Ratings based on 164 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
94% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
for Families
by A verified travelerfrom Pachuca

El spa es de lo mejor y sin pagar extra nada.

Posted Mar 2, 2015
Pros: Sus habitaciones de lujo
Cons: En el Spa poner un aparato de secado de los trajes de baño.
Location: Polanco y el auditorio nacional
En verdad si buscar relajarte es lo ideal, la alberca a la temperatura ideal. la comida de lo mejor.
5 out of 5
for Everyone
by A verified travelerfrom texas


Posted Mar 1, 2015
I recommended the hotel it has a beautiful location and everithing is excellent .
3 out of 5
for Everyone
by A verified traveler

Not as expected

Posted Feb 19, 2015
Sheets were stained, not a good impression. On the second day, we planned to return to out room to rest, it was 4:30 pm and the room had not been cleaned, we had to get some rest at the lobby. We called the front desk but the reply was just silence, not even an apology.
5 out of 5
for Everyone
by A verified travelerfrom Los Cabos

Nos encanto todo!!!!!!

Posted Feb 17, 2015
Pros: Todo!!!!
Cons: A mi parecer todo estuvo incredible!
Location: fuimos a un concierto en el auditorio nacional, las plazas de para compras, Buenos restaurants y bares
la ubicación, el personal y la intalaciones fueron exelentes.
5 out of 5
for Everyone
by A verified traveler

Good place to stay in Mexico City.

Posted Jan 11, 2015
Pros: Location, comfort
Cons: Spa and swiming pools need renovation
Location: Good restaurants and cafes
The spa and the swiming pool need renovation. Good place to stay
3 out of 5
by A verified travelerfrom Merida, Mexico

JW Marriott at Christmas

Posted Dec 30, 2014
Pros: Positives - Pool and gym are great. Wonderful lobby bar and sitting area.
Cons: The hotel has to improve its quality and service. If you promise turndown service and ice delivery, do it.
Location: Polanco area is beautiful and hotel ideally located. You can walk to shopping, the park, museums and restaurants.
JW at Christmas was a disappointment. I think they gave the "A-team" the holiday off. Stayed 6 nights. Only got turn down service the first night. Had to ask for ice delivery. Lipps their French restaurant was terrible. Sole was dry and the lamb stew inedible. Beware hotel restaurants charge a 90 peso fee for plating your food. Room is on the small size for being a 4+ star hotel. They tried to charge for unused minibar items. Finally I asked them to empty the minibar. When I arrived home they double charged my credit card. The room was pre-paid through Expedia in advance. My Visa was charged every day for the lodging. Big mess that I have to now get corrected.
Comment from Hotel Management
Jan 2, 2015
Thank you for choosing us for your trip to Mexico City! We are more than happy to know that you liked our hotel and the perfect location where we are at. It’s a pleasure to know that you enjoyed the neighborhood full of different attractions, like restaurants, museums, parks and among others. It would be a pleasure to have you as our guest once again on your next trip to Mexico City. We are looking forward to have you as our guests in the near future. Best Regards, Francisco Castrejon Director of Rooms
3 out of 5
by A verified travelerfrom San Francisco, CA

Luxury Hotel, but far from everything

Posted Dec 23, 2014
Pros: Clean and great staff
Cons: Bed mattress
Location: Located in the Hidalgo district, it's an upscale neighborhood but unfortunately, far from restaurants and entertainment.
The hotel itself was very nice, what you would expect from a JW Marriott. However, the location wasn't that great. Sure, there was a starbucks across the street, but that was about it. The staff was fantastic, very helpful and very professional. The room was clean and very nice, the bed however was too firm to our taste and we found it very hard to have restful nights.
5 out of 5
for Everyone
by A verified travelerfrom Zs

excelente zona muy agradable

Posted Dec 10, 2014
bien todo muy bien agradable comodo buena atencion
4 out of 5
for Everyone
by A verified traveler

Posted Dec 9, 2014
The staff was great and the concierge was very resourceful
5 out of 5
for Everyone
by A verified travelerfrom chih.

My Mexico trip...

Posted Dec 2, 2014
Super bien muy trankilo.. la comida del hotel rikisima muy buen servicio del personal