Ratings based on 306 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
94% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Couples
by A verified travelerfrom Bristol, In

Spring Vacation Trip

Posted Apr 12, 2015
Pros: It was staffed very well, it was very clean and the food was exceptional.
Cons: Can't think of anything.
Location: The location was good for walking to Chapultepec Park, the modern art museum, and the exceptional museum of anthropology (beautiful) building
The hotel was one of the best we have stayed in. The help was very gracious. The food at the hotel Resturant was delicious. We would go back just to eat there again. We were very comfortable and all our needs were met. Would go back without hesitation.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Bangkok

Well located nice hotel

Posted Apr 5, 2015
Pros: Location, private terrace.
Cons: Spotty internet connection
My 3rd or 4th time there. I always get the suite with a private terrace. Love it there.
3 out of 5
by A verified travelerfrom LA

Location !!!!

Posted Feb 12, 2015
Pros: The SPA
Cons: The Hotel needs an upgrade.
Location: Very good location.
I travel frequently to Mexico City and I have used different hotels in that area and this is a very expensive hotel for what you get in facilities, cleaniness and comfort there are much better options.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 8, 2015
Hotel confortável, boa localização e bom atendimento. Só achamos o quarto um pouco pequeno.
5 out of 5
Recommended
for Everyone
by A verified traveler

AMAZING stay

Posted Feb 4, 2015
Pros: the staff - simply amazing
Location: the zoo, several museums, huge mall
The hotel staff is by far the most engaging and polite that I have encountered in my travels in over 50 countries. The restaurant staff as well as the spa staff make you feel like family. From the front desk to the cleaning staff I was greeted BY NAME each day. My travels will indeed end up back here for another wonderful stay.
3 out of 5
Recommended
for Business Travelers
by A verified traveler

nice hotel but internet doesn't work and is expens

Posted Jan 30, 2015
Pros: i really enjoy all the restaurants
Cons: the Taxi rates are very high Vs Normal taxi. (like triple)
Location: excellent locations... you can go out to enjoy ¨la avenida Reforma¨
Excellent staff, and services. ........................................................
5 out of 5
Recommended
for Business Travelers
by A verified travelerfrom Aguascalientes

Mi experiencia

Posted Jan 27, 2015
Pros: la comodidad de sus habitaciones
Cons: si, creo que por la ubicacion del hotel podria considerarse utilizar algun tipo de aislante para los sonidos externos de la avenida
Location: faltaba disposicion del personal de recepcion para informar sobre las actividades
magnifico hotel. tuve una estancia muy agradable, solamente considero que por parte del personal de recepcion falta un poco mas de informacion para poder aproverchar aun mas las instalaciones del hotel.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Michigan, USA

Good location and clean. Beware of extra charges.

Posted Jan 26, 2015
Pros: Clean, adequately sized rooms. Security seemed good. Gym was nice.
Location: Walking distance to Condesa and Roma neighborhoods, as well as the Chapultepec park (el castillo, modern art museum, anthropologic museum).
Stayed for 5 days for vacation, with my family (parents, no kids). The hotel seemed more oriented to business people. Overall a good stay, but a few things to be aware of... Pros: Clean, adequately sized rooms. Security seemed good. Gym was nice. Cons: The concierge was helpful, but recommended hotel restaurants and a chain restaurant when we wanted to experience local dining. Beware of extra charges (they charged for items from the mini-bar that we did not use, but reversed those charges). No free wi-fi. The hotel cab service that they use by default is very expensive. You have to specifically ask for a radio taxi (or other taxi). The hotel restaurant Nick-san was expensive and the food quality was not great, but I guess that should be expected. there was street construction nearby, and loud construction late at night and early in the morning on a high-rise being built next to our room.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom st Paul, Mn

Felt pampered!

Posted Jan 5, 2015
Excellent staff!!! Friendly , professional, couldn't be better. Hotel great location, safe , clean, nice rooms with lots of storage, nice showers, quiet atmosphere.
1 out of 5
Recommended
for Families
by Rogerfrom Rueil Malmaison

Très déçu

Posted Jan 4, 2015 on Hotels.com
Séjour annulé le lendemain de l’arrivée en raison du fait que les enfants n'ont pas accès à la piscine. Par ailleurs le petit déjeuner est très limité.