Ratings based on 56 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
96% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
for Everyone
by Gustavo from Miami

Excellent location

Posted Apr 3, 2014
Pros: Everything. Room, decoration, amenities. swimming pool.
Cons: excellent
Location: Close to everything worthwhile in Mexico City.
Enjoyed it very much. Confortable and large space
5 out of 5
for Everyone
by A verified traveler from Montreal

great place to stay

Posted Mar 13, 2014
Pros: the view, and the safety
Location: shopping and dinning
very nice hotel, with full kitchen. the view were wonderful. the location were very safe as well.
3 out of 5
for Families
by Steven from Houston

Nice hotel/apartment

Posted Dec 31, 2013 on Hotels.com
The hotel room was very nice for my family's stay during Christmas while visiting relatives in Mexico City, even though the traffic noise is horrible. The only major issue I had was that once I booked through hotels.com, apparently the hotel booked me into the wrong room, but kept stating they were cleaning my room. I explained this to my wife and she asked the clerk, then someone else standing there was rude and stated that check-in was not until 3 pm. So, be aware that they are strict about check-in time. I thought it was strange that every hotel I have ever stayed at in Mexico City, has always allowed me to check-in and go to my room 2 hours early. I learned later by my wife, that the hotel made a mistake and put us in the wrong room. She advised the hotel clerk that they should have been honest with me initially, instead of lying to me. The hotel has some customer service issues. As someone who works in the service industry in the United States, I know exactly how to treat people in order to obtain excellent reviews and to keep people happy. The 2-bedroom room we stayed in was very nice. The cleaning staff, security, bell boy, and maintenance personnel were extremely polite and helpful. The washer/dryer combo is difficult to use since the instructions are very limited and no other instructional manual is available.
4 out of 5
for Everyone
by El from Boston

Posted Dec 21, 2013
Pros: the swimming pool
Cons: the taxi service and the noise
Location: very good
The biggest issue is that we asked the reception to call us a taxi. They said yes come with us and took us to the car park to a private car. My husband asked for the cost and they replied it would take 25 min, he asked again but got the same answer. Once arrived, the driver made me signed a blank receipt. I asked for him to fill it out, he said, 'yes yes, no problem' but didn't do it. In this end, we were charged 3 times the price of a normal taxi (sitio). We complained at the reception and were replied that it was standard. They would not acknowledge the fact that we were mislead. That they should have made clear it was not a taxi but a chauffeur service and explicitly give the price! we asked to talk to the manager and were told twice yes but nothing... Very frustrating
4 out of 5
by Montgomery from Toronto, Canada

Business home away from home

Posted Nov 21, 2013 on Hotels.com
I had a two bedroom apartment. Spacious, bright, comfortable. Nice amenities and very attentive staff. Perfect spot if you need a place for more than a few nights. Negative aspects, hotel is new so figuring out how to get in the lobby is a challenge, there are limited accessible power outlets (hard to charge laptop etc.), and there is considerable traffic noise from Paseo de la Reforma. The white noise from AC unit helped drown this out for sleeping though.
1 out of 5
for Couples
by tourist from California

Rude Service ripoff hotel

Posted Nov 13, 2013 on Hotels.com
The hotel is nice. The service however is horrible. Staff come into your suite as if invading to see what they can find. They charge for any little thing. I was even charged for a face towel I used to wipe off my makeup. Personnel come by to remove covers from your bed in the evening and check everything even the bathroom. Then they act like investigaters and inform the front desk to charge away. You need to leave a $300 dollor not peso deposite and most likely will not get it back. I would not stay here ever again. Last to mention that the front desk personnel is rude and unprofessional! Do not give this hotel your business.
5 out of 5
for Business Travelers
by m browne from canada

close to centro historico

Posted Nov 6, 2013 on Hotels.com
excellent value very friendly staff
4 out of 5
for Business Travelers
by Peterh from London

Great service and facilities

Posted Nov 1, 2013 on Hotels.com
A/C in bedroom was very noisy. It's possible to get much quieter units these days. Apart from that everything was practically perfect.
5 out of 5
for Business Travelers
by Rockettman from London

Fabulous service

Posted Oct 30, 2013 on Hotels.com
Hotels are great for 3 or 4 days, but for any longer stay I find a GOOD apart-hotel the far better solution. And Plaza Suites was GREAT! The rooms are extremely comfortable, the concierge and room service of the highest quality, and the pool and spa outshine most hotels I've been in. Next time I'm in Mexico, I know where I'm staying.
5 out of 5
for Business Travelers
by Edward from Mexico City

Great Hotel

Posted Oct 23, 2013 on Hotels.com
After spending two and a half years in various hotels in Mexico City, my last 30 days spent at the Plaza Suites were great. I stayed for 30 days and everything about the hotel was perfect. The staff is great, the facilities are great (great pool) and the room was just right. The room itself has a full size fridge and if you are planning an extended stay in Mexico City, I recommend you give Plaza Suites a try. One thing that I can say about the staff is that they bent over backwards to help me. I have two cats and they were always attentive to make sure the cats were okay and never got out. The hotel even let me keep my house plants on their terrace so that they wouldn’t dry out in my hotel room. Great hotel!!!! Thank you Plaza Suites!