Dear Mauricio,Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear that you had a seamless and stress-free experience with us.Your kind words serve as a great testament to the hard work and dedication we invest in each job.Your recommendation means the world to us and we look forward to the opportunity to serve you, or any friends in the future.Best Regards,Nayeli EliasGUEST RELATIONS MANAGER

Dear Nancy,Thank you for taking the time to share your recent experience through this brief survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Nayeli EliasGUEST RELATIONS MANAGER

Dear Victor,It’s been a pleasure having you with us in your home NH Collection Mexico City Airport T2. We appreciate your feedback, however, the parking service depends on the airport administration. As an independent service, we can help you to leave a report service. Unfortunately, we can't follow it up.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience.Sincerely,Nayeli EliasGUEST RELATIONS MANAGER

Dear Angel,Thank you for taking the time to leave us a four star review. We are glad to know that you have a positive experience with us and that the location was comfortable for you. If there's anything specific you think we could do better, please feel free to share it with us. Looking forward to welcome you back very soon.Sincerely,Nayeli EliasGUEST RELATIONS MANAGER

Dear Christopher,Please accept our apologies for the inconveniences you experienced trying to find our property location. I would like to assure you that action is being taken in response to your comments and every effort is being made to ensure similar issues do not occur in the future.We are committed to providing memorable experiences with exceptional service, and therefore we hope to have the opportunity to welcome you back soon and restore your confidence in our hotel.Best Regards,Nayeli EliasGUEST RELATIONS MANAGER

Dear Florentino,Your review means a lot to us. We always strive to give our best to our guests and provide them the comfort they have come to expect. I'm glad that we exceeded your expectations and that you have enjoyed our proximity to the airport.We hope to see you again very soon.Best Regards,Nayeli EliasGUEST RELATIONS MANAGER

Dear Thomas,Thank you for leaving us such a gracious words and your wonderful review!We're delighted to read you enjoyed our service. Providing exceptional experiences is our top priority, and your feedback motivates us to keep exceeding expectations. We look forward to serving you again very soon!Warm Regards,Nayeli EliasGUEST RELATIONS MANAGER

Dear Guadalupe,Thank you so much for taking the time to leave such a wonderful review! We are thrilled to read that you had a seamless and stress-free experience with us.Your kind words serve as a great testament to the hard work and dedication we invest in each job.Best Regards,Nayeli EliasGUEST RELATIONS MANAGER

Dear Andre,Please accept my apologies that you left our hotel feeling disappointed. Rest assured we have investigated your feedback concerning check in process and are taking necessary action to ensure our typically high standards are retained. We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Best Regards,Nayeli EliasGUEST RELATIONS MANAGER

Dear Mr. Fernández,Thank you for taking the time to leave us a five star rating. We're thrilled that you had a positive experience with us. If you ever have any questions or need further assistance, feel free to reach us out.We look forward to serving you again in the future.Best Regards,Nayeli EliasGUEST RELATIONS MANAGER

Dear Perlita,Thank you for leaving your gracious words. We are delighted to hear you enjoy everyone's service.Providing exceptional experiences is our top priority, and your feedback motivates us to keep exceeding your expectations. We look forward to serving you again soon.Best Regards,Nayeli EliasGUEST RELATIONS MANAGER

Dear Ralph,Thank you for taking the time to complete your review.We are delighted that you enjoyed your stay with us and that you were particularly pleased by the location of our property. our encouraging compliments are certainly appreciated and have been passed on to our team who were thrilled to learn about you great experience and appreciative comments.The team and I are very much looking forward to welcoming you back with us.Sincerely,Nayeli EliasGUEST RELATIONS MANAGER

Dear Mirco,Thank you for taking the time to share your impression about your resent stay with us. I sincerely apologize that your stay with us got off to a bad start and we haven’t met your expectations in both of our most important areas like housekeeping and maintenance.You may rest assured that we continuously introduce corrective and preventative measures through our extensive and on-going training programs based on our guest’s feedback. We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in a near future.Thank you again for choosing to stay with us and for your time in sharing your feedback.Best Regards,Nayeli EliasGUEST RELATIONS MANAGER

Dear Alan,Dear Alan,Thank you for taking the time to complete this brief survey.Please accept my apologies that you left our hotel feeling disappointed. Rest assured we have investigated your feedback concerning check in process. You may rest assured that we continuously introduce corrective and preventative measures through our extensive and on-going training programs based on our guest’s feedback. We will use your feedback as a training tool and use the incidents you have highlighted to ensure we continuously improve our guest experiences. With the correct support I am confident that the shortfalls you experienced on this occasion will not be repeated in future. I do hope that you will join us for another stay and experience the service offering that you expected when choosing to stay with us.Sincerely,Nayeli EliasGUEST RELATIONS MANAGER

Dear Roberto,Thank you for taking the time to share your feedback with us. We are delighted to see that you had a positive experience overall. Your input is important to us, and we're committed to making any necessary improvements. If there's anything specific, you'd like to share to help us earn that fifth star, please don't hesitate to let us know. We hope to have the opportunity to serve you even better in the future.Best Regards,Nayeli EliasGUEST RELATIONS MANAGER

Dear Gerald,Thank you for your valuable feedback. We apologize for any inconveniences that the missing hangers have made caused. Your input helps us improve, and we'll work on ensuring a better service in the future. We hope to have the chance to meet our usual standards next time.Warm Regards,Nayeli EliasGUEST RELATIONS MANAGER

Dear Shivani,We are sorry to learn your stay didn't match your expectations. We regret that you experienced an issue with your room security. Rest assured we have investigated your feedback concerning your comments about somebody had trying to enter to your room and I assure you, we will beef up our quality in the security and are taking necessary action to ensure our typically high standards are retained. Please accept my apologies that you left our hotel feeling disappointed. If your time permits, I would be grateful for an opportunity to speak with you directly regarding your experience to ensure we take corrective action and restore your confidence in our hotel. Best regards,Nayeli EliasGUEST RELATIONS MANAGER

Dear Jesús,Your review means a lot to us. We always strive to give our best to help our guests and I'm glad that we exceeded your expectations. We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to keep providing the comfort and service you come to expect in your next stay.Best regards,Nayeli EliasGUEST RELATIONS MANAGER

Dear Luis,We greatly appreciate your five-star rating. Its fantastic to know that you had a great experience with us. If there's anything we can do to make your next visit even better, please do not hesitate to let me know.We cant wait to welcome you back!Best Regards,Nayeli EliasGUEST RELATIONS MANAGER

Dear Richard,We feel truly delighted to read your kindness comments about the service provided in your resent stay.We are committed to providing memorable experiences with exceptional service and we feel glad to know we were able to make your stay a memorable positive experience.Thank you again for choosing to stay with us and for your time in sharing your feedback.Best regards,Nayeli EliasGUEST RELATIONS MANAGER

Dear Alberto,Thank you for choosing to stay with us and for your time in sharing your feedback.We have taken note of your feedback regarding the beds and would like to reassure you that your comments have been shared with the team.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to improve on your experience in the near future.Thank you again for your time.Best regards,Nayeli EliasGUEST RELATIONS MANAGER

Dear Michael,We are delighted that you enjoyed your stay with us and we are very much looking forward to welcoming your return to NH Collection Mexico City Airport T2 in the near future for another memorable experience.Thank you once again for your valuable feedback. Sincerely,Nayeli EliasGUEST RELATIONS MANAGER

Dear Mark,I would like to thank you for the trust placed in NH Collection Mexico City Airport T2. Allow me to extend our most sincere apologies. For our hotel the attention for the guest must be unsurpassed and I am sorry to read that we have not been able to provide you the quality of service you deserve. Preventive maintenance is a top priority at our hotel; rest assured that your comments have been shared with the maintenance and engineering team and action has been taken to ensure these issues are corrected moving forward.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to improve on your experience in the near future.Thank you again for choosing to stay with us and for your time in sharing your feedback.Best regards,Nayeli Elias GUEST RELATIONS MANAGER

Dear Linda,Please accept my apologies for the inconveniences with the room keys and I feel glad to read that the problem with the cards were shortly resolved. Thank you for taking the time to complete your review and letting us know your appreciation for the breakfast at the room service.We are committed to providing memorable experiences and we hope to have the opportunity to welcome you back and improve on your experience soon.Thank you again for your time.Best Regards,Nayeli EliasGUEST RELATIONS MANAGER

Dear Kurian,I'm sorry to learn that the quality of the provided service did not meet your expectations and that you left the hotel feeling disappointed. I can assure you that your feedback has been shared with our Front Office Manager and action has been taken to prevent the issues you experienced from recurring.We invite you to grant us a second opportunity to exceed your expectations and restore your confidence in our service.Thank you again for your time.Best Regards,Nayeli EliasGUEST RELATIONS MANAGER