Room type

Super Sale

Max Occupancy: 3 guests (up to 2 children, 2 infants)

Deluxe Room, City View

Max Occupancy: 4 guests (up to 3 children, 2 infants)

Executive Room

Max Occupancy: 4 guests (up to 3 children, 2 infants)

Junior Suite

Max Occupancy: 2 guests (up to 1 child, 1 infant)

Get an overview of this hotelModern elegance in financial and cultural center

In city center

This high-rise hotel is located on the popular Paseo de la Reforma Avenue near the financial, cultural, and historic districts. There is easy access to the Polanco and Santa Fe business areas.

Health spa and pool

Relaxation options at Krystal Grand Reforma Uno include a spa with Shiatsu and hot-stone massage treatments, a solarium pool with artificial current, spa tub, sauna and fitness room.

Deluxe marble baths

Krystal Grand Reforma Uno's ornate guestrooms with views of Mexico City and free wifi feature marble bathrooms with separate showers and tubs, desks, granite vanities, and phones. All rooms are non-smoking.

Renovations & Closures

The hotel will be renovating from 05 March 2015 to 31 October 2015 (completion date subject to change). The following areas are affected:
  • Business center
  • Dining venue
  • One of the dining venues
  • Select guestrooms
Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Hotel Amenities

Hotel Amenities

Situated on Paseo de la Reforma Avenue, the Krystal Grand Reforma Uno is within 2 blocks of Mexico City's commercial and governmental offices and 0.5 km (0.25 mi) from the Palace of Fine Arts. The hotel is 31 miles from the pyramids of Teotihuacán.

A staffed business center includes private rooms with computer workstations and wired and wireless (high-speed) Internet access (surcharge). In addition, wireless Internet access (surcharge) is available throughout. The hotel offers 26 meeting and banquet rooms that can accommodate up to 800 people in a cocktail setup or 600 in a banquet service style.

The ninth-floor full-service spa with private treatment rooms offers Shiatsu massage, aromatherapy, and salon services (surcharges). The pool has an artificial current and is housed in a solarium. Use of the fitness center, sauna, steam room, and spa tub is complimentary.

The Krystal Grand Reforma Uno offers onsite dining with Specialties Restaurant, renowned for its paella, while Mexican and international fare are provided in casual Café Miró. 2 onsite bars offer live music and flat-screen TVs.

Additional amenities include flower and gift shops, a news stand, 24-hour taxi service, currency exchange, dry-cleaning service, and babysitting services. The hotel provides garage parking with valet service (surcharges apply).

The entire property was renovated in April 2015. This is an entirely smoke-free hotel.

  • 24-hour front desk
  • ATM/banking
  • Babysitting or childcare
  • Bar/lounge
  • Breakfast available (surcharge)
  • Business center
  • Free newspapers in lobby
  • Computer station
  • Concierge services
  • Conference center
  • Conference space
  • Conference space size (feet) - 6308
  • Conference space size (meters) - 586
  • Dry cleaning/laundry service
  • Elevator/lift
  • Express check-out
  • Full-service spa
  • Gift shops or newsstand
  • Hair salon
  • Health club
  • Indoor pool
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Number of buildings/towers - 1
  • Number of floors - 20
  • Number of restaurants - 2
  • One meeting room
  • Pool sun loungers
  • Porter/bellhop
  • Sauna
  • Shopping on site
  • Smoke-free property
  • Spa treatment room(s)
  • Steam room
  • Television in lobby
  • Total number of rooms - 489
  • Tours/ticket assistance
  • Valet parking (surcharge)
  • Wedding services
  • Wired (high-speed) Internet access - surcharge
  • WiFi (surcharge)
  • Year Built 1995
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Family Friendly Amenities

  • Babysitting or childcare
  • Cribs/infant beds (complimentary)
  • Free Wi-Fi
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Internet

Available in all rooms: Free WiFi

Available in some public areas: Wireless internet access ( 200 MXN per day ), Wired high-speed internet ( 0.00 MXN )

Parking

Valet parking (surcharge)

Room Amenities

  • Air conditioning
  • Bathrobes
  • Blackout drapes/curtains
  • Cable TV service
  • Climate control
  • Coffee/tea maker
  • Free toiletries
  • Connecting/adjoining rooms available
  • Free cribs/infant beds
  • Daily housekeeping
  • Desk
  • Fireplace
  • Free WiFi
  • Hair dryer
  • In-room massage available
  • In-room safe
  • Iron/ironing board
  • LCD TV
  • Pay movies
  • Phone
  • Private bathroom
  • Room service (24 hours)
  • Soundproofed rooms
  • Turndown service
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Where to Eat

Café Miró - Large, colorful restaurant with city views. Mexican and international cuisine. Buffets and à la carte dining. Breakfast, lunch, and dinner.

Lobby Bar - Casual lounge. Morning coffee and croissants. Appetizers and cocktails. Nightly live piano music. Open from early morning to late evening.

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Nearby Things to Do

The hotel offers a heated pool with sun loungers and an artificial current available at the push of a button for "in-place" swimming. Adjacent to the pool is a fitness center with cardio equipment and free weights. Use of sauna and steam room is complimentary.

Running paths lie within the central gardens of Paseo de la Reforma, adjacent to the hotel. Chapultepec Park, 2.5 km (1.5 mi) away contains a lake where rowboats can be rented.

The recreational activities listed below are available either on site or near the hotel; fees may apply.

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Spa Services

Krystal Grand Reforma Uno's Eternity SPA provides an array of therapeutic and beauty treatments, including massages, Ayurveda treatments, hydrotherapy, aromatherapy, facials, body scrubs, pedicures and manicures. The spa has a sauna, spa tub and six treatment rooms, including a room for couples.

Guests under 16 are not allowed in the spa. Advanced reservations required for massages and spa treatments.

  • Minimum age to access spa is 16
  • Number of treatment rooms 6
  • Couples treatment rooms
  • Manicures and pedicures
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Ayurvedic treatments
  • Sauna in spa
  • Spa tub in spa
  • Massages
  • Body treatments
  • Facial treatments
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Accessibility

To make requests for specific accessibility needs, complete the “Special or Accessibility Requests" section of “Trip Preferences" when you book your hotel.

  • Accessible bathroom
  • Accessible parking
  • Braille or raised signage
  • Accessible path of travel

Hotel Policies

Check-in

Check-in time ends at 11:30 PM

Check-in time starts at 3 PM

Check-out

Check-out time is Noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children under 12 years old stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pets

Pets allowed, Only dogs and cats are allowed, Only dogs are allowed, Maximum number of pets per room 1, Pet maximum weight in kg is 7

You need to know

Extra-person charges may apply and vary depending on hotel policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

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Fees

The following fees and deposits are charged by the property at time of service, check-in, or check-out.
  • Fee for buffet breakfast: MXN 245 per person (approximately)
  • Fee for wireless Internet in public areas: MXN 200 per day (rates may vary)
  • Fee for high-speed Internet (wired) in public areas: MXN 0.00 (rates may vary)
  • Self parking fee: MXN 93.84 per day
  • Pet fee: MXN 800.00 per pet, per night
  • Onsite credit card charges are subject to a surcharge
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

We should mention

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. Children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. Only registered guests are allowed in the guestrooms. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).

Awards & Affiliations

Green / Sustainable Property
This property participates in Biosphere, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
  • The property is a member of Preferred Hotels & Resorts.
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