Front of property

Reviews of Hotel Stanza

3.5 out of 5
Hotel Stanza
Av. Alvaro Obregon 13, esq. Morelia, Col. Roma, Mexico City, CDMX

Reviews

9.0

Wonderful

Rating 10 - Excellent. 619 out of 1007 reviews" "
Rating 8 - Good. 292 out of 1007 reviews" "
Rating 6 - Okay. 62 out of 1007 reviews" "
Rating 4 - Poor. 18 out of 1007 reviews" "
Rating 2 - Terrible. 16 out of 1007 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

MARY

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Batia

Liked: Cleanliness, staff & service
Stayed 4 nights in Mar 2024

10/10 Excellent

Jesús Emmanuel Carrillo

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es muy centrico y conveniente, el área es muy tranquila y hay muchos restaurantes y opciones para todos los gustos y preferencias
Stayed 3 nights in Mar 2024

10/10 Excellent

Fadil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at the Hotel Stanza for four nights in March. My experience was great in all respects. The staff was very helpful and attentive. The area has a lot of cafes and restaurants for fine dining as well. Safe and easy to walk anywhere in Roma Norte, La Cadenza, historical Center and around.
Stayed 4 nights in Mar 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

James

Traveled with partner
Liked: Property conditions & facilities
Great view over pushkin park
Stayed 6 nights in Mar 2024

10/10 Excellent

Juliana, Albuquerque

Liked: Cleanliness, staff & service, property conditions & facilities
Service was perfect.
Stayed 2 nights in Mar 2024

10/10 Excellent

Rodrigo

Liked: Cleanliness, staff & service, property conditions & facilities
Love it. I recommend it.
Stayed 3 nights in Feb 2024

6/10 Okay

Cynthia

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
It’s not worth it. I’m not a complainer usually but this hotel is old and not well maintained for such a beautiful city. My room was stinky , bathroom moldy. The one good thing from this hotel is the location. In the area I’m sure there’s much better choices. I don’t suggest I’m glad I only stayed one night.
Stayed 1 night in Feb 2024

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Gerencia de Calidad on Mar 7, 2024
Jesse muchas gracias, su calificación y sus comentarios son de suma importancia para nosotros, esperamos su regreso muy pronto, saludos.

10/10 Excellent

Maria

Stayed 2 nights in Feb 2024

8/10 Good

Gabriela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Gerencia de Calidad on Mar 7, 2024
Gabriela muchas gracias por su valoración, nos complace saber que su estadía fue de su agrado. Reciba saludos cordiales.

8/10 Good

Yvonne Cerda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is great!! The only downfall was some noises I’m the middle of the night. Not sure if it was crew or guests. You don’t get an iron you have to go to the iron room and there’s no ice machine. Other than the it was great. I would definitely stay again. It’s actually my second time staying here
Stayed 2 nights in Jan 2024
Response from Quality management on Feb 3, 2024
Hello Yvonne, we are glad to know that this is the second time that you visit us, we regret that we do not have the refrigerator service, and of course we take into account your comment about the noise, we will be more cautious regarding what can be solved in our own way. part and we have already uploaded your comment about the iron to see what can be done.Greetings

8/10 Good

Hyunmo, Kingston

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Staff was great. The hotel location was good but a bit noise.
Stayed 3 nights in Jan 2024
Response from Quality management on Feb 3, 2024
Good morning Hyunmo, thank you for rating us, we take your comments into account, we continue working to solve what you told us about the external noise.Greetings

10/10 Excellent

John

Liked: Cleanliness, staff & service
Excellent location with a fair price and great service. I stay in Mexico City often and this is a great choice for the cost conscious traveler.
Stayed 1 night in Jan 2024
Response from Quality management on Feb 3, 2024
Hello Jhon, thank you for your preference and we are happy to know that on each visit your stay is always the best.Greetings

6/10 Okay

ingrid

Traveled with group
Liked: Cleanliness, property conditions & facilities
The best thing of the hotel are the cleaning ladies, They are nice and attentive. You can heard any outside noise when you are in the room even a cough from a person in the other room. The servers at the restaurant are so lazy and careless. Front desk workers are okay. Hard to have a good night sleep because you can heard everything.
Stayed 3 nights in Jan 2024
Response from Quality management on Feb 3, 2024
Good morning Ingrid, thank you very much for your comments, they help us to continue improving the quality of our services.Greetings

10/10 Excellent

Delma

Traveled with group
Liked: Cleanliness, staff & service
Response from Gerencia de calidad on Jan 11, 2024
Delma estamos agradecidos por dedicarnos unos minutos de su tiempo para valorar nuestro servicio, continuamos mejorando para que su visita siempre sea placentera, reciba saludos.

8/10 Good

Diego

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful. Overall everything was wonderful except for the water pressure.
Stayed 7 nights in Dec 2023
Response from Quality management on Jan 8, 2024
Good morning Diego, thank you for your comment, we will be sure to tell our collaborators about the excellent work they do.Receive cordial greetings.

10/10 Excellent

Jaime

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value, great location and excellent staff!
Stayed 10 nights in Dec 2023
Response from Quality management on Jan 8, 2024
Hello Jaime, thank you very much for such an excellent review, our collaborators always strive to provide the best service, we are happy to know that you liked it.Greetings

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Will Return if back in Mexico City
The check in was nice and smooth. The rooms were clean and spacious (king suite). The security check making sure who is going into the building is nice too. Overall a great hotel.
Stayed 2 nights in Dec 2023
Response from Quality management on Jan 4, 2024
Thank you for your comments, our goal is to offer the best service on each of your visits, we are proud to know that this was the case, we hope to visit us soon.Greetings

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in safe central area.
It was a very beautiful and cozy hotel for the price. Friendly and helpful staff in uniform. It was very safe and in walking distance to many attractions.
Stayed 1 night in Dec 2023
Response from Quality management on Jan 4, 2024
Good morning Cheryl, thank you for taking the time to leave us your comment, we appreciate the gesture and we are happy to know that your stay with us was pleasant, without a doubt we work to offer the best and quality service.Greetings

10/10 Excellent

OSCAR

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is amazing and honest , forgot passport with money inside it and they returned everything intact .
Stayed 2 nights in Dec 2023
Response from Quality management on Jan 4, 2024
Good afternoon Oscar, one of our values as a company is integrity, which we look for in each of our collaborators, that is why we are proud of your comment, without a doubt we will send it to the area so they know that you as a guest recognize their work and their values.Receive greetings.

10/10 Excellent

Anthony

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property in the heart of Roma Norte. Just a little cold in the rooms no heat. Staff and management where excellent especially the cleaning staff.
Stayed 5 nights in Dec 2023
Response from Quality management on Jan 4, 2024
Anthony, thank you very much for your comment, our collaborators will be happy to know that the quality of the service they gave you was pleasant for you, we will send you such kind comments, we hope to have your visit again.Greetings

8/10 Good

Linda

Liked: Cleanliness, staff & service, amenities
El hotel siempre nos gusta pero tienen que cambiar las almohadas. Son horribles.
Stayed 3 nights in Dec 2023
Response from Gerencia de calidad on Jan 4, 2024
Buen día Linda, nos halaga su lealtad, sin duda tomamos en cuenta su comentario, es por ello que me permito reforzar que usted puede solicitar sin problema un cambio si así lo cree necesario con nuestras camaristas, estamos para ofrecerle el mejor servicio, por favor reciba saludos cordiales.

10/10 Excellent

billy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fun area
Location was superb. Reasonable price
Stayed 1 night in Dec 2023
Response from Quality management on Jan 4, 2024
Good morning Billy, we are delighted by such a magnificent score, your comment undoubtedly lets us know that the quality of our services continues to improve.Greetings

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I’d book again
The service was great and the housekeepers did an amazing job every time they serviced the room.
Stayed 2 nights in Dec 2023
Response from Quality management on Jan 4, 2024
Hello Francisco, we are happy to know that your stay with us was pleasant, we will certainly pass on your comments to our cleaning colleagues.Greetings

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel in great location
Great location, felt safe and easy walk to nearest Metro station. Lots of cafes, restaurants close by. Very helpful and informative staff and felt it was a good choice for us on our first visit to Mexico City. The buffet breakfast was excellent and was served until 1pm. We also had dinner in the restaurant which was also very good.
Stayed 3 nights in Dec 2023
Response from Quality management on Jan 4, 2024
Good morning Susan, we are flattered with such comments, without a doubt we strive to offer the best quality service in each visit, we hope to have your visit again.Greetings

8/10 Good

Jose

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Property was clean, centrally located. But we did have an issue when we arrived to the hotel. The reservation was paid and confirmed before arrival. The 3 rooms we were given were not clean.
Stayed 3 nights in Nov 2023
Response from Quality management on Dec 5, 2023
Good morning Jose, we regret the inconvenience upon your arrival, we have spoken with the area so that there is greater communication and response when offering each of our services.Greetings

10/10 Excellent

Travis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, very friendly staff. Right in the heart of all the good stuff in Roma Norte. This was my second stay here and, while surely there are fancier hotels around… this place has heart and it’s my go to.
Stayed 4 nights in Nov 2023
Response from Quality management on Dec 5, 2023
Travis Justen Thank you very much for your excellent comments, we are glad to know that your stay with us was very pleasant, we certainly hope to receive you soon, and we are pleased to have your loyalty, receive cordial greetings.

10/10 Excellent

Clara

Liked: Cleanliness, staff & service
Stayed 10 nights in Nov 2023
Response from Gerencia de calidad on Dec 5, 2023
Clara Monter le agradecemos el tiempo dedicado en valorarnos, seguimos trabajando para que nuestros servicios sean de la mejor calidad cada que nos visite, que tenga un excelente día.

10/10 Excellent

RAPHAEL

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Pleased with our experience, Nice, Clean, Confortable, Convenient, Quiet. Highly Recommended. Oh Check In is at Three and its a busy Hotel so no early Check In but They Safely Held Our Luggage while we went out.
Stayed 2 nights in Nov 2023
Response from Quality management on Dec 5, 2023
Raphael Hernandez we are delighted that your stay with us has been very pleasant, we are proud to receive comments as wonderful as yours, your satisfaction with each visit is our goal.Receive cordial greetings.

10/10 Excellent

Raquel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and excellent staff
Stayed 3 nights in Nov 2023
Response from Quality management on Dec 5, 2023
Thank you very much for your rating and comment Raquel, we hope to have your visit soon, have a great day.

6/10 Okay

Cyle

Traveled with partner
Disliked: Amenities, property conditions & facilities
Great location, that's it. Not a 4 star hotel, not by a long shot.
Stayed 5 nights in Nov 2023
Response from Quality management on Jan 4, 2024
Thank you very much for your comment Julianna, we hope to have your visit again soon.Greetings

2/10 Terrible

Ricardo

Disliked: Staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Gerente de Calidad on Dec 5, 2023
Estimado Ricardo, lamentamos que tu estadía no haya sido del todo placentera, nos gustaría brindarte una mejor experiencia en tu próxima visita.

10/10 Excellent

RICARDO ARMANDO CORDOBA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good!
Stayed 1 night in Nov 2023
Response from Quality management on Dec 5, 2023
Ricardo Cordoba it's fantastic to receive reviews like yours, thank you very much and come back soon, greetings!

10/10 Excellent

Paul

Liked: Cleanliness, amenities, property conditions & facilities
Very clean...room very comfortable...reasonable price...
Stayed 2 nights in Nov 2023
Response from Quality management on Nov 21, 2023
Paul Winter thank you very much, your rating and your comments are of utmost importance to us, we hope to see you back very soon, greetings.

6/10 Okay

Teri

Business traveler
Liked: Staff & service
Okay stay
I booked the King room, which was very spacious. The first room had plumbing issues (toilet water would rise whenever I tried flushing, and the water in the shower drained very slowly. Every night I was stepping in 1-2 inches of water). I switched to another room, which was better, but then I found a booger on the bed sheet which grossed me out. But the maid was friendly and restocked my room with water and towels.
Stayed 7 nights in Nov 2023
Response from Quality management on Jan 4, 2024
Teri we apologize for such incidents, the pertinent review has already been made in each of the observations you make to us, please receive a cordial greeting.

10/10 Excellent

Jesús Emmanuel Carrillo

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La ubicación es muy centrica, las habitaciones cómodas y espaciosas y a muy buen precio
Stayed 1 night in Nov 2023
Response from Gerencia de calidad on Nov 21, 2023
Jesús Emmanuel, muchas gracias por tus excelentes comentarios que nos han encantado, esperamos verte pronto.

8/10 Good

Cecilia

Traveled with family
Liked: Cleanliness, property conditions & facilities
I had two reservations one for me the other one for my son and wife the first room they got was smelley and when we complained they didn’t do anything about it sometimes the main desk attendants aren’t the friendliest. It took two days of complaining in order to get a new room
Stayed 7 nights in Oct 2023
Response from Quality management on Nov 21, 2023
Dear Cecilia Ibarra, thank you very much for your comments, we are sorry that your stay was not entirely pleasant, we would like to give you a better experience on your next visit.

8/10 Good

Raymundo

Traveled with partner
Liked: Cleanliness, staff & service
Here are my pros and cons of our stay at Stanza hotel. Cons 1. A bit too loud. Had trouble sleeping the first night due to how you can hear everything. Blow dryers from other rooms, conversations and footsteps in the hallway, and traffic outside. 2. Room is very basic. Small sink. No fridge, no microwave. More importantly for me, no iron board or iron in the room. Had to walk up to the 8th floor to iron my clothes there. 3. A bit outdated on the outside and inside. Pros 1. Very friendly and helpful staff. 2. Clean. 3. The location around the hotel is very nice and very safe. Wife and I never felt in danger outside the hotel. There are PLENTY of restaurants to eat/drink at all times of the day. Pharmacy a block away. Convenience store accross the street. Best Churros in the world accross the street as well. Overall our stay was great! Yes, the hotel looks a bit outdated from the outside and could use some renovations but it was at a great price and it serves its purpose. Best thing overall is the location hands down. Even Uber drivers would tell us that we were in a very good zone.
Stayed 4 nights in Oct 2023
Response from Quality management on Nov 21, 2023
Raymundo Gandara, thank you very much for your comments that help us improve, we will take your suggestions into account and we hope to see you back soon.

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from Gerencia de calidad on Nov 6, 2023
Gracias Andrew Cavallaro por dedicar un tiempo para calificarnos, nos ayuda mucho para medir la calidad de servicio ofrecido y seguir mejorando en nuestros procesos.Reciba saludos cordiales.

10/10 Excellent

Aida E.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2023
Response from Gerencia de calidad on Nov 6, 2023
Buen día Aida E. Landeros, gracias por su excelente valoración. Saludos.

8/10 Good

Louise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Gerencia de calidad on Nov 6, 2023
Luise Zimmerman le agradecemos el tiempo dedicado en calificarnos, esperamos que su estancia haya sido lo que esperaba.Saludos

8/10 Good

Joel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a 5-star hotel, but a 5-star in staff professionalism, location, and convenience. A little noisy inside of room, particularly because of all wood floors, but better than being carpeted. Would definitely stay again.
Stayed 2 nights in Oct 2023
Response from Quality management on Nov 6, 2023
Thank you very much for your comments Joel Inocencio, we are glad that your stay was pleasant.He receives cordial greetings.

6/10 Okay

Verified traveler

Liked: Cleanliness
Average hotel
The hotel room smells horrible and the shower isn't great. Our room key doesn't work and we had to activate it at the front desk every time...Nice location but i think theres better options out there
Stayed 5 nights in Oct 2023
Response from Quality management on Oct 16, 2023
We are sorry that you had these inconveniences, the corresponding actions have already been taken to improve the quality of the faucets and a complete review of the showers was carried out.Thanks for your observations.

8/10 Good

Joel

Very loud in hallways. Not carpet perhaps.
Stayed 1 night in Oct 2023
Response from Gerencia de calidad on Oct 16, 2023
Hello JoelWe take your comment into account, we have already reviewed what it was due to and the pertinent actions have been taken so that it does not happen again.Greetings

8/10 Good

Kil

Liked: Cleanliness, staff & service
Location is great
Stayed 4 nights in Oct 2023
Response from Quality management on Oct 17, 2023
We are glad that it suited your activities during your stay.

8/10 Good

Aimee, Nqples

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 3 nights in Sep 2023
Response from Quality management on Oct 17, 2023
We are glad that it suited your activities during your stay.

10/10 Excellent

Alejandro, Del Valle

Liked: Cleanliness, staff & service, property conditions & facilities
A stay
Stayed 1 night in Sep 2023
Response from Quality management on Nov 21, 2023
Alejandro thank you very much for your evaluation; we hope to see you soon.

10/10 Excellent

Gamaliel Espinoza

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly
Stayed 4 nights in Sep 2023
Response from Quality management on Oct 16, 2023
Thank you for your comment, we work to ensure that the service continues to be to your liking.