights in Mar 2019
Response from Gerencia de Ventas on Mar 25, 2019
Thank you very much for your comments, we look forward to your visit soon

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
The best you can get for this price The staff is very friendly, the restaurant better than expected
Stayed 5 nights in Mar 2019
Response from Gerencia de Ventas on Mar 30, 2019
We appreciate your comments. We hope your visit again very soon.

10/10 Excellent

Eduardo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service! Very polite and kind Bianca and Priscilla from the Front Desk.
Stayed 1 night in Mar 2019
Response from Gerencia de Ventas on Mar 25, 2019
Thank you so much for your opinion

8/10 Good

LUIS

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room service was great. Service at the restaurant was excellent.
Stayed 1 night in Mar 2019
Response from Gerencia de Ventas on Mar 25, 2019
Thank you for your opinion

6/10 Okay

Verified traveler

Stayed 1 night in Mar 2019
Response from Gerencia de Ventas on Apr 30, 2019
Su opinión es muy importante para nosotros le esperamos pronto.

6/10 Okay

Hernan

Liked: Cleanliness, staff & service
A decent hotel in a nice area of DF
The hotel is conveniently located if you are doing business in the southern portion of the City. It is in the Pedregal area, near San Angel and other colonias in the south. It's right on the Periferico Sur. This hotel really needs an upgrade, makeover. The room is acceptable for the price this place is charging. The AC/heater needs to be renovated ASAP. The bed was very hard and the WiFi was spotty to say the least. Other than that, the service was good and the food at the restaurant was good and reasonably priced.
Stayed 3 nights in Feb 2019
Response from Gerencia de Ventas on Feb 17, 2019
Thank you very much for your comments. We will take your opinion into account and hope to serve you very soon

8/10 Good

Sara Ofelia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019
Response from Gerencia de Ventas on Jan 23, 2019
Agradecemos su puntuación, quedamos a sus órdenes y le esperamos muy pronto.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and reasonably priced. Good food and service at the restaurant. Wi-Fi signal not very good.
Stayed 3 nights in Dec 2018
Response from Gerencia de Ventas on Dec 21, 2018
Thank you very much for your comments, we will attend the indicated point. We hope again very soon

8/10 Good

Isabel

Liked: Cleanliness, staff & service, room comfort
Nice hotel , is better if you rent a car
The hotel is located in the extreme south of the city, so there are a few tourist attractions nearby, if you stay here you must think of renting a car, however if you are visiting the hospital or one of many government offices nearby, this hotel is ideal. A little bit old but comfy
Stayed 4 nights in Nov 2018
Response from Gerencia de Ventas on Nov 21, 2018
We greatly appreciate your comments, we will take your opinion into consideration and hope to see you again soon.

10/10 Excellent

LILIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great people. Very clean. Great service. Central area. Would stay there again in the future.
Stayed 3 nights in Oct 2018
Response from Gerencia de Ventas on Nov 2, 2018
Thank you very much. We hope to see you soon

8/10 Good

Oscar

Liked: Cleanliness, staff & service, room comfort
Good enough
Good enough
Stayed 3 nights in Oct 2018
Response from Gerencia de Ventas on Nov 2, 2018
Thank you very mucho. Your opinion is very important for us.

6/10 Okay

Yannick Didier

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Great place to just spend the night.
The hotel is old but it's fine, we have some issues with the AC in the room and a broken light bulb, but the service is fast and polite and they fix it very quickly.
Stayed 1 night in Sep 2018
Response from Gerencia de Ventas on Sep 26, 2018
We appreciate your comments, we will be more aware of the details inside the rooms. Your opinion is very important

10/10 Excellent

Mario E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy bien
Staff amable, check in rápido, cuarto limpio y lo mejor: silencioso. Regreso sin duda
Stayed 3 nights in Aug 2018
Response from Gerencia de Ventas on Sep 1, 2018
Agradecemos sus comentarios, esperamos tener la oportunidad de volver a servirle, para nosotros su opinión es muy importante.

2/10 Terrible

Paola, Guatemala

Disliked: Cleanliness, property conditions & facilities, room comfort
The smell it is so bad, is Very upseting, is like you are staying a drain, really bad!!!
Stayed 9 nights in Aug 2018
Response from Gerencia de Ventas on Aug 23, 2018
We greatly regret the inconvenience caused. The problem was only that room caused by the pipes of the city, we are working so that it does not happen again in that room. We appreciate your comments.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel for the money
My wife and I were truly happy with our stay at the Pedregal Palace. A nice, small and convenient hotel. The staff is most accommodating and the junior suite was truly comfortable and at a great price. The cuisine at this hotel is fantastic. Could not ask for better Mexican food. A buffet was served daily and the wait staff was very efficient. The staff made us feel like family. We would most definitely return to this hotel. Internet is available WITHOUT CHARGE. This hotel may need updating but we can live with it as it is because of the wonderful service. Kudos to all personnel.
Stayed 6 nights in Aug 2018
Response from Gerencia de Ventas on Aug 17, 2018
Thank you very much for your comments. It is very important for us to know that we do our job well. We hope to see you soon. We will also work in the indicated points