Ratings based on 262 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
94% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom albuquerque

Given a smoking room as only choice when we arrive

Posted May 18, 2015
Given a smoking room as only choice when we arrived. Front desk staff was clearly unmoved by our plea to give us a different room. Room service extremely slow. Room was nonetheless very clean and the pool was great for the children
3 out of 5
by A verified traveler

Overcrowded with groups

Posted May 17, 2015
Pros: Location if your bussines is in the south, ample and clean rooms, good parking valet
Cons: Provide rooms earlier when posible and in correct order
Location: The main atraction are soccer stadiums.
There are not many options for decent hotels in the south of the city and this places is normally full with groups. Because of this you have to wait until 3 or 4 pm to Check- in and they won't garantee a non smoking room. So, if you need to get your room earlier this is not the place, they are inflexible and don't understand first show- first assignment. If someone shows after you and there is an availabilty you loose your turn. The restaurant is full aswell and very noisy. Let's not talk about traffic, estimate at least 2 hour to get here from downtown, 3 hours in rush time if you don't want to miss your meeting.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Monterrey

Nos atendieron muy bien y siempre atentos

Posted Apr 19, 2015
Pros: Nos encantó el detalle del agua con las torugas y los peces.
Cons: El servicio en el restaurant mexicano. Nos atendieron a la carta pero los meseros no estuvieron ni atentos ni cordiales. Los tuvimos que perseguir
Muy agradable, limpio y pacifico. Las camas un poco duras pero la habitación estuvo muy bien
4 out of 5
Recommended
for Everyone
by A verified travelerfrom florida

Nice Hotel

Posted Mar 25, 2015
While the Hotel was nice the beds are like rocks. We stay for 1 night first to go to Currnavaca for two nights kinky to come back for two nights, we stay for two more nights. My wife left a few shirts and we hope to ask for them on our return we were told they didn't find anything. Not cool!
5 out of 5
Recommended
for Business Travelers
by A verified traveler

Convenient, secure, and comfortable hotel

Posted Mar 13, 2015
Cons: The internet connection can be extremely slow.
Excellent and convenient hotel when one has business to do in this part of town. The staff is friendly and helpful. Although there are commercial centers and restaurants in the area that could be accessible by foot, one would have to go through tortuous and poorly lit areas. Not a smooth and relaxing walk.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good Experience

Posted Mar 10, 2015
Hotel has good acommodations id you pal ti visit the South part of the city. You have Six Flags very close by and a good Shopping mall. You also have Kidzania about 15 min away. Overall good
3 out of 5
by A verified travelerfrom Dallas

Nice but...

Posted Mar 7, 2015
The A/C had not been cleaned in years and made noise but no air would come out. The WIFI Premium they charge a fee for is almost the same as the free service which is useless for VoIP much less for video conference which totally disqualifies this as an option for someone that depends on it for business.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 7, 2015
Pros: Very comfortable room.
Cons: There is no free Wi-Fi. For the cost of the room, it could be included.
Location: Nothing nearby.
This is a nice hotel. But the neighborhood leaves a lot to be desired. There is virtually nothing around within walking distance. Although the hotel is right on a superhighway, the noise level in the hotel is practically non-existant.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 27, 2015
Pros: The restaurant food and service was amazing
Very good, clean and confortable rooms, staff members helpful and professional
5 out of 5
Recommended
for Couples
by A verified traveler

Very nice hotel clean and very good service

Posted Feb 25, 2015
Pros: In general is a very good place
My stay at this hotel was amazing, very good service and the restaurant food is really good