Ratings based on 180 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
94% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom okie

Swimming Pool and outdoor area were out of service

Posted Apr 24, 2015
Pros: Location, it is in the heart of Chapultepec and Mexico city's best neighborhood. Taxi fare to downtown is about $5.00 and fifteen minutes.
Cons: Hard to improve, everything is great. The pool was closed for repairs that other guests will certainly be able to enjoy soon.
Location: 50 great restaurants within walking distance. Shopping is not recomended because the quality of the shops is very basic and prices are painfully high
Great everthing, clean, conveniently located, great restaurants and shops, the best area of the city to enjoy Mexico city at its safest. The hotel did'nt have Chapultepec views available to expedia users and did not transfer the nights to my Marriott Rewards Program because I booked the reservation with expedia. Yet besides these two minor details, the hotel quality and expedia competitive price makes it the best Hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 21, 2015
Todo el personal del hotel muy amable y cortes, la ubicación excelente.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Veracruz

Una fiesta inolvidable

Posted Apr 15, 2015
Pros: Su ubicación
Cons: Por el momento nada
Location: Auditorio nacional, Chapultepec, Museo Sumaya,
Fuimos a ver el show de Juan Gabriel y por comodidad y evitando la inseguridad, decidimos hospedarnos en este hotel, que buena decisión, desde que llegamos al Hotel fuimos tratados con cortesía y amabilidad, nos dirigimos al Auditorio Nacional, caminamos unos doscientos metros, presenciamos un excelente show de 4 horas, por lo que salimos del inmueble después de las 12 de la noche. por lo tanto el regreso al Hotel fue de los mas rápido y sencillo, y de inmediato volvimos a disfrutar de la comodidad de nuestra habitación, logrando un completo descanso.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom NUEVO LEÓN, MÉXICO

EXCELENTE ESTANCIA

Posted Apr 14, 2015
Pros: SUS INSTALACIONES, LA UBICACIÓN Y EL PERSONAL
Cons: LA COMODIDAD DE LAS CAMAS
Location: MUSEOS, ZOOLÓGICO, BOSQUE, AUDITORIO.
EL HOTEL ESTÁ MUY BIEN UBICADO CERCA DE LUGARES MUY BONITOS PARA VISITAR, COMO EL BOSQUE DE CHAPULTEPEC, MUSEOS Y EL AUDITORIO NACIONAL. EL PERSONAL ES MUY AMABLE Y TE SOLUCIONA TODAS TUS NECESIDADES. EXCELENTE HOTEL
3 out of 5
by A verified travelerfrom Grand Rapids, MI

Posted Mar 25, 2015
I decided to splurge on a suite because I was traveling with my wife. The "suite" is ridiculous. You enter into the "living room" which has no windows, no TV, only a couch and a desk. The closet is in the bathroom, there is no tub, no double sinks. The actual bedroom was nice with a great view but not worth the extra cost.
5 out of 5
Recommended
for Families
by A verified travelerfrom Pachuca

El spa es de lo mejor y sin pagar extra nada.

Posted Mar 2, 2015
Pros: Sus habitaciones de lujo
Cons: En el Spa poner un aparato de secado de los trajes de baño.
Location: Polanco y el auditorio nacional
En verdad si buscar relajarte es lo ideal, la alberca a la temperatura ideal. la comida de lo mejor.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom texas

Excellent

Posted Mar 1, 2015
I recommended the hotel it has a beautiful location and everithing is excellent .
Comment from Hotel Management
Mar 12, 2015 by Francisco Castejon, Hotel Management
Thank you for staying with us Dalia, We appreciate the good comments about your last stay with us, we are happy to know that you like our convenient location near to restaurants, museum, bars and beautiful parks. We are looking forward to have you as our guest on the near future. Best Regards, Francisco Castrejon Director of Rooms
3 out of 5
Recommended
for Everyone
by A verified traveler

Not as expected

Posted Feb 19, 2015
Sheets were stained, not a good impression. On the second day, we planned to return to out room to rest, it was 4:30 pm and the room had not been cleaned, we had to get some rest at the lobby. We called the front desk but the reply was just silence, not even an apology.
Comment from Hotel Management
Mar 12, 2015 by Francisco Castrejon, Hotel Management
Dear Guest, Thank you for your useful feedback about your last stay at our hotel. As we strive on providing a supreme service, please accept our apologies for not meeting your expectations, we are going to share you feedback with the responsible departments for avoiding this situation to happen again. Thank you again for taking the time for sharing your experience with us, so we can improve our service on the next time you give us the opportunity of having you as our guest. Best Regards. Francisco Castrejon Director of Rooms
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Los Cabos

Nos encanto todo!!!!!!

Posted Feb 17, 2015
Pros: Todo!!!!
Cons: A mi parecer todo estuvo incredible!
Location: fuimos a un concierto en el auditorio nacional, las plazas de para compras, Buenos restaurants y bares
la ubicación, el personal y la intalaciones fueron exelentes.
4 out of 5
Recommended
for Business Travelers
by A verified traveler

This traveler left a rating score only Posted Jan 26, 2015 on Hotels.com