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Reviews of NH Collection Mexico City Reforma

4 out of 5
NH Collection Mexico City Reforma
Liverpool No 155, Mexico City

Reviews

8.2

Very Good

Rating 10 - Excellent. 559 out of 1108 reviews" "
Rating 8 - Good. 263 out of 1108 reviews" "
Rating 6 - Okay. 135 out of 1108 reviews" "
Rating 4 - Poor. 85 out of 1108 reviews" "
Rating 2 - Terrible. 66 out of 1108 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

TARA

Traveled with partner
Liked: Cleanliness, staff & service
The staff at the hotel were amazing, especially all of the concierge’s, who couldn’t do enough to help you. The reception staff were also very quick and helpful in sorting out a problem with our room. The hotel is very close to a fun and vibrant area with lots of shops, bars and restaurants, which was great. However, the hotel is next door to a disco, which is VERY loud and goes on until the early hours (4.00). Beware if you are a light sleeper.
Stayed 9 nights in Apr 2024
Response from Berenice Tovar, Guest Relations Manager on Apr 19, 2024
Dear Tara,Thank you for choosing NH Collection Mexico City Reforma, on your recent visit to the City and for sending us your comments. We will pass them on to colleagues who will be happy to hear them.We are glad to know that you enjoyed your stay and we hope to welcome you again very soon.Regards,Berenice TovarGuest Relations

6/10 Okay

Adrian

Traveled with partner
Disliked: Staff & service
Checked in our bags early 6:00am,which was great. The front staff told us they could do an early check in and to come back at 11:00am. When we got back, there was nothing available and were told to come back at 12:00pm. Once we did. They told us to come back in 30 min. We decided to wait till 1:00pm to make sure we gave them enough time. But nope, they told us to check at 2:00pm. We waited until 2:50 to try to check in and they told us to wait a couple minutes. Finally at 2:58pm we were allowed to check in to our room. A whole half day passed by and we weren’t allowed to check in. This could have all been avoided if they just told us to come check in at normal time which is 3:00pm. To top it off, our room had recent water damage on the floor and the wood panels were warped and uneven. They were painting a room on the same floor which caused us to get headaches from the paint smell.
Stayed 2 nights in Apr 2024
Response from Berenice Tovar, Guest Relations Manager on Apr 19, 2024
Dear Adrian,We thank you for taking the time to share your kind review about your recent stay.We are deeply sorry to read that your stay did not meet your expectations. Personally, I will review each of the points indicated and I assure you that we will work to prevent this type of situation from happening again.The satisfaction of our guests is very important to us, so we would be happy to welcome you again with the excellent service you should experience in each of your stays.Please do not hesitate to contact us.I am at your disposal.Excellent day!

4/10 Poor

Tarik

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
Outdated property. Rooms feels dirty, bad odor in halls and elevators. Hall carpets are filthy. When I shower the water infiltrates to my room. Room at least needs to be painted. Room doors cracked and filthy.
Response from Berenice Tovar, Guest Relations Manager on Apr 19, 2024
Dear Tarik,We thank you for taking the time to share your kind review about your recent stay.We are deeply sorry to read that your stay did not meet your expectations. Personally, I will review each of the points indicated and I assure you that we will work to prevent this type of situation from happening again.The satisfaction of our guests is very important to us, so we would be happy to welcome you again with the excellent service you should experience in each of your stays.Please do not hesitate to contact us.I am at your disposal.Excellent day!

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best
Stayed 1 night in Mar 2024
Response from Berenice Tovar, Guest Relations Manager on Apr 19, 2024
Dear Miguel,Thank you for choosing NH Collection Mexico City Reforma, on your recent visit to the City and for sending us your comments. We will pass them on to colleagues who will be happy to hear them.We are glad to know that you enjoyed your stay and we hope to welcome you again very soon.Regards,

6/10 Okay

??

Traveled with group
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
소음이 있었다
Stayed 3 nights in Mar 2024
Response from Berenice Tovar, Guest Relations Manager on Apr 19, 2024
We thank you for taking the time to share your kind review about your recent stay.We are deeply sorry to read that your stay did not meet your expectations. The satisfaction of our guests is very important to us, so we would be happy to welcome you again with the excellent service you should experience in each of your stays.Please do not hesitate to contact us.

6/10 Okay

Nicole

Traveled with family
Disliked: Staff & service, amenities
Location is good. The hotel appeared to be nice- but the room needed help. Balcony door- broken, fridge door- broken, shower door- leaked and flooded the bathroom even though the shower had very little water pressure. AC didn’t work- Beds- SMALL, requested towels since we had 4 people in a family room- never received them…. access to the pool non existent because they host parties for outside events leaving hotel guests without access. Thankfully we didn’t spend much time at the actual hotel- but wouldn’t stay again if we return to Mexico City
Stayed 3 nights in Mar 2024
Response from Berenice Tovar, Guest Relations Manager on Apr 19, 2024
Dear Nicole,We thank you for taking the time to share your kind review about your recent stay.We are deeply sorry to read that your stay did not meet your expectations. Personally, I will review each of the points indicated and I assure you that we will work to prevent this type of situation from happening again.The satisfaction of our guests is very important to us, so we would be happy to welcome you again with the excellent service you should experience in each of your stays.Please do not hesitate to contact us.Have an excellent day!

8/10 Good

Laura

Traveled with family
Liked: Cleanliness, staff & service
Jesús helped us with our luggage and accommodations, he was very accommodating and helpful. He went out of his way and was a big help, making our transportation accommodations easy. Thank you.
Stayed 2 nights in Mar 2024
Response from Berenice Tovar, Guest Relations Manager on Apr 19, 2024
Dear Laura,Thank you for choosing NH Collection Mexico City Reforma, on your recent visit to the City and for sending us your comments. We will pass them on to colleagues who will be happy to hear them.We are glad to know that you enjoyed your stay and we hope to welcome you again very soon.Regards,

10/10 Excellent

Brian Adam

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at NH Reforma for a long weekend to celebrate a bachelors party. The staff were extremely kind and helpful throughout the whole stay. The hotels location was central in the city which made exploring by walking or Uber super easy. The room itself was clean and modern. I’d absolutely stay again!
Stayed 3 nights in Mar 2024
Response from Berenice Tovar, Guest Relations Manager on Apr 19, 2024
Dear Brian,Thank you for choosing NH Collection Mexico City Reforma, on your recent visit to the City and for sending us your comments. We will pass them on to colleagues who will be happy to hear them.We are glad to know that you enjoyed your stay and we hope to welcome you again very soon.Regards,

10/10 Excellent

Cesar, Willemstad

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The hotel is in an amazing location with lot's to explore around it in a safe manner, the tours we took had a meeting point 1 block away, very convenient. The breakfast was actually great with lots of variety. The hotel condition is ok as well. Overall grear stay, would stay there again!
Stayed 5 nights in Mar 2024
Response from Berenice Tovar, Guest Relations Manager on Apr 19, 2024
Dear Cesar,Thank you for choosing NH Collection Mexico City Reforma, on your recent visit to the City and for sending us your comments. We will pass them on to colleagues who will be happy to hear them.We are glad to know that you enjoyed your stay and we hope to welcome you again very soon.Regards,

8/10 Good

Ross, San Francisco

Traveled with group
Liked: Cleanliness, staff & service
No acknowledgment of VIP and fridge in room was locked
Stayed 3 nights in Mar 2024
Response from Mayela Lopez - Front desk on Mar 14, 2024
Dear Ross, we appreciate your rating and constructive criticism, as they allow us to know our areas of opportunity. Regarding the minibar, I tell you that we can open it without any problem, you just have to request it at the reception.

8/10 Good

Keisha Reia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Mayela Lopez - Front desk on Mar 14, 2024
Dear Keisha, we want to thank you for your score. We hope to see you soon.

4/10 Poor

Jackie

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Berenice Tovar, Guest Relations Manager on Apr 19, 2024
Estimada Jackie,Agradecemos infinitamente el tiempo que dedicó en responder nuestra encuesta de satisfacción. Para nosotros su opinión es de gran importancia.Compartiremos con nuestros miembros de equipo sus comentarios.Esperamos verle muy pronto en NH Collection Mexico City Reforma.

10/10 Excellent

Ivor

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was simply excellent. Wonderful staff.
Stayed 6 nights in Feb 2024
Response from Berenice Tovar, Guest Relations Manager on Apr 19, 2024
Dear Ivor,Thank you for choosing NH Collection Mexico City Reforma, on your recent visit to the City and for sending us your comments. We will pass them on to colleagues who will be happy to hear them.We are glad to know that you enjoyed your stay and we hope to welcome you again very soon.Regards,

10/10 Excellent

Roosevelt

Stayed 4 nights in Dec 2023
Response from Mayela Lopez - Front desk on Mar 5, 2024
Dear Roosevelt, firstly, we thank you for favoring us with your presence at the NH Collection Mexico City Reforma Hotel, as well as for the rating you have given us; Our commitment is always to offer an unforgettable experience to each of you, THANK YOU!We hope you visit us soon.

4/10 Poor

Adrian

Traveled with partner
Disliked: Cleanliness, staff & service, amenities
The service is really slow and they don't have air filters in their ac is hard to breathe at some point. Staff are nice but they have to improve their amenities and air filtration system.
Stayed 5 nights in Feb 2024
Response from Mayela Lopez - Front desk on Mar 5, 2024
Dear Mr. Adrian, I would like to thank you so much for the time you have dedicated to share your feed-back regarding the experience you had in NH Collection Mexico City Reforma. I value immensely your comments as the only way to improve our services and to align with the guests needs. I will be considering these to improve our performance. I hope to have the opportunity to see you again at the hotel.

8/10 Good

Luigina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Mayela Lopez - Front desk on Mar 5, 2024
Estimada Srta. Luigina, agradecemos su preferencia en NH Collection Mexico City Reforma así como el tiempo que se tomó para evaluarnos.Deseamos muy pronto volver a verle y ser sus anfitriones.

8/10 Good

CESARINA

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in Feb 2024
Response from Berenice Tovar, Guest Relations Manager on Apr 19, 2024
Estimado Cesarina ,Gracias por elegir NH Collection Mexico City Reforma, en su reciente visita a la Ciudad y por hacernos llegar sus comentarios. Nos alegra saber que disfrutó de su estancia y esperamos poder recibirle de nuevo muy pronto.Reciba un cordial saludo,

10/10 Excellent

Jordan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room upgrade was lovely with an amazing view. Property has an amazing pool with great view. Lovely staff that helped resolve any and all problems as they arose.
Stayed 4 nights in Feb 2024
Response from Berenice Tovar, Guest Relations Manager on Apr 19, 2024
Dear Jordan,Thank you for choosing NH Collection Mexico City Reforma, on your recent visit to the City and for sending us your comments. We will pass them on to colleagues who will be happy to hear them.We are glad to know that you enjoyed your stay and we hope to welcome you again very soon.Regards,

10/10 Excellent

David

Stayed 4 nights in Feb 2024
Response from Berenice Tovar, Guest Relations Manager on Apr 19, 2024
Estimado David ,Gracias por elegir NH Collection Mexico City Reforma, en su reciente visita a la Ciudad y por hacernos llegar sus comentarios. Se los trasladaremos a los compañeros que estarán encantados de escucharlos.Nos alegra saber que disfrutó de su estancia y esperamos poder recibirle de nuevo muy pronto.Reciba un cordial saludo,

10/10 Excellent

Rogelio

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Great value for the money. I will definitely stay again.
Stayed 3 nights in Feb 2024

10/10 Excellent

Juan C

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, rooms were nice and clean. People were very helpful
Stayed 10 nights in Feb 2024

2/10 Terrible

Ana Sofía

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
La zona es muy insegura, muchos bares y muy ruidoso. Las personas del lobby no ayudan en nada. No hay valet por las noches y tienes que estacionar tu coche en un estacionamiento sin vigilancia y regresar al hotel caminando.

10/10 Excellent

J

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The staff at the front desk were welcoming, helpful and provided excellent help when needed. I travel a lot and I rate hotels on their front desk staff. This staff gets a five star rating. The room appeared clean but it triggered my sinuses. The pillows had a musty smell. On my last day before checking out I dropped an ink pen and it rolled under the bed. When I bent down to get it I was utterly disgusted. There was hair and dust balls the amount of dust and hair had to have been gathered over weeks maybe months. I have an allergy to dust and that is why I was sneezing. Please tell your cleaning staff to clean under the bed. This dust and hair was not gathered overnight. Otherwise it was a very nice stay.
Stayed 2 nights in Feb 2024

10/10 Excellent

Lauren, Washington

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique property with fabulous staff.
Stayed 3 nights in Feb 2024
Response from Mayela Lopez - Front desk on Mar 14, 2024
Dear Lauren, thank you for your preference for NH Collection Mexico Reforma, we are happy to read that your stay was comfortable. We hope to welcome you again soon.

10/10 Excellent

Alan, Las Vegas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, staff and location
Stayed 2 nights in Jan 2024
Response from Mayela Lopez - Front desk on Mar 14, 2024
Dear Mr. Alan, we are happy to hear that you stay was pleasant and that we exceed your expectations.

10/10 Excellent

Sonia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very clean , safe and very friendly
Stayed 1 night in Jan 2024
Response from Mayela Lopez - Front desk on Mar 14, 2024
Dear Ms. Sonia, thank you for your preference for Nh Collection Reforma and for your comments, they will help us improve our hotel and services. We hope to welcome you again soon.

6/10 Okay

Benigno, Brooklyn

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service
Didnt check in
Stayed 1 night in Jan 2024
Response from Mayela Lopez - Front desk on Mar 5, 2024
Dear Benigno, we appreciate the time you took to detail your experience at NH Collection Mexico City Reforma, for us it is very important to know the experience of our guests.I have read your experience and your observations will be taken into account in search of continuous improvement in our service.We are very sorry for not having exceeded your expectations this time, looking forward to having a second opportunity and improving the experience you had with us this time.It will always be a pleasure to serve you!

10/10 Excellent

CHARLES

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, nice suite good service, and pleasant staff. Made it easy…
Stayed 1 night in Jan 2024
Response from Ek Rodrigo Camacho / Guest Relations on Jan 23, 2024
Dear Charles, For NH Collection Mexico City Centro Reforma it was a great pleasure having received you at our hotel, where you will always find, YOUR HOME!I have already shared your comments with our colleagues who have been very happy to know that their work culminated in the satisfaction of a client as important as you and your guests.Thank you for your visit and see you soon!

6/10 Okay

Guy

Traveled with partner
Sinks would not drain. Cold shower. Check in was not good and could not provide us with a key. Good location though and dog friendly. Nice city views from room
Stayed 5 nights in Dec 2023
Response from Mayela Lopez - Front desk on Mar 5, 2024
Dear Guy, we want to thank you for the time you took to share your comments regarding your stay with us at the NH Collection Reforma hotel in Mexico City. For me, it is very valuable to receive this type of retro feedback from our guests.I wish to have one more opportunity to receive you at the Hotel and to greet you in person.

4/10 Poor

Brian

Liked: Cleanliness, staff & service
Stayed 3 nights in Jan 2024
Response from Mayela Lopez - Front Desk on Mar 3, 2024
Dear Mr. Brian, we would like to thank you for share your experience at our Hotel in you last trip, we do value your feedback as the only way to improve our services. We will be more than happy if you give us the opportunity to be your hosts in the near future and change the image that you have of us. At your services any time

4/10 Poor

Antonio

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Los cuartos se encuentran muy deteriorados y sucios, los pasillos igual. Entras a recepción y se ve bien el hotel pero al acceder a cuartos y pasillos te llevas una gran decepción. Nada que ver con NH. Providencia en Guadalajara.
Stayed 3 nights in Jan 2024
Response from Mayela Lopez - Front Desk on Mar 2, 2024
Estimado Sr. Antonio, Quiero agradecer el tiempo que se tomó en compartir sus comentarios referentes a su estancia con nosotros en el hotel NH Collection Reforma en la Ciudad de México para un servidor es muy valioso el recibir este tipo retro alimentación por parte de nuestros huéspedes, sin duda sus comentarios son muy importantes mismos serán tomados en cuenta para la búsqueda continua de mejora en nuestro servicio y atención a huéspedes y clientes. Esperamos poder contar nuevamente con su preferencia en un futuro viaje hacia la Cd. de México, será un placer atenderle.

10/10 Excellent

Hector

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel it is located in a nice and well known area , safe , accessible to transportation, walkable to restaurants, venues and landmarks. Super clean and well maintained and equipped hotel. All staff is friendly and welcoming from checking process til check out. Highly recommend.
Stayed 3 nights in Jan 2024
Response from Ek Rodrigo Camacho / Guest Relations on Jan 23, 2024
Dear Hector, For NH Collection Mexico City Reforma it was a great pleasure having received you at our hotel, where you will always find, YOUR HOME!I have already shared your comments with our colleagues who have been very happy to know that their work culminated in the satisfaction of a client as important as you and your guests.Thank you for your visit and see you soon!

10/10 Excellent

Daniel, BUDA

Stayed 3 nights in Jan 2024
Response from Ek Rodrigo Camacho / Guest Relations on Jan 23, 2024
Estimado Daniel,A nombre de todo el equipo de NH Collection México City Reforma, queremos agradecerle por sus comentarios y su excelente calificación, para nosotros ha sido un gran placer recibirlo aquí, en su casa! Seguimos trabajando día con día para ofrecerle una experiencia encantadora.Saludos cordiales, lo esperamos pronto de vuelta.

8/10 Good

Donaldo, Fort Lauderdale

Stayed 1 night in Jan 2024
Response from Mayela Lopez - Front desk on Mar 14, 2024
Estimado Sr. Donaldo, gracias por su preferencia y por su calificacion, Esperamos darle la bienvenida nuevamente pronto.

10/10 Excellent

Susana, los angeles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Ek Rodrigo Camacho / Guest Relations on Jan 23, 2024
Dear Susana, For NH Collection Mexico City Reforma it was a great pleasure having received you at our hotel, where you will always find, YOUR HOME!I have already shared your comments with our colleagues who have been very happy to know that their work culminated in the satisfaction of a client as important as you and your guests.Thank you for your visit and see you soon!

6/10 Okay

jay

Traveled with partner
Liked: Cleanliness, staff & service
Location is quite convenient. Close to Angel of Independence and lots of places to eat. We stayed here on 2 occasions. On both occasions the shower leaked in to the rest of the bathroom due to a faulty seal. Coffee machine but only one cup for 2 of us, not cleaned or replaced on subsequent days and only coffee capsules on the first day. They did remedy this but only after 2 requests and a 3 hour wait. Bed was comfy but otherwise the room is a bit tired.
Stayed 2 nights in Jan 2024
Response from Mayela Lopez - Front Desk on Mar 2, 2024
Dear Jay, We would like to thank you so much for the time you have dedicated to share your feed-back regarding the experience you had in NH Collection Mexico City Reforma. I value immensely your comments as the only way to improve our services and to align with the guests needs.We will be considering these to improve our performance. I hope to have the opportunity to see you again at the hotel soon.

8/10 Good

Adrienne

Stayed 2 nights in Jan 2024
Response from Mayela Lopez - Front Desk on Mar 2, 2024
Dear Adrianne, we appreciate the time you took to respond to the satisfaction survey after visiting our NC Collection México City Reforma Hotel. Your opinion is very important to us.We hope to welcome you again soon.

10/10 Excellent

Daisy

Stayed 1 night in Jan 2024
Response from Mayela Lopez - Front desk on Mar 14, 2024
Estimada Srta. Daisy, agradecemos su calificacion positiva y sus comentarios. Estaremos mas que encantados de poderle dar la bienvenida nuevamente pronto.

10/10 Excellent

David, San Diego

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Ek Rodrigo Camacho / Guest Relations on Jan 25, 2024
Estimado David, A nombre de todo el equipo de NH Collection México City Reforma, queremos agradecerle por sus comentarios y su excelente calificación, para nosotros ha sido un gran placer recibirlo aquí, en su casa! Seguimos trabajando día con día para ofrecerle una experiencia encantadora.Saludos cordiales, lo esperamos pronto de vuelta.

10/10 Excellent

Zeferino

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and clean place
Stayed 3 nights in Jan 2024
Response from Ek Rodrigo Camacho / Guest Relations on Jan 25, 2024
Dear Zeferino, On behalf of the entire NH Collection Mexico City Reforma family, we would like to thank you for your excellent comments.We are glad to know that you enjoy the cleanliness of the hotel, our perfect location and our great staff, this motivates us to continue working day by day to improve our services and to give you an unforgettable experience. Thank you for your visit and see you soon.

10/10 Excellent

Stephane

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Ek Rodrigo Camacho / Guest Relations on Jan 25, 2024
Dear Stephane, On behalf of the entire team that makes up NH Collection Mexico City Reforma, we want to thank you for sharing your very pleasant experience here at our facilities.It has been a great pleasure for us to receive you and to have been part of your vacations in Mexico City, we will continue working to improve our services and provide you with a delightful experience.Thanks for your visit, see you soon!

6/10 Okay

Sanaz

Traveled with partner
Disliked: Amenities
- Generally the hotel needs an upgrade to meet the 4 star hotel requirements. - Corridors carpets are dirty, Towels are old and with stains, curtains needs to be washed and cleaned. - They were short staff during the busy time of the year. - Also, i booked this hotel vs. another one due to its pool but when we got there, realized the pool is under renovation. This needs to be mentioned when i was booking from the first place. Expedia is resposible to provide true information.
Stayed 7 nights in Dec 2023
Response from Mayela Lopez - Front Desk on Mar 2, 2024
Dear Sanaz, we would like to thank you so much for the time you have dedicated to share your feed-back regarding the experience you had in NH Collection Mexico City Reforma. I value immensely your comments as the only way to improve our services and to align with the guests needs. I will be considering these to improve our performance. I hope to have the opportunity to see you again at the hotel and to provide you a better attention and service.

10/10 Excellent

Esmeralda

Stayed 1 night in Dec 2023
Response from Ek Rodrigo Camacho / Guest Relations on Jan 25, 2024
Estimada Esmeralda, A nombre de todo el equipo que conforma NH Collection Mexico City Reforma queremos agradecerle por compartir su muy grata experiencia aquí en nuestras instalaciones. Para nosotros ha sido un gran placer recibirlo y haber formado parte de sus vacaciones en la Ciudad de México, seguiremos trabajando para mejorar nuestros servicios y brindarle una experiencia encantadora. ¡Gracias por su visita, hasta pronto!

10/10 Excellent

GUSTAVO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recientemente tuve el placer de hospedarme en el Hotel NH Collection en Reforma en la Ciudad de México y fue realmente una experiencia excepcional. Desde el momento en que entré al vestíbulo, me recibieron con una calidez y una hospitalidad genuina que marcaron la pauta para una estancia memorable. Alberto fue increíblemente amable y muy correcto. Realmente magnifica la mejor hospitalidad de la industria. La ubicación del hotel en la Avenida Reforma es ideal, ya que ofrece fácil acceso a las principales atracciones y distritos comerciales de la ciudad. En el momento en que ingresa al lobby bellamente diseñado, lo recibe una sensación de lujo y sofisticación. El proceso de registro fue perfecto y el personal hizo todo lo posible para hacerme sentir bienvenido. Una de las características más destacadas de mi estancia fue el excepcional nivel de servicio brindado por el personal del hotel. Cada miembro del equipo, desde la recepción hasta el personal de limpieza, fue amable, profesional y siempre estuvo listo para ayudar. Demostraron un compromiso genuino para garantizar que las necesidades de los huéspedes no sólo fueran satisfechas sino superadas. Edgar fue súper atento durante el desayuno y se aseguró de que todo fuera de mi agrado y se aseguró de que mi taza de café y jugo nunca estuviera vacía. Qué gran experiencia.
Response from Mayela Lopez - Front Desk on Mar 2, 2024
Estimado Sr. Gustavo, agradezco el tiempo que se tomó en hacernos llegar su comentarios y su sentir al hospedarse en NH Collection Reforma Ciudad de México, en nombre de mi equipo le agradecemos una vez más y deseamos muy pronto volver a recibirle y tener oportunidad de atenderle. Esperamos recibirle nuevamente en esta su casa.!

2/10 Terrible

Brent Jamal

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
This had to be one of the worse stays from no heat in the hotel to the cracking flooring to the sink not draining
Stayed 7 nights in Dec 2023
Response from Mayela Lopez - Front Desk on Mar 2, 2024
Dear Mr. Brent, we are thankful to receive the feedback form our guests in order to identify our opportunity areas. I will check this reservation directly with our Front Office Manager to verify our processes and avoid any kind of issues for our guests. I hope to have the opportunity to be your host in the future, I will be more than glad to see you in the Hotel once again. Please, accept our deepest apologies for all the inconveniences that we might cause to you.

10/10 Excellent

Zaino, Palm Springs

Stayed 11 nights in Dec 2023
Response from Ek Rodrigo Camacho / Guest Relations on Jan 25, 2024
Dear Zaino, For NH Collection Mexico City Reforma it was a great pleasure having received you at our hotel, where you will always find, YOUR HOME!I have already shared your comments with our colleagues who have been very happy to know that their work culminated in the satisfaction of a client as important as you and your guests.Thank you for your visit and see you soon!

10/10 Excellent

Zaino, Palm Springs

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
overall friendly staff, and very nice location close to everything
Stayed 1 night in Jan 2024
Response from Mayela Lopez - Front Desk on Mar 2, 2024
Dear guest, we really appreciate your preference in NH Collection Ciudad de Mexico Reforma as well as the time you took to evaluate us. We are pleased to have exceeded your expectations. We hope to see you again soon and be your hosts

6/10 Okay

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Functional
Hotel is functional but that is about it. It not in the nicest area.
Stayed 1 night in Dec 2023

10/10 Excellent

Julio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Ek Rodrigo Camacho / Guest Relations on Jan 23, 2024
Estimado Julio, A nombre de todo el equipo de NH Collection México City Reforma, queremos agradecerle por sus comentarios y su excelente calificación, para nosotros ha sido un gran placer recibirlo aquí, en su casa! Seguimos trabajando día con día para ofrecerle una experiencia encantadora.Saludos cordiales, lo esperamos pronto de vuelta.

10/10 Excellent

Jorge

Stayed 1 night in Dec 2023
Response from Ek Rodrigo Camacho / Guest Relations on Jan 25, 2024
Estimado Jorge,A nombre de todo el equipo que conforma NH Collection Mexico City Reforma queremos agradecerle por compartir su muy grata experiencia aquí en nuestras instalaciones. Para nosotros ha sido un gran placer recibirlo y haber formado parte de sus vacaciones en la Ciudad de México, seguiremos trabajando para mejorar nuestros servicios y brindarle una experiencia encantadora. ¡Gracias por su visita, hasta pronto!