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Housekeeping supervisor needs to knock at doors before trying to get in the rooms because she was always trying to open my room without knocking my door! Once my door was opened but when the person realized that I was in the room he/she disappeared without saying anything!! Other than that, all good 👍
Mohamed
Stayed 6 nights in Mar 2024
Response from Gerencia General on Mar 28, 2024
Apreciable huésped:Le agradecemos su preferencia, gracias por sus comentarios, le aseguro que trabajamos para mejorar para ustedes.Quedamos a sus ordenes
My restroom had a whole on the ceiling covered with a wet paper. My toilet was broken, every time i flushed water will come out. The front desk ladies weren’t nice at all. Everyone else was very nice and helpful.
Miriam
Stayed 3 nights in Mar 2024
Response from Gerencia General on Mar 28, 2024
Apreciable huésped:Le agradecemos su preferencia, gracias por sus comentarios, le aseguro que trabajamos para mejorar para ustedes.Quedamos a sus ordenes
Really nice place to stay. Accessible to everything and the staff was all so helpful and friendly
LISA
Stayed 4 nights in Mar 2024
Response from Gerencia General on Mar 28, 2024
Apreciable huésped:Le agradecemos su preferencia, gracias por sus comentarios, le aseguro que trabajamos para mejorar para ustedes.Quedamos a sus ordenes.
2/10 Terrible
Carmen, castlegar
Traveled with partner
Mar 21, 2024
Disliked: Cleanliness, staff & service
Don’t stay here the hotel is very old and dirty. The room was dirty and the entire building is tilted due to the earthquakes and it is very hard to sleep like that. You feel you are dizzy at all times.
Carmen
Stayed 1 night in Mar 2024
Response from Gerencia General on Mar 28, 2024
Apreciable huésped:Le agradecemos su preferencia, gracias por sus comentarios, le aseguro que trabajamos para mejorar para ustedes.Quedamos a sus ordenes.
Apreciable huésped:Le agradecemos su preferencia, gracias por sus comentarios, le aseguro que trabajamos para mejorar para ustedes.Quedamos a sus ordenes
The Hotel it’s a little bit outdated, but we’ll maintain and clean. I had a nice stay and would recommend for short stays.
Anthony
Stayed 2 nights in Mar 2024
Response from Gerencia General on Mar 28, 2024
Apreciable huésped:Le agradecemos su preferencia, gracias por sus comentarios, le aseguro que trabajamos para mejorar para ustedes.Quedamos a sus ordenes.
Hotels was affordable and very clean , check in service was great , conveniency to location of center city of Mexico , cabs bus available outside hitel lobby, double-decker tour bus was across the street at corner,
Arlene
Stayed 2 nights in Feb 2024
Response from General Manager on Mar 10, 2024
Dear guest:We appreciate your comments and your preference, it will be a pleasure to serve you on your next visit.
Apreciable huésped:Le agradecemos su preferencia, gracias por sus comentarios, le aseguro que trabajamos para mejorar para ustedes.Quedamos a sus ordenes
Apreciable huésped:Le agradecemos su preferencia, gracias por sus comentarios los tomamos muy en cuenta para nuestro proceso de mejora continúa.Quedamos a sus ordenes
The hotel is very close to the center (shopping, museums) and has several eateries nearby. A PLUS is that there are private taxis outside the hotel and that makes it easier and safer to get around. Price is excellent!
Esther
Stayed 4 nights in Jan 2024
Response from Gerencia general on Feb 24, 2024
Apreciable huésped:Le agradecemos su preferencia, gracias por sus comentarios los tomamos muy en cuenta para nuestro proceso de mejora continúa.Quedamos a sus ordenes
Gracias por su preferencia, estamos a sus ordenes.
10/10 Excellent
Erika, Waco
Traveled with family and small children
Jan 6, 2024
Liked: Cleanliness, staff & service
The property was good but I concur with other reviews, it is pretty ran down. It needs just basic repairs to many areas of the room.
Erika
Stayed 3 nights in Jan 2024
Response from Gerencia general on Feb 24, 2024
Apreciable huésped:Le agradecemos su preferencia, gracias por sus comentarios los tomamos muy en cuenta para nuestro proceso de mejora continúa.Quedamos a sus ordenes
8/10 Good
Hongzhou
Jan 5, 2024
Hongzhou
Stayed 4 nights in Dec 2023
Response from Gerencia General on Jan 17, 2024
Gracias por su preferencia, estamos a sus ordenes.
10/10 Excellent
JORGE
Jan 3, 2024
JORGE
Stayed 7 nights in Dec 2023
Response from Gerencia General on Jan 17, 2024
Gracias por su preferencia, estamos a sus ordenes.
6/10 Okay
Juan, arleta
Traveled with family
Jan 2, 2024
Would rather stay at barcelo close by. Better staff and amenities for about same price.
Juan
Stayed 6 nights in Dec 2023
Response from General Manager on Mar 10, 2024
Dear guest:We appreciate your comments and preference, we work to improve your next stay
10/10 Excellent
yader
Dec 31, 2023
yader
Stayed 1 night in Dec 2023
Response from Gerencia General on Jan 31, 2024
Apreciable huésped:Le agradecemos su preferencia, gracias por sus comentarios los tomamos muy en cuenta para nuestro proceso de mejora continúa.
Nice large room, excellent location, The King size bed was extremely comfortable, shower had good hot water and pressure, I highly recommend this hotel.
Richard
Stayed 3 nights in Dec 2023
Response from General Manager on Mar 10, 2024
Dear guest:We appreciate your comments and preference, we work to improve your next stay
Es un hotel que se encuentra muy bien ubicado.
Les recomendaria poner una maquina de snacks
Mayra Marina
Stayed 2 nights in Nov 2023
Response from Gerencia General on Dec 20, 2023
Apreciable huésped:Le agradecemos su preferencia, ha sido un honor poder servirle y esperamos pronto volverlo a recibir.Consideraremos sus comentarios, y esperemos contar con alguna maquina de snacks su proxima estancia.Quedamos a sus ordenes
I did not revive any upgrade. A regular room. Thanks
Jesus alberto
Stayed 1 night in Nov 2023
Response from General Manager on Mar 10, 2024
Dear guest:We appreciate your comments and preference, we work to improve your next stay
6/10 Okay
Gerardo, SAn Ysidro
Nov 14, 2023
Disliked: Property conditions & facilities
The hotel is well located and at a low price but it is very old.
Gerardo
Stayed 2 nights in Nov 2023
Response from General Manager on Mar 10, 2024
Dear guest:We appreciate your comments and preference, we work to improve your next stay
10/10 Excellent
Socorro
Traveled with family
Nov 13, 2023
Liked: Cleanliness
Nice clean and very convenient
Socorro
Stayed 7 nights in Oct 2023
Response from General Manager on Mar 10, 2024
Dear guest:We appreciate your comments and preference, we work to improve your next stay
10/10 Excellent
Maria
Nov 13, 2023
Maria
Stayed 8 nights in Nov 2023
Response from Gerencia General on Dec 20, 2023
Apreciable huésped:Le agradecemos su preferencia, ha sido un honor poder servirle y esperamos pronto volverlo a recibir.Quedamos a sus ordenes
10/10 Excellent
Dalia
Nov 13, 2023
Bed blanket looks dirty, room needs better mattress. Other than that is ok.
Dalia
Stayed 2 nights in Nov 2023
Response from General Manager on Mar 10, 2024
Dear guest:We appreciate your comments and preference, we work to improve your next stay
4/10 Poor
Ruben
Business traveler
Nov 10, 2023
Liked: Cleanliness
Disliked: Room comfort
Terrible
Was terrible paid for the Penthouse loft and many of the curtain shutters were missing and easy to see into the room from other rooms with lights on so had to do everything in the dark. Also no Kleenex was left in restroom and only two towels for shower . Totally not worth it and will not be staying here again
Ruben
Stayed 2 nights in Nov 2023
Response from General Manager on Mar 10, 2024
Dear guest:We appreciate your comments and preference, we work to improve your next stay
Excelente ubicación y el hotel cuenta con todos los servicio necesarios, excelente trato de los colaboradores que en todo momento están atentos
Carlos Guzman
Stayed 2 nights in Oct 2023
Response from Gerencia General on Mar 10, 2024
Apreciable huésped:Agradecemos sus comentarios, nos ayudan a mejorar.Quedamos a sus ordene
6/10 Okay
joaquin
Oct 28, 2023
REFRIGERADORES
el hotel sevilla fue un gran hotel que me ha gustado desde siempre. Sin embargo, ahora vi lo muy descuidado, retiraron el refri o sevir-bar en todas lahabitaciones. Retiraron el cafe. Aunque esta la cafetera, tienes que pedir el cafe y se tardan. El personal tan amable como siempre.
joaquin
Stayed 5 nights in Oct 2023
Response from Gerencia General on Mar 10, 2024
Apreciable huésped:Agradecemos sus comentarios, nos ayudan a mejorar. Lamentamos mucho las molestias que esto le pudo ocasionar, revisaremos esta situación de inmediato con las áreas involucradas, y trabajaremos en resolverlas para que no vuelva a ocurrir.Quedamos a sus ordenes.
We stay on penthouse 2302 we have water leak all over bathroom unsafe to take shower the TV,s really small and don't turn on we don't have wifi in my room i can't work from my suite really disappoint
Juan
Stayed 1 night in Oct 2023
Response from General Manager on Mar 10, 2024
Dear guest:We appreciate your comments and preference, we work to improve your next stay
8/10 Good
Jabari
Oct 12, 2023
Jabari
Stayed 2 nights in Sep 2023
Response from Gerencia General on Dec 20, 2023
Apreciable huésped:Le agradecemos su preferencia, ha sido un honor poder servirle y esperamos pronto volverlo a recibir.Quedamos a sus ordenes
10/10 Excellent
Miguel, San Antonio
Business traveler
Oct 7, 2023
Liked: Cleanliness, amenities
Just a regular stay. Nothing to tell about.
Miguel
Stayed 1 night in Oct 2023
Response from Gerencia General on Mar 10, 2024
Dear guest:We appreciate your comments and preference, we work to improve your next stay
10/10 Excellent
ruben
Business traveler
Oct 1, 2023
Liked: Cleanliness, room comfort
Happy business traveler
Great clean and comfortable rooms
ruben
Stayed 2 nights in Sep 2023
Response from Gerencia General on Mar 10, 2024
Dear guest:We appreciate your comments and preference, we work to improve your next stay
4/10 Poor
Owen
Sep 25, 2023
Owen
Stayed 4 nights in Sep 2023
Response from Gerencia General on Oct 5, 2023
Estimado huésped:Un gusto saludarle, agradecemos sus comentarios, es importante comentarle que nos encontramos en proceso de actualización de nuestras habitaciones. Será un placer atenderle en su proxima visita.a la CDMX.